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• Connecting My Accounting Software to RoomRaccoon

  Connecting RoomRaccoon To My Accounting Software Accounting Connectivities With RoomRaccoon you can link your accounting software to your PMS so that your accounting information automatically reflects in your RoomRacoon system. By connecting your Accounting software you minimise any chance for error, cut unnecessary costs and save you and your accountant valuable time. Some of the benefits of linking your Accounting Software to RoomRaccoon: RoomRaccoon offers financial reportsVery popular

• Integrated Payment Providers

  Integrated Payment Service Providers RoomRaccoon offers a wide variety of online payment providers with which we connect. The PSP's (Payment Service Provider) we connect to right now are: Stripe Card Stream [Peach Payments](https://help.roomraccoon.com/en-za/article/speed-up-your-online-payments-with-peach-payments-4waVery popular

• Connect RoomRaccoon to Lightspeed!

  With the link between Lightspeed and RoomRaccoon, keeping track of your Hotel and Restaurant has never been easier. Would people like to have the bill for the restaurant in their room? No problem, with a click of the mouse everything is booked in the right room. No mistakes and nothing can be forgotten! **Lightspeed is today a multinational SAAS company and an industry leader inVery popular

• Connect Roomraccoon With Eposnow

  Connect RoomRaccoon With Eposnow With the link between EposNow and RoomRaccoon, keeping track of your hotel and Restaurant has never been easier. With a single click everything is booked into the right room. No mistakes and nothing can be forgotten! This way, the guest will have an invoice with all the info on one.  How can I get this connection? If you already have a pacPopular

• Portugal - SEF

  ** Through the RoomRaccon PMS, the communication of the police files to the SEF is done automatically, saving hours of work for your STAFF. ** But how does this tool work? In accordance with the legal requirements and guidelines imposed by SEF, RoomRaccoon sends the data of all foreign guests to the SIBA platform whenever they register for Check-ins and Check-outs. The communication is carried out once a day automatically and no action is required on your part. It is also important toPopular

• Speed Up Your Online Payments With Peach Payments!

  Speed Up Your Online Payments With Peach Payments! RoomRaccoon has various integrations with PSP (payment system providers). Our wide variety will definitely have a solution which fits your accommodation best. Advantages of Peach payments (South Africa only): Save money on an annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights into these expenses, because they are written off in one monthly batch. With peach payments in RPopular

• How to Activate Google Hotel Ads

  How to Activate Google Hotel Ads Google Hotel Ads allows you to reach millions of travellers across the globe and direct them to your RoomRaccoon booking engine or website, this way you are able to cut out external online travel agents and promote direct bookings with your specified rates. How to Activate Google Hotel Ads Click on the orange gear in the bottom left hand corner of your screen. Open the Connectivity tab at the top. ![](https://storage.crisp.chat/users/helpdesk/wePopular

• Lightspeed K-Series

  Lightspeed K-Series Meet Lightspeed Restaurant K-Series POS, expertly designed for The Hospitality Industry. The Lightspeed Restaurant K Series POS System isn’t just a tool, it’s an extension of your business in the hospitality industry and what makes it even better is that RoomRaccoon and Lightspeed K-Series have built a state of the art integration to allow for a two-way connection between your Restaurant and RoomRaccoon. RoomRaccoon and Lightspeed K-Series When you utilize the LightspPopular

• What Are Google Hotel Ads?

  What are Google Hotel Ads? Google Hotel Ads allows you to reach millions of travellers across the globe and direct them straight to your RoomRaccoon booking engine or website, cutting out the middleman so that you can advertise your rooms at your rates! Since 9 out of 10 people use Google as their accommodation search engine, opting in increases your hotel’s visibility on a global scale for the fraction of the cost that most OTAs charge. How Does Google Hotel Ads Work? By providing poPopular

• Booking Channel Specifics

  Booking Channel Specifics In this article you will find an overview of channels and any exceptions you need to pay attention to when connecting to them. Airbnb How to make sure the add-ons are properly communicated: The management fee and linen fee are so-called Airbnb standard fees. Airbnb standard fees are always included in the nightly rate, therefore, you need to make sure you create a [package rate](https://help.roomraccoon.com/en/article/how-to-create-a-package-deal-1emlpgn/Popular

