Managing all of your payments in RoomRaccoon
What is RaccoonPay?
RaccoonPay is a fully integrated payment system within RoomRaccoon that allows you to handle payments with your guests safely and quickly.
How can I use it?
Prepayments With a prepayment you are sure of your turnover in case of a no-show. You can easily require your guests to make a deposit - from 10% to 100% when they make a booking via the [Booking Engine](/en/article/all-about-the-booking-engineFew readersHow To Refund Guests With RaccoonPay?
How To Refund Guests With RaccoonPay?
Refunding guests after a cancellation for example is simple to complete with RaccoonPay. Be aware that you can only refund your guests for all or part of the amount 24 hours after the card has been charged.
Here’s How:
Click on the Payments Icon in the left menu bar.
Select the payment in question and click on the amouFew readersRaccoonPay Overview
RaccoonPay Overview
RaccoonPay activated?
_You will now have a full overview of all of your various transactions in one place! _
Gain an oversight of all:
Payouts.
Each successfully received payment.
The various payment methods used.
Payments allocated to booking numbers.
The payment status of each transaction.
Payouts
Within your payouts you can gain valuable information including:
Dates of all payouts made
Payout totals.
Payout commission totals.
PaymentFew readersWhich payment methods can I activate?
Which payment methods can I activate?
With RaccoonPay you can activate various payment methods, we explain to you how and which ones you can activate.
How it works
Go to the left, in the menu bar, to the credit card icon and navigate to payment methods.
Tick the payment methods you want to offer your guests.
Which payment methods do we offer?
MasterCard (3D Secure) & Maestro POS
VISA (3D Secure) & V-Pay POSFew readersHow do my payouts work and where can I check them?
How do my payouts work and where can I check them?
On activation of RaccoonPay you have chosen for a daily, weekly or monthly payout.
When do I get paid?
In the top left corner you will see Payments, which shows whether you will be paid daily, weekly or monthly basis. In addition, the next date of payment is also displayed.
Click on the arrow next to payouts to view more details or click on payout at the top of the scFew readersHow do I enter a payment on the card machine?
How do I enter a payment into the Chip & PIN device?
Please install the card machine according to the FAQ and User guide provided. When the device has been tested successfully, RoomRaccoon will be able to process the payments. In case the device does not work properly, please contact us at [email protected]
You can make a payment via the RaccoonPay device in the following steps
Go to the reservation where you want to pay the (partial) amount via the card machine.
See theFew readersCan I charge a (virtual) credit card?
Can I charge a (virtual) credit card?
Yes, it is! When RaccoonPay is activated, you also have the possibility to charge a (virtual) credit card.
How does it work?
Open the reservation, scroll down and go to payments at the bottom right.
You have the choice here of either charging a credit card or pre-authorizing it*, click on the button Charge credit card for €....
The outstanding amount is filled in automaticallyFew readersPayments via the online check in
Payments via the online check-in
Do you have an accommodation without a reception or do you want your guests to pay the outstanding amount a few days before the check in? This is possible with the online check-in!
How does it work?
Open the settings of your RoomRaccoon by clicking on the settings icon, then navigate to the tab Booking Engine.
On the top left of the page you will findFew readersHow do CM Payments invoices work and why do I receive them?
Why do I receive invoices from CM Payments?
When transactions are made via RaccoonPay, these transactions are handled by our payment provider CM Payments. Because of this, you will receive two different invoices from CM Payments on the first of the month. The content of these invoices contains transactions of the past month.
What is the difference between the two invoices?
** The first invoice contains all non 3D Secure payments and the second invoice contains all 3D Secure paymeFew readers