• What to Do When You Have a No Show From booking.com or Expedia

  What to Do When You Have a No Show From booking.com or Expedia In the unfortunate event of a no-show from Expedia or Booking.com you will have to take certain actions so that you can either charge the guest a cancellation amount or send them an invoice. Mark the Booking as No-Show in Booking.com Open the reservation in your Booking.com Extranet. Here you will find a button to mark a guest as a no-show the day after the planned arrival date. No show button can be found by entering thePopular

• What Do the Different Colour Codes Mean in Reservations

  What Do the Different Colour Codes Mean in Reservations On your RoomRaccoon agenda we want you to instantly recognise the status of a booking hence we have colour-coded this view for your convenience. What do the colours mean? Blue: Confirmed Booking Green: Checked-in - When checking in a guest the status of the reservation should be changed from “booked” to “checked in” (and click Save). This will let you know which guests you are still expecting for arrival. Light Blue: ChecPopular

• How to Block or Close a Room

  How to Block or Close a Room Blocking a room in your RoomRaccoon PMS prevents it from being bookable via any of your booking channels. The room is in fact closed, the status blocked also makes sure that the room does not count as one of your occupancy rates in your reports. How To Block A Room Click on the day and the room you would like to block, like you are entering a reservation. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2020-09-30-at-10375Popular

• Group Reservations

  Group Reservations In Roomraccoon you can connect various rooms to one reservation by linking the rooms to the main booker if you have a large business group or family at your property. Here are a few key points on group reservations and how to create them. All rooms booked within a group always have to have the same arrival and departure dates however you can link group reservations with different dates (https://help.roomraccoon.com/en/article/group-reservations-with-different-dates-10Popular

• Guests & Bookers

  Guests & Bookers Your hotel or B&B is home to many guests. However it's not always the case that these guests have booked themselves in, especially if you welcome frequently corporate guests. Therefore, your RoomRaccoon PMS makes a difference between bookers and guests. Bookers Every reservation should have a booker which is why you always should fill in this information first while making a booking. A booker is the person who makes or requests the booking. The details of the booker aPopular

• Operations Training

  Operations Training Click here to watch our operations training. Content Intro How to create a booking Bookers and guests How to deal with group reservations How to link reservations How to deal with cancellations and no-shows How to check a reservation in and out How to change prices in a reservations Add-ons Invoicing Credit Invoices Payments Payments with RaccooPopular

• What Should I Do When I Receive a Cancellation

  What Should I Do When I Receive a Cancellation Cancellations are unfortunate however in the hospitality industry they are inevitable. The best way to deal with cancellations is to ensure that the room which was unavailable for booking becomes available again. What Should you do when you receive a cancellation Cancellations should always be done via the channel on which the booking was received. Bookings received from Booking.com or Expedia should be cancelled on these platforms firsPopular

• Connecting Two Bookings With Different Dates

  Connecting Two Bookings With Different Dates On RoomRaccoon you can link two bookings in an instance where a guest spends their first few nights in one room and then moves to another room at a later stage due to unavailability of initial room or a room upgrade. You can link these reservations so that they are invoiced to one guest. Here’s How: Open the reservation or create one if you haven’t already made one. Click on the link icon in the reservation to make a linked reservation.Popular

• What is a Channel Correction

  What is a Channel Correction The channel correction indicates that your guest has booked a room for another or a different rate which is not specified in RoomRaccoon. When a booking comes in with a different rate from an OTA, the reservation will be noted as having a “promotion” even if you haven’t added the promotion on RoomRaccoon. The most common reason this happens is because booking channels have their own promotions. Even though you have not set up promotions on your booking channels,Popular

• Charging (Virtual) Credit Cards via RoomRaccoon

  Charging Virtual Credit Cards via RoomRaccoon In order to be able to charge (virtual) credit cards, everything must be set up correctly. In this case, RoomRaccoon will receive the data from the relevant channel and then automatically place it in the box with the booker, so that you can immediately see whether the credit card is available and can then charge it. Please note that different OTA’s will charge the VCC on different days. Agoda - day of departure Expedia - day of departurePopular

• Checked Out A Reservation By Accident

  Checked Out A Reservation By Accident It’s possible that you’ve clicked on check-out by mistake on a reservation which you wanted to cancel. This means that the room is not available to be booked for the day and cannot be dragged and dropped. If you want to make the room available again follow the steps below. Simply open the reservation and scroll to the guest details. Click on the drop down aPopular