• How to Deactivate Child Rates in Expedia

  How to Deactivate Child Rates in Expedia RoomRaccoon counts children as an extra guest which can lead to rates that are not connected in the mapping screen, which again leads to error messages. This is why child rates need to be deactivated in case you do not have a rate for that occupancy in RoomRaccoon. How to deactivate child rates On your Expedia portal Navigate to your rooms and rates settings. On the drop-down select Room types and rate plans. ![](https://storage.crispSome readers

• iVvy Event Management

  iVvy Event Management Introducing the future of event management for venues of all shapes and sizes. iVvy is a cloud-based events management software ideal for the hospitality industry and is now proudly integrated with RoomRaccoon. How does it work? Our integration now allows you to book your accommodation in your RoomRaccoon agenda for events that run through iVvy. **How to get started? ** ​​Some readers

• Google Hotel Ads Frequently Asked Questions

  Google Hotel Ads Frequently Asked Questions **Do I pay a commission on Google Hotel Ads? ** The commission you pay is only for the reservations that are released and paid for, meaning you only pay per stay. **Do I still pay commission if the guest cancels the reservation? ** You will not pay for any reservations that are cancelled. **How do I pay the commission on Google Hotel Ads? ** RoomRaccoon will send through a monthly invoice for the reservations booked through Google Ads and ensure tSome readers

• How to make your RoomRaccoon website secure (SSL)

  How to make your RoomRaccoon website secure (SSL) We advise you to make sure that your website safe and secure using SSL, it's free of charge! You can do so by following the steps below: Go to Settings Go to Pro settings Paste the code below Save Publish the website Wait 10 minutes and your website will be safe and secure!Some readers

• Stripe Connection

  Stripe Connection Stripe is an online payment service provider Stripe that allows you to use a number of payment methods including credit cards. On Stripe you can accept online payments and with added systems, you can accept payments on-site. Stripe has an integration with RoomRaccoon to give you an easy payment solution. Stripe is available for our Europe and North American markets. Benefits of SSome readers

• GuestRevu

  GuestRevu is an awesome system that introduces an innovative approach to guest feedback and online reputation management. Gather data from your guests to boost your online presence, build your reputation and elevate your revenue based on reviews. GuestRevu is integrated with Google and Tripadvisor which allows you to build your online presence from the data you gather from your guest’s experienceFew readers

• How to Map Rate Plans to Channels

  How to Map Rate Plans to Channels RoomRaccoon is committed to ensuring that you connect easily with external channels, in order to streamline this process we would like to know all the information for us to be able to map the correct rates and categories RoomRaccoon requires that you confirm which category in RoomRaccoon you want to map in your OTA and to also confirm the rate plans you want to be mapped to that category. Further, please provide us with the following details. CategoryFew readers

• Holobit Accounting Software (Croatia)

  Holobit Accounting Software Finally! An Accounting software for Croatian Hoteliers! RoomRaccoon is now fully integrated with Holobit Accounting. With our new Holobit integration, you can have all of your financial processes, revenue and payments communicated between your RoomRaccoon PMS and Holobit Accounting Software. We achieve this by sending your invoices to the accounting software daily, and the best part is that invoices get generated automatically upon check out and thereafter it gFew readers

• How to Track Conversions on Google Analytics

  How to Track Conversions on Google Analytics Google Analytics helps you to track your conversions which are certain actionables you want your website users to do. This could be watching a video, clicking a promotion/campaign link, receiving an email inquiry etc. There are a few ways to do this which are creating a new event based on existing options and configuring a new tag. How to track conversions with Google Analytics 4 First, click “configure’ and select ‘events’. You’ll see diffFew readers

• TabletPOS

  TabletPOS Meet the largest mobile Cloud-Based Point of Sale systems, crafted specifically for the hospitality and retail industries. TabletPOS is the official reseller of iKentoo (Lightspeed K-series) and we are proud to have this integration available to all of our South African clients with an onsite restaurant. Experience the innovation from TabletPOS by visiting their website to book a deFew readers

