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• How To Activate RaccoonPay

  Activate RaccoonPay! Great! You want to get started with RaccoonPay. In order to make your activation as smooth as possible, we would like to ask you to read this article carefully. RaccoonPay has to comply with strict regulations to be able to process payments, therefore it is possible that after sending the documents and during the onboarding several or extra documents are requested to validate the accommodation. The correcVery popular

• RaccoonPay Card Machines

  RaccoonPay Card Machine Besides the incredible benefits of having RaccoonPay within your PMS, RoomRaccoon offers a fully integrated RaccoonPay card machine. You can now charge all outstanding payments directly via your RaccoonPay card machine from your reception desk! The Great Benefits of Making Transactions With The RaccoonPay Card Machine Fully integrated payments: All paymeSome readers

• Using RaccoonPay in the Best Possible Way

  Tips on Using RaccoonPay in The Best Possible Way The various articles about RaccoonPay provide a good overview of what the payment platform has to offer. But how do you get the absolute most out of RaccoonPay? RaccoonPay essentially enhances your overall RoomRacoon system and the way you manage your accommodation payments. RaccoonPay can effectively halve the time you spend manually dealing with all ingoing andSome readers

• How can I ask for a prepayment?

  How can I ask for a prepayment? With RaccoonPay you adjust your rates to require partial or full prepayment. The guest is then asked to pay the deposit when making a reservation. You will be able to ask for a charge for the full amount or just a partial one. Avoid no-shows and still be able to refund your refundable bookings easily! How does it work? Click on the key icon in top left corner. Click on the pricSome readers

• How to send a payment request?

  How to send a payment request? Once RaccoonPay has been activated you can easily send an e-mail to the guests asking for a (pre)payment. Creating the payment request Go to the setting icon at the bottom left and navigate to the Documents tab at the top. Scroll down until you reach Payment request and click on add new document. Give the document the correct name (this will also be the subject of the e-mail).Few readers

• RaccoonPay Improvements

  RaccoonPay Improvements Within this release, RaccoonPay made a lot of improvements to create a better guest experience but also a more detailed overview of everything you want to see from a payout perspective. Here is an overview of the most important updates: Detailed payout overview Payouts now include the exact fees next to every specific payment. So for every currency, RoomRaccoon is now able to detect the exact fee per payment method. Is there a Virtual Credit Card includFew readers

• Can I ask for a credit card guarantee for a reservation?

  Can I ask for a credit card guarantee for a reservation? If you do not want to ask for a prepayment, but you do want to have a guarantee for your reservation, you can set up a credit card guarantee. This can be done with RaccoonPay! Credit cards as a guarantee support the hotelier in case of a no show. When the cancellation policy is free until 7 days before arrival and the guest cancels a few days before the stay, you might want to chargeFew readers

• Can I ask for a credit card guarantee for a reservation

  Can I ask for a Credit Card guarantee for a reservation? If you do not want to ask for a prepayment, but you do want to have a guarantee for your reservation, you can set up a credit card guarantee. This can be done with RaccoonPay! Credit cards as a guarantee support the hotelier in case of a no show. When the cancellation policy is free until 7 days before arrival and the guest cancels a few days before the stay, you might want to charge the guest for a certain amount. Purpose of stoFew readers

• Shareholders - Onboarding

  Shareholders - Onboarding This section is to ascertain the parties or shareholders who are legally liable for the company and this applies to persons who own a 25% (or more) share in the company. Companies have a share register (companies) which is an official document that is stamped and signed. In this section, you can add multiple UBO’s which are the Ultimate Beneficial Owners of the company. To do this Click add UBO ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079Few readers

• Request a Card Machine

  Request a Card Machine RoomRaccoon Card payments are an integrated, simple and secure way of processing payments with debit cards and credit cards. Your card machine is directly linked to your PMS so when a payment is made it is instantly updated on the PMS. RaccoonPay card machines are €40 a month with a 1 year minimum agreement. Good to know Please note that your selected month of delivery ofFew readers

• Describe your Property - Onboarding

  Describe your property When you compile your RaccoonPay documents it’s important that you enter the most accurate property details. Please note that this screen requires the details of the property and not the details of the owner so be sure to provide your property’s name, email address, number and physical address. Upload registration document - this is the document that the government provides whenFew readers

• Complete Onboarding

  Complete Onboarding The complete onboarding screen is a summary of all fields that you’ve entered. Please ensure that you check that all information that has been added is correct and as accurate as possible. Be sure to check your Bank account numbers, addresses, contact info and regional codes. Once you are happy with the following action will be processed. Click on “I accept the terms & condFew readers

• Payment Preferences - Onboarding

  Payment preferences - Onboarding This is to set up how you would like payments preferences and projections as well as uploading proof of bank statement. Daily - You will receive payments during the weekdays (not on the weekends). When there is a bank holiday for example King’s Day on the 29th of April, you can expect the payment on the next weekday. Weekly - You will receive payment from the 1st, 8th, 15th or the 22nd. If this day falls on a weekend or bank holiday it will be paid outFew readers

• Type of business - Onboarding

  Type of business - Onboarding This section requires the legal company name which is the name that is on the company registration document is specified. Enter the registration number, VAT number and the business category which is the type of business ownership you have. In this section you must upload a document that has a proof of your business name which could be referenced to the legal company name Insurance document Signed proof that accommodation name is part of the legal companyFew readers

• Prepare for bookings - Onboarding

  Prepare for bookings - Onboarding To be able to receive payments it is important for your privacy and terms and conditions to be explicitly specified. When your RaccoonPay application audit is taking place these conditions will be referenced to the conditions that are in the booking engine therefore they should be consistent with each other. The terms and conditions are an integral part of your bookings and in this section, it is required that you detail you policy in terms of the following.Few readers