Go to website
RaccoonPay: Manage all your payments in RoomRaccoon
RaccoonPay: Manage all your payments in RoomRaccoon What is RaccoonPay? You can collect prepayments automatically. With a prepayment your turnover is guaranteed in the case of a no-show. You can easily oblige your guests to make a deposit payment between 10% - 100% when they make a reservation via the Booking Engine on your websit
Get started with RaccoonPay! Great! You want to get started with RaccoonPay. To ensure you have everything you need for this activation, please read through this article carefully. Required documents You will require the following documentation in order to activate RaccoonPay: Valid copy of your ID or Passport Example extract Chamber of Commerce (max 6 months old) Business bank statement (max 6 months old) Sole traders Do you have these three documents at hand? Great! W
Charge Card or Payment Request via a Payment Service Provider (PSP)
With the use of a payment service provider (PSP), you have a very useful tool in the financial management of your accommodation. Firstly, it simplifies the collection procedure for your guests on a large scale. Secondly, it makes the entire procedure much safer, and more professional. Last but not least it may save a decent amount of money on settlement costs. But how does everything work? Your guest makes a reservation for your accommodation through your Booking Engine. RoomRaccoon al
RaccoonPay activated? _From now on, you can see all of your payments in one overview, including payouts and specific payment explanations! _ Content In the RaccoonPay overview you can see the following parts: Payouts Successful payments per day Payments by method Specific payments with their corresponding reservation numbers How do we display payouts? The payout information is now under payouts. Date of payout Total payout Total commission cost of payout The period
Request the card reader
Request the card reader In addition to using RaccoonPay in RoomRaccoon, the RaccoonPay card reader offers a lot of possibilities to integrate all of your payments. You can now control all the payments from the reservation directly via a card reader at your front desk! The biggest advantages of the card reader: Integration: Want to see all payments directly in your payment overview? This is possible because all card reader payments are directly linked to the RoomRaccoon system. **S
Credit Card Vault
Credit Card Vault Credit card security is very important to have 100% secure in a PMS. Therefore, RoomRaccoon has extended its service with its own Payment Provider called RaccoonPay. This feature allows you to safely store, charge and manage your payments within your system. Important: If you are not able to work with RaccoonPay, RoomRaccoon also offers a credit card solution called the **credit card vault.
When is my payout and where can I check it?
When is my payout and where can I check it? When you have activated RaccoonPay you had the option to choose for a daily, weekly or monthly pay-out. When is my pay-out? Click on the > credit card icon on the left menu and click on > RaccoonPay On the left top of the page you will see > payouts here you will see if you have a daily, weekly or monthly payout. Click on the > arrow at payouts te view more details How can I check my payout? When you ha
Why do I have an correction in my payout?
Why do I have a correction in my payout? When you have a daily or weekly payout and charge many VCC's and non-European cards you may have a possibility to have corrections in your payout. Let us explain how this happens! How does it work? The payment methods are being charged with the transaction fee of 1,6% + 0,25 cents, this is for every payment except iDEAL. However virtual credit cards and non European cards have the transactions fee of 3,1%. In the first instance, pay
How to do a refund with RaccoonPay
How to do a refund with RaccoonPay Has a reservation been cancelled or do you want to refund a partial amount because the TV was not working in the room? That is possible with RaccoonPay. Follow these steps Open the reservation. Click on the three dots next to the payment to open the payment page. Fill in the amount you would like to refund. Click on refund.