• How to Remove a Derived Rate

  Derived rates are calculated by adding or removing an amount from the current room rate. Learn how to remove a derived rate from the standard room rate.Featured

• How to Use Yield Management

  How to Use Yield Management RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab. How to set up a Yield rule Open the yield tab in the rates & availability overview.Popular

• How to Manage Rates

  How to Manage Rates You can adjust your rates based on events, seasons or weekends in various ways via the Rates and Availability screen. Update a single rate for a specific day. Update multiple rates for a room category. Here we explain the different ways of using this tool to get the most out of your rate options. How to update a singular rate for a singular day Click on the Rates and Availability Icon. (https://storage.crisp.chat/users/helpdesk/website/61587d0079Popular

• RaccoonRev: Revenue Management System

  RaccoonRev: Revenue Management System The RaccoonRev revenue management system is designed to help you optimise your rates by being ahead of the competition and ensuring the best rates at the right time. RaccoonRev lets you know how your competition is doing and how your rates are in comparison to them. The idea is to give you more data so that you are able to make more informed decisions and maintain a competitive advantage. Competitor Set Hoteliers must provide 3 competitors thatPopular

• How To Create Your Own ICal Link

  How To Create Your Own ICal Link An ICal link can be used to link your RoomRaccoon agenda to an external booking channel when there is no direct connection available. It can be described as a calendar synchronisation in which the availability of your hotel is communicated between the two systems. When you want to set up a synchronisation with your own system or agenda, you can use iCal. The RoomRaccoon iCal feed simply displays data in a calendar program in Windows, Apple or Google. ConPopular

• How to Update Rates & Availability for the Next Year

  How to Update Rates & Availability for the Next Year On RoomRaccoon you can easily configure your rates and availability for the next year since sometimes guests book more than a year in advance. RoomRaccoon recommends that you create rates and restrictions up until the next year, these should also be communicated to your external channels. How to update rates for the next year Go to your Rates and Availability overview (https://storage.crisp.chat/users/helpdesk/website/61587d0Popular

• Adding an iCal Connection

  Adding an iCal Connection An iCal connection is a basic connection where we send availability. The purpose of this link is to exchange calendar and scheduling information between different connections. To set this up, see below Click on the gear icon at the bottom left of the screen. Click on the Connectivity Tab On Available Connections, click on “Bookingchannel” On iCal connectPopular

• What Is an iCal Connection?

  What Is an iCal Connection? iCal is the industrial standard to connect different calendar applications with each other. What You Need To Know About iCal It only communicates availability. You need to manage your rates & restrictions in the extranet of the channel. New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest. You will have to match the actual booked rate as well as the number of guests manually. Has TPopular

• How to Set up Restrictions

  How to Set up Restrictions A restriction can be a minimum or maximum stay with the option for the check-in or check-out to be closed on certain days. For example, if you want to differentiate your OTA prices from your own website prices, you can choose to force people who book via an online travel agency to stay for at least 2 nights. You can also choose to close rates on certain channels in certain seasons to direct more traffic to your own website. How to set up restrictions Go to yourPopular

• How to Set Up Separate Rate Types for OTAs

  Creating Separate Rate Types for OTAs In a number of cases you want to use a different room rate per booking channel. For example, you can use an alternative price for Expedia, Hotel Specials or Booking.com. but you can also set an alternative price for non-refundable bookings. Creating different rate types for your booking channels is the best way to compensate for the commission costs, allowing you to increase the room rate when a booking is made via an online travel agency (OTA).Popular

• HRS-DS Connection

  HRS-DS Connection Type of interface RoomRaccoon transmits prices, availability and booking restrictions to HRS-DS. All other data or settings such as cancellation conditions, payment conditions, additional services or content must still be managed in the extranet of HRS-DS. The following booking data, if available, will be transferred from HRS-DS to RoomRaccoon: Number of persons Booker name Guest name Address Length of stay Price Additional services Prepare interfPopular

• Adding a New Channel

  Adding a New Channel Adding new channels is a great way to increase market share and improve on global visibility. With RoomRaccoon you may link with other booking channels via two links, the iCal and the XML. When you set up an iCal link with RoomRaccoon it will add all reservations from other channels like Airbnb and Booking.com If the individual iCals of these channels are also imported, you have a chance that your reservations will be in a so-called 'loop'. If one channel updatesPopular

• How to Set up Default Restrictions

  How to Set up Default Restrictions You can set default restrictions for minimum stays or for check-in/out closed. For example, if your accommodation always has a minimum 2 nights stay, you can set it as a default restriction. Click on the room type icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rateSome readers

• Why would I use Yield Management?

  With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with a lastSome readers

• How Do Weekend Rates Work?