• Accounting Dashboard

  Accounting Dashboard With full connectivity between RoomRaccoon and your accounting software you can get an overview of your paid invoices within your accounting dashboard, as well as those still pending, needing to be linked or requiring attention. At the top of your dashboard you can easily view the amount of invoices that are: Queued: This is the number of invoices that will be presented theFew readers

• RaccoonHousekeeping Overview

  RaccoonHousekeeping Overview The RoomRaccoon housekeeping overview is designed to ensure the best communication between team members as well as ensure that housekeeping is organised as best as possible. With this overview, you can view your rooms per day and their statuses as well as see a forecast of check-ins, check-outs and stay overs. This is to ensure that the housekeeping team ensures that the property is well prepared for each guest's arrival and departure. ![](https://storage.crispFew readers

• How to refund a payment with a Xero Accounting Connection?

  How to process refunds with a Xero Accounting Connectivity Our Xero accounting API cannot handle negative payments (refunds) currently. So processing refunds on a tax invoice in RoomRaccoon will need to be done a little differently. Please see the steps below on how to process a refund with a Xero connection: Make sure the full payment is linked to the Tax Invoice Wait for the tax invoice to be pushed to Xero or manually push the invoice and payment to Xero via the Accounting DashboaFew readers

• How to Deactivate Google Hotel Ads

  How to Deactivate Google Hotel Ads Once you’ve activated your Google Hotel Ads account and would like to unsubscribe from the service you will need to reach RoomRaccoon support and request deactivation from Google Hotel Ads. To deactivate Google Hotel Ads Simply notify us that you want to opt-out by opening a new ticket requesting a deactivation. Once we’ve received your request RoomRaccoonFew readers

• Smart Schedule on RaccoonHousekeeping

  Smart Schedule on RaccoonHousekeeping With the smart schedule feature on RaccoonHousekeeping, you can add and maintain smart rules and tasks. Smart Rules You can adjust your smart rules with cleaning schedules or building maintenance rules on legionella for example and have preventative rules to minimise the risk of a bacterial outbreak. This way your team is aware of all the rules you set in an effort to ensure absolute cleanliness and prevention of bacteria outbreaks such as legionellFew readers

• Lodgea Connection

  Lodgea Connection Lodgea is a booking channel and marketing platform with the purpose of improving digital marketing efforts on bookings. Lodgea sends RoomRaccoon credentials and we map it so that rates and availability is communicated. Any bookings that come from Lodgea will show in your RoomRaccoon agenda automatically. How to request the connection? Send us a connection request via our ticketing centre. Send us your hotel code which can be accessed on your Lodgea login info pageFew readers

• CTRIP Connection

  CTrip Connection CTrip is an online travel agency for holidays, business trips and corporate travel. This OTA offers access to cheap flights, discounted hotel rates and train tickets. CTrip offers an easy-to-use website and app as well as 24 hour customer support to ensure you a hassle-free booking experience. How to connect to CTrip Inform CTrip that RoomRaccoon is youFew readers

• Guest Talk Connection

  Guest Talk Connection Guest talk is a software that allows you to communicate with your guests and staff in order to improve the guest experience. You can’t be everywhere at once but with GuestTalk you can view and respond to guests and staff messages from anywhere with your laptop, PC or mobile. Guests can make requests via SMS, email and social media and you can track, reply and forward requests in oFew readers

• What is an OTA and GDS?

