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Connectivity
Payment providers | POS | Accounting | Key
Connecting My Accounting Software to RoomRaccoon
Connecting RoomRaccoon To My Accounting Software Accounting Connectivities With RoomRaccoon you can link your accounting software to your PMS so that your accounting information automatically reflects in your RoomRacoon system. By connecting your Accounting software you minimise any chance for error, cut unnecessary costs and save you and your accountant valuable time. Some of the benefits of linking your Accounting Software to RoomRaccoon: RoomRaccoon offers financial reports
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Integrated Payment Providers
Integrated Payment Service Providers RoomRaccoon offers a wide variety of online payment providers with which we connect. The PSP's (Payment Service Provider) we connect to right now are: Stripe Card Stream [Peach Payments](https://help.roomraccoon.com/en-za/article/speed-up-your-online-payments-with-peach-payments-4wa
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Connecting your PMS to your POS
Thanks to the link between a POS system and RoomRaccoon, keeping track of your Hotel and Restaurant has never been easier. Would your guest like to have the bill for the restaurant in their room? No problem, with a click of the mouse everything is booked in the right room. No mistakes and nothing can be forgotten! Interested? Ask us for the possibilities! Our current POS partners: Lightspeed [EposNow]
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Accounting Software: Connecting QuickBooks with RoomRaccoon
If you are using the accounting software QuickBooks, RoomRaccoon PMS can automatically export invoices into your QuickBooks account. For this, you or your accountant do not need to do anthing. Easy, right? Find out everything you need to know aout the connection between RoomRaccoon PMS & accounting software QuickBooks: Status Checked-Out RoomRaccoon PMS sends the invoices
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Connect RoomRaccoon to Lightspeed!
With the link between Lightspeed and RoomRaccoon, keeping track of your Hotel and Restaurant has never been easier. Would people like to have the bill for the restaurant in their room? No problem, with a click of the mouse everything is booked in the right room. No mistakes and nothing can be forgotten! **Lightspeed is today a multinational SAAS company and an industry leader in
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Speed up your online payments with Peach Payments!
Speed up your online payments with Peach Payments! RoomRaccoon has various integrations with PSP (payment system providers). Our wide variety will definitely have a solution which fits your accommodation best. Advantages of Peach payments (South Africa only): Save money on annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights in these expenses, because they are written off in one monthly batch. With peach payments in RoomRa
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Portugal - SEF
** Through the RoomRaccon PMS, the communication of the police files to the SEF is done automatically, saving hours of work for your STAFF. ** But how does this tool work? In accordance with the legal requirements and guidelines imposed by SEF, RoomRaccoon sends the data of all foreign guests to the SIBA platform whenever they register for Check-ins and Check-outs. The communication is carried out once a day automatically and no action is required on your part. It is also important to
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Connect RoomRaccoon with EposNow
_With the link between EposNow and RoomRaccoon, keeping track of your hotel and Restaurant has never been easier. With a single click everything is booked into the right room. No mistakes and nothing can be forgotten! This way, the guest will have an invoice with all the info on one. _ How can I get this connection? If you already have a package with EposNow and would like t
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Booking Channel Specifics
Booking Channel Specifics In this article you will find an overview of channels and any exceptions you need to pay attention to when connecting to them. Airbnb How to make sure the add-ons are properly communicated: The management fee and linen fee are so-called Airbnb standard fees. Airbnb standard fees are always included in the nightly rate, therefore, you need to make sure you create a [package rate](https://help.roomraccoon.com/en/article/how-to-create-a-package-deal-1emlpgn/
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How to Activate Google Hotel Ads
How to Activate Google Hotel Ads Google Hotel Ads allows you to reach millions of travellers across the globe and direct them to your RoomRaccoon booking engine or website, this way you are able to cut out external online travel agents and promote direct bookings with your specified rates. How to Activate Google Hotel Ads Click on the orange gear in the bottom left hand corner of your screen. Open the Connectivity tab at the top. 
How to make your RoomRaccoon website secure (SSL) We advise you to make sure that your website safe and secure using SSL, it's free of charge! You can do so by following the steps below: Go to Settings Go to Pro settings Paste the code below Save Publish the website Wait 10 minutes and your website will be safe and secure!
