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• How To Activate RaccoonPay

  Activate RaccoonPay! Great! You want to get started with RaccoonPay. In order to make your activation as smooth as possible, we would like to ask you to read this article carefully. RaccoonPay has to comply with strict regulations to be able to process payments, therefore it is possible that after sending the documents and during the onboarding several or extra documents are requested to validate the accommodation. The correcVery popular

• Using RaccoonPay in the Best Possible Way

  Tips on Using RaccoonPay in The Best Possible Way The various articles about RaccoonPay provide a good overview of what the payment platform has to offer. But how do you get the absolute most out of RaccoonPay? RaccoonPay essentially enhances your overall RoomRacoon system and the way you manage your accommodation payments. RaccoonPay can effectively halve the time you spend manually dealing with all ingoing andFew readers

• RaccoonPay Card Machines

  RaccoonPay Card Machine Besides the incredible benefits of having RaccoonPay within your PMS, RoomRaccoon offers a fully integrated RaccoonPay card machine. You can now charge all outstanding payments directly via your RaccoonPay card machine from your reception desk! The Great Benefits of Making Transactions With The RaccoonPay Card Machine Fully integrated payments: All paymeFew readers

• How can I ask for a prepayment?

  How can I ask for a prepayment? With RaccoonPay you adjust your rates to require partial or full prepayment. The guest is then asked to pay the deposit when making a reservation. You will be able to ask for a charge for the full amount or just a partial one. Avoid no-shows and still be able to refund your refundable bookings easily! How does it work? Click on the key icon in top left corner. Click on the prFew readers

• Can I ask for a credit card guarantee for a reservation?

  Can I ask for a credit card guarantee for a reservation? If you do not want to ask for a prepayment, but you do want to have a guarantee for your reservation, you can set up a credit card guarantee. This can be done with RaccoonPay! Credit cards as a guarantee support the hotelier in case of a no show. When the cancellation policy is free until 7 days before arrival and the guest cancels a few days before the stay, you might want to chargeFew readers

• RaccoonPay Improvements

  RaccoonPay Improvements Within this release, RaccoonPay made a lot of improvements to create a better guest experience but also a more detailed overview of everything you want to see from a payout perspective. Here is an overview of the most important updates: Detailed payout overview Payouts now include the exact fees next to every specific payment. So for every currency, RoomRaccoon is now able to detect the exact fee per payment method. Is there a Virtual Credit Card includFew readers

• How to send a payment request?

  How to send a payment request? Once RaccoonPay has been activated you can easily send an e-mail to the guests asking for a (pre)payment. Creating the payment request Go to the setting icon at the bottom left and navigate to the Documents tab at the top. Scroll down until you reach Payment request and click on add new document. Give the document the correct name (this will also be the subject of the e-mail).Few readers