• Reservations Breakfast List

  Reservations Breakfast List Many hotels and B&Bs offer breakfast as well as a stay making it helpful to have a breakfast list. The breakfast list is automatically generated within the RoomRaccoon system. To view your breakfast list simply navigate to your agenda above to the reservations breakfast list. Here you can view all guests requiring meals during their stay. Guests with breakfast included arPopular

• How to See the Payment Status of a Reservation

  How to See the Payment Status of a Reservation You can easily see the payment status of a booking by looking at the colour of the corner in the calendar. Access your reservations by clicking on the calendar icon on the left of the screen. See the reservations agenda/calendar. Take note of the top right corners of the booking blocks. What do the colours mean Orange corners = No payment received (https://storage.crisp.chat/users/helpdesk/website/29cf9e7031bd2000/4cddPopular

• How To Send A Document Manually

  How To Send A Document Manually You can manually send a document When you create or cancel a reservation manually, you will also need to send the guest’s document manually. How to send a document manually Open the reservation in question from your Agenda. Scroll down, on the left you will find the Documents. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/aman2groeSome readers

• Connect a reservation

  Link reservations and invoices. Do you have a guest who returns on a weekly basis and would you like to invoice this in one go? This is now possible by linking the reservations together! Open the reservation of the guest's next arrival date. Click on the 'link' icon of the reservation. Search the reservation by name or reservation number, select the reservation you want to link and click on save. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2Some readers

• Adding Add-Ons to Existing Reservations

  Adding Add-Ons to Existing Reservations If a reservation is already made and the guest wants to add a few extras in the form of add-ons, you can easily add these to the system.  Click on the reservation in your calendar icon Click on a reservations. Click on the add-on field under the pricing on your right hand side. Add the add-on here and click on save.Some readers

• How to cancel an iCal booking

  How to Cancel an iCal Booking If a booking is being cancelled on a booking channel that is connected to your RoomRaccoon Channel Manager with an iCal connection, the booking is not being cancelled in your RoomRaccoon agenda automatically. Why? RoomRaccoon simply does not get notified about it by the booking channel.  But no worries, you will receive an e-mail of the booking channel informing you about the cancellation. Please make sure that you cancel the booking in your RoomRaccoon agenSome readers

• Corporate booking arrangements and Tour Operators

  Many tour operators are used to having some sort of access to a Hotel’s PMS, so that they can make bookings without necessarily having to phone the Hotel or make a booking on the hotel’s booking button where credit cards are usually required. With RoomRaccoon corporate booking arrangements can be made where certain companies or tour operators with whom you’ve made a special agreement with can book on your booking button, receive their discounted rate as well as finalise the booking without a crSome readers

• Help, I have a Channel correction!

  Help, I Have a Channel Correction Channel corrections occur when you have different rates in RoomRaccoon to those that are booked on other booking channels. Channel correction is simply RoomRaccoon’s way of ensuring price consistency. This process is automated through price deviations. This means that the system will find any rate disparity and highlight any deviations from the booked rate. You don’t have to worry about manually correcting prices as RoomRaccoon automatically does this for ySome readers

• How to Move Bookings (Drag&Drop)

  How to Move Bookings (Drag&Drop) Drag and drop your reservations can be done in 2 ways. 1. Dragging from within the same roomtype. When you do this, the room will just switch and there will be no rate change. 2. Dragging to a different roomtype. When you do this you will be asked if you want to keep price or calculate a new rate price. If you have chosen the first option, the booked rate will be kept. Think about using this when you are giving a free upgrade. If you do cSome readers

• How To Manually Adjust A Rate

  How To Manually Adjust A Rate On RoomRaccoon you are able manually adjust a rate if you want to discount your guests as a way to show gratitude. This can also be done if you want to offer a family and friends discount. To manually adjust the rate, see the following steps Click on the reservation you would like to adjust. Add the rate-type to the reservation. Do this by clicking on the arrow icon in the reservation: (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73Some readers

• Different ways to view the calendar

  Different Ways to View the Calendar According to the characteristics and way of working in your property, the RoomRaccoon system allows you to choose different ways of viewing the agenda. Learn everything here. Three types of visualisation Standard ViewSome readers