  What is an OTA and GDS? An OTA stands for Online Travel Agency. Usually, any booking channel is referred to as an OTA. Common examples of OTA’s are Airbnb, Expedia and Booking.com. You might also have heard about the term GDS (Global Distribution System). A GDS is a travel agency that operates on behalf of large companies and corporations. These services are sourced to book trips for their clients which includes accommodation, flights, car rental and other services. Essentially the differFew readers

• Qtill Connection

  QTill Connection Qtill is a comprehensive and versatile POS (Point of Sale) system that has sales, stock control and a management module. Qtill can be controlled via a regular windows keyboard or a touch screen monitor. Qtill includes Comprehensive financial reports as well as full integration with RoomRaccoon as a property management system. How to connect to Qtill Request to connect to RoomRaccoon via Qtill. Qtill will ask for the API key and Hotel ID. Send us the productFew readers

• How to Manage Listings on Airbnb

  How to Manage Listings on Airbnb You can choose to manage your listing in two different ways which is the "R&A only" and "Listing and R&A" R&A only: Your prices, restrictions and availability will be communicated. RoomRaccoon recommends using this option when you already have existing Airbnb listings. Listing and R&A: Prices, restrictions and availability will also be communicated. However, also contFew readers

• How to Connect to Tomas

  How to Connect to Tomas TOMAS® is the leading cloud-based booking and sales system in Switzerland and Germany for accommodation, city tours, experiences, packages, vouchers and congresses. How to connect to Tomas Request the connection at the tourist office. If you are already registered, you will be sent a configuration overview. If you haven’t registered yet, fill in the form first. Using the connectivity overview, RoomRaccoon can then implement the connection. GoodFew readers

• What Affects My Ranking in Booking.com

  What Affects My Ranking in Booking.com The ranking is how your property is displayed in available accommodation within the search results. Booking.com sorts this out by relevance to the guests’ particular preferences which include past search behaviour, specific market dynamics and a property’s overall performance. Understanding your ranking Found in the extranet, the Ranking dashboard tracks your property’s performance at each stage of the guest search journey. This tool updates regulFew readers

• How to Delete a Listing in Booking.com

  How to Delete a Listing in Booking.com On the RoomRaccoon connectivity centre, you can completely delete a Booking.com listing by clicking on the edit button on the connectivity centre. How to remove a category in Booking.com Access your account settings and navigate to the connectivity centre. Click the edit button using the pencil icon on Booking.com. Choose the category you wantFew readers

• What Happens When I Mark a Card as Invalid to Booking.com

  What Happens When I Mark a Card as Invalid to Booking.com Booking.com gives you the option to mark a card as invalid and what this means is that the card is not able to make payments into the system. When you try to charge a card and it fails, you can mark the credit card as invalid in Booking.com. The 'mark credit card as invalid’ button will be removed and will only appear again once the guest has updated the Credit Card details. ![](https://storage.crisp.chat/users/helpdesk/website/61587Few readers

• Chi Desk Connection

  Chi Desk Connection Chi Desk is an online software for spas and salons where you can manage and track appointments, assign employees and resources to easily see the status of every appointment. Manage your appointments Track individual and group appointments, assign multiple employees and resources and easily see the state of every appointment. You'll never waste time struggling to keep track of your schedule. How to connect to Chi Desk Request to connect to RoomRaccoon via ChFew readers

• Assa Abloy Connection

  Assa Abloy Connection ASSA ABLOY is the world's leading supplier of hotel locking systems and room safes, as well as energy-saving management systems. The top priority for a hotel is the safety of its customers. By introducing efficient and reliable locking systems, hotels can ensure a sense of comfort and security for their customers using Assa Abloy solutions. Next-generation smart card solutionsFew readers

• RaccoonHousekeeping Mobile View

  Raccoon housekeeping Mobile View RaccoonHouskeeping is available in mobile view where you are able to view and manage your housekeeping from the touch of a button on your smartphone device. Room List In the room list you can see each of your rooms and their status Report an issue for maintenance You can also report an issue for maintenance via the mobile view. Give the issue a name, add photFew readers

• PowerPos Connection

  PowerPos Connection Power POS Systems is a major supplier of point-of-sale systems to the general retail and hospitality market in South Africa, Australia and the United Kingdom. PowerPos is a developer of POS software and imports high-quality POS hardware. How to connect to PowerPos Request to connect to RoomRaccoon via PowerPos. PowerPos will ask RoomRaccoon for the API key and Hotel ID.Few readers

• How Can I See Which of My Rates Are Mapped to Booking.com

  How Can I See Which of My Rates Are Mapped to Booking.com You can view which of your rates are mapped to Booking.com by accessing your Booking.com connection in the Connectivity Centre. How to see which of my rates are mapped to Booking.com Click on your account settings (gear icon on the bottom left of the screen) Access the connectivity centre On the Booking.com tile, click on edit (pencil icon in green) ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e7Few readers

• How Does Google Hotel Ads Commission Work?

