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Articles on:
Rates & Availability
Pricing management | Restrictions | Yield | Channel management
How to Use Yield Management
How to Use Yield Management RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab. How to set up a Yield rule Open the yield tab in the rates & availability overview. ![]
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How to Manage Rates
How to Manage Rates You can adjust your rates based on events, seasons or weekends in various ways via the Rates and Availability screen. Update a single rate for a specific day. Update multiple rates for a room category. Here we explain the different ways of using this tool to get the most out of your rate options. How to update a singular rate for a singular day Click on the Rates and Availability Icon. .
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Adding a New Channel
Adding a New Channel Adding new channels is a great way to increase market share and improve on global visibility. With RoomRaccoon you may link with other booking channels via two links, the iCal and the XML. When you set up an iCal link with RoomRaccoon it will add all reservations from other channels like Airbnb and Booking.com If the individual iCals of these channels are also imported, you have a chance that your reservations will be in a so-called 'loop'. If one channel updates
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HRS-DS Connection
HRS-DS Connection Type of interface RoomRaccoon transmits prices, availability and booking restrictions to HRS-DS. All other data or settings such as cancellation conditions, payment conditions, additional services or content must still be managed in the extranet of HRS-DS. The following booking data, if available, will be transferred from HRS-DS to RoomRaccoon: Number of persons Booker name Guest name Address Length of stay Price Additional services Prepare interf
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Why would I use Yield Management?
With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with a last
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How to Set up Default Restrictions
How to Set up Default Restrictions You can set default restrictions for minimum stays or for check-in/out closed. For example, if your accommodation always has a minimum 2 nights stay, you can set it as a default restriction. Click on the room type icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rate
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Channel Question (Form)
A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you. [Channel Question](https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA3oZyNn8v
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Midweek, weekend and week rates. How does this work?
How do weekend rates work? A weekend rate is a rate that you set for Friday to Sunday and a weekly rate is a rate you set from Sunday to Thursday. Due to high occupancy during the weekend, you might want to increase the rate on weekend bookings. You can do this by creating a bulk action on your rates. How to set up weekend rates Access rates and availability Click on the pencil icon on all rooms (alternatively each room type also has a pencil if you want the change to apply t
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How to Resolve Channel Manager Errors
How to Resolve Channel Manager Errors RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotelier. Here are a few error messages you may receive. Channel Manager errors occur when RoomRaccoon sends or pushes availability for bookings to external channels and the push is unsuccessful. When this happens it’s best that you contact the Booking Channel directl
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The Difference Between Closing a Room and Closing the Check-In/Check-Out
The Difference Between Closing a Room and Closing the Check-In/Check-Out On RoomRacccoon you are able to close or block rooms in the reservations manager and close checkout or check-in in rates and availability. This is however not the same thing as each action will give you a different outcome. To close a room prevents the room from being booked and essentially this works as a full block of the room. This is a great feature if you want to block your room for bookings during maintenance or
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Getting a higher ranking in Booking.com
Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their rese
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How To Create A Rate Type
Adding A Rate Type Once you have completed your onboarding and you have your categories and add-ons setup you will want to start setting up your rate types. To set up a new rate follow the steps below. Click on the Property Set-Up where you will find your Categories Tab. Select the category you would like to create a rate for and click on + New Rate  in the reservation is always the price that is on the RoomRaccoon rates and availability for the OTA. If the guest has booked via the OTA and there are promot
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How to Change the Minimum Bookable Time
How to Change the Minimum Bookable Time You may want to set a minimum bookable time so that you always have enough time to know and prepare for guests' arrival at your property. This can be set on rates and availability on the yield tab where you can add a rule on maximum and minimum bookable times. How to configure the minimum bookable time Access the rates and availability tab. Click on the yield settings at the top. . In some instances when customers agree on rates with OTA’s this is not communicated with RoomRaccoon and creates inconsistencies because the rates need to correspond on both systems. Please Note: A common reason why a rate may not be linked is if the rate is from an iCal. We do not map rates to iCal connections as we only com
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RaccoonRev: Percentages and Colours
RaccoonRev: Percentages and Colours The percentages represent the variance between the hotel’s rate on that particular day and the average rate over the next 30 days : In the example above , on the 17th of November the competition's average price is - 27% less than their average price over the next 30 days ( R2934). On the 18th of November, Hotel B is pricing +3% more expensive than the average of the
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Tips for using Yield Manager
Tips for using Yield Manager With Yield management you can ask for the right price for your rooms according to your availability. This process is automated in RoomRaccoon Tips on which Yield rules you can set up Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Last-minute - Do you have a few rooms le
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How to Change the Order of Rates Within Room Category
How to Change the Order of Rates Within Room Category On RoomRaccoon you can change the order of rates within the room category to your preference. You might want to see your rates by direct rates first and OTA rates last or have your non-refundable rates in between. This can be configured in the rates of each room type. How to change the order of rates in my room type Access your Room Types (key icon) Navigate to the chosen room type and click in “manage room type”. . We call this rate an STO rate, which stands for Sell To Operators. To create a new STO rate Navigate to Room Types Create a new rate type with the same rates you push to your other platforms. Specify that it is an
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Which Channels Are Sending Restrictions
Which Channels Are Sending Restrictions RoomRaccoon sends restrictions only for a select number of channels. Restrictions are parameters such as the minimum and maximum stay days as well as the close check-in and check-out days. Restrictions are sent to the following channels Agoda Airbnb Belvilla Booking.com Ctrip Expedia Google Hotel Ads VRBO Mr. & Mrs. Smith TripAdvisor Hoteliers.com Hotels.nl Hotusa Hotelsspecial Siteminder Wubook Spec
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How to Show the Rate History
How to Show the Rate History RoomRaccoon gives you access to your rate history where you can see changes that have been made to rates including who did the change, at what time and when it was synced. Click on Rates & Availability Select the time period and click on the blue “show rate history" and wait for the page to update Hover on a specific day to view the rate history. . How to Periodically Close the Availability on a Room Category Click on the Rates and Availability Icon.  which means that each specific rate is tailored and adjusted according to the number of guests sleeping in them. In most cases you would need to propose a personalised price for each type of guest, by showing travellers prices based on actual occupancy, you are more likely to meet their preferences. How does OBP work Without Occupancy Based Pricing the situation would be Four guests staying in a quadruple roo
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