  How Do Weekend Rates Work? A weekend rate is a rate that you set for Friday to Sunday and a weekly rate is a rate you set from Sunday to Thursday. Due to high occupancy during the weekend, you might want to increase the rate on weekend bookings. You can do this by creating a bulk action on your rates. How to set up weekend rates Access rates and availability Click on the pencil icon on all rooms (alternatively each room type also has a pencil if you want the change to apply tSome readers

• Channel Question (Form)

  A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you.  Channel Question (https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA3oZyNn8vSome readers

• The Difference Between Closing a Room and Closing the Check-In/Check-Out

  The Difference Between Closing a Room and Closing the Check-In/Check-Out On RoomRacccoon you are able to close or block rooms in the reservations manager and close checkout or check-in in rates and availability. This is however not the same thing as each action will give you a different outcome. To close a room prevents the room from being booked and essentially this works as a full block of the room. This is a great feature if you want to block your room for bookings during maintenance orSome readers

• How to Resolve Channel Manager Errors

  How to Resolve Channel Manager Errors RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotelier. Here are a few error messages you may receive. Channel Manager errors occur when RoomRaccoon sends or pushes availability for bookings to external channels and the push is unsuccessful. When this happens it’s best that you contact the Booking Channel directlSome readers

• Getting a higher ranking in Booking.com

  Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their reseSome readers

• How to use Bulk Sync

  How to Use Bulk Sync A bulk synchronisation is one way RoomRaccoon allows you to automate a number of actions in your rates and availability. You can increase or decrease rates for given periods with parameters on price value/percentage with different restrictions. Example: you would like to increase rates by 10% every Friday between 17 January 2022 and 17 January 2023 on bookings with a minimum of 2 nights per stay. How to set up and synchronise a bulk action In your rates and avFew readers

• RaccoonRev: Setting Yield Rules

  Competitor Pricing AdjustmentFew readers

• How To Create A Rate Type

  Adding A Rate Type Once you have completed your onboarding and you have your categories and add-ons setup you will want to start setting up your rate types. To set up a new rate follow the steps below. Click on the Property Set-Up where you will find your Categories Tab. Select the category you would like to create a rate for and click on + New Rate (https://storage.crisp.chFew readers

• How to Implement a Stop-Sell Using Yield

  How to Implement a Stop-Sell Using Yield The Stop-Sell rule allows you to close certain rates at specific times. One way to utilise this is with non-refundable rates that you can set to be booked within a specific period or a special package that you will have to deactivate if you reach a certain quota. For example: if you don't want to sell the 4 bedroom family room rate for bookings made less than 15 days in advance, you can configure it as follows: In the Rates and Availability secFew readers

• Failure of Instant EFT With Peach Payment - When the Payment Was Successful

  Failure of Instant EFT With Peach Payment - When the Payment Was Successful When a guest makes a payment via the booking engine, they can get an error that the payment hasn’t been validated without any reason. The instant EFT payments take 48 hours to clear out meaning the reason that this error may occur can be hard to establish. This however could be due to a few reasons Interference with Internet or connection while making the payment. Unstable weather conditions. Load SheddinFew readers

• Making Rates Visible on Your Booking Engine

  Visibility of Room Prices in the Booking Engine. Keep your booking engine rates neat, clear and organised by only displaying the ones necessary to your guests. Otherwise, the rates specifically for Booking.com or Expedia can show up as between the normal prices in the booking engine and that can be confusing for potential guests. Your OTA rates should always take into consideration the commission costs charged by the external channel. Within RoomRaccoon you can easily check in the systemFew readers

• Mobile/Promotional Rates on Booking.com

  Mobile/Promotional Rates on Booking.com A Mobile Rate is a special discounted rate that’s only visible when someone uses our app or accesses our site from a mobile browser. You can use Mobile Rates to increase bookings from mobile devices by up to 28%. Booking.com states that the majority of reservations on their platform are made on mobile devices, so offering a Mobile Rate helps you tap into this large group of potential guests. Mobile Rates can also help you target millennials, who make uFew readers

• How to Delete a Rate Plan

  How Can I Delete a Rate Type On RoomRaccoon you cannot delete rates however you can send us a request to delete the rate and we will assist with removing them accordingly. When can a rate type be deleted It can only be deleted when it is not connected to any external booking channels like Booking.com, Expedia, etc. If the rate is deleted from RoomRaccoon first, it doesn't mean that the rate is inactive in the external booking channel, therefore there is the risk of receiving reservatiFew readers

• How to Easily Adjust Rates in the Channel Manager

  How to Easily Adjust Rates in the Channel Manager You can easily adjust your rates on the channel manager by accessing rates and availability where you can set the rates of your choice. How to manage rates in the channel manager Click on Rates and Availability See which room type you would like to manage. Click on the pencil icon next to the room type. !Few readers

