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• The basics of invoicing

  The Basics of Invoicing Invoicing is one of the most used features of RoomRaccoon which gives guests a full account of their cost to the property. The article below gives insights into the basics of invoicing. The Proforma Invoice The proforma invoice is automatically generated for every reservation that enters RoomRaccoon. The pro forma invoice is an example of what the invoice will look like at the end of the guests stay. In case of payment after the stay, the reservation can be cVery popular

• Adding a Company Name To An invoice

  Adding a Company Name To An invoice Business guests often ask to include their company name on their invoice. Here we explain just how. Select the reservation in question. When you are in the reservation click on the name of the booker. Here you can add all of the company details the guest would like included in their invoice. Go back to the reservation overview aVery popular

• Payment Corrections

  Payment Corrections It can happen that things change after a payment process. If a mistake has been made there are a number of corrections you can make in order to process this for accounting purposes. Here are a few common situations that can occur. Cancellations It may happen that a booking is cancelled while payment details have already been processed. Simply select the payment method for the payment and enter the amount you want to cancel with a - minus sign in front of it. **RefuPopular

• Invoicing within RoomRaccoon

  Setting up invoices directly from the system is something that many people use. Some people use a link between their accounting system and RoomRaccoon but manually several data can also be derived from RoomRaccoon.  To begin In the pricing you will see that if you have a package deal,  the extra's connected to this deal are now visible.  For example, a Discovery deal has bPopular

• Frequently asked questions about sending invoices

  Frequently Asked Questions About Sending Invoices With Invoicing being such an integral part of the RoomRaccoon experience, we have compiled a list of some of the most frequently asked questions by our clients. Why does the status not change in the invoice overview? When an invoice is sent from RoomRaccoon, the envelope icon in the overview gets a grey colour. If this does not happen in your overview, it is possible that the language is not set correctly. Take a look at the language vPopular

• How does the 'proforma' invoice work?

  How does the proforma invoice work? A 'proforma' invoice is actually a draft invoice. It's meant to give your guest information in advance and when a booking is cancelled no credit nota will be created. How does RoomRaccoon's proforma invoice work? How does RoomRaccoon's proforma work? RoomRaccoon prepares proforma invoices and they stay proforma until the moment the booking is checked-out. After check-out, the invoice will be definitive. How do I send a proforma invoice? You'rPopular

• Invoice pre payments

  Invoice Prepayments In a situation where you have a group reservation and your whole accommodation is booked. You would most likely want to make a prepaid invoice. How to create an invoice for prepayments Click on the reservation in your calendar to open it. At the bottom left of your screen, you will find your documents. Next to the proforma invoice, you will see an icon of a paper with a plPopular

• Ledgers

  Ledgers When signing up for the financial report or the automatic accounting link, you indicate on which ledger accounts the information must be booked by the software. These ledger accounts are passed on via a google forms questionnaire that you receive from us.   Special ledgers We ask you to create a RoomRaccoon Diary Ledger. This ledger is shown on the balance sheet and is used as a counter-ledger for all RoomRaccoon bookings. If a 'payment' is made on the booking details pagePopular

• Bookkeeping Reports

  Bookkeeping Reports The figures used for your bookkeeping are those that have had the VAT broken down as well as the invoiced figures. To obtain these figures: Go to the Reservations Tab from your Calendar View. Select a period (note, there is a limit to the download size) Select to view all reservations, paid, not paid or partially paid. 4. At the bottom of the page you will be ablePopular

• Processing reservations

  Processing Reservations In order to process data correctly in the bookkeeping, the data must first be processed correctly in RoomRaccoon. The reservation process is an integrated process and in this article, we explain elements of a reservation that are important to successfully processing and managing a reservation. Reservation status The reservation status may affect the processing of the accounting data. We recommend that you keep the reservation status updated. The following statuSome readers

• How can I generate a partial invoice

  How can I generate a partial invoice? In a situation where you want to do a partial invoice maybe on a specific add-on that requires a prepayment, this is possible with RoomRaccoon. A partial invoice may also be issued when you are hosting events on your property and you’d like your guests to offer a deposit or down payment. How to generate a partial invoice Click on the reservation. You will find all the details regarding the reservation on this page. At the bottom of the screenSome readers

• DateV Manual (German Accounting)

  Working with DateV The Datev import is made up of two parts: Invoices (these need to be uploaded into DateV Rechnungswesen) Payments (These need to be uploaded into DateV Unternehmen Online. It is not possible to use the imports without DateV UO.) The files can be downloaded in the reports section under the "Accounting" tab: DateV is based on invoices. This meansSome readers

• Adding, adjusting and deleting ledgers (revenue types)

  If you are using our financial reports function or a direct accounting connection, you can add, modify and delete a ledger that is connected with a revenue type using the following steps: Creating a new ledger: Go to accommodation settings (key icon) Click on 'ledgers' at the top of your screen Click on 'new ledger' at the top right of your screen Enter a name for the revenue type, a ledger (number), a VAT percentage, and a VAT code Click 'save' at the top right of your scFew readers

• How to find the subscription details

  How to find the subscription details The billing page in your RoomRaccoon shows all information about your subscription and the invoices you receive from RoomRaccoon. Where can I find the billing page? open RoomRaccoon click on the gear icon in the left corner click on the billing tab What information can I find on this page? Your company data and banFew readers

• How To Set Up A New Ledger

  How to Set Up a Ledger Your ledgers allow you to allocate specific items that generate revenue, for example all add ons pertaining to transport will be allocated to your transport ledger, this in turn reflects in the revenue generated from transport within your financial reports and your accounting software. Once your separate ledgers have been created, your add ons (when selected within a reservation) will be automatically allocated to the correct ledger. This minimises staff input errorsFew readers

