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Reservation Management
Manage reservations | Calendar | Bookers & Guests
Group reservations
Group bookings are marked by a blue corner in RoomRaccoon and light up together when hovering over one. Group bookings are characterised as follows: All rooms always have to arrive and depart together on the same date. If one person stays longer or shorter, this room has to be split from the group and entered separately. If the guests still wants one invoice for all rooms, you
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How do I block/close a room?
How do I block/close a room? Blocking a room in your RoomRaccoon PMS prevents it from being bookable via booking channels. The room is in fact closed. The status blocked also makes sure that the room does not count for your occupancy rate in your reports. Steps to block a room: Click on the day and the room you would like to block, like you are entering a reservation.  credit cards via RoomRaccoon
Update availability In order to be able to tax (virtual) credit cards, everything must be set up correctly. When this is the case, RoomRaccoon will fully receive the data from the relevant channel and will then automatically be placed in the Stripe box with the booker, so that you can immediately see whether the credit card is available and can then tax it. Important to pay attention: Firstly you have to have set up at Booking.com that the CVC / CCV code is mandat
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Price agreement for business bookers
Price agreement for business bookers As a hotelier, you may want to have a few agreements with different companies who stay in your hotel or B&B on a regular base. Ideally, these companies should be able to book with you directly via the booking engine and have their negotiated rate automatically in place. With RoomRaccoon, this is possible! Go to the main booker of the com
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Mobile App
Would you like to receive notifications of your new reservations anytime, anywhere? Then install RoomRaccoon's mobile app! With this app, you will instantly be notified of new bookings via push notifications which also allows you to immediately assign the reservation to the correct room. Download the app here in the Apple Store or the Google Play Store Download for Apple [Download for Android](https://play.google.com/store/apps/det
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How do I change the price manually?
Someone has booked with you for the fifth time. You feel like you want to thank them by changing the rate manually to a discounted rate. Or maybe a few friends have booked with you directly and you want to offer a friend discount. All reason why you would want to manually adjust the rate in the reservation. Click on the reservation you would like to adjust Add the rate-type to the reservation. Do this by clicking on the arrow icon in the reservation:  Insert password used to lo
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How to move bookings (Drag&Drop)
Drag and dropping your reservations can be done in 2 different ways. Dragging from within the same roomtype. When you do this, the room will just switch and no rate change will be asked because the im technically speaking the same. Dragging to a different roomtype. If this is done you will get the question if you want to keep price or calculate a new rate price. If chosen for the first option, the booked rate will be kept. Think about using this when you are giving a free upgrade. If
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What is the booking history?
Check out RoomRaccoon's booking history. RoomRaccoon PMS keeps track of what happened and when changes were made. Useful, isn't it? To view the history of a particular reservation, simply open the booking via RoomRaccoon's agenda. At the top of the page, you'll find the history button. Here you can see all the changes that have been made. Have a question about a reservation? So it's a good idea to take a look at the booking history first.
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Channel Correction
RoomRaccoon has a function within the system called Channel Correction. Its name may scare some users, but what is a channel correction and how can you deal with it in the best way? Channel Correction The Channel Correction actually says what it does. There is a demonstrable difference between RoomRaccoon and the channel in question, which means that the price has to be adjusted both by a minus amount or sometimes by a higher amount. The price deviation ensures that the correct amount is
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How to add a new booking
Making a new booking for your hotel or B&B is very easy with your RoomRaccoon PMS. Navigate to your agenda tab and use the date picker to navigate to the date that your guests wishes to arrive. In your agenda, you instantly can see which of your rooms are available. Click on an empty room in order to start making the booking. Reservation page When clicking on an empty room, RoomRaccoon opens the reservation page for you. Always start with searching for a booker or add a new booker
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Different ways to view your agenda
According to the characteristics and way of working in your property, the RoomRaccoon system allows you to choose different ways of viewing the agenda. Learn everything here. Three types of visualisation Standard View ** Compact View**  to find the right invoice? With one click on the button you can open the guest's reservation and print out the invoice. Another coke from the minibar? No problem! Adding a
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Setting reminders for reservations
In RoomRaccoon it is possible to set reminders for specific reservations. Open the reservation and click on the bell icon: Remind yourself to check if a prepayment has been done in time Remind yourself to confirm an optional booking
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Locking a booking
Once in a while a guest prefers a specific room. Lock the booking in your RoomRaccoon PMS to a specific room so that you or your colleges can no longer (accidentally) move the booking to another room. Click on the reservation On the guest bar, click on the lock icon Click on save
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Company bookers
Company bookers At hotels and B&Bs you often get to deal with business guests. Sometimes you have a price agreement with certain guests and sometimes you have a price agreement with an entire company. But how are these bookers are created? Separate business booker with a price agreement: Create a booker under the icon on the left (the doll). Here you can search for an exi
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Invoicing in RoomRaccoon
In the RoomRaccoon account it is possible to send invoices, split and credit where necessary. This is a very extensive part of the system, click on the article you have questions about. FAQ over invoicing Invoicing within RoomRaccoon [How does the Proforma work?](https://support.roomraccoon.com/english/inv
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Afristay Connection
How to make an Afristay connection live? Select settings tab on your RoomRaccoon account. Settings Select the connectivity tab on the top of your screen. Connectivity Scroll down to "Available Connections" and then select OTA.  can provide you with a nice amount of bookings. The managing of these reservations work a little differently than bookings made via your Booking Engine or added in to the PMS directly. The reason for this is because information is stored in the Extranet of the channel too. So if information is updated on that side, it o
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Overbooking Rooms
Overbooking Rooms A functionality that is not suited to all hoteliers. Larger hoteliers often take the risk of selling more rooms than they actually have available. They do this to maximise their occupancy and take last minute cancellations and no-shows into account. Would you like to use this function? Contact our Customer Success Team! This feature is included with RaccoonRev! How does this work? When the overbooking roo
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Manage Booking.com content through RoomRaccoon
Manage Booking.com content through RoomRaccoon Would you like to update your listing on Booking.com? This can easily be done in RoomRaccoon! How does this work? Click on the gear icon at the bottom left of the screen and open the connectivity tab. Under active connections, click on the green icon for the Booking.com tile. Click on > update listing on Booking.com to make adjustments to your listing. Once you have made the necessary changes, click on > **u
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How do I manage a reservation that closes a room automatically?
How do I manage a reservation that closes a room automatically? Let us explain how you handle a reservation that closes a room automatically. How does it work: When a reservation is created on this roomtype, a block on the other room is shown. This block is green and looks different than when you normally block a room. Would you like to change the date of the reservation? You can do this in the main reservation, the block automatically changes too. Is the reservation cancel
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How to add a reservation to the agenda
How to add a reservation to the agenda A guest calls and wants to make a reservation. This article will explain you step by step what you need to do in order to add a reservation to the agenda. Follow these steps Open your agenda and click on the white box below the date and next to the room type that the guest wants to book. Example: Room 05 for 25 February A new
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