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• Debtors Report

  Debtors Report The debtors report reflects the total amount of revenue owed to your hotel. This gives you an overview of all the accounts, their invoice total and how much they owe. How to find your Debtors Report Click on the** Reports Icon **and select the Debtors Report Tab. Here you can view the total amount currently due (those that have not yet reached their due payment date) and theVery popular

• Creating Custom Reports

  Creating Custom Reports Custom reporting allows you to make very specific searches and reports based on a chosen time frame as well as various other specific options. Under your reservations tab you will find every reservation that has been entered into the system, from here you already have quite a few useful filters you can use to narrow your reservations down to, for example if you want to view all oVery popular

• Finance Reports: Overview

  Finance Reports: Overview The Financial reports reflect actual payments received. These are amounts from paid / unpaid invoices and payment dates (not stay dates) Finance Reports The finance report under the finance tab shows how much revenue you have generated in actuality per ledger per month, the VAT charge totals and Net Amounts generated per month, balanced with the different payment methods used. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/f1_zyw3o4.pnVery popular

• Housekeeping list

  Housekeeping List Your housekeeping list is a great tool for saving you time and making your guest experience that much more special by allowing for better management of the daily running of your property. Here we explain how you can get the most out of the housekeeping tool. Find your Housekeeping Tab when you click on the Calendar Icon ![](https://storage.crisp.chat/users/hVery popular

• Revenue Reports

  Revenue Reports Our Revenue Report gives an in-depth look into the revenue you have generated each day, month and year (all excluding VAT) as well as insights into your occupancy rates which can assist with future competitor rate planning. Summary The summary overview, lists how much revenue you have generated per day excluding VAT based on your accommodations availability and occupancy rate. SimplyVery popular

• Performance Reports: Booking Channel

  Performance Reports: Booking Channel The Booking Channel Charts give you an insight into where your reservations come from and when your accommodation is operating at its peak. These tools are excellent for managing your pricing as well as your staff numbers. Use these statistics to compare which channels are making up majority of your bookings and you can compare these figures against previous months or years. How to find the Booking Channel Report Click on the Reports icon in tPopular

• Performance Reports: Key Revenue Figures

  Key Revenue Figures This section gives you an oversight of your Gross Total Revenue during your chosen time period, divided into key figures. This is an excellent tool for checking what effect your VAT / City tax and discounts or add ons has on your room revenue. Within the key figures you will see there are two main areas, your Rooms / Units and your Grey Rooms. One thing to note is that the key figures only take into account reservations that are: Provisional Booked Checked in onSome readers

• Performance Reports: Overview

  Performance Reports A fast and effective way of capturing an overview of how your business is performing by creating management reports and understanding your various sources of revenue. Performance reports are managerial overviews of how your business is performing. The purpose of these are to offer you as a hotelier an overview of what revenue you have theoretically converted in a certain period. Your reports provide key figures on how much revenue has been generated for the dates you seSome readers

• Performance Reports: Reservations per Country

  How to Check Your Reservations per Country? By regularly checking which nationalities your hotel attracts you gain valuable insights into what countries you want to market to and gain broader traction from. For example, if you notice most of your guests come from France but not many from Spain you can look into which Spanish booking channels are worth advertising on. In the Reservations per CounSome readers

• Performance Reports: Revenue From Add Ons

  Revenue From Add-Ons This overview shows how much revenue each add-on generates. You can see which of your add-ons generate the most revenue as well as formalise promotional strategies for those that are less popular amongst your guests. Click on the Reports icon [![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2021-07-26-at-13575_sFew readers

• Performance Reports: Reservations and Insights

  Reservation Performances and Insights By checking the performance of your reservations you can get an overall understanding of: The number of nights that were booked during a specific time period. How many guests stayed during a specific time. The average length of stay over that period. How much they paid on average per night. What’s great about this feature is that you can compare your current performance rates with previous months and years, easily track your progress and implemFew readers

