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• Making a credit invoice

  When a reservation is checked out, the invoice becomes final. This is therefore no longer adjustable in amount or information. If you have made a mistake, it is possible to credit your invoice so that you can delete too many invoiced elements from the account.  Then you can select the type at the top of the page on the right. This type can be an invoice or a credit invoice. SelectVery popular

• The basics of invoicing

  Almost all users of our software create invoices from RoomRaccoon. Over time, the software has gained more functions. In this manual we will explain the basics of invoicing in RoomRaccoon and we will also go through all the extra options. 1.1 The Proforma invoice 1.2 Tax invoice 1.3 Payments The basics of invoicing 1.1 The Proforma invoice The pro forma invoice is automatically generated for every reservation that enters RoomRaccoon. The pro forma invoice is an example of what the iPopular

• Company name on invoice

  Your business guests often ask. Can the invoice or company name? Of course this is possible! In this article we explain how. When you are in the reservation click on the name of the booker, you can add all the information of the company that the guest wants to have on the invoice. Go back to the reservation overview and scroll down until you reach 'documents'. Then click on the paSome readers

• Invoicing within RoomRaccoon

  Setting up invoices directly from the system is something that many people use. Some people use a link between their accounting system and RoomRaccoon but manually several data can also be derived from RoomRaccoon.  To begin In the pricing you will see that if you have a package deal,  the extra's connected to this deal are now visible.  For example, a Discovery deal has bSome readers

• Corrections

  Corrections It can happen that things change after the processing moment. A number of corrections are possible in RoomRaccoon in order to process this for accounting purposes. We explain a number of common corrections.  Cancellations It may happen that a booking is cancelled while payment details have already been processed. Then select the payment method for payments and enter the amount you want to cancel with a -/- minus sign in front of it.  Refundable In the example aboveSome readers

• Financial

  Financial We will be happy to explain to you how to manage the financial affairs within RoomRaccoon in case of an automatic accounting link.  Booking and payments: When a payment is created in RoomRaccoon, the next mutation is created. In this case, an online payment of €47.50 will be made (the corresponding general ledger account is called Payment OTA).  _Movement 2019-0Some readers

• Activate CardStream as your payment terminal.

  RoomRaccoon has various integrations with PSP (payment system providers). Our wide variety will definitely have a solution which fits your accommodation best. Advantages of CardStream (United Kingdom only): Save money on annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights in these expenses, because they are written off in one monthly batch. With CardStream in RoomRaccoon, you might save half of the credit card transaction costSome readers

• How does the 'proforma' invoice work?

  A 'proforma' invoice is actually a draft invoice. It's meant to give your guest information in advance and when a booking is cancelled no credit nota will be created. How does RoomRaccoon's proforma invoice work? How does RoomRaccoon's proforma work? RoomRaccoon prepares proforma invoices and they stay proforma until the moment the booking is checked-out. After check-out, the invoice will be definitive. ![](https://storage.crisp.chat/users/helpdesk/website/c3fb6160bd47e800/5ddc9b5b-f93Some readers

• Frequently asked questions about sending invoices

  RoomRaccoon regularly receives questions about sending invoices. This time RoomRaccoon has highlighted three questions and provided an appropriate answer for each: Why does the status not change in the invoice overview? When an invoice is sent from RoomRaccoon, the envelope icon in the overview gets a gray color. If this does not happen in your overview, it is possible that the language is not set correctly. Take a look at the language versions to see if an invoice might have been senSome readers

• Invoice pre payments

  Imagine you have a groupreservation and your whole accommodation has been booked, you probably would like to make a prepaid invoice.  Click on the reservation in your calendar to open it.  At the bottom left of your screen you will find your documents. Next to the proforma invoice yo will see an icon of a paper with a plus in it. Click this icon.  Select the guest or company, then select the items you would like to invoice up front. Create the invoice. Go back toSome readers

• Ledgers

  Ledgers When signing up for the financial report or the automatic accounting link, you indicate on which ledger accounts the information must be booked by the software. These ledger accounts are passed on via a google forms questionnaire that you receive from us.   Special ledgers We ask you to create a RoomRaccoon Diary Ledger. This ledger is shown on the balance sheet and is used as a counter-ledger for all RoomRaccoon bookings. If a 'payment' is made on the booking details pageSome readers

