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RaccoonPay Set Up
Onboarding of RaccoonPay
How To Activate RaccoonPay
Activate RaccoonPay! Great! You want to get started with RaccoonPay. In order to make your activation as smooth as possible, we would like to ask you to read this article carefully. RaccoonPay has to comply with strict regulations to be able to process payments, therefore it is possible that during and after the onboarding several or extra documents are requested to validate the accommodation. The correct delivery of all docu
Using RaccoonPay in the Best Possible Way
Tips on Using RaccoonPay in The Best Possible Way The various articles about RaccoonPay provide a good overview of what the payment platform has to offer. But how do you get the absolute most out of RaccoonPay? RaccoonPay essentially enhances your overall RoomRacoon system and the way you manage your accommodation payments. RaccoonPay can effectively halve the time you spend manually dealing with all ingoing and
RaccoonPay Card Machines
RaccoonPay Card Machine Besides the incredible benefits of having RaccoonPay within your PMS, RoomRaccoon offers a fully integrated RaccoonPay card machine. You can now charge all outstanding payments directly via your RaccoonPay card machine from your reception desk! The Great Benefits of Making Transactions With The RaccoonPay Card Machine **Fully integrated payments:
How can I ask for an advance payment?
How can I ask for a prepayment? With RaccoonPay you can set your rates to require partial or full prepayment. The guest is then asked to pay the deposit when making a reservation. How does it work? Click on the key icon in top left corner. Click on the price type on which you want to request the prepayment or create a new price type. Scroll down until you reach prepayment. Add the desired amount (f
Can I ask for a credit card guarantee for a reservation?
Can I ask for a credit card guarantee for a reservation? If you do not want to ask for a prepayment, but you do want to have a guarantee for your reservation, you can set up a credit card guarantee. This can be done with RaccoonPay! How does it work? Click on the credit card icon on the left of the menu bar and navigate to payment methods. Tick the option Request credit card for non-prepaid reservations. Click on
How to send a payment request?
How to send a payment request? Once RaccoonPay has been activated you can easily send an e-mail to the guests asking for a payment. Activating the payment request Go to the setting icon at the bottom left and navigate to the Documents tab at the top. Scroll down until you reach Payment request and click on add new document. Give the document the correct name (this will also be the subject of the e-mail). If