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Reports
Performance | Operational | Financial
Debtors Report
Debtors Report The debtors report reflects the total amount of revenue owed to your hotel. This gives you an overview of all the accounts, their invoice total and how much they owe. How to find your Debtors Report Click on the** Reports Icon **and select the Debtors Report Tab. Here you can view the total amount currently due (those that have not yet reached their due payment date) and the
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Creating Custom Reports
Creating Custom Reports Custom reporting allows you to make very specific searches and reports based on a chosen time frame as well as various other specific options. Under your reservations tab you will find every reservation that has been entered into the system, from here you already have quite a few useful filters you can use to narrow your reservations down to, for example if you want to view all o
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Finance Reports: Overview
Finance Reports: Overview The Financial reports reflect actual payments received. These are amounts from paid / unpaid invoices and payment dates (not stay dates) Finance Reports The finance report under the finance tab shows how much revenue you have generated in actuality per ledger per month, the VAT charge totals and Net Amounts generated per month, balanced with the different payment methods used.  as well as insights into your occupancy rates which can assist with future competitor rate planning. Summary The summary overview, lists how much revenue you have generated per day excluding VAT based on your accommodations availability and occupancy rate. Simply
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Performance Reports: Booking Channel
Performance Reports: Booking Channel The Booking Channel Charts give you an insight into where your reservations come from and when your accommodation is operating at its peak. These tools are excellent for managing your pricing as well as your staff numbers. Use these statistics to compare which channels are making up majority of your bookings and you can compare these figures against previous months or years. How to find the Booking Channel Report Click on the Reports icon in t
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Performance Reports: Key Revenue Figures
Key Revenue Figures This section gives you an oversight of your Gross Total Revenue during your chosen time period, divided into key figures. This is an excellent tool for checking what effect your VAT / City tax and discounts or add ons has on your room revenue. Within the key figures you will see there are two main areas, your Rooms / Units and your Grey Rooms. One thing to note is that the key figures only take into account reservations that are: Provisional Booked Checked in on
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Performance Reports: Overview
Performance Reports A fast and effective way of capturing an overview of how your business is performing by creating management reports and understanding your various sources of revenue. Performance reports are managerial overviews of how your business is performing. The purpose of these are to offer you as a hotelier an overview of what revenue you have theoretically converted in a certain period. Your reports provide key figures on how much revenue has been generated for the dates you se
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Performance Reports: Reservations per Country
How to Check Your Reservations per Country? By regularly checking which nationalities your hotel attracts you gain valuable insights into what countries you want to market to and gain broader traction from. For example, if you notice most of your guests come from France but not many from Spain you can look into which Spanish booking channels are worth advertising on. In the Reservations per Coun
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Performance Reports: Revenue From Add Ons
Revenue From Add-Ons This overview shows how much revenue each add-on generates. You can see which of your add-ons generate the most revenue as well as formalise promotional strategies for those that are less popular amongst your guests. Click on the Reports icon [ Open the Cash Drawer in the morning with an opening
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Why Are Some Cancelled Reservations From Booking.com Not Automatically Removed From My RoomRaccoon Calendar?
