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Articles on:
Rates & Availability
Pricing management | Restrictions | Yield | Channel management
How To Use Yield Management
How to use Yield Management RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab. How to set up a Yield rule Open the yield tab in the rates & availability overview. ![]
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OTA and GDS, what is this?
An OTA stands for Online Travel Agency. Usually, any booking channels is being referred to as an OTA. Think about Booking.com, AirBnB, Expedia etc. You might also have heard about the term GDS. A GDS (Global Distribution System) is a little bit different in comparison to an OTA. It is a travel agency that works on behalve of large companies. These services are hired to book entire trips for their customers which also includes for example flights. The difference is thus that a GDS is B
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How To Manage Rates
How to Manage Rates You can adjust your rates based on events, seasons or weekends in various ways via the Rates and Availability screen. Update a single rate for a specific day. Update multiple rates for a room category. Here we explain the different ways of using this tool to get the most out of your rate options. How to update a singular rate for a singular day Click on the Rates and Availability Icon. . Within
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HRS-DS Connection
HRS-DS Connection Type of interface RoomRaccoon transmits prices, availability and booking restrictions to HRS-DS. All other data or settings such as cancellation conditions, payment conditions, additional services or content must still be managed in the extranet of HRS-DS. The following booking data, if available, will be transferred from HRS-DS to RoomRaccoon: Number of persons Booker name Guest name Address Length of stay Price Additional services Prepare interf
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Adding a new channel
How to add a new channel Adding new channels is a great way to increase market share and improve on global visibility. With RoomRaccoon you may link with other booking channels via two links, the iCal and the XML. When you set up an iCal link with RoomRaccoon it will add all reservations from other channels like Airbnb and Booking.com If the individual iCals of these channels are also imported, you have a chance that your reservations will be in a so-called 'loop'. If one channel upda
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Why would I use Yield Management?
With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with a last
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Channel Question (Form)
A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you. [Channel Question](https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA3oZyNn8v
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How To Set Up Default Restrictions
How to set up default restrictions You can set default restrictions for minimum stays or for check-in/out closed. For example, if your accommodation always has a minimum 2 nights stay, you can set it as a default restriction. Click on the room type icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rate
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Midweek, weekend and week rates. How does this work?
How do weekend rates work? A weekend rate is a rate that you set for Friday to Sunday and a weekly rate is a rate you set from Sunday to Thursday. Due to high occupancy during the weekend, you might want to increase the rate on weekend bookings. You can do this by creating a bulk action on your rates. How to set up weekend rates Access rates and availability Click on the pencil icon on all rooms (alternatively each room type also has a pencil if you want the change to apply t
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How to resolve channel manager errors
How to resolve channel manager errors RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotelier. Here are a few error messages you may receive. Channel Manager errors occur when RoomRaccoon sends or pushes availability for bookings to external channels and the push is unsuccessful. When this happens it’s best that you contact the Booking Channel directl
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The difference between closing a room and closing the check-in/check-out
The difference between closing a room and closing the check-in/check-out On RoomRacccoon you are able to close or block rooms in the reservations manager and close checkout or check-in in rates and availability. This is however not the same thing as each action will give you a different outcome. To close a room prevents the room from being booked and essentially this works as a full block of the room. This is a great feature if you want to block your room for bookings during maintenance or
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Getting a higher ranking in Booking.com
Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their rese
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How To Create A Rate Type
Adding A Rate Type Once you have completed your onboarding and you have your categories and add-ons setup you will want to start setting up your rate types. To set up a new rate follow the steps below. Click on the Property Set-Up where you will find your Categories Tab. Select the category you would like to create a rate for and click on + New Rate . In some instances when customers agree on rates with OTA’s this is not communicated with RoomRaccoon and creates inconsistencies because the rates need to correspond on both systems. Please Note: A common reason why a rate may not be linked is if the rate is from an iCal. We do not map rates to iCal connections
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Tips for using Yield Manager
Tips for using Yield Manager With Yield management you can ask for the right price for your rooms according to your availability. This process is automated in RoomRaccoon Tips on which Yield rules you can set up Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Last-minute - Do you have a few rooms le
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Base Price
Base Price The base price is the rate that you set before making changes in your channel manager. Whenever availability becomes open this is the rate that will be booked as well as the rate that is shown on your booking engine. When you make changes to your base price on your channel manager it will automatically make changes to your derived rates. Good to know It is recommended that you have
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How to delete a rate plan
How to delete a rate plan On RoomRacccoon It is not possible to delete a fare on your own but you can follow the steps below to request the deletion: Enter the "Settings" section from the first icon Click on the rate you want to delete In the name of the rate type "Delete" and Save Now [open a ti
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How to deactivate yield rules
How to deactivate yield rules Once you’ve set up your yield rule and have activated it, you might want to deactivate it and not necessarily delete it. To do this access the yield rule and deactivate it by unchecking the activated box. How to deactivate a yield rule Access your rates and availability. Access your Yield tab Navigate and click on the yield rule you want to deactivate ![]
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Yield Management Frequently Asked Questions
Yield Management Frequently Asked Questions **Have you created and activated Yield rules but cannot see them yet? ** Yield will only adjust after there has been a change in availability. You can manipulate this by creating your own reservation in the calendar and cancelling it. **I want to adjust the rates for a specific day or period but I don't want Yield to adjust the rates again afterwards. Is this possible? ** Yes, you can. Perform a bulk action over the whole accommodation to adjust
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How to change the order of rates within room category
How to change the order of rates within a room category On RoomRaccoon you can change the order of rates within the room category to your preference. You might want to see your rates by direct rates first and OTA rates last or have your non-refundable rates in between. This can be configured in the rates of each room type. How to change the order of rates in my room type Access your Room Types (key icon) Navigate to the chosen room type and click in “manage room type”. . On the 18th of November, Hotel B is pricing +3% more expensive than the average of the
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RaccoonRev: Minimum, Maximum prices and Average prices
With RaccoonRev you can hover on each competitor to see the different rates they are charging at a given time. Simply hover on the competitor on rates and availability and you can see their minimum, maximum and average daily rate. Further, you can also see their occupancy/availability for the day. Min - Minimum price in double occupancy per room type per day Max - Maximum price in double occupancy
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RaccoonRev: Setting up yield management based on competitors
RaccoonRev: Setting up yield management based on competitors With the info provided in competitors' analysis, clients can set yield rules that automatically adjust their prices based on what the competitor's trends are. To set up a yield rule based on your competitor Access rates and availability Navigate to the Yield Tab . We call this rate an STO rate, which stands for Sell To Operators. To create a new STO rate Navigate to Room Types Create a new rate type with the same rates you push to your other platforms. Specify that it is an S
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