Getting Started! | Help Center

Setting Up!
Welcome to the club! We are super excited to welcome you to our RoomRaccoon family. In this brief step-by-step plan, we will be explaining to you what the fundamentles are to get your account ready for connection to your OTA channels. Ready to get started? Let's go! Step 1Very popular
RoomRaccoon Mobile App
RoomRaccoon Mobile App RoomRaccoon offers a free mobile app for Android and IOS users. The app is for our users to be able to see their reservations, be notified of new reservations and assign these to different rooms. The App is available on Google Play Store and the Apple Store. Download for Apple [Download for Android](https://play.googlVery popular
Checklist
Checklist All existing future bookings are placed in your agenda except booking.com bookings. The reservations from the Demo have been removed. This means that the test reservations have been removed from when the demo was given to you. These usually have the names Janssen, Verhees, etc. If they are still there, they will be included in your reports. The add-ons of the demo account have been removed. This means, for example, if you do not offer a minibar,Very popular
Trainings
Trainings Onboarding - €275,- Receptionist training - €50,- p.p. Advanced training €100,- p.p. Please note: Due to measures by the government trainings will take place online. For more information please contact our Customer Success Team by [email protected]Popular
Checklist 1
Checklist 1 Categories Give your categories nice and clear names (these names will be visible on the booking engine: e.g. Deluxe Suite) Add descriptions and translate these to the other languages available on your booking engine. Add photos of the room/rooms in that category Check all the add-ons guest can add to their reservation Rate plans Give your rates a clear name (the name will be visible on the booking engine, booking confirmation and the invoice. E.g. 1 GuSome readers
Checklist 3
Checklist 3 Booking Engine Add a logo Choose the theme, colours and a font Fill out the booking conditions Have your guests pay the outstanding amount at the online check in if you wish Choose which information you want the booker to fill in when booking Choose in which languages your booking engine is available (note: your own input of the system is not automatically translated, you have to do this yourself) Choose whSome readers
Checklist 2
IATASome readers
Base Price
Base Price The base price is the rate that you set before making changes in your channel manager. Whenever availability becomes open this is the rate that will be booked as well as the rate that is shown on your booking engine. When you make changes to your base price on your channel manager it will automatically make changes to your derived rates. Good to know It is recommended that you haveFew readers
Customer Success Phone Operating Hours
Customer Success Phone Operating Hours RoomRaccoon has different operating hours in our different markets however the general operating hours are as follows. English phone support 17:00 - 22:00 Dutch phone support 09:00 - 17:00 French phone support 09:00 -17:00 German phone support 09:00 -17:00 Italian phone support 09:00 -17:00 Portuguese phone support 09:00 - 17:00 Spanish phone support 09:00 - 17:00 Good to know Telephonic support is exclusive to our pFew readers
How to Find an Article on the Help Centre
How to Find an Article on the Help Centre The HelpCentre is RoomRaccoon’s database of articles designed to assist our users with any question they may have on our product. On the HelpCentre, users can access a range of articles from topics related to the various aspects of our system including the PMS, booking engine, connectivities etc. You can also view the frequently read articles to gain a better understanding of how to use the product. To find an article on the HelpCentreFew readers
Step 1
What are we going to do? The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements. Create price types (pay attention, set any restrictions such as a minimum stay will come later) Create room types (note, these should be the same as on your other channels) Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on) Step 1 When you have decorated the room & priceVery popular
Step 2
Looking good! Now that you are on the second step of the process, let's keep the momentum going. In this section we will take a closer look at the layout of the rates and availability. One of the most important parts of the system is the Channel Manager which you will find in your Rates and Availability overview. Keep in mind that RoomRaccoon will be the one feeding your channels with rates and availability, hence the importance that it is well setup before connecting to different channelVery popular
Step 3
Last but not least! Before you can go live, you have to add all your existing bookings to the calendar except bookings from Booking.com. Remove all demo bookings from your account before filling in your other bookings manually. This can be done by clicking on them and changing the status to cancelled. We will automatically import Booking.com reservations and therefore they do not need to be added manually. It is important that you add all other reservations, so that the availability is coVery popular
I want to go live with my account, what do I need to do for this?
Have you gone through all the steps to set up your account and can you check off all the points in the checklist? Awesome, then we can connect! The connection process can be very fast and easy if everything is well organised and arranged. During the connection process we are also a bit dependent on third parties and also on the hotelier themselves. Important to know: Your extranets from your external channels (such as Booking, Expedia, etc.) must be the same as your RoomRaccVery popular