Why Are Some Cancelled Reservations From Booking.com Not Automatically Removed From My RoomRaccoon Calendar? There are two Booking.com policies that prevent cancellations for Booking.com reservations to be automatically removed from the RoomRaccoon calendar. Before contacting Roomraccoon be sure that none of these policies are active. Smart Flex Reservations: The Smart Flex Reservations programme is designed to help attract more guests who prefer the flexibility option on your property w
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Unmapped Listing on Airbnb
Unmapped Listing on Airbnb If you have listings from Airbnb that you do not want to be mapped to RoomRaccoon there is a way for you to do this with the “not to be mapped” button. This means that we will not map these listings to RoomRaccoon so that you can manage those listings with Airbnb directly. How to unmap listings from Airbnb Access the connectivity tab by clicking the orange cogwheel Click on connectivity centre Access the Airbnb connection and click on the pencil i
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RoomPriceGenie Connection
RoomPriceGenie Connection RoomPriceGenie is the easiest way to make a lot more revenue for your property. RoomPriceGenie is an advanced price-recommendation engine that looks at the competitors around you, looks at how many rooms you have left to sell, and calculates the price you should charge for each room type for maximum revenues. RoomPriceGenie works for all different proper
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Mr. and Mrs. Smith Connection
Mr. and Mrs. Smith Connection Mr. and Mrs. Smith is a Booking Channel of exclusively curated hotel collections. Entry is strictly by invitation with their portfolio that has over 1 million members. RoomRaccoon offers a connection with Mr. and Mrs. Smith. All the Hotelier needs to do is request their Hotel ID from Mr. and Mrs. Smith and RoomRaccoon will handle all the mapping. Benefits of Mr. an
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RemoteLock Connection
RemoteLock Connection RemoteLock is a key connection that allows you to automate the key process through smart Wi-Fi solutions on a single, easy-to-use dashboard. With RemoteLock you are able to issue each guest with a unique, self-expiring pin code. RemoteLock has two connection types Single door code - This will mean that each door has a unique code so room 1 will have a unique code, room 2 wil
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Epson Printer - Instructions to Prepare Your Local Network
Epson Printer - How To Prepare Your Local Network How to prepare your local network RoomRaccoon does not provide any assistance with local network configuration. These below are the instructions provided directly by Epson for configuration and in Step 3 of the list below, there are instructions for testing the connection. Phase 1 - Prepare your Local Network Download the following files from [here](https://drive.google.com/drive/folders/1uMmZj4DgcickgOGr-fOkMNvEB60vkKXw?usp=sharin
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Why Are There Reservations in Your Debtor Reports on Paid Accounts?
Why Are There Reservations in Your Debtor Reports on Paid Accounts? Your debtors report gives you an overview of outstanding payments and the figure owed on each reservation. This helps you keep track of all the payments that have been made and those outstanding that you still need to follow up. Sometimes you might find that a reservation has been paid however this is still reflected on the debtors list. This could be because the payment hasn’t been linked to the invoice - when this is the
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How to Fill in Guest Data ISTAT
How to Fill in Guest Data ISTAT Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region. To fill in guest data for ISTAT simply do the following. Access the booking and open the guest section Fill in the "Country" field for each guest. 3
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How to Send ISTAT Data to TURISMO5
How to Send ISTAT Data to TURISMO5 Follow these simple steps to load ISTAT data in Turismo5 Turismo5 is used in the following regions Lombardy Region, The Piedmont Region, The Emilia-Romagna Region, The Marche Region, The Abruzzo Region, The Sardinia Region, The Calabria Region, The Municipality of Prato, Municipality of Pistoia, The Metropolitan City of Florence, Veneto Region In RoomRaccoon The file will be generated if it finds reservations with
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How to Add More Connections and Booking Channels
How to Add More Connections and Booking Channels RoomRaccoon integrates with a number of connections ranging from accounting, booking channels, events, payment, room keys and more. On the connectivity tab, you are given a number of available connections in your region. To Add the Connections Access the Connectivity tab by navigating the orange gear icon at the bottom left of the screen. Click on the Connectivity tab and a list of active and available connections will be shown
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How to Change Google Maps Image in the Email
How to Change Google Maps Image in the Email We encourage our users to not upload pictures onto their documents because every two months these are cleared and user data is cleared too. We recommend taking screenshots and uploading these to Google photos and saving the image address. How to edit Maps image Take a screenshot of your location on Google Maps Upload this Image to [Google Photos
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How to Send Data to ISTAT in the Liguria Region
How to Send Data to ISTAT in the Liguria Region One of the daily bureaucratic activities required is the communication to ISTAT of the data on presences arrivals departures. Each region has its own mode and here's how to use RoomRaccoon to communicate data in the Liguria region. Go to the statistics section and access the "ISTAT" tab Choose the period and the region system used Download ISTAT . Access the payment settings tab and click on “Online payments via DPO group and click Save. RoomRaccoon needs
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How to Connect to Peach Payment
How to Connect to Peach Payment To connect your RoomRaccoon account to Peach payments, see the steps below. Sign up with Peach Payments. Once you’ve successfully set up the account you will be given credentials. Log in to your RoomRaccoon Account. Click on the credit card icon on the left side of the screen. Click on Payment Settings, select ‘Online payments via Peach Payments’ and click
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What Should You Do if We Don’t Provide ISTAT in Your Region?