• Performance Reports: Revenue and Occupancy per Category

  Revenue and Occupancy per Category To better optimise your occupancy and revenue you can find out how much each of your categories generate as well as how often each is occupied during specific times. Keep in mind that these figures are based on the stay dates and not your tax invoiced revenue. Perhaps one category generates more than others and you want to plan whether to offer guests room upgrades or perhaps upsell your rooms? Here's how: Click on the Reports [![](https://storaFew readers

• Creating Financial Reports

  Creating Financial Reports A finance report is also known as a fiscal or annual report, and outlines all information and data related to the company’s financial status during the fiscal month / year in question. Most countries require that business’s file an annual fiscal report that shares the honest figures of the company’s finances, honest meaning the actual amount entering and leaving your business account, not the revenue based on stay dates. The report shows how much revenue you hFew readers

• How Does Peach Payment Work

  How Does Peach Payments Work? Peach Payments is an easy to use, secure and trusted payment gateway that seamlessly integrates with RoomRaccoon. With Peach Payments, guests can make quick and secure payments on RoomRaccoon via the online check-in. For deposit payments on the booking engine, guests can easily pay via the online fully integrated payment request or you can allow them to settle their bills before arrival through the online check-in. How does the connection work? **PaymentFew readers

• Viewing Your Upsell Performance

  Viewing Your Upsell Performance Once you have RaccoonUpsell activated your upsell performance tab gives you a great overview of how your add ons are performing, as well as important key figures relating to the revenue generated from your add ons each month. Each graph provides detailed data on how much revenue you have generated from upselling your accommodation. The first being an overview of the toFew readers

• How Does Raccoonidentity Work

  How Does Raccoonidentity Work RaccoonID is a digital bar-code scanner that scans all identification documents by reading the bar codes and auto-fills guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. How Does Raccoonidentity Work Click on a reservation in your agenda On the reservation scroll down to the guest detailsFew readers

• How to Use the Cash Drawer Report in the Front Desk?

  How to Use the Cash Drawer Report in the Front Desk? Our Cash drawer/register facility is one way we ensure that you maintain transparency and accountability of funds in your front desk operations. In this article, we discuss a basic SOP of the cash drawer report and how you can implement this at your front desk to make it easier for your staff to record and report on all payments. The Cash Drawer Standard Operation Procedure (SOP) Open the Cash Drawer in the morning with an openingFew readers

• Why Are Some Cancelled Reservations From Booking.com Not Automatically Removed From My RoomRaccoon Calendar?

  Why Are Some Cancelled Reservations From Booking.com Not Automatically Removed From My RoomRaccoon Calendar? There are two Booking.com policies that prevent cancellations for Booking.com reservations to be automatically removed from the RoomRaccoon calendar. Before contacting Roomraccoon be sure that none of these policies are active. Smart Flex Reservations: The Smart Flex Reservations programme is designed to help attract more guests who prefer the flexibility option on your property wFew readers

• Unmapped Listing on Airbnb

  Unmapped Listing on Airbnb If you have listings from Airbnb that you do not want to be mapped to RoomRaccoon there is a way for you to do this with the “not to be mapped” button. This means that we will not map these listings to RoomRaccoon so that you can manage those listings with Airbnb directly. How to unmap listings from Airbnb Access the connectivity tab by clicking the orange cogwheel Click on connectivity centre Access the Airbnb connection and click on the pencil iFew readers

• RoomPriceGenie Connection

  RoomPriceGenie Connection RoomPriceGenie is the easiest way to make a lot more revenue for your property. RoomPriceGenie is an advanced price-recommendation engine that looks at the competitors around you, looks at how many rooms you have left to sell, and calculates the price you should charge for each room type for maximum revenues. RoomPriceGenie works for all different properFew readers

• Mr. and Mrs. Smith Connection

  Mr. and Mrs. Smith Connection Mr. and Mrs. Smith is a Booking Channel of exclusively curated hotel collections. Entry is strictly by invitation with their portfolio that has over 1 million members. RoomRaccoon offers a connection with Mr. and Mrs. Smith. All the Hotelier needs to do is request their Hotel ID from Mr. and Mrs. Smith and RoomRaccoon will handle all the mapping. Benefits of Mr. anFew readers

