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Payments | Payouts
RaccoonPay: Manage all your payments in RoomRaccoon
RaccoonPay: Manage all your payments in RoomRaccoon What is RaccoonPay? You can collect prepayments automatically. With a prepayment your turnover is guaranteed in the case of a no-show. You can easily oblige your guests to make a deposit payment between 10% - 100% when they make a reservation via the Booking Engine on your websit
Get started with RaccoonPay! Great! You want to get started with RaccoonPay. To ensure you have everything you need for this activation, please read through this article carefully. Required documents You will require the following documentation in order to activate RaccoonPay: Valid copy of your ID or Passport Example extract Chamber of Commerce (max 6 months old) Business bank statement (max 6 months old) Sole traders Do you have these three documents at hand? Great! W
Charge Card or Payment Request via a Payment Service Provider (PSP)
With the use of a payment service provider (PSP), you have a very useful tool in the financial management of your accommodation. Firstly, it simplifies the collection procedure for your guests on a large scale. Secondly, it makes the entire procedure much safer, and more professional. Last but not least it may save a decent amount of money on settlement costs. But how does everything work? Your guest makes a reservation for your accommodation through your Booking Engine. RoomRaccoon al
RaccoonPay activated? _From now on, you can see all of your payments in one overview, including payouts and specific payment explanations! _ Content In the RaccoonPay overview you can see the following parts: Payouts Successful payments per day Payments by method Specific payments with their corresponding reservation numbers How do we display payouts? The payout information is now under payouts. Date of payout Total payout Total commission cost of payout The period
Request the Card Machine
Request the card machine In addition to using RaccoonPay in RoomRaccoon, the RaccoonPay card machine offers a lot of possibilities to integrate all of your payments. You can now control all the payments from the reservation directly via a card machine at your front desk! The biggest advantages of the card machine: Integration: Want to see all payments directly in your payment overview? This is possible because all card machine payments are directly linked to the RoomRaccoon system.
When is my payout and where can I check it?
When is my payout and where can I check it? When you have activated RaccoonPay you had the option to choose for a daily, weekly or monthly pay-out. When is my pay-out? Click on the > credit card icon on the left menu and click on > RaccoonPay On the left top of the page you will see > payouts here you will see if you have a daily, weekly or monthly payout. Click on the > arrow at payouts te view more details How can I check my payout? When you ha
Credit Card Vault
Credit Card Vault Credit card security is very important to have 100% secure in a PMS. Therefore, RoomRaccoon has extended its service with its own Payment Provider called RaccoonPay. This feature allows you to safely store, charge and manage your payments within your system. Important: If you are not able to work with RaccoonPay, RoomRaccoon also offers a credit card solution called the **credit card vault.
Why do I have an correction in my payout?
Why do I have a correction in my payout? When you have a daily or weekly payout and charge many VCC's and non-European cards you may have a possibility to have corrections in your payout. Let us explain how this happens! How does it work? The payment methods are being charged with the transaction fee of 1,6% + 0,25 cents, this is for every payment except iDEAL. However virtual credit cards and non European cards have the transactions fee of 3,1%. In the first instance, pay
How to do a refund with RaccoonPay
How to do a refund with RaccoonPay Refunding a payment (for instance a cancellation) is easy to do in the RoomRaccoon system. 24 hours after charging a credit card you are able to do a partial or complete refund. Follow these steps Open RoomRaccoon Go to the payments tab of RaccoonPay (credit card icon) Search the specific payment on the righthand side of the page Click on the specific payment to show additional information (click on the amount, not the reservation number)
How to enter a payment into the RaccoonPay card machine
How to enter a payment into the RaccoonPay card machine Please install the pin device according to the FAQ and User guide provided. When the device has been tested successfully, RoomRaccoon can process the payments. If the device does not work properly, please contact us at
You can make a payment through the RaccoonPay card machine in the following steps. Go to the reservation where you want to pay the (partial) amount via the card machine. See the various
Why do I receive CM payments invoices each month?
Why do I receive CM payments invoices each month? When transactions are made through RaccoonPay, these transactions are handled by our payment provider CM Payments. Because of this you will receive two different invoices from CM Payments on the first of the month. The content of these invoices will contain transactions of the past month. What is the difference between the invoices? The first invoice contains all non 3D Secure payments and the second invoice contains all 3D Secure pa
How to change your bank account for RaccoonPay pay-outs
How to change your bank account for RaccoonPay pay-outs Would you like to receive your RaccoonPay pay-outs on a different bank account? Send an email to
with the following details: the new IBAN a copy of a recent bank statement What needs to be visible on the bank statement? Account number (IMPORTANT: this must be a business account) Name of the account holder Bank name and logo Recent transactions or statement creation date (less than 6 m