• Booking Timeline

  Booking Timeline When changes are made on bookings, the RoomRaccoon PMS records all these changes that will be visible to you through the booking timeline. To view the timeline of a particular reservation Simply open the booking via RoomRaccoon’s PMS. At the top of the page, you'll find the history button. Here you can see all the changes that have been made. View which parties executed any change on the booking and which date these changes were made. (https://sSome readers

• Linking Payments

  Linking Payments We’ll explain linking payment to invoices below: Open the selected reservation: Under the payment section make sure the payment is added, if not, add the payment:  Click on the icon in between the date and the cost: (https://storaSome readers

• Setting Reminders for Reservations

  How to Set Reminders for Reservations On RoomRaccoon you are able to set reminders about guest reservations. You can do this by accessing the reservations and setting a reminder before (or after) the guest stays at your property. How to Set Reminders Access reservations (calendar icon) Click on the reservation you want to set a reminder on. Click on the bell icon Provide detailsSome readers

• How to Lock a Booking

  How to Lock a Booking Some of your guests might be VIP guests or guests who only stay in a specific kind of room on your property. RoomRaccoon allows you to lock these kinds of bookings to a specific room so that you or your colleagues will not be able to move (accidentally) the booking to another room. How do I lock a booking? Access the reservation. On the guest bar click on the lock icon Click Save (https://storage.crisp.chat/users/helpdesk/website/61587d0079e7340Some readers

• Viewing Saved Credit Card Details

  Viewing Saved Credit Card Details Credit card data is highly sensitive information that needs to be stored and kept in the most secure way possible. In order to protect the credit card details of your guests, RoomRaccoon promotes integration with Peach payments to tokenize cards. From the 1st of April 2022, RoomRaccoon stopped storing credit card data due to security improvements in our system. If you would like uSome readers

• How to Overbook Rooms

  How to Overbook Rooms Overbooking is a feature which allows you to have more bookings than availability as a contingency for cancellations. This is usually used by larger hotels with more flexibility arrangements with other properties so that if there are overbookings they can move guests to other hotels. This feature is available and optimised for RaccoonRev, for more on this click here. To set this uSome readers

• Why Should I Check My Guests Out?

  Why Should I Check My Guests Out? Check-out is an important point of contact and often the last chance to make a good impression on your guests. RoomRaccoon makes check-out as smooth as possible. During check-out, the guest is in front of you and it’s nice to not have to dig around for all the printed bills (which were prepared the night before) and find the right invoice? With our one click check-out you can open the guest's reservation and print out the invoice. Another coke from the minibaSome readers

• Connecting Add-Ons on an Invoice to a Specific Day

  Connecting Add-Ons on an Invoice to a Specific Day On RoomRaccoon you are able to link add-ons to a specific room or a specific day and this will correspond on the invoice. How to link add-ons to a specific day or room Go to the pricing section of the reservation and add an add-on. Click on the link icon to link the add-on to a specific day. (https://storage.crisp.chat/users/helpdSome readers

• Channel Correction

  Channel Corrections The channel correction indicates that your guest has booked a room for another rate which is not specified in RoomRaccoon. When a booking comes in with a different rate from an OTA, the reservation will be notes as “promotion” even of you haven’t added the promotion on RoomRaccoon. The most common reason this happens is because booking channels have their own promotions. Even though you have not setup promotions on your booking channels, Booking.com and Airbnb have theirSome readers

• Price agreement for business bookers

  Price agreement for business bookers As a hotelier, you may want to have a negotiated rate with different companies who stay in your hotel or B&B regularly. With RoomRaccoon these companies can book directly on your booking engine with their negotiated rate automatically set. How to Set up a negotiated rate on RoomRaccoon Access the Bookers section on the left of the screen. Go to the main booker of the company and add all data of the company. In the lower right corner you willSome readers

• Company bookers

  Company bookers At hotels and B&Bs you often get to deal with business guests. Sometimes you have a price agreement with certain guests and sometimes you have a price agreement with an entire company. But how are these bookers are created? Separate business booker with a price agreement: Create a booker under the icon on the left (the doll). Here you can search for an exiSome readers

• Manage Booking.com content through RoomRaccoon

  Manage Booking.com content through RoomRaccoon On RoomRaccoon you can manage and update your listing on Booking.com. This makes it easier to manage everything on one platform. How does this work? Click on the gear icon at the bottom left of the screen Open the connectivity tab. Under active connections, on booking.com you will see a green edit button (pencil icon). Click on it ClSome readers

• How to Add a Reservation to the Agenda

  How to Add a Reservation to the Agenda A guest calls and wants to make a reservation. This article will explain you step by step what you need to do in order to add a reservation to the agenda. Follow these steps Open your agenda and click on the white box below the date and next to the room type that the guest wants to book. Example: Room 05 for 25 February A newFew readers

• How do I manage a reservation that closes a room automatically?