  How Does Google Hotel Ads Commission Work? Google Hotel Ads is a great way to boost hotel visibility by leveraging Google’s search engine, Google maps and other products to promote ads on accommodations within relevant search results. Although this is not an upgrade slot on RoomRaccoon, the service attracts a commission of 12%. If a reservation is cancelled or the guest doesn’t show up, Google will be made aware of this and commission will not be charged for reservations. Commission will onlFew readers

• Why Are My Emails Not Being Sent (Airbnb)

  Why Are My Emails Not Being Sent (Airbnb) Airbnb has very strict security protocols and to ensure the privacy of the community it has never exchanged the guest and hosts email addresses. Previously hosts could contact guests through an email alias feature which created a unique alias email address for guests. Airbnb has since removed this feature and replaced it with Airbnb messaging. What you should know Airbnb is retiring its email alias feature, but you can still use Airbnb messagiFew readers

• All About Raccoonidentity

  All About RaccoonIdentity RaccoonID is a digital barcode scanner that scans identification documents by reading the barcodes and auto-filling guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. Reservation and Online Check-in You may click on the reservation and use the OCR Scanner from the reservation tab. All you have to do is navigate to the guest details and click on the drop-down. ![](https://storage.criFew readers

• How to use the maintenance in the Housekeeping list

  How to use the maintenance in the Housekeeping list RoomRaccoon’s housekeeping list has a maintenance tool to keep you abreast of any maintenance issues. This allows you to add maintenance issues and track how far they are from being resolved. Access the maintenance overview by clicking on the maintenance tab. To add an issue Click on “Add new”. Give the issue a name and you can also add pFew readers

• Why Has My Airbnb Account Been Disconnected From RoomRaccoon?

  Why Has My Airbnb Account Been Disconnected From RoomRaccoon? Airbnb has stringent security policies and may disconnect your property if it does not comply with their standard policies and procedures. You’ll have the opportunity to reactivate your listing once the suspension period is over, subject to a review by Airbnb. Why was my Airbnb account disconnected? If the client has done anything that goes against Airbnb security and privacy policy. If the client changes the usernameFew readers

• How to Sort the RaccoonHousekeeping Overview

  How to Sort the RaccoonHousekeeping Overview You can sort the housekeeping overview to your preference depending on what you want to prioritise. You can sort the view by the following Category Section Room Status Cleaning Time Room Number To sort your overview in different ways Access the RaccoonHousekeeping list via your reservations. On the dashboard, click on Sort and a dFew readers

• What is Google Tag Manager

  What is Google Tag Manager? Google Tag Manager (GTM) is Google’s free tag management system which allows you to manage and deploy marketing tags (snippets of code or tracking pixels) on your website (or mobile app) without having to modify the code. There are three main parts to Google Tag Manager: Tags: Snippets of Javascript or tracking pixels Triggers: This tells Google Tag Manager when, where or how to fire a tag Variables: Additional information GTM may need for the tag and trFew readers

• How to Add Raccoonhousekeeping Notes From the Reservation

  How to Add Housekeeping Notes From the Reservation You can add remarks for your housekeeping team in the reservation. This is done so that you can communicate beforehand to the housekeeping team should the guest require extra products or services for example extra glasses, linen, specific clothing hangers etc. How to add a housekeeping note in the reservation Click on the reservation from your agenda Scroll down until Housekeeping remarks In the “Note” section, add your remFew readers

• What Is the Mandatory Data Needed for the Alloggiati Portal?