• RemoteLock Connection

  RemoteLock Connection RemoteLock is a key connection that allows you to automate the key process through smart Wi-Fi solutions on a single, easy-to-use dashboard. With RemoteLock you are able to issue each guest with a unique, self-expiring pin code. RemoteLock has two connection types Single door code - This will mean that each door has a unique code so room 1 will have a unique code, room 2 wilFew readers

• Epson Printer - Instructions to Prepare Your Local Network

  Epson Printer - How To Prepare Your Local Network How to prepare your local network RoomRaccoon does not provide any assistance with local network configuration. These below are the instructions provided directly by Epson for configuration and in Step 3 of the list below, there are instructions for testing the connection. Phase 1 - Prepare your Local Network Download the following files from [here](https://drive.google.com/drive/folders/1uMmZj4DgcickgOGr-fOkMNvEB60vkKXw?usp=sharinFew readers

• Why Are There Reservations in Your Debtor Reports on Paid Accounts?

  Why Are There Reservations in Your Debtor Reports on Paid Accounts? Your debtors report gives you an overview of outstanding payments and the figure owed on each reservation. This helps you keep track of all the payments that have been made and those outstanding that you still need to follow up. Sometimes you might find that a reservation has been paid however this is still reflected on the debtors list. This could be because the payment hasn’t been linked to the invoice - when this is theFew readers

• How to Fill in Guest Data ISTAT

  How to Fill in Guest Data ISTAT Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region. To fill in guest data for ISTAT simply do the following. Access the booking and open the guest section Fill in the "Country" field for each guest. 3Few readers

• How to Send ISTAT Data to TURISMO5

  How to Send ISTAT Data to TURISMO5 Follow these simple steps to load ISTAT data in Turismo5 Turismo5 is used in the following regions Lombardy Region, The Piedmont Region, The Emilia-Romagna Region, The Marche Region, The Abruzzo Region, The Sardinia Region, The Calabria Region, The Municipality of Prato, Municipality of Pistoia, The Metropolitan City of Florence, Veneto Region In RoomRaccoon The file will be generated if it finds reservations withFew readers

• How to Add More Connections and Booking Channels

  How to Add More Connections and Booking Channels RoomRaccoon integrates with a number of connections ranging from accounting, booking channels, events, payment, room keys and more. On the connectivity tab, you are given a number of available connections in your region. To Add the Connections Access the Connectivity tab by navigating the orange gear icon at the bottom left of the screen. Click on the Connectivity tab and a list of active and available connections will be shownFew readers

• How to Change Google Maps Image in the Email

  How to Change Google Maps Image in the Email We encourage our users to not upload pictures onto their documents because every two months these are cleared and user data is cleared too. We recommend taking screenshots and uploading these to Google photos and saving the image address. How to edit Maps image Take a screenshot of your location on Google Maps Upload this Image to [Google PhotosFew readers

• How to Send Data to ISTAT in the Liguria Region

  How to Send Data to ISTAT in the Liguria Region One of the daily bureaucratic activities required is the communication to ISTAT of the data on presences arrivals departures. Each region has its own mode and here's how to use RoomRaccoon to communicate data in the Liguria region. Go to the statistics section and access the "ISTAT" tab Choose the period and the region system used Download ISTAT ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshotFew readers

• How to download City Tax Report

  How to download City Tax Report If you would like to see your guests per country and download an overview of their city tax details, you can do this by accessing the reports tab. In certain cities the habitants of this city do not pay city tax, so you may see the report with guest details and the city tax accordingly. All you have to do is access reports and download an excel doc with all guest details, this document also has City Tax information to the far right. How to Download theFew readers

• DPO Connections

  DPO Connections DPO is a subsidiary of Paygate which manages payments in African countries outside of South Africa. To set up the connection The user must create an account with DPO via the website. DPO will provide you with a token. On payments in RoomRaccoon (card icon). Access the payment settings tab and click on “Online payments via DPO group and click Save. RoomRaccoon needsFew readers

• How to Connect to Peach Payment

  How to Connect to Peach Payment To connect your RoomRaccoon account to Peach payments, see the steps below. Sign up with Peach Payments. Once you’ve successfully set up the account you will be given credentials. Log in to your RoomRaccoon Account. Click on the credit card icon on the left side of the screen. Click on Payment Settings, select ‘Online payments via Peach Payments’ and clickFew readers

• What Should You Do if We Don’t Provide ISTAT in Your Region?