• 3.1 Figures for the bookingkeeping

  3.1 Figures for the bookingkeeping RoomRaccoon offers extensive reporting. The turnover figures shown here relate to management reporting. This management report shows the turnover per reservation including VAT and also the turnover of non-invoiced reservations. This makes this report unsuitable for direct transfer to the accounting department. For the bookkeeping, figures are needed where the VAT is broken down and what has already been invoiced. To obtain these figures, go to the list viewSome readers

• How can I generate a partial invoice

  Imagine you have your full accommodation booked by one person. Maybe a family reunion or something. We can imagine that you would like to partially invoice this reservation already just to be sure.  **Step 1: **Click on the reservation. You will find all of the details about the reservation in the detail page. At the bottom of the screen you will see a section with documents and invoices. Click on the new invoice button.  ![](https://storage.crisp.chat/users/helpdesk/website/c5dcd5540c0f8000Some readers

• Processing reservations

  Processing reservations  In order to process data correctly in the bookkeeping, the data must first be processed correctly in RoomRaccoon. We are happy to explain how to process reservations correctly. We assume that you already know how to make a reservation, so we will only deal with the issues that are relevant for correct accounting processing. Reservation status: The reservation status may affect the processing of the accounting data. The advice is to keep track of the reservatSome readers

• DateV Manual (German Accounting)

  Working with DateV The Datev import is made up of two parts: Invoices (these need to be uploaded into DateV Rechnungswesen) Payments (These need to be uploaded into DateV Unternehmen Online. It is not possible to use the imports without DateV UO.) The files can be downloaded in the reports section under the "Accounting" tab: DateV is based on invoices. This meansFew readers

• Adding, adjusting and deleting ledgers (revenue types)

  If you are using our financial reports function or a direct accounting connection, you can add, modify and delete a ledger that is connected with a revenue type using the following steps: Creating a new ledger: Go to accommodation settings (key icon) Click on 'ledgers' at the top of your screen Click on 'new ledger' at the top right of your screen Enter a name for the revenue type, a ledger (number), a VAT percentage, and a VAT code Click 'save' at the top right of your scFew readers

• How to find the subscription details

  How to find the subscription details The billing page in your RoomRaccoon shows all information about your subscription and the invoices you receive from RoomRaccoon. Where can I find the billing page? open RoomRaccoon click on the gear icon in the left corner click on the billing tab What information can I find on this page? Your company data and banFew readers

• How To Set Up A New Ledger

  How to Set Up a Ledger Your ledgers allow you to allocate specific items that generate revenue, for example all add ons pertaining to transport will be allocated to your transport ledger, this in turn reflects in the revenue generated from transport within your financial reports and your accounting software. Once your separate ledgers have been created, your add ons (when selected within a reservation) will be automatically allocated to the correct ledger. This minimises staff input errorsFew readers

• How to Change Your Invoice Details From Booker to Guest

  How to Change Your Invoice Details From Booker to Guest In some cases, the main booker is not the guest staying in your accommodation and you would like to create an invoice in the name of the resident guest rather than the booker. To do this, you will need to fill in your guest’s details on the reservation details page. Click on the reservation within your Calendar and scroll downFew readers

• Prepaid Invoices

  Prepaid Invoices Often when guests make a prepayment or partial payment for their reservation they may want an invoice that includes an invoice number. Here we explain just how to do that. Click on the reservation in question within your Calendar and scrolling down to your Documents. Click on the document icon with the plus sign. ![](https://storage.crisp.chat/users/helpdeFew readers

• How to Cancel or Credit an Invoice

  How to Cancel or Credit an Invoice When a reservation is checked out, the invoice becomes final, making it no longer possible to change any of the amounts or details. If in the event you make a mistake, it is possible to credit your invoice so that you can delete invoiced elements from the account. Click on the reservation in question, scroll to the documents section and click on the add document icon. . ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/1_1cuxi2d.pFew readers