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Connectivity
Payment providers | POS | Accounting | Key
Connecting My Accounting Software to RoomRaccoon
Connecting RoomRaccoon To My Accounting Software Accounting Connectivities With RoomRaccoon you can link your accounting software to your PMS so that your accounting information automatically reflects in your RoomRacoon system. By connecting your Accounting software you minimise any chance for error, cut unnecessary costs and save you and your accountant valuable time. Some of the benefits of linking your Accounting Software to RoomRaccoon: RoomRaccoon offers financial reports
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Integrated Payment Providers
Integrated Payment Service Providers RoomRaccoon offers a wide variety of online payment providers with which we connect. The PSP's (Payment Service Provider) we connect to right now are: Stripe Card Stream [Peach Payments](https://help.roomraccoon.com/en-za/article/speed-up-your-online-payments-with-peach-payments-4wa
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Connecting your PMS to your POS
Thanks to the link between a POS system and RoomRaccoon, keeping track of your Hotel and Restaurant has never been easier. Would your guest like to have the bill for the restaurant in their room? No problem, with a click of the mouse everything is booked in the right room. No mistakes and nothing can be forgotten! Interested? Ask us for the possibilities! Our current POS partners: Lightspeed [EposNow]
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Connect RoomRaccoon to Lightspeed!
With the link between Lightspeed and RoomRaccoon, keeping track of your Hotel and Restaurant has never been easier. Would people like to have the bill for the restaurant in their room? No problem, with a click of the mouse everything is booked in the right room. No mistakes and nothing can be forgotten! **Lightspeed is today a multinational SAAS company and an industry leader in
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Accounting Software: Connecting QuickBooks with RoomRaccoon
If you are using the accounting software QuickBooks, RoomRaccoon PMS can automatically export invoices into your QuickBooks account. For this, you or your accountant do not need to do anthing. Easy, right? Find out everything you need to know aout the connection between RoomRaccoon PMS & accounting software QuickBooks: Status Checked-Out RoomRaccoon PMS sends the invoices
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Portugal - SEF
** Through the RoomRaccon PMS, the communication of the police files to the SEF is done automatically, saving hours of work for your STAFF. ** But how does this tool work? In accordance with the legal requirements and guidelines imposed by SEF, RoomRaccoon sends the data of all foreign guests to the SIBA platform whenever they register for Check-ins and Check-outs. The communication is carried out once a day automatically and no action is required on your part. It is also important to
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Which channels do we connect with?
The online travel agent, the commission costs are no joke. But they make sure you receive reservations! Therefore they are unmissable in the hotel industry! Curious about which channels we can link with? Have a look at all our partners here! XML links With the channels below we have a complete 'two-way connection', also called XML. This means that we control full availability, rates and restrictions to these channels. In addition, we also comple
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Speed up your online payments with Peach Payments!
Speed up your online payments with Peach Payments! RoomRaccoon has various integrations with PSP (payment system providers). Our wide variety will definitely have a solution which fits your accommodation best. Advantages of Peach payments (South Africa only): Save money on annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights in these expenses, because they are written off in one monthly batch. With peach payments in RoomRa
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Connect RoomRaccoon with EposNow
_With the link between EposNow and RoomRaccoon, keeping track of your hotel and Restaurant has never been easier. With a single click everything is booked into the right room. No mistakes and nothing can be forgotten! This way, the guest will have an invoice with all the info on one. _ How can I get this connection? If you already have a package with EposNow and would like t
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Booking Channel Specifics
Booking Channel Specifics In this article you will find an overview of channels and any exceptions you need to pay attention to when connecting to them. Airbnb How to make sure the add-ons are properly communicated: The management fee and linen fee are so-called Airbnb standard fees. Airbnb standard fees are always included in the nightly rate, therefore, you need to make sure you create a [package rate](https://help.roomraccoon.com/en/article/how-to-create-a-package-deal-1emlpgn/
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How to deactivate child rates in Expedia
How to deactivate child rates in Expedia RoomRaccoon counts children as an extra guest which can lead to rates that are not connected in the mapping screen, which again leads to error messages. This is why child rates need to be deactivated in case you do not have a rate for that occupancy in RoomRaccoon. How to do it: Rooms and Rates Room types and rate plans 3. Cl
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What Are Google Hotel Ads?
What are Google Hotel Ads? Google Hotel Ads allows you to reach millions of travellers across the globe and direct them straight to your RoomRaccoon booking engine or website, cutting out the middleman so that you can advertise your rooms at your rates! Since 9 out of 10 people use Google as their accommodation search engine, opting in increases your hotel’s visibility on a global scale for the fraction of the cost that most OTAs charge. How Does Google Hotel Ads Work? By providing po
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How to make your RoomRaccoon website secure (SSL)
How to make your RoomRaccoon website secure (SSL) We advise you to make sure that your website safe and secure using SSL, it's free of charge! You can do so by following the steps below: Go to Settings Go to Pro settings Paste the code below Save Publish the website Wait 10 minutes and your website will be safe and secure!
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Google Hotel Ads Frequently Asked Questions
Google Hotel Ads Frequently Asked Questions **Do I pay a commission on Google Hotel Ads? ** The commission you pay is only for the reservations that are realised and paid for, meaning you only pay per stay. **Do I still pay commission if the guest cancels the reservation? ** You will not pay for any reservations that are cancelled. **How do I pay the commission on Google Hotel Ads? ** RoomRaccoon will send through a monthly invoice for the reservations booked through Google Ads and ensure t
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iVvy Event Management
iVvy Event Management Introducing the future of event management for venues of all shapes and sizes. iVvy is a cloud-based events management software ideal for the hospitality industry and is now proudly integrated with RoomRaccoon. How does it work? Our integration now allows you to book your accommodation in your RoomRaccoon agenda for events that run through iVvy. **How to get started? **
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How to Activate / Deactivate Google Hotel Ads
How to Activate / Deactivate Google Hotel Ads How to Activate Google Hotel Ads Click on the orange gear in the bottom left hand corner of your screen. Open the Connectivity tab at the top. Click on the Google Hotel Ads box. Read through the terms and click Enable Google Hotel Ads and you’re good to go! Want to see your hotel at the top of Google sear
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Reporting For Google Hotel Ads
Reporting for Google Hotel Ads The RoomRaccoon Booking Channel chart is an excellent tool for identifying how much revenue you have generated from Google Hotel Ads or any of your various booking channels. There are two reports you can generate: The Booking Channel Report: This shows your rate of revenue per booking channel according to the dates you enter (for internal use, eg: marketing strategies, stakeholder updates or presentations) List View Report: This shows the book
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Lightspeed K-Series
Lightspeed K-Series Meet Lightspeed Restaurant K-Series POS, expertly designed for The Hospitality Industry. The Lightspeed Restaurant K Series POS System isn’t just a tool, it’s an extension of your business in the hospitality industry. What makes it even better is that RoomRaccoon and Lightspeed K-Series have built a state of the art integration to allow for a two-way connection between your Restaurant and RoomRaccoon. What To Expect From The Integration? When you utilize the Ligh
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Accounting Dashboard
Accounting Dashboard With full connectivity between RoomRaccoon and your accounting software you can get an overview of your paid invoices within your accounting dashboard, as well as those still pending, needing to be linked or requiring attention. At the top of your dashboard you can easily view the amount of invoices that are: Queued: This is the number of invoices that will be presented the
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TabletPOS
TabletPOS Meet the largest mobile Cloud-Based Point of Sale systems, crafted specifically for the hospitality and retail industries. TabletPOS is the official reseller of iKentoo (Lightspeed K-series) and we are proud to have this integration available to all of our South African clients with an onsite restaurant. Experience the innovation from TabletPOS by visiting their website to book a de
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Holobit Accounting Software (Croatia)
Holobit Accounting Software Finally! An Accounting software for Croatian Hoteliers! RoomRaccoon is now fully integrated with Holobit Accounting. With our new Holobit integration, you can have all of your financial processes, revenue and payments communicated between your RoomRaccoon PMS and Holobit Accounting Software. We achieve this by sending your invoices to the accounting software daily, and the best part is that invoices get generated automatically upon check out and thereafter it g
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GuestRevu
GuestRevu is an awesome system that introduces an innovative approach to guest feedback and online reputation management. Gather data from your guests to boost your online presence, build your reputation and elevate your revenue based on reviews. GuestRevu is integrated with Google and Tripadvisor which allows you to build your online presence from the data you gather from your guest’s experience
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RoomPriceGenie Connection
RoomPriceGenie Connection RoomPriceGenie is the easiest way to make a lot more revenue for your property. RoomPriceGenie is an advanced price-recommendation engine that looks at the competitors around you, looks at how many rooms you have left to sell, and calculates the price you should charge for each room type for maximum revenues. RoomPriceGenie works for all different proper
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Unmapped listing on Airbnb
Unmapped Listing from Airbnb If you have listings from Airbnb that you do not want to be mapped to RoomRaccoon there is a way for you to do this with the “not to be mapped” button. This means that we will not map these listings to RoomRaccoon so that you can manage those listings with Airbnb directly. How to unmap listings from Airbnb Access the connectivity tab by clicking the orange cogwheel Click on connectivity centre Access the Airbnb connection and click on the pencil
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How to send data to ISTAT in the Liguria region
How to send data to ISTAT in the Liguria region One of the daily bureaucratic activities required is the communication to ISTAT of the data on presences arrivals departures. Each region has its own mode and here's how to use RoomRaccoon to communicate data in the Liguria region. Go to the statistics section and access the "ISTAT" tab Choose the period and the region system used Download ISTAT . This simply means that BeOnPrice manages rates so these rates that are set up on BeOnPrice need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to BeOnPrice who will update the dates should they need to be updated. It’s important that when there is an update on either on RoomRaccoon or BeOnPrice, it’s always in sync with the other. Good to know
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Mr and Mrs Smith Connection
Mr and Mrs Smith Connection Mr and Mrs Smith is a Booking Channel of exclusively curated hotel collections. Entry is strictly by invitation with their portfolio that has over 1 million members. RoomRaccoon offers a connection with Mr and Mrs Smith. All the Hotelier needs to do is request their Hotel ID from Mr and Mrs Smith and RoomRaccoon will handle all the mapping. Benefits of Mr and Mrs Smi
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How to send ISTAT data to Turismo5
How to send ISTAT data to Turismo5 Follow these simple steps to load ISTAT data in Turismo5 Turismo5 is used in the following regions Lombardy Region, The Piedmont Region, The Emilia-Romagna Region , the Marche Region , the Abruzzo Region , the Sardinia Region , the Calabria Region, the Municipality of Prato, the Municipality of Pistoia, the Metropolitan City of Florence. Veneto region In RoomRaccoon The file will be generated if it finds reservations with "check
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How to refund a payment with a Xero Accounting Connection?
How to process refunds with a Xero Accounting Connectivity Our Xero accounting API cannot handle negative payments (refunds) currently. So processing refunds on a tax invoice in RoomRaccoon will need to be done a little differently. Please see the steps below on how to process a refund with a Xero connection: Make sure the full payment is linked to the Tax Invoice Wait for the tax invoice to be pushed to Xero or manually push the invoice and payment to Xero via the Accounting Dashboa
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How to fill in guest data ISTAT
How to fill in guest data for ISTAT Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region. To fill in guest data for Istat simply do the following. Access the booking and open the guest section Fill in the "Country" field for each guest
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How to Connect to Safarinow
How to connect to SafariNow SafariNow is a South African based Booking Channel, the locally based channel has a portfolio of properties in South Africa, Kenya, Namibia, Tanzania, Mozambique and more. How to request a connection Start by mailing SafariNow at
[email protected]
Send us a SafariNow connection request via our [ticketing centre](https://rms.roomraccoon.com/admin/help/ti
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How to Activate ISTAT in RoomRaccoon
How to activate ISTAT in RoomRaccoon How to activate ISTAT in RoomRaccoon Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region in the following regions: Abruzzo Region ([Turismo5](https://help.roomraccoon.com/it/article/istat-turismo5-egwnuu
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How do I delete an iCal Connection
How to delete an iCal Connection You may delete an iCal connection for a specific channel by accessing the connectivity tab and disabling the connection. Follow the below steps to disconnect an iCal connection: Click on the gear icon on the bottom left of your screen Open the "Connectivity" tab and click on Connectivity Centre. Click on the green pencil for the iCal connection you want to delete. In this case it is VRBO. ![](https://storage.crisp.chat/users/helpdesk/website/615
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What to do if we don't provide ISTAT in your region
What should you do if we don’t provide ISTAT in your region? For now, we do not provide the file to download and upload to the portal of your region but we can provide you with a summary file in which you can see the numbers you need to report the data required by the region. Access the statistics section of RoomRaccoon Select the period Scroll down to "Performance Book Statistics" Download the file 
How to send data to ASTAT (IT) ASTAT / LTS is the name of the ISTAT in Trentino Alto Adige (an Italian region) and in order to send guest data, users must open a new ticket and provide us information for the connection to go live . The data is sent to Astat automatically by RoomRaccoon on the 5th day of the month in relation to the data of the previous month. In order to activate the automatic sending to ASTAT: Open a ticket in RoomRaccoon with the activation request; Inside the tic
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How to add more connections and booking channels
How to add more connections and booking channels RoomRaccoon integrates with a number of connections ranging from accounting, booking channels, events, payment, room keys and more. On the connectivity tab, you are given a number of available connections in your region. To add the connections Access the Connectivity tab by navigating the orange gear icon at the bottom left of the screen. Click on the Connectivity tab and a list of active and available connections will be show
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What is needed to activate an accounting connection (NL)
What is needed to activate an accounting connection (NL) Here are the steps required to set up the accounting link: First we need to make sure that RoomRaccoon is allowed to communicate with Exact. You can do this by clicking on the link below when you are logged into RoomRaccoon: https://rms.roomraccoon.com?action=exact&do=authenticateRequest Once step 1 is done we can set up the general ledger accounts for you, we need the following items: Administration code from Exact:
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How to Authorize your Accounting Connection
How to Authorise your Accounting Connection To authorize your accounting connection, you will need to login to RoomRaccoon as an administrator and login Login to Roomraccoon with an Admin account Navigate to the accounting dashboard Click on “Reconnect” and you will be redirected to the Exact Login page  connectivity. This simply means that RevControl manages rates so these rates that are set up on RevControl need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to RevControl who will update the dates should they need to be updated. It’s important that when there is an
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DPO Connections
DPO Connection DPO is a subsidiary of Paygate which manages payments in African countries outside of South Africa. To set up the connection The user must create an account with DPO via the website. DPO will provide you with a token. On payments in RoomRaccoon (card icon). Access the payment settings tab and click on “Online payments via DPO group and click Save. RoomRaccoon needs a
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GuestCompass by Hotek Connection
GuestCompass by Hotek Connection RoomRaccoon offers a connection with GuestCompass by Hotek. This innovative key solution allows users to access a digital key in a secure environment. The keyless entry relieves pressure from the reception and gives guests access to their room via their mobile phones. To execute the connection with RoomRaccoon we need the following: Provide us with a static IP
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How to Connect to Peach Payment
How to connect to Peach Payments To connect your RoomRaccoon account to Peach payments, see the steps below. Sign up with Peach Payments. Once you’ve successfully set up the account you will be given credentials. Log in to your RoomRaccoon Account. Click on the credit card icon on the left side of the screen. Click on Payment Settings, select ‘Online payments via Peach Payments’ and click
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RemoteLock Connection
RemoteLock Connection RemoteLock is a key connection that allows you to automate the key process through smart wifi solutions on a single, easy-to-use dashboard. With RemoteLock you are able to issue each guest with a unique, self-expiring pin code. RemoteLock has two connection types Single door code - This will mean that each door has a unique code so room 1 will have a unique code, room 2 will
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What Happens When I Disconnect my Booking Channels From RoomRaccoon?
What happens when I disconnect my booking channels from RoomRaccoon? When disconnecting a booking channel for a short-term e.g fixing listings on Airbnb or booking.com we do not advise for you to completely disconnect the channel. If a reservation comes in after the disconnection, RoomRaccoon will not receive it. You will also experience availability and rate discrepancies making you susceptible to overbookings and inaccurate rates. For short-term periods we recommend: Instead of discon
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How does RaccoonIdentity Work
How does RaccoonIdentity Work RaccoonID is a digital bar-code scanner that scans all identification documents by reading the bar codes and auto-fills guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. Reservation and Online Check-in You may click on the reservation and use the OCR Scanner from the reservation tab. All you have to do is navigate to the guest details and click on the drop-down. ![](https://stor
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