• USA Taxes

  USA Taxes RoomRaccoon now complies with USA Tax Rules, making managing your reservation taxes simple and easy with this new capability. What did we do? We have allowed our USA accounts to have more than 1 VAT/Tax rule and we’ve given you the freedom to name them as well! The date format is now in month/date/year (mm-dd-yy) The automatic confirmation emails which get sent to guests now show Net values Setting Up Your Taxes Login to your RoomRaccoon account. CliFew readers

• How to Cancel or Credit an Invoice

  How to Cancel or Credit an Invoice When a reservation is checked out, the invoice becomes final, making it no longer possible to change any of the amounts or details. If in the event you make a mistake, it is possible to credit your invoice so that you can delete invoiced elements from the account. Click on the reservation in question, scroll to the documents section and click on the add document icon. . ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/1_1cuxi2d.pFew readers

• How To Change Your Invoice Details From Booker to Guest

  How to Change Your Invoice Details From Booker to Guest In some cases, the main booker is not the guest staying in your accommodation and you would like to create an invoice in the name of the resident guest rather than the booker. To do this, you will need to fill in your guest’s details on the reservation details page. Click on the reservation within your Calendar and scroll dowFew readers

• Prepaid Invoices

  Prepaid Invoices Often when guests make a prepayment or partial payment for their reservation they may want an invoice that includes an invoice number. Here we explain just how to do that. Click on the reservation in question within your Calendar and scrolling down to your Documents. Click on the document icon with the plus sign. ![](https://storage.crisp.chat/users/helpdeFew readers

• How to make Changes in The Cash Drawer

  How to make changes in the cash drawer The Cash Drawer is a stringent system to ensure security and transparency in front desk operations. Any changes or actions taken in the cash drawer are permanent and are recorded on the Cash Drawer agenda. Changes cannot be changed once recorded however to make changes on an error if you’ve overcharged for example you may create a credit note on the cash drawer. In the below register a cash entry of €455 has been entered which was meant to be €400 !Few readers

• How to Add Multiple Items to an Invoice

  How to add multiple items to a reservation When creating invoices you are able to select different items to add to the invoices. All you have to do is create an invoice and select items linked to that reservation on the invoice. Open the reservation on your agenda Scroll down to documents on the reservation and click on “make a new invoice” Select the items to be added to the invoice. Here youFew readers

• All about the Accounting Dashboard

  All about the Accounting Dashboard What is the accounting dashboard and where can I find this in RoomRaccoon? The accounting dashboard can be found on the right-hand side of the PMS and this will allow you to see how the accounting connection works. The screen will also show what has been pushed in terms of: Tax Invoice Revenue Payments Errors In Queue: ThisFew readers

• How To Activate Electronic Invoicing in RoomRaccoon (IT)

  How to activate electronic invoicing in RoomRaccoon (IT) You may activate your electronic invoicing on account settings, all you have to do is fill in relevant information including your tax regime. Navigate to the Account settings by clicking the orange cogwheel on the bottom left of the screen. On property information fill in all necessary fields - Be sure that these are always kept up to date. Select your Tax regime. ![](https://storage.crisp.chat/users/helpdesk/website/61587dFew readers

• How to issue an Electric Invoice (IT)

  How to issue an electronic invoice If you have active Electronic Invoicing in RoomRaccoon you can issue invoices directly from reservations invoices are sent to the Revenue Agency (Exchange System) storage takes place directly in your fiscal drawer What is the mandatory data for issuing an invoice? To issue an invoice you must indicate all the mandatory data in the customer card (Booking holder) Name surname If a company name is requested, indicate the number of VAT IfFew readers

• How to Manage Electronic Invoices

  How to manage Electronic Invoices Checking the status of the invoice Once the invoice has been issued, check the status in the invoice overview Click on "Statistics" Open the "Electronic Invoicing" tab What are the statuses of an invoice? Red X next to the customer name There is some mandatory data in the customer card. Check the mandatory data here Waiting to be sent InvFew readers

• I made a Mistake in Issuing an Invoice - What Should I Do?

  I made a mistake in issuing an invoice - What should I do? If you have made an error on the invoice you cannot cancel an invoice but you can create a credit note. Check what to do based on the invoice status. If the invoice has been approved, you can issue a credit note and cancel the invoice accordingly. If the invoice is rejected, check the [solution](https://help.roomraccoon.com/en/article/what-tFew readers

• How to Issue an Electric Invoice to a Foreign Customer (IT)

  How to issue an electric invoice to a foreign customer (IT) When issuing an invoice to a non-Italian guest, you will need to fill in the information on the guest or the booker tab before creating the invoice for the guest. Fill in guest or bookers data and Save. Which data is necessary for the issuance of an invoice to a foreign private entity. Receiver code XXXXXXX (7 times X) Tax Code notFew readers

• How to issue an invoice for Airbnb reservations (PT)

  How to issue an invoice for Airbnb reservations (PT) Airbnb invoices are usually sent directly to Airbnb however in Portugal, invoices are sent directly to the guest. To send an invoice directly to the guest you will have to send invoice form the reservation and fill in your guest details instead of those of the booker (Airbnb) How to send the invoice to the guest Navigate to the reservations y clicking on the calendar icon on your left Click on the reservation in question OFew readers

• How to see all the invoices created in a period of time

  How to see all the invoices created in a period of time You can see all the invoices that have been created in a month or specific period on RoomRaccoon through the reservations. You can select the period and request to download invoices for that period. How to download the invoices for a select period. Click on the reservations icon. Click on the reservations list tab. Select the dateFew readers