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• Debtors Report

  Debtors Report The debtors report reflects the total amount of revenue owed to your hotel. Click on the Payments Icon and select the Debtors Report Tab. Here you can view the total amount currently due (those that have not yet reached their due payment date) and the total amount that is overdue (past their due payment date) ![](https://storage.crisp.chat/users/helpdesk/website/Very popular

• Cash Register

  How to Use The Cash Drawer We understand that not all payments are cashless, which is why we created the cash drawer. Now you can easily keep track of all cash payments in your RoomRaccoon PMS. Here’s how: Click on the payments icon on the left side of your screen and select the the 'cash drawer' tab. ![](https://storage.crisp.chat/users/helpdesk/website/61587d00Very popular

• Creating Custom Reports

  Creating Custom Reports Custom reporting allows you to make very specific searches and reports based on a chosen time frame as well as various other specific options. Under your reservations tab you will find every reservation that has been entered into the system, from here you already have quite a few useful filters you can use to narrow your reservations down to, for example if you want to view all oVery popular

• Finance Reports: Overview

  Finance Reports: Overview Unlike Performance reports which are managerial overviews of how your business is performing and reflect the revenue you have theoretically converted in a certain period, the finance reports reflect actual payments received as well as those still outstanding in real time. That is the amounts are based on paid / unpaid invoices and payment dates, not stay dates. Finance Reports The finance rPopular

• Housekeeping list

  Housekeeping List Your housekeeping list is a great tool for saving you time and making your guest experience that much more special by allowing for better management of the daily running of your accommodation. Here we explain how you can get the most out of the housekeeping tool. Find your Housekeeping Tab when you click on the Calendar Icon ![](https://storage.crisp.chat/usPopular

• Revenue Reports

  Revenue Reports Our Revenue Report gives an in-depth look into the revenue you have generated each day, month and year (all excluding VAT) as well as insights into your occupancy rates which can assist with future competitor rate planning. Summary The summary overview, lists how much revenue you have generated per day excluding VAT based on your accommodations availability and occupancy rate. SimplyPopular

• Performance Reports: Key Revenue Figures

  Key Revenue Figures This section gives you an oversight of your Gross Total Revenue during your chosen time period, divided into key figures. This is an excellent tool for checking what effect your VAT / City tax and discounts or add ons has on your room revenue. Within the key figures you will see there are two main areas, your Rooms / Units and your Grey Rooms. One thing to note is that the key figures only take into account reservations that are: Provisional Booked Checked in onFew readers

• Performance Reports: Overview

  Performance Reports A fast and effective way of capturing an overview of how your business is performing by creating management reports and understanding your various sources of revenue. Performance reports are managerial overviews of how your business is performing. The purpose of these are to offer you as a hotelier an overview of what revenue you have theoretically converted in a certain period. Your reports provide key figures on how much revenue has been generated for the dates you seFew readers

• Performance Reports: Booking Channel Revenue and Occupancy Rate

  How to Check Your Booking Channel Revenue and Occupancy Rate The Booking Channel Charts give you an insight into where your reservations come from and when your accommodation is operating at its peak. These tools are excellent for managing your pricing as well as your staff numbers. Use these statistics to compare your performance rates against previous months or years to anticipate when to increase your prices and boost your revenue over the long run. The charts also display what revenueFew readers

• Performance Reports: Reservations and Insights

  Reservation Performances and Insights By checking the performance of your reservations you can get an overall understanding of: The number of nights that were booked during a specific time period. How many guests stayed during a specific time. The average length of stay over that period. How much they paid on average per night. What’s great about this feature is that you can compare your current performance rates with previous months and years, easily track your progress and implemFew readers

• Performance Reports: Revenue from Add Ons

  Revenue from Add-Ons This overview shows how much revenue each add-on generates. You can see which of your add-ons generate the most revenue as well as formalise promotional strategies for those that are less popular amongst your guests. Click on the Reports icon [![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2021-07-26-at-13575_sFew readers

• Performance Reports: Revenue and Occupancy Per Category

  Revenue and Occupancy per Category To better optimise your occupancy and revenue you can find out how much each of your categories generate as well as how often each is occupied during specific times. Keep in mind that these figures are based on the stay dates and not your tax invoiced revenue. Perhaps one category generates more than others and you want to plan whether to offer guests room upgrades or perhaps upsell your rooms? Here's how: Click on the Reports [![](https://storaFew readers

• Performance Reports: Reservations per Country

  How To Check Your Reservations per Country? By regularly checking which nationalities your hotel attracts you gain valuable insights into what countries you want to market to and gain broader traction from. For example, if you notice most of your guests come from France but not many from Spain you can look into which Spanish booking channels are worth advertising on. In the Reservations per CounFew readers

• Creating Financial Reports

  Creating Financial Reports A finance report is also known as a fiscal or annual report, and outlines all information and data related to the company’s financial status during the fiscal month / year in question. Most countries require that business’s file an annual fiscal report that shares the honest figures of the company’s finances, honest meaning the actual amount entering and leaving your business account, not the revenue based on stay dates. The report shows how much revenue you hFew readers

• Viewing Your Upsell Performance

  Viewing Your Upsell Performance Once you have RaccoonUpsell activated your upsell performance tab gives you a great overview of how your add ons are performing, as well as important key figures relating to the revenue generated from your add ons each month. Each graph provides detailed data on how much revenue you have generated from upselling your accommodation. The first being an overview of the toFew readers

• How to use the cash drawer report in the frontdesk

  How to use the cash drawer report at the front desk. Our Cash drawer/register facility is one way we ensure that you maintain transparency and accountability of funds in your front desk operations. In this article, we discuss a basic SOP of the cash drawer report and how you can implement this at your front desk to make it easier for your staff to record and report on all payments. The Cash Drawer Standard Operation Procedure (SOP) Open the Cash Drawer in the morning with an openingFew readers

• Where can you find your city tax report for accounting

  Where can you find your city tax report for accounting For accounting purposes, you might want to download or view a list of the total prices of add-ons and tourist taxes. How to view add-on list On the left panel navigate to reports and choose the performance tab at the top of the screen. Enter the duration in which the report should be generated for ![](https://sFew readers

• Why are there reservations in your debtor reports on paid accounts

  Why are there reservations in your debtor reports on paid accounts? Your debtors report gives you an overview of outstanding payments and the figure owed on each reservation. This helps you keep track of all the payments that have been made and those outstanding that you still need to follow up. Sometimes you might find that a reservation has been paid however this is still reflected on the debtors list. This could be because the payment hasn’t been linked to the invoice - when this is theFew readers

• Managing Unallocated Lines in Reports

  Managing Unallocated Lines in Reports On your Financial Report overview, you may see amounts on your unallocated cell. This is usually due to add-ons that have not been added to ledgers and as a result are unaccounted and unallocated. How to manage unallocated lines Navigate to your reports tab Click on the Finance tab ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/Few readers

• How to download City Tax Report

  How to download City Tax Report If you would like to see your guests per country and download an overview of their city tax details, you can do this by accessing the reports tab. In certain cities the habitants of this city do not pay city tax, so you may see the report with guest details and the city tax accordingly. All you have to do is access reports and download an excel doc with all guest details, this document also has City Tax information to the far right. How to Download theFew readers