  What Should You Do if We Don’t Provide ISTAT in Your Region? For now, we do not provide the file to download and upload to the portal of your region but we can provide you with a summary file in which you can see the numbers you need to report the data required by the region. Access the statistics section of RoomRaccoon Select the period Scroll down to "Performance Book Statistics" Download the file ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/dd4_yFew readers

• BeOnPrice Connection

  BeOnPrice Connection BeOnPrice is a Revenue Management System (RMS). This simply means that BeOnPrice manages rates so these rates that are set up on BeOnPrice need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to BeOnPrice who will update the dates should they need to be updated. It’s important that when there is an update on either on RoomRaccoon or BeOnPrice, it’s always in sync with the other. Good to knowFew readers

• How to Activate ISTAT in RoomRaccoon

  How to activate ISTAT in RoomRaccoon How to activate ISTAT in RoomRaccoon Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region in the following regions: Abruzzo Region ([Turismo5](https://help.roomraccoon.com/it/article/istat-turismo5-egwnuuFew readers

• How to Send Guest Data to ASTAT (IT)

  How to Send Guest Data to ASTAT (IT) ASTAT / LTS is the name of the ISTAT in Trentino Alto Adige (an Italian region) and in order to send guest data, users must open a new ticket and provide us information for the connection to go live . The data is sent to Astat automatically by RoomRaccoon on the 5th day of the month in relation to the data of the previous month. In order to activate the automatic sending to ASTAT: Open a ticket in RoomRaccoon with the activation request; Inside tFew readers

• RevControl Connection

  RevControl Connection RevControl is a Revenue Management System (RMS) connectivity. This simply means that RevControl manages rates so these rates that are set up on RevControl need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to RevControl who will update the dates should they need to be updated. It’s important that when there isFew readers

• Two Ways to Connect RoomRaccoon to Airbnb

  Two Ways to Connect RoomRaccoon to Airbnb When connecting RoomRaccoon to Airbnb there are two ways in which this can be done: R+A Only - which is rates and availability only. This means that RoomRaccoon will only update rates and availability, any other changes you would like to make will need to be made on Airbnb and not on RoomRaccoon. Listing and R+A - This is all-inclusive as your rates and availability are updated in RoomRaccoon, photos, descriptions etc. This is a valuable featurFew readers

• Managing Unallocated Lines in Reports

  Managing Unallocated Lines in Reports On your Financial Report overview, you may see amounts on your unallocated cell. This is usually due to add-ons that have not been added to ledgers and as a result are unaccounted and unallocated. How to manage unallocated lines Navigate to your reports tab Click on the Finance tab ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/Few readers

• How to Connect to Hotelbeds

  How to Connect to Hotelbeds A Hotelbeds Account Manager will work with you to help grow your business. Use this connection to maximise occupancy by tapping into a network of global markets of high-value clients. Hotelbeds is committed to maximising occupancy, developing world-class marketing solutions and being the cost-effective partner you can trust. How to initiate the connection RoomRaccoonFew readers

• What Happens When I Disconnect My Booking Channels From RoomRaccoon?