  How do I manage a reservation that closes a room automatically? Let us explain how you handle a reservation that closes a room automatically. How does it work: When a reservation is created on this roomtype, a block on the other room is shown. This block is green and looks different than when you normally block a room. Would you like to change the date of the reservation? You can do this in the main reservation, the block automatically changes too. Is the reservation cancelFew readers

• What to Do if a Guest Changes Their Room in Booking.com?

  What to Do if a Guest Changes Their Room in Booking.com? In the event you get a notification from Booking.com that a guest has changed their room choice, you will need to go into your RoomRaccoon reservations and do the same, here’s how: Click on the reservation that needs to be changed. Select the Edit (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/edit-iconwiwzk.Few readers

• Unsuccessful Booking Created From Your Booking Engine

  Unsuccessful Booking Created From Your Booking Engine In the unlikely yet possible event that a guest tries to make a booking through your RoomRaccoon booking engine but cannot do so due to a payment issue, we would like to ensure that you are aware of this so that you save the booking! Why would a booking fail on my RoomRaccoon booking engine? In most cases, it’s due to payment reasons. Here are some of the reasons a booking could possibly fail: Insufficient funds on the guest’sFew readers

• Managing Early Departures

  Early Departures If in the event your guests decide to leave early and you want to make the room available again, you can, after charging the OTA or booker / guest. This process also works for bookings that have been cancelled. OTA Bookings: After charging the OTA simply go to the reservation in your calendar Select and hold the reservation and move it to a grey room. (https://storage.crisp.chat/users/helpdesk/Few readers

• How to link multiple reservations

  How to link multiple reservations In an instance where you have two guests with one staying longer or the other departing earlier, RoomRaccoon gives you the ability to link the reservation. Linking reservations is beneficial because you’re able to link two or more reservations whilst keeping everything on one invoice. Here’s How: Open a reservation or create a new reservation. If you created a new reservation, save it before moving to the next step. On the reservation, therFew readers

• Create, View & Edit Bookmarks on Your Mobile Phone

  Create, View & Edit Bookmarks on Your Mobile Phone Using the RoomRaccoon mobile platform is a great way to view and assign bookings. The app is another way for RoomRaccoon to give you control through access on multiple platforms. You can bookmark RoomRaccoon on your mobile device and the feature is available on both Android and iOS and you can access this in the process below. Android How to add a new bookmark on your android phone On your Android phone or tablet, open theFew readers

• Group Reservations With Different Dates

  Group Reservations With Different Dates Do you have a group reservation where one or more of your guests is staying longer or departing earlier than the rest of the group? You can make this a linked reservation in order to keep everything on one invoice How to manage a group reservation with different checkout dates Open the group reservation or create one if it is not already. Click on the link icon of the groFew readers

• How to Add Company Bookers

  How to Add Company Bookers RoomRaccoon offers negotiated rates with companies that regularly stay at your property. You can add multiple bookers for a given company as long as this is linked to the main booker information. How to add multiple bookers in a company Separate business booker with a price agreement By clicking on guest history (left side of the screen), you can click on a booFew readers

• How to Move Reservations in the Agenda With a Full Occupancy

  How to Move Reservations in the Agenda With a Full Occupancy RoomRaccoon has flexibility in changing and moving reservations, we have adjusted the functionality in a way that you can do this even with full occupancy so that you can configure reservations to your preference. How to move reservations Access the Reservations Tab by clicking the Calendar icon on the left. Identify the Room which you would like to move or swap. Simply click on the reservation you would like to swFew readers

• What Happens to a Cancelled Booking

  What Happens to a Cancelled Booking When a booking is cancelled, this removes the booking from your calendar. If the booking is cancelled and you have a tax invoice it will show up on the debtors list - to remove this from the debtor’s list you need to create a credit note on the cancelled booking. When the status of the booking is cancelled, this will not affect the management report. How to create a credit note Go to the reservation in question. Click on the plus icon toFew readers