  What Is the Mandatory Data Needed for the Alloggiati Portal? The police station requires the following data: Surname Name Sex Citizenship Date and Place of Birth Document type and document number. All details are easily accessible from the identity document. Then enter other important elements such as Date of Arrival, Stay, Type of Accommodation (head of the family, group leader, etc., followed by the data of any other members of the group). Regarding the stay, we specFew readers

• How to Upload Police Reports (Guardia Civil)

  How to upload police reports (Guardia Civil) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Guardia Civil Access your reports section on the left side of the screen in your main menu. In the performance tab,Few readers

• Why My Emails Are Not Being Sent to Guests (Booking.com)

  Why My Emails Are Not Being Sent to Guests (Booking.com) Booking.com has changed the way that it sends emails to guests. Initially, Booking.com would use an alias email address that would send the mail to the guest's personal email address. Due to security concerns, Booking.com has stopped doing this to protect partners and travellers alike. The following are alternative methods that can be used to contact guests. Reach out to guests on the Booking.com extranet Log in to the extraFew readers

• Hotellab Connection

  Hotellab Connection Hotellab is an international revenue management system that integrates with RoomRaccoon offering a number of developments in revenue management, marketing and cost optimisation. How to connect to Hotellab RoomRaccoon will forward the hotel credentials to Hotellab. Hotellab will forward their hotel ID. RoomRaccoon will send a push request to send all the reservationsFew readers

• How to See Where My Clients Come From on Google Analytics

  How to See Where My Clients Come From on Google Analytics On Google Analytics you are able to see where your traffic is coming from. This will give you insights into where your new users are coming from. To access where your clients come from Access your Google analytics Home page Click on the Reports tab and navigate to users per country, here you’ll see an overview of where users are coming from as well as top-performing campaigns and regions. ![](https://storage.crisp.Few readers

• E-Visitor What you should know

  E-Visitor what you should know The eVisitor connection exists to send guest data to the Croatian government. So every time a guest checks in they have to fill in all the data that is required. Below are a few important things you should know about the e-visitor connection. When a reservation is moved to a different category. No changes will apply anymore to the reservation. Changes will need to be done manually in the reservation. If the reservation is on a different room type and theFew readers

• Why Booking Confirmations Are Not Sent to Expedia

  Why Booking Confirmations Are Not Sent to Expedia Expedia has two payment types, these are: Expedia Collect Hotel Collect Expedia Collect Expedia collect is the Virtual Credit Card where the guest pays Expedia and Expedia will pay the hotelier. Hotel Collect Hotel Collect is when the hotelier gets the payment directly from the guest by using the guest's credit card details. With Expedia collect, Expedia will take payment from the guest and generate a Virtual credit carFew readers

• How to Remove a Category in Booking.com

  How to Remove a Category in Booking.com On the RoomRaccoon connectivity centre, you can remove a room category when managing your listing. Deactivating the listing means that you do not want to sell this category any longer meaning that it is still on Booking.com however it’s not active. How to remove a category in Booking.com Access your account settings and navigate to the connectivity centre Click the edit button using the pencil icon on Booking.com ![](https://storage.crFew readers

• How Do I Activate Raccoonidentity

  How Do I Activate RaccoonIdentity? RaccoonID is a digital bar-code scanner that scans all identification documents by reading the barcode and auto-filling guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. Simply request the connection to have it implemented and RoomRaccoon will activate the connection for you. For more assistance on this, you may [open a new ticket](https://rms.roomraccoon.com/admin/help/ticket/?fUrlFew readers

• How to Set up a Google Analytics Account

  How to Set up a Google Analytics Account Google Analytics is a way for you to monitor and track the traffic coming onto your site this way you are given valuable insights that you are able to measure and grow. To make this happen, Google Analytics puts several lines of tracking code into the code of your website. The code records various activities of your users when they visit your website, such as where they were directed from and other attributes (such as age, gender, interests) of those uFew readers

• How to Upload Police Reports (Mossos D’Esquadra)

  How to upload police reports (Mossos d'Esquadra) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Mossos d'Esquadra Access your reports section on the left side of the screen in your main menu. In the performanFew readers

• How to Upload Police Reports (Policia Nacional)

  How to Upload Police Reports (Policia Nacional) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Policia Nacional Access your reports section on the left side of the screen in your main menu. In the performanceFew readers