• What to Do When I’m Blocked After a Bulk Sync

  What to Do When I’m Blocked After a Bulk Sync With Bulk synchronisations, you can increase or decrease rates for given periods with parameters on price value/percentage with different restrictions. However, when you repeat this action you may be blocked. Because bulk actions record huge amounts of data, they need time to process and update on the RoomRaccoon system. If you are blocked it means the system has not fully processed your action and therefore needs more time to ensure this is compFew readers

• How to Close Check-in or Check-Out on a Rate

  How to Close Check-in or Check-Out on a Rate Closing check-in or check-out is a rate restriction in which you determine on which days you cannot arrive or depart for a selected rate. This is not the same as closing the room because guests can book in advance over a specific period. How to close check-in and check-out Access your rates and availability Find the rate type which you wantFew readers

• How Do Rates From OTA's Enter RoomRaccoon

  How Do Rates From Booking Channels Enter RoomRaccoon When a reservation comes into RoomRaccoon from an OTA, such as Booking.com or Expedia they might have booked with various promotions from these OTA’s. These discounts or promotions are shown in the reservation as a promotion or discount. The price at the top (in this case £9 200.00) in the reservation is always the price that is on the RoomRaccoon rates and availability for the OTA. If the guest has booked via the OTA and there are promotFew readers

• How to Enable Rate Threshold

  How to Enable Rate Threshold The rate threshold is a measure that RoomRaccoon has taken to ensure that you and your staff members prevent accidental spelling mistakes while managing your rates. For example, let’s say your staff member was meant to discount a low season rate by 10% during a certain period but instead this was misspelt to be discounted by 100%. RoomRaccoon will not allow this change to be saved and will warn your staff member that the discount rate has surpassed the threshold.Few readers

• RaccoonRev: Percentages and Colours

  RaccoonRev: Percentages and Colours The percentages represent the variance between the hotel’s rate on that particular day and the average rate over the next 30 days : In the example above , on the 17th of November the competition's average price is - 27% less than their average price over the next 30 days ( R2934). On the 18th of November, Hotel B is pricing +3% more expensive than the average of theFew readers

• How to Manage Restrictions

  How to Manage Restrictions Restrictions are limits that you put into your rates such as the maximum and minimum stay or closing check-in and check-out on specific days. You can set this up for all categories or select a certain room type restriction. In your rates and availability overview click on the pencil icon next to the selection for All categories: Enter the perioFew readers

• What Happens When a Rate Is Not Linked to Roomraccoon

  What Happens When a Rate Is Not Linked to Roomraccoon Our customers at RoomRaccoon send us their rates and we will map these rates with the Online Travel Agency (OTA). In some instances when customers agree on rates with OTAs this is not communicated with RoomRaccoon and creates inconsistencies because the rates need to correspond on both systems. Please Note: A common reason why a rate may not be linked is if the rate is from an iCal. We do not map rates to iCal connections as we only commFew readers

• Tips for using Yield Manager

  Tips for using Yield Manager With Yield management you can ask for the right price for your rooms according to your availability. This process is automated in RoomRaccoon Tips on which Yield rules you can set up Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Last-minute - Do you have a few rooms leFew readers

• How to Change the Minimum Bookable Time

  How to Change the Minimum Bookable Time You may want to set a minimum bookable time so that you always have enough time to know and prepare for guests' arrival at your property. This can be set on rates and availability on the yield tab where you can add a rule on maximum and minimum bookable times. How to configure the minimum bookable time Access the rates and availability tab. Click on the yield settings at the top. (https://storage.crisp.chat/users/helpdesk/website/6158Few readers

• How to View Occupancy Rate per Day

  How to View Occupancy Rate per Day On your RoomRaccoon rates and availability, you are able to see daily occupancy rates in the “occupancy in%” tab. You can use this view to see on which days you also have overbookings, bookings and total bookings. All you have to do is hover your mouse over the day you want to view. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/occupancy1Few readers

• Why Checkout Is Impossible With an OTA Booking

  Why Checkout Is Impossible With an OTA Booking When you are trying to checkout a guest who booked through an OTA and the “checkout” option is not there this is usually due to the reservation not having a rate type. You can check-in without a rate type however you are not able to check them out due to the fact that when you checkout a tax invoice is automatically generated. What should you do?Few readers

• Raccoonrev: Minimum, Maximum Prices and Average Prices

  Raccoonrev: Minimum, Maximum Prices and Average Prices With RaccoonRev you can hover on each competitor to see the different rates they are charging at a given time. Simply hover on the competitor on rates and availability and you can see their minimum, maximum and average daily rate. Further, you can also see their occupancy/availability for the day. Min - Minimum price in double occupancy per rooFew readers