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Reporting For Google Hotel Ads
Reporting for Google Hotel Ads The RoomRaccoon Booking Channel chart is an excellent tool for identifying how much revenue you have generated from Google Hotel Ads or any of your various booking channels. There are two reports you can generate: The Booking Channel Report: This shows your rate of revenue per booking channel according to the dates you enter (for internal use, eg: marketing strategies, stakeholder updates or presentations) List View Report: This shows the book
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Accounting Dashboard
Accounting Dashboard With full connectivity between RoomRaccoon and your accounting software you can get an overview of your paid invoices within your accounting dashboard, as well as those still pending, needing to be linked or requiring attention. At the top of your dashboard you can easily view the amount of invoices that are: Queued: This is the number of invoices that will be presented the
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TabletPOS
TabletPOS Meet the largest mobile Cloud-Based Point of Sale systems, crafted specifically for the hospitality and retail industries. TabletPOS is the official reseller of iKentoo (Lightspeed K-series) and we are proud to have this integration available to all of our South African clients with an onsite restaurant. Experience the innovation from TabletPOS by visiting their website to book a de
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Holobit Accounting Software (Croatia)
Holobit Accounting Software Finally! An Accounting software for Croatian Hoteliers! RoomRaccoon is now fully integrated with Holobit Accounting. With our new Holobit integration, you can have all of your financial processes, revenue and payments communicated between your RoomRaccoon PMS and Holobit Accounting Software. We achieve this by sending your invoices to the accounting software daily, and the best part is that invoices get generated automatically upon check out and thereafter it g
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GuestRevu
GuestRevu is an awesome system that introduces an innovative approach to guest feedback and online reputation management. Gather data from your guests to boost your online presence, build your reputation and elevate your revenue based on reviews. GuestRevu is integrated with Google and Tripadvisor which allows you to build your online presence from the data you gather from your guest’s experience
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How does RaccoonIdentity Work
How does RaccoonIdentity Work RaccoonID is a digital bar-code scanner that scans all identification documents by reading the bar codes and auto-fills guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. How does RaccoonIdentity work Click on a reservation in your agenda On the reservation scroll down to the guest details
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Why are some cancelled reservations from Booking.com not automatically removed from my RoomRaccoon calendar?
Why are some cancelled reservations from Booking.com not automatically removed from my RoomRaccoon calendar There are two Booking.com policies that prevent cancellations for Booking.com reservations to be automatically removed from the RoomRaccoon calendar. Before contacting Roomraccoon be sure that none of these policies are active. Smart Flex Reservations: The Smart Flex Reservations programme is designed to help attract more guests who prefer the flexibility option on your property w
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RoomPriceGenie Connection
RoomPriceGenie Connection RoomPriceGenie is the easiest way to make a lot more revenue for your property. RoomPriceGenie is an advanced price-recommendation engine that looks at the competitors around you, looks at how many rooms you have left to sell, and calculates the price you should charge for each room type for maximum revenues. RoomPriceGenie works for all different proper
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Unmapped listing on Airbnb
Unmapped Listing from Airbnb If you have listings from Airbnb that you do not want to be mapped to RoomRaccoon there is a way for you to do this with the “not to be mapped” button. This means that we will not map these listings to RoomRaccoon so that you can manage those listings with Airbnb directly. How to unmap listings from Airbnb Access the connectivity tab by clicking the orange cogwheel Click on connectivity centre Access the Airbnb connection and click on the pencil
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How to Connect to Safarinow
How to connect to SafariNow SafariNow is a South African based Booking Channel, the locally based channel has a portfolio of properties in South Africa, Kenya, Namibia, Tanzania, Mozambique and more. How to request a connection Start by mailing SafariNow at
[email protected]
Send us a SafariNow connection request via our [ticketing centre](https://rms.roomraccoon.com/admin/help/ti
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Mr and Mrs Smith Connection
Mr and Mrs Smith Connection Mr and Mrs Smith is a Booking Channel of exclusively curated hotel collections. Entry is strictly by invitation with their portfolio that has over 1 million members. RoomRaccoon offers a connection with Mr and Mrs Smith. All the Hotelier needs to do is request their Hotel ID from Mr and Mrs Smith and RoomRaccoon will handle all the mapping. Benefits of Mr and Mrs Smi
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Quickbooks Connection
Quickbooks Connection Quickbooks is a smart and simple cloud-based accounting software that allows users to send journals for each invoice created on RoomRaccoon. If you are using the QuickBooks accounting software, RoomRaccoon PMS can automatically export invoices into your QuickBooks account. How to connect to Quickbooks You will be sent an authorisation link or you c
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Stripe Connection
Stripe Connection Stripe is an online payment service provider Stripe that allows you to use number of payment methods including credit cards. On Stripe you can accept online payments and with added systems, you can accept payments on-site. Benefits of Stripe Enables user to stay on your site when making a payment, instead of being redirected to another site. There is no set up cost or monthl
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RemoteLock Connection
RemoteLock Connection RemoteLock is a key connection that allows you to automate the key process through smart wifi solutions on a single, easy-to-use dashboard. With RemoteLock you are able to issue each guest with a unique, self-expiring pin code. RemoteLock has two connection types Single door code - This will mean that each door has a unique code so room 1 will have a unique code, room 2 will
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How to refund a payment with a Xero Accounting Connection?
