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Rates & Availability
Pricing management | Restrictions | Yield | Channel management
How to use Yield Management
How to use Yield Management RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab. How to set up a Yield rule Open the yield tab in the rates & availability overvie
How to connect to Airbnb
How to connect to Airbnb Would you like to link your Airbnb listings to RoomRaccoon? A full integration is possible by following the below steps! Connect to Airbnb Click on the gear icon at the bottom left of the screen and then click on the connectivity tab. Under available connections, click on the OTA tab and select Airbnb by clicking on the green + You will
How to connect to Booking.com
How to connect to Booking.com In order to set up the connection, there are a few steps that need to be taken before RoomRaccoon is able to map and connect to your Booking.com account: Step 1: Click on "Account" in the top right-hand corner Step 2: Click on "Connectivity Provider" in the drop-down menu !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/image_8y9sd8.
How to manage rates and restrictions
How to manage rates and restrictions Hoteliers often adjust rates based on events, seasons or weekends. This can be done in the Rates and Availability screen via different ways. What these are, is explained in this article. First thing is to navigate to the Rates and Availability screen by clicking on the second to last icon on your left hand side. How to update a sin
How to create your own ICal link
How to create your own ICal link An ICal link can be used to link your RoomRaccoon agenda to an external booking channel when there is no direct connection available. It can be described as a calendar synchronisation in which the availability is communicated. It is possible to set up your own iCal. How this should be done, is explained in this article. When you want to set up a synchronisation with your own system or agenda, you can use iCal. The RoomRaccoon iCal feed can simply be read in
OTA and GDS, what is this?
An OTA stands for Online Travel Agency. Usually, any booking channels is being referred to as an OTA. Think about Booking.com, AirBnB, Expedia etc. You might also have heard about the term GDS. A GDS (Global Distribution System) is a little bit different in comparison to an OTA. It is a travel agency that works on behalve of large companies. These services are hired to book entire trips for their customers which also includes for example flights. The difference is thus that a GDS is B
How to connect to TripAdvisor
How to connect to TripAdvisor RoomRaccoon can send rates & availability to TripAdvisor. However the connection is slightly different from regular connection as it requires the set up of a cancellation policy in RoomRaccoon. After you requested the connection, you need to let us know what rates you would like to connect. You can contact us via
In the rates you would like to connect, you need to set up the cancellation policy. Cancellation policy Click on
How to request the Expedia connection
How to request the Expedia connection Access your Partner Partner Central account Select Room and Rates Click on Expedia Connectivity Settings Choose RoomRaccoon and check all the boxes to have the complete connection (prices and availability). Request Expedia to change the pricing model to "Occupancy Based" Good to know The RoomRaccoon Connectivity
How to update rates & availability for the next year
How to update rates & availability for the next year Sometimes, guests book more than a year ahead and it can happen that your prices are not set for that period yet. In RoomRaccoon, it is possible to be booked two years in advance. How do you make sure that your prices and restrictions are set for the next year and that these are also communicated to all external channels? It is simple, just follow these steps: Go to your rates and availability overview Click on the pencil ne
How to set up restrictions
How to set up restrictions A restriction can be a minimum or maximum stay. We also provide the option for the check-in or check-out to be closed on certain days. For example, if you want to differentiate your OTA prizes from your own website prices, you can choose to force people who book via an OTA, to stay for at least 2 nights. You can also choose to close rates on certain channels in certain seasons to direct more traffic to your own website. Step by step go to your rates &
RaccoonRev: Revenue management system
RaccoonRev: Revenue management system Do you want to know what your competition is doing? If your rates are too high or too low when compared to your competitors? This can be done with RaccoonRev! RaccoonRev is a revenue management system which provides you with more information to help you optimise your prices. Why should I use RaccoonRev? Has your competition increased or decreased their rates? Take advantage of this information when adjusting your rates. You can easily see on
What is an iCal connection?
What is an iCal connection? iCal is the industrial standard to connect different calendar applications with each other. This is what you need to know about iCal It only communicate availability. You need to manage your rates & restrictions in the extranet of the channel. New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest. You will have to match the actual booked rate as well as the number of guests manually.
Adding an iCal Connection
Go to your account settings and choose the tab 'Connectivity'. Click 'Set up new iCal connection' Follow the steps below. Select a channel first, select the matching room and then paste the iCal export URL from your channel. This URL can be found in the calendar, a
Why would I use Yield Management?
With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with a last
Adding a new channel
If you notice that you need to expand your market share, you can choose to link with multiple channels. As you may know, there are two types of links. XML and iCal. You can easily enter an iCal link yourself with the iCal self-service. How to do that? Find out here!. Note: An iCal only communicates availability and not prices. You will need to retrieve it in the extranet of the channel in question.
NOTE: We offer a connection with HRS-DS, not with HRS.de. However, it is possible to import bookings from HRS.de via HRS-DS to RoomRaccoon if a hotelier has a contract with both parties. It is also important to note that HRS-DS is a German company and does not have an English-language website or support in English. Our link to HRS-Destination Solutions (DS) is an XML link which means that prices, availability and restrictions can be communicated. The follo
How to set up rate types per channel
How to set up rate types per channel Do you want to compete with your rates against the OTAs (Online Travel Agents)? Then it is smart to use different rate types per channel! There are different ways in which you can set up your rates You can manage one rate type for both your website and the OTAs You can manage two different rate types, one for your website and a second one for all OTAs You can manage your own rate types for your website and have separate rate types per OTA
Midweek, weekend and week rates. How does this work?
Do you have a weekly rate, or just a midweek rate? Then you will first have to make a separate price type for this. After that, a number of restrictions will have to be set for each price type. We have written out these steps for your convenience: We start with the bulk promotion, which you carry out by clicking on the pencil next to the name of the room type in the rates and availability. A managed rates pop-up will open and you will need to continue working from here. For some rates you will
How to set up default restrictions
How to set up default restrictions You can set your restrictions for minimum stays or for check-in/out closed by default. Does your accommodation always have a minimum 2 nights stay? This can be set as a default restriction. Click on the key icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rate with a default restriction. On
How to resolve channel manager errors
RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotel owner. If you have received such a message please look up the message you have received and find the solution connected to this message. Booking.com Error Room not active (RoomID: 12345601) RoomRaccoon sends an update for all active rates. If a rate is no longer active (regardless of which on
Channel Question (Form)
A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you. [Channel Question](https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA3oZyNn8v
The difference between closing a room and closing the check-in/check-out
You have the option of closing rooms in the occupancy plan and closing the check-in or check-out for rates in the Channel Manager. What is the difference? Close room: This prevents the room from being booked for this period. This works as a full blockade. Restrictions "Check-in or out closed": Herewith you define this one rate (not necessarily the others, because ONLY the price is derived). You therefore determine on which days you cannot arrive or depart with this rate. This is not a
Channel Manager: Parity Check
With RoomRaccoon's Parity Check ,"Comparison with Portals", you can see immediately if there is a difference between your availability on RoomRaccoon and on your connected booking channels such as Booking.com or Expedia. Everything in the green? Then it's good! **Log on as administrator **To view and run the Parity Check, you do not need to be logged on as an administrator. Howev
Getting a higher ranking in Booking.com
Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their rese