• Yield Management Frequently Asked Questions

  Yield Management Frequently Asked Questions Have you created and activated Yield rules but cannot see them yet? Yield will only adjust after there has been a change in availability. You can manipulate this by creating your own reservation in the calendar and cancelling it. I want to adjust the rates for a specific day or period but I don't want Yield to adjust the rates again afterwards. Is this possible? Yes, you can. Perform a bulk action over the whole accommodation to adjustFew readers

• RaccoonRev: Setting up Yield Management Based on Competitors

  RaccoonRev: Setting up Yield Management Based on Competitors With the info provided in competitors' analysis, clients can set yield rules that automatically adjust their prices based on what the competitor's trends are. To set up a yield rule based on your competitor Access rates and availability Navigate to the Yield Tab (https://storage.crisp.chat/users/helpdesk/website/61587d00Few readers

• How to Change the Order of Rates Within Room Category

  How to Change the Order of Rates Within Room Category On RoomRaccoon you can change the order of rates within the room category to your preference. You might want to see your rates by direct rates first and OTA rates last or have your non-refundable rates in between. This can be configured in the rates of each room type. How to change the order of rates in my room type Access your Room Types (key icon) Navigate to the chosen room type and click in “manage room type”. (https:Few readers

• How to Deactivate Yield Rules

  How to Deactivate Yield Rules Once you’ve set up your yield rule and have activated it, you might want to deactivate it and not necessarily delete it. To do this access the yield rule and deactivate it by unchecking the activated box. How to deactivate a yield rule Access your rates and availability. Access your Yield tab Navigate and click on the yield rule you want to deactivateFew readers

• RaccoonRev: Calendar Icons

  RaccoonRev: Calendar Icons On RaccoonRev, the calendar has different icons to let you know what each status means. This depends on the status of your competitors' occupancy. “X” = All competitors sold out. “+” = 2 competitors sold out. “ - “ = 1 competitor sold out. Good to know On the overview the lighter the colour represents the more availability and the darker the colour, theFew readers

• How to Set Up an STO Rate

  How to Set up an STO Rate What is an STO Rate? In the hospitality industry, hoteliers provide quotes to travel agents and tour operators at a discounted rate (below the rack rate). We call this rate an STO rate, which stands for Sell To Operators. To create a new STO rate Navigate to Room Types Create a new rate type with the same rates you push to your other platforms. Specify that it is anFew readers

• Which Channels Are Sending Restrictions

  Which Channels Are Sending Restrictions RoomRaccoon sends restrictions only for a select number of channels. Restrictions are parameters such as the minimum and maximum stay days as well as the close check-in and check-out days. Restrictions are sent to the following channels Agoda Airbnb Belvilla Booking.com Ctrip Expedia Google Hotel Ads VRBO Mr. & Mrs. Smith TripAdvisor Hoteliers.com Hotels.nl Hotusa Hotelsspecial Siteminder Wubook SpecFew readers

• How to Show the Rate History

  How to Show the Rate History RoomRaccoon gives you access to your rate history where you can see changes that have been made to rates including who did the change, at what time and when it was synced. Click on Rates & Availability Select the time period and click on the blue “show rate history" and wait for the page to update Hover on a specific day to view the rate history. (https://stoFew readers

• How to Periodically Close the Availability on a Room Category

  How to Periodically Close the Availability on a Room Category On RoomRaccoon you can close the availability on a room type or category for a certain period of time. This could be due to a number of reasons such as maintenance, renovations and seasons (some rooms are only available in summer months). How to Periodically Close the Availability on a Room Category Click on the Rates and Availability Icon. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/19pwsFew readers

• Occupancy-Based Pricing

  Occupancy-Based Pricing RoomRaccoon uses occupancy-based pricing (OBP) which means that each specific rate is tailored and adjusted according to the number of guests sleeping in them. In most cases you would need to propose a personalised price for each type of guest, by showing travellers prices based on actual occupancy, you are more likely to meet their preferences. How does OBP work Without Occupancy Based Pricing the situation would be Four guests staying in a quadruple rooFew readers

• Adding Multiple Rate Plans

  Do you want to sell the same room in different ways? You can do so by adding multiple rate plans to a room depending on the amenities you offer (such as breakfast/no breakfast or a romantic getaway). You can also use multiple rate plans to create packages and include add-ons such as a 3-course dinner, airport shuttle, or a bottle of champagne. This is a great way to attract guests looking for various types of accommodation and ultimately get more bookings. How to Add Multiple Rate PlaFew readers