How to process refunds with a Xero Accounting Connectivity Our Xero accounting API cannot handle negative payments (refunds) currently. So processing refunds on a tax invoice in RoomRaccoon will need to be done a little differently. Please see the steps below on how to process a refund with a Xero connection: Make sure the full payment is linked to the Tax Invoice Wait for the tax invoice to be pushed to Xero or manually push the invoice and payment to Xero via the Accounting Dashboa
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SALTO Connection
SALTO Connection RoomRaccoon offers a connection with SALTO Systems which has become a global leader in delivering access control for hospitality. By developing and delivering the most advanced technology the industry has ever known, SALTO is empowering hoteliers and property managers with new ways to secure guests and manage staff. To execute the connection with RoomRaccoon we need the following:
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How do I delete an iCal Connection
How to delete an iCal Connection You may delete an iCal connection for a specific channel by accessing the connectivity tab and disabling the connection. Follow the below steps to disconnect an iCal connection: Click on the gear icon on the bottom left of your screen Open the "Connectivity" tab and click on Connectivity Centre. Click on the green pencil for the iCal connection you want to delete. In this case it is VRBO. ![](https://storage.crisp.chat/users/helpdesk/website/615
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Lodgea Connection
Lodgea Connection Lodgea is a booking channel and marketing platform with the purpose of improving digital marketing efforts on bookings. Lodgea sends RoomRaccoon credentials and we map it so that rates and availability is communicated. Any bookings that come from Lodgea will show in your RoomRaccoon agenda automatically. How to request the connection? Send us a connection request via our ticketing centre. Send us your hotel code which can be accessed on your Lodgea login info page
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How to fill in guest data ISTAT
How to fill in guest data for ISTAT Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region. To fill in guest data for Istat simply do the following. Access the booking and open the guest section Fill in the "Country" field for each guest
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How to map rate plans to channels
How to map rate plans to channels RoomRaccoon is committed to ensuring that you connect easily with external channels, in order to streamline this process we would like to know all the information for us to be able to map the correct rates and categories RoomRaccoon requires that you confirm which category in RoomRaccoon you want to map in your OTA and to also confirm the rate plans you want to be mapped to that category. Further, please provide us with the following details. Category
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How to send ISTAT data to Turismo5
How to send ISTAT data to Turismo5 Follow these simple steps to load ISTAT data in Turismo5 Turismo5 is used in the following regions Lombardy Region, The Piedmont Region, The Emilia-Romagna Region , the Marche Region , the Abruzzo Region , the Sardinia Region , the Calabria Region, the Municipality of Prato, the Municipality of Pistoia, the Metropolitan City of Florence. Veneto region In RoomRaccoon The file will be generated if it finds reservations with "check
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How to send data to ISTAT in the Liguria region
How to send data to ISTAT in the Liguria region One of the daily bureaucratic activities required is the communication to ISTAT of the data on presences arrivals departures. Each region has its own mode and here's how to use RoomRaccoon to communicate data in the Liguria region. Go to the statistics section and access the "ISTAT" tab Choose the period and the region system used Download ISTAT . Access the payment settings tab and click on “Online payments via DPO group and click Save. RoomRaccoon needs a
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BeOnPrice Connection
BeOnPrice Connection BeOnPrice is a Revenue Management System (RMS). This simply means that BeOnPrice manages rates so these rates that are set up on BeOnPrice need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to BeOnPrice who will update the dates should they need to be updated. It’s important that when there is an update on either on RoomRaccoon or BeOnPrice, it’s always in sync with the other. Good to know
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How to Connect to Peach Payment
How to connect to Peach Payments To connect your RoomRaccoon account to Peach payments, see the steps below. Sign up with Peach Payments. Once you’ve successfully set up the account you will be given credentials. Log in to your RoomRaccoon Account. Click on the credit card icon on the left side of the screen. Click on Payment Settings, select ‘Online payments via Peach Payments’ and click
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How to Activate ISTAT in RoomRaccoon
How to activate ISTAT in RoomRaccoon How to activate ISTAT in RoomRaccoon Italian accommodation facilities are required to communicate ISTAT data to the Region to which they belong on a monthly basis. Thanks to RoomRaccoon you can download the file to upload to the portal of your region in the following regions: Abruzzo Region ([Turismo5](https://help.roomraccoon.com/it/article/istat-turismo5-egwnuu
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How to Deactivate Google Hotel Ads
How to Deactivate Google Hotel Ads Once you’ve activated your Google Hotel Ads account and would like to unsubscribe from the service you will need to reach RoomRaccoon support and request deactivation from Google Hotel Ads. To deactivate Google Hotel Ads Simply notify us that you want to opt-out by opening a new ticket requesting a deactivation. Once we’ve received your request RoomRaccoon