What Should You Do if We Don’t Provide ISTAT in Your Region? For now, we do not provide the file to download and upload to the portal of your region but we can provide you with a summary file in which you can see the numbers you need to report the data required by the region. Access the statistics section of RoomRaccoon Select the period Scroll down to "Performance Book Statistics" Download the file . This simply means that BeOnPrice manages rates so these rates that are set up on BeOnPrice need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to BeOnPrice who will update the dates should they need to be updated. It’s important that when there is an update on either on RoomRaccoon or BeOnPrice, it’s always in sync with the other. Good to know
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How to Activate ISTAT in RoomRaccoon
How to activate ISTAT in RoomRaccoon How to activate ISTAT in RoomRaccoon Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region in the following regions: Abruzzo Region ([Turismo5](https://help.roomraccoon.com/it/article/istat-turismo5-egwnuu
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How to Send Guest Data to ASTAT (IT)
How to Send Guest Data to ASTAT (IT) ASTAT / LTS is the name of the ISTAT in Trentino Alto Adige (an Italian region) and in order to send guest data, users must open a new ticket and provide us information for the connection to go live . The data is sent to Astat automatically by RoomRaccoon on the 5th day of the month in relation to the data of the previous month. In order to activate the automatic sending to ASTAT: Open a ticket in RoomRaccoon with the activation request; Inside t
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RevControl Connection
RevControl Connection RevControl is a Revenue Management System (RMS) connectivity. This simply means that RevControl manages rates so these rates that are set up on RevControl need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to RevControl who will update the dates should they need to be updated. It’s important that when there is
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Two Ways to Connect RoomRaccoon to Airbnb
Two Ways to Connect RoomRaccoon to Airbnb When connecting RoomRaccoon to Airbnb there are two ways in which this can be done: R+A Only - which is rates and availability only. This means that RoomRaccoon will only update rates and availability, any other changes you would like to make will need to be made on Airbnb and not on RoomRaccoon. Listing and R+A - This is all-inclusive as your rates and availability are updated in RoomRaccoon, photos, descriptions etc. This is a valuable featur
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Managing Unallocated Lines in Reports
Managing Unallocated Lines in Reports On your Financial Report overview, you may see amounts on your unallocated cell. This is usually due to add-ons that have not been added to ledgers and as a result are unaccounted and unallocated. How to manage unallocated lines Navigate to your reports tab Click on the Finance tab  on the top right of the page. Click Settings Scroll down to “Settings
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How to Link Roomraccoon Calendar to Google Calendar
How to Link Roomraccoon Calendar to Google Calendar With RoomRaccoon you may export your calendar so that reservations may be seen on other platforms such as Google Calendar. One way to use this is for Housekeeping where the Housekeeping team may see reservations but not necessarily access guest information like they would on the main agenda. To export the Calendar to Google Calendar Access the Connectivity tab by clicking the orange gear icon Enter the Connectivity Centre ![
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How to Create Custom Reports
How to Create Custom Reports On RoomRaccoon you can create custom reports tailored to the fields you would like to see. Custom reporting allows you to make very specific searches and reports based on a chosen time frame as well as various other specific options. Under your reservations tab you will find every reservation that has been entered into the system, from here there are already quite a fe
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What Do the Custom Report Filters Mean
What Do the Custom Report Filters Mean When creating custom reports, you can configure your reports according to the following filters: Most recent import: This is the most recent reservation created. Date added: This is the date the reservation was added to your system and can be set to a value of days / months before or after the current day. ![](https://storage.crisp.chat/users/helpdesk/webs
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