• How to Change the Dates of An Existing Booking

  How to change the dates of an existing bookings With so much uncertainty around travelling during these unprecedented times, the ability to have flexibility on dates is important now more than ever. On RoomRaccoon you can change the dates of a pre-existing booking by changing the dates on the reservation itself. How to change dates of booked reservations Access the reservation tab and click on the reservation you want to change. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• How to Pull a Reservation List

  How to Pull a Reservation List On RoomRaccoon you are able to pull a reservation list for a given time by accessing the reservation agenda. How to access the reservations list Navigate to the reservations tab by clicking the reservations icon (calendar icon) Click on the reservations list tab and here you can select the date parameters of the reservations. Choose which reservations you wFew readers

• How to Link Multiple Reservations to an Invoice

  How to Link Multiple Reservations to an Invoice On RoomRaccoon you can link multiple reservations to an invoice in the case of recurring guests that come to your property. When you have recurring guests and you want to combine these reservations to one invoice you can do this by linking reservations. How to link reservations Open the reservation of the guest's next arrival date. Click on the 'link' icon of the reservation. Search the reservation by name or reservation numberFew readers

• RoomRaccoon Reservation Dashboard

  RoomRaccoon Reservation Dashboard The RoomRaccoon Dashboard gives you an entire overview of the check-in's, check-outs, new reservations and new cancellations on a specific day. We recommended that you keep this page open at your hotel so that you can easily access reservations of guests checking in and guests checking out. From the Dashboard, you are able to click on the reservation to easily see all information and execute any actions required for check-in or check out. (https://storFew readers

• Dormakaba Connection

  Dormakaba Connection Dormakaba is a flexible and integrated key system that can be explicitly adapted to your needs. Dormakaba offers comprehensive consultancy towards operating processes and enhancing security. Dormakaba solutions include the following Access management and administration - An overview of all access rights for guests and staff Mobile access solutions - Convenient, reliFew readers

• How to Link Rooms on RoomRaccoon

  How to Link Rooms on RoomRaccoon On RoomRaccoon you can add another room to a reservation so that you have two linked rooms. We recommend this if you have a large group or family that you need multiple rooms for. How do you add another room Access reservations Click on the reservation you want to add a room on. On the reservation scroll down until you see the “Add another room” butFew readers

• Managing Booked Add-Ons With Channel Corrections

  Managing Booked Add-Ons With Channel Corrections Booking channels allow you to offer add-ons and breakfast is one of the most common ones. See the following example of how RoomRaccoon receives information from Booking.com when an add-on is booked RoomRaccoon PMS sends the rates (i.e. £100,-) that you have set up in the RoomRaccoon Channel Manager to Booking.com Booking.com displays this price to their bookers and displays the breakfast amount (£10,-) as an add-on to be added to theFew readers

• How to Cancel a Reservation

  How to Cancel a Reservation You can cancel a reservation on RoomRaccoon by simply changing its status on the reservation and changing it to “cancelled”. How to cancel a reservation Click on the reservation in your agenda In reservation, change this to “cancelled” Click on Save. Please Note: If the booking was made via an OTA, cancellations need to be done on the OTA by contacFew readers

• What Happens When I Drag and Drop With a New Rate

  What Happens When I Drag and Drop With a New Rate On the RoomRaccoon reservations agenda it’s possible to drag and drop rooms and this can be done by clicking on room and sliding it to another room type. However, it’s important to note that each room type has its own rates and when you move a reservation you may get a message from RoomRaccoon “Different Room Type”. If you want to keep the price of theFew readers

• How to Upgrade a Room From an OTA Booking

  How to Upgrade a Room From an OTA Booking Room upgrades are a great way to upsell and make more revenue hence this is not restricted even for bookings that come from OTA’s. When making upgrades with reservations from OTA’s, RoomRaccoon will let you know that when you move the reservation and an update is done from the channel, this will reset the reservation to its original room. What happensFew readers

• How to Extend a Guests' Stay From an OTA Booking

  How to Extend a Guest’s Stay From an OTA Booking Bookings made through an OTA (Online Travel Agency) disable the check-in and check-out date as this is communicated directly from the booking channel and cannot be changed. If your guest however wants to extend their booking, this can be done by using the “extend stay” feature in the OTA booking. How to Extend a Guest’s Stay From an OTA Booking Open the OTA reservation from your agenda/reservations In the reservation, click on “eFew readers