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How to send Guest Data to ASTAT (IT)
How to send data to ASTAT (IT) ASTAT / LTS is the name of the ISTAT in Trentino Alto Adige (an Italian region) and in order to send guest data, users must open a new ticket and provide us information for the connection to go live . The data is sent to Astat automatically by RoomRaccoon on the 5th day of the month in relation to the data of the previous month. In order to activate the automatic sending to ASTAT: Open a ticket in RoomRaccoon with the activation request; Inside the tic
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What to do if we don't provide ISTAT in your region
What should you do if we don’t provide ISTAT in your region? For now, we do not provide the file to download and upload to the portal of your region but we can provide you with a summary file in which you can see the numbers you need to report the data required by the region. Access the statistics section of RoomRaccoon Select the period Scroll down to "Performance Book Statistics" Download the file  connectivity. This simply means that RevControl manages rates so these rates that are set up on RevControl need to match with the rates on RoomRaccoon and vice-versa. RoomRaccoon maps the rates and sends the reservations through to RevControl who will update the dates should they need to be updated. It’s important that when there is an
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GuestCompass by Hotek Connection
GuestCompass by Hotek Connection RoomRaccoon offers a connection with GuestCompass by Hotek. This innovative key solution allows users to access a digital key in a secure environment. The keyless entry relieves pressure from the reception and gives guests access to their room via their mobile phones. To execute the connection with RoomRaccoon we need the following: Provide us with a static IP
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What is needed to activate an accounting connection (NL)
What is needed to activate an accounting connection (NL) Here are the steps required to set up the accounting link: First we need to make sure that RoomRaccoon is allowed to communicate with Exact. You can do this by clicking on the link below when you are logged into RoomRaccoon: https://rms.roomraccoon.com?action=exact&do=authenticateRequest Once step 1 is done we can set up the general ledger accounts for you, we need the following items: Administration code from Exact:
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CTRIP Connection
CTrip Connection Ctrip is an online travel agency for holidays, business trips and corporate travel. This OTA offers acces to cheap flights, discounted hotel rates and train tickets. CTrip offers and easy-to-use website and app as well as 24 hour customer support to ensure you a hassle-free booking experience. How to connect to CTrip Inform Ctrip that RoomRaccoon is yo
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Two ways to connect RoomRaccoon to Airbnb
Two ways to connect RoomRaccoon to Airbnb When connecting RoomRaccoon to Airbnb there are two ways in which this can be done: R+A Only - which is rates and availability only. This means that RoomRaccoon will only update rates and availability, any other changes you would like to make will need to be made on Airbnb and not on RoomRaccoon. Listing and R+A - This is all-inclusive as your rates and availability are updated in RoomRaccoon, photos, descriptions etc. This is a valuable featur
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How to Authorize your Accounting Connection
How to Authorise your Accounting Connection To authorize your accounting connection, you will need to login to RoomRaccoon as an administrator and login Login to Roomraccoon with an Admin account Navigate to the accounting dashboard Click on “Reconnect” and you will be redirected to the Exact Login page  form Set the property live on Booking.com If you haven’t been able to verify your address your property may remain closed. If your property is closed you will
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Xero Connection
Xero Connection Xero is a online accounting software that gives you the option to push invoices and payments from RoomRaccoon. With the Xero connection to RoomRaccoon, you can choose if you want only the invoices sent should you want to add the payments manually. When RoomRaccoon pushes payments to Xero this minimizes the manual labour of allocating payments and reduces the risk of human error throug
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What is an OTA and GDS?
What is an OTA and GDS? An OTA stands for Online Travel Agency. Usually, any booking channel is referred to as an OTA. Common examples of OTA’s are Airbnb, Expedia and Booking.com. You might also have heard about the term GDS (Global Distribution System). A GDS is a travel agency that operates on behalf of large companies and corporations. These services are sourced to book trips for their clients which includes accommodation, flights, car rental and other services. Essentially the differ
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Guest Talk Connection
Guest Talk Connection Guest talk is a software that allows you to communicate with your guests and staff in order to improve the guest experience. You can’t be everywhere at once but with GuestTalk you can view and respond to guests and staff messages from anywhere with your laptop, PC or mobile. Guests can make requests via SMS, email and social media and you can track, reply and forward requests in o
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Qtill Connection
QTill Connection Qtill is a comprehensive and versatile POS (Point of Sale) system that has sales, stock control and a management module. Qtill can be controlled via a regular windows keyboard or a touch screen monitor. Qtill includes Comprehensive financial reports as well as full integration with RoomRaccoon as a property management system. How to connect to Qtill Request to connect to RoomRