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Rates & Availability
Pricing management | Restrictions | Yield | Channel management
How to use Yield Management
How to Use Yield Management RoomRaccoon allows for automatic price adjustments based on lead times and how many rooms you have available. For example: You can create a rate that includes a discount or increase for 3 days prior to an arrival. This is a great tool for last minute deals or increases during peak periods. You can set Yield Rules by selecting the Rates & Availability icon [!(https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwe
How To Manage Your Rates and Restrictions
How to manage rates and restrictions You can adjust your rates based on events, seasons or weekends in various ways via the Rates and Availability screen. Update a single rate for a specific day. Update multiple rates for a room category. Do a bulk update on your whole accommodation. Here we explain the different ways of using this tool to get the most out of your rate options. How To Update A Singular Rate For a Singular Day Click on the Rates and Availability Icon Se
OTA and GDS, what is this?
An OTA stands for Online Travel Agency. Usually, any booking channels is being referred to as an OTA. Think about Booking.com, AirBnB, Expedia etc. You might also have heard about the term GDS. A GDS (Global Distribution System) is a little bit different in comparison to an OTA. It is a travel agency that works on behalve of large companies. These services are hired to book entire trips for their customers which also includes for example flights. The difference is thus that a GDS is B
RaccoonRev: Revenue management system
RaccoonRev: Revenue management system Do you want to know what your competition is doing? If your rates are too high or too low when compared to your competitors? This can be done with RaccoonRev! RaccoonRev is a revenue management system which provides you with more information to help you optimise your prices. Why should I use RaccoonRev? Has your competition increased or decreased their rates? Take advantage of this information when adjusting your rates. Click on the line that s
How to create your own ICal link
How to create your own ICal link An ICal link can be used to link your RoomRaccoon agenda to an external booking channel when there is no direct connection available. It can be described as a calendar synchronisation in which the availability is communicated. It is possible to set up your own iCal. How this should be done, is explained in this article. When you want to set up a synchronisation with your own system or agenda, you can use iCal. The RoomRaccoon iCal feed can simply be read in
How to set up restrictions
How to set up restrictions A restriction can be a minimum or maximum stay. We also provide the option for the check-in or check-out to be closed on certain days. For example, if you want to differentiate your OTA prizes from your own website prices, you can choose to force people who book via an OTA, to stay for at least 2 nights. You can also choose to close rates on certain channels in certain seasons to direct more traffic to your own website. Step by step go to your rates &
Adding an iCal Connection
Go to your account settings and choose the tab 'Connectivity'. Click 'Set up new iCal connection' Follow the steps below. Select a channel first, select the matching room and then paste the iCal export URL from your channel. This URL can be found in the calendar, a
How To Update Rates & Availability For The Next Year
How To Update Rates & Availability For The Next Year Sometimes, guests book more than a year in advance and it can happen that your prices are not set for that period yet. In RoomRaccoon, it is possible for guests to book two years in advance, so it’s important to keep in mind that your rates and restrictions are set for at least the next year, and that they are communicated to all of your external channels. Here’s How: Go to your Rates and Availability overview [!(https://image.cris
What is an iCal connection?
What is an iCal connection? iCal is the industrial standard to connect different calendar applications with each other. This is what you need to know about iCal It only communicate availability. You need to manage your rates & restrictions in the extranet of the channel. New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest. You will have to match the actual booked rate as well as the number of guests manually.
Adding a new channel
If you notice that you need to expand your market share, you can choose to link with multiple channels. As you may know, there are two types of links. XML and iCal. You can easily enter an iCal link yourself with the iCal self-service. How to do that? Find out here!. Note: An iCal only communicates availability and not prices. You will need to retrieve it in the extranet of the channel in question.
How To Set Up Separate Rate Types For OTAs
Creating Separate Rate Types For OTAs In a number of cases you want to use a different room rate per booking channel. For example, you can use an alternative price for Expedia, Hotel Specials or Booking.com. but you can also set an alternative price for non-refundable bookings. Creating different rate types for your booking channels is the best way to compensate for the commission costs, allowing you to increase the room rate when a booking is made via an online travel agency (OTA). Within
Why would I use Yield Management?
With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with a last
How to set up default restrictions
How to set up default restrictions You can set your restrictions for minimum stays or for check-in/out closed by default. Does your accommodation always have a minimum 2 nights stay? This can be set as a default restriction. Click on the key icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rate with a default restriction. On
NOTE: We offer a connection with HRS-DS, not with HRS.de. However, it is possible to import bookings from HRS.de via HRS-DS to RoomRaccoon if a hotelier has a contract with both parties. It is also important to note that HRS-DS is a German company and does not have an English-language website or support in English. Our link to HRS-Destination Solutions (DS) is an XML link which means that prices, availability and restrictions can be communicated. The follo
How to resolve channel manager errors
RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotel owner. If you have received such a message please look up the message you have received and find the solution connected to this message. Booking.com Error Room not active (RoomID: 12345601) RoomRaccoon sends an update for all active rates. If a rate is no longer active (regardless of which on
The difference between closing a room and closing the check-in/check-out
You have the option of closing rooms in the occupancy plan and closing the check-in or check-out for rates in the Channel Manager. What is the difference? Close room: This prevents the room from being booked for this period. This works as a full blockade. Restrictions "Check-in or out closed": Herewith you define this one rate (not necessarily the others, because ONLY the price is derived). You therefore determine on which days you cannot arrive or depart with this rate. This is not a
Midweek, weekend and week rates. How does this work?
Do you have a weekly rate, or just a midweek rate? Then you will first have to make a separate price type for this. After that, a number of restrictions will have to be set for each price type. We have written out these steps for your convenience: We start with the bulk promotion, which you carry out by clicking on the pencil next to the name of the room type in the rates and availability. A managed rates pop-up will open and you will need to continue working from here. For some rates you will
Channel Manager: Parity Check
With RoomRaccoon's Parity Check ,"Comparison with Portals", you can see immediately if there is a difference between your availability on RoomRaccoon and on your connected booking channels such as Booking.com or Expedia. Everything in the green? Then it's good! **Log on as administrator **To view and run the Parity Check, you do not need to be logged on as an administrator. Howev
Channel Question (Form)
A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you. [Channel Question](https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA3oZyNn8v
Getting a higher ranking in Booking.com
Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their rese
How To Create A Rate Type
Adding A Rate Type Once you have completed your onboarding and you have your categories and add-ons setup you will want to start setting up your rate types. To set up a new rate follow the steps below. Click on the Property Set-Up where you will find your Categories Tab. Select the category you would like to create a rate for and click on + New Rate !(https://storage.crisp.ch
Making Rates Visible On Your Booking Engine
Visibility Of Room Prices In The Booking Engine. Keep your booking engine rates neat, clear and organized by only displaying the ones necessary to your guests. Otherwise, the rates specifically for Booking.com or Expedia can show up as between the normal prices in the booking engine and that can be confusing for potential guests. Your OTA rates should always take into consideration the commission costs charged by the external channel. Within RoomRaccoon you can easily check in the system