• How Do Provisional Bookings Work

  How Do Provisional Bookings Work Provisional bookings are bookings that have been reserved for a specific date but haven’t been confirmed yet. These bookings usually are not guaranteed bookings and therefore have no prepayment/deposit or a payment method. On RoomRaccoon, provisional bookings are displayed in brown on your agenda Provisional bookings are usually direct reservations that come throughFew readers

• How to Checkout a Linked Reservation

  How to Checkout a Linked Reservation On RoomRaccoon once you check out an invoice, the system will automatically generate a tax invoice however with linked invoices you need to generate the invoice manually. Please note: Before you checkout the main reservation, you will have to check out all linked reservations first. How to checkout a linked reservation Check out the main reservation. RoomRaccoon will let you know that an automatic invoice won’t be created and you will neeFew readers

• Where Can I Find Information About Cancelled Reservations

  Where Can I Find Information About Cancelled Reservations On RoomRaccoon you can view your cancelled reservation in your dashboard, calendar and reservations list. How to find cancelled reservations in your dashboard Click on reservations Navigate to the dashboard tab Select Date Scroll down and see daily bookings and cancellations. (https://storage.crisp.chat/users/helpdesk/wFew readers

• Do I Get a Confirmation Email When I Receive a Booking

  Do I Get a Confirmation Email When I Receive a Booking Once a guest makes a reservation from your Booking Engine, the account holder will receive an email from RoomRaccoon notifying them that a new reservation has been made. Once a guest makes a reservation you will receive a copy of their booking confirmation which will include all guest data with relevant information to the guest’s stay. (httpFew readers

• How to Limit the Number of Days That the City Tax Is Charged

  How to Limit the Number of Days That the City Tax Is Charged RoomRaccoon serves a number of clients with different city tax configurations hence our system cannot limit the number of days that the city tax is charged. However, this is something that can be done by simply manually entering the amount. How to manually enter the city tax Click on the reservation in your agenda. Under Pricing, manually add the city tax amount by clicking the pencil. (https://storage.crisp.chatFew readers

• Why I Can’t Change the Date on an OTA Booking

  Why I Can’t Change the Date on an OTA Booking In RoomRaccoon you are able to change the dates of a reservation of a direct booking that has been made manually or via the booking engine. OTA reservations cannot be changed in RoomRaccoon as any date changes need to be made on the OTA and communicated through to RoomRaccoon. Contact the OTA directly and request the change, this will be communicated to RoomRaccoon through the channel manager. Good to know For more on how to makeFew readers

• How to Add Remarks for the Day

  How to Add Remarks for the Day You can add daily remarks to your reservations agenda. To add daily remarks Access your reservations (calendar icon). Click on the day you’d like to add a remark. Add the remark and click save. When you click on the day in your agenda it will show the remark for thFew readers

• Why Does a Payment Have a Red Lock

  Why Does a Payment Have a Red Lock When a guest has made a payment and the payment displays a locked padlock in red this means that payment has been made, however there is no invoice in the reservation to be linked to the payment. How to Create an invoice Access the reservation. Scroll down to documents and click on “make new invoice” (https://storage.crisp.chat/users/helpdesk/websitFew readers

• What Should I Do When I Have No Rooms to Assign a Reservation

  What Should I Do When I Have No Rooms to Assign a Reservation RoomRaccoon is built to optimize occupancy rates and ensure that you never lose an opportunity if you are fully booked as a result of misplaced reservations. All you need to do in this instance is to reassign your bookings to accommodate your new one and optimize your occupancy. What Should I Do When I Have No Rooms to Assign a Reservation Your new reservation will come through to your agenda and you will not have any rFew readers

• How to Find the Payment Status of the Reservation

  How to Find the Payment Status of the Reservation One can easily see the payment status of a booking by looking at the colour of the corner in the calendar. Access your reservations by clicking on the calendar icon on the left of the screen. See the reservations agenda/calendar. Take note of the top right corners of the booking blocks. Here follows a list of what each colour represents: What do the colours mean? Orange corners = No payment received (https://storage.Few readers

• How To Add Breakfast for Specific Days

  Do you have a guest staying at your hotel for a few days who only wants breakfast on one of those days? You can easily do this by updating the reservation in the Calendar. Step 1: Click on the Reservations Module on the left of your screen and navigate to the Calendar tab. Step 2: Click on the guest reservation. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/Few readers