• Happy Hotel Connection

  Happy Hotel Connection HappyHotel is a German-based revenue management system that integrates with RoomRaccoon offering a number of developments in revenue management, marketing and cost optimisation. How to connect to HappyHotel RoomRaccoon will forward the hotel credentials to HappyHotel. HappyHotel will forward their hotel ID. RoomRaccoon will send a push request to send all tFew readers

• Connecting RoomRaccoon to a Key System

  Connecting RoomRaccoon to a Key System Key connections are innovative and provide great value when connected with RoomRaccoon as this allows you to send guests a door key automatically. This automated way of key distribution creates a seamless admin process and works well, especially for accommodations without a reception. Keys can be automatically generated and sent in the online check-in. RoomRaccoon hasFew readers

• Feratel Meldewesen Connection

  Feratel Meldewesen Connection Feratel Meldewesen is a guest registration connectivity which allows seamless registration management by automating guest data management and reports. The connection between Feratel Meldewesen and RoomRaccoon allows for RoomRaccoon to push all guest data to Feratel as opposed to the guest and hotelier having to manage this manually. How to connect to Feratel Meldewesen Request Feratel to connect to Romraccoon for automatic forwarding of guest details aFew readers

• How to Handle Prepayments and Deposits When Connected to Xero

  How to Handle Prepayments and Deposits When Connected to Xero When you receive a prepayment or deposit for a reservation, you need to make a tax invoice for that reservation for the prepayment received. You might receive an error message saying that the payment date is before the reservation date. Although RoomRaccoon creates an automatic tax invoice this only happens when the reservation is checked-out, you will need to create an invoice for prepayments manually. How to manually createFew readers

• How Can I Export a List of All Registered Guests in a Certain Period

  #How to Upload Police Reports (Guardia Civil) To access a complete list of all the guests which have registered in a certain period in your property in RoomRaccoon, simply access your reports menu. Access your Reports Menu Select the period you want to check. In Reservations per country click on the blue aFew readers

• How to Do an Airbnb Mapping

  How to Do an Airbnb Mapping On Airbnb, you can only map one rate plan and Airbnb does not allow derived rates to be mapped. This means you can only add one rate plan then include how many occupancies are included in that rate plan. How to do an Airbnb mapping Access your account settings and navigate to the connectivity centre. On Airbnb click on the add button edit (+ icon). On “manage your listing” find your listing and click on the “map” button. Choose the rate planFew readers

• Connecting RoomRaccoon To My Accounting Software (ZA)

  Connecting RoomRaccoon To My Accounting Software (ZA) With RoomRaccoon you can link your accounting software to your PMS so that your accounting information is automatically reflected in your RoomRacoon system. Connecting your Accounting software minimises any chance for error, cuts unnecessary costs, and saves you and your accountant valuable time. RoomRaccoon connects with a few accounting partners in our ZA market. [QuickBooks ](https://help.roomraccoon.com/en/article/quickbooks-cFew readers

• All About iCal Connections

  All About iCal Connections An iCal (which is short for iCalendar) is a common file format used to share/connect room availability in your agenda or diary to external booking engines or OTA’s. iCals are however limited in that they only update room availability. Any other information including rates, content and policies are not synchronised and must be updated manually. How does the iCal work iCals use a simple URL for your calendar and any travel website connected via iCal will receiFew readers

• Why My Emails Are Not Being Sent to Guests (Airbnb)

  Why My Emails Are Not Being Sent to Guests (Airbnb) Airbnb has very strict security protocols, to ensure the privacy of the community it has never exchanged the guests and hosts email addresses. Previously hosts could contact guests through an email alias feature which created a unique alias email address for guests. Airbnb has since removed this feature and replaced it with Airbnb messaging. What you should know Airbnb is retiring its email alias feature, but you can still use AirbnbFew readers

• How to Set up Analytics for a Website

  How to Set up Analytics for a Website Your first step is to set up an Analytics account. If you don’t have one already click here for more on setting up a google analytics account. How to set up analytics for your website In Admin , in the Account column, click Create Account. Provide an account name. Configure the [data-sharing settiFew readers