  What Happens When I Disconnect My Booking Channels From RoomRaccoon? When disconnecting a booking channel for a short-term e.g. fixing listings on Airbnb or booking.com we do not advise for you to completely disconnect the channel. If a reservation comes in after the disconnection, RoomRaccoon will not receive it. You will also experience availability and rate discrepancies making you susceptible to overbookings and inaccurate rates. For short-term periods we recommend: Instead of disconFew readers

• How to compare my occupancy reports

  How to compare my occupancy reports RoomRaccoon assists you in tracking your occupancy performance by comparing the occupancy reports. The occupancy report displays how many guests you have at a given time compared to your full capacity. How can I compare my booking channel reports? Click on the Reports icon in the left-hand column which will take you to the Performance Tab Enter the start date and choose either the period which could be either monthly, yearly or quarterly.Few readers

• Performance Report: Occupancy Rate

  Performance Report: Occupancy Rate The occupancy graph is visible in your reports overview where you are able to see weekly occupancy as a percentage. How to find the Occupancy Report Click on the Reports icon in the left-hand column which will take you to the Performance Tab Enter the start date and choose either the period which could be either monthly, yearly or quarterly. If you haFew readers

• Where can I download the total turnover for my rooms

  Where can I download the total turnover for my rooms On RoomRaccoon you can view a management report on your turnover for white rooms and grey rooms. To do this you must access the reports tab and find the white rooms and grey spaces tab. There is a difference between grey rooms and white rooms. White rooms are bookable for reservations and are How can I view total turnover To view total turnover for white rooms Access the report's overview. ![](https://storage.crisp.chat/userFew readers

• How can I download the monthly pick-up report with RaccoonRev

  How can I download the monthly pick-up report with RaccoonRev With RaccoonRev you are able to download a report which gives you an overview of daily revenue performance for a selected period. You can further download a monthly pick up report which has a monthly breakdown of rooms sold and net room sales. How to download the monthly pick up report Navigate to the Reports tab Choose the revFew readers

• Where can I find the RaccoonRev Report

  Where can I find the RaccoonRev report With RaccoonRev you have access to a revenue report which gives you an overview of daily revenue performance for a selected period. You can access this using your reports tab. Where can I find the Revenue Report Navigate to the Reports tab Choose the revenue tab. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/rreport2_5v55usFew readers

• How can I download key metrics report with RaccoonRev

  How can I download key metrics report with RaccoonRev With RaccoonRev you are able to download a revenue report which gives you an overview of daily revenue performance for a selected period. You can further download a key metrics report which has your total bookings, overbookings, availability, occupancy etc. How to download the key metric report Navigate to the Reports tab Choose the revFew readers

• How to Create Personalised Reports

  How to Create Personalised Reports On RoomRaccoon you can easily create personalised reports depending on the information you want visible in the report. All you have to do is access the reservations list and create a custom report with all your preferences. How to create a personalised report Access your reservations. Click reservations list. Click on the add custom report button. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/personalize1_uo2qfp.pFew readers

• How to Access Google Calendar Link

  How to Access Google Calendar Link To connect your Google calendar you will need to access the shareable calendar link that you can find on your Google calendar settings. How to access the link Enter your Google Calendar home page. Click on the Settings icon (gear) on the top right of the page. Click Settings Scroll down to “SettingsFew readers

• How to Link Roomraccoon Calendar to Google Calendar

  How to Link Roomraccoon Calendar to Google Calendar With RoomRaccoon you may export your calendar so that reservations may be seen on other platforms such as Google Calendar. One way to use this is for Housekeeping where the Housekeeping team may see reservations but not necessarily access guest information like they would on the main agenda. To export the Calendar to Google Calendar Access the Connectivity tab by clicking the orange gear icon Enter the Connectivity Centre ![Few readers

• How to Create Custom Reports

  How to Create Custom Reports On RoomRaccoon you can create custom reports tailored to the fields you would like to see. Custom reporting allows you to make very specific searches and reports based on a chosen time frame as well as various other specific options. Under your reservations tab you will find every reservation that has been entered into the system, from here there are already quite a feFew readers

• What Do the Custom Report Filters Mean

  What Do the Custom Report Filters Mean When creating custom reports, you can configure your reports according to the following filters: Most recent import: This is the most recent reservation created. Date added: This is the date the reservation was added to your system and can be set to a value of days / months before or after the current day. ![](https://storage.crisp.chat/users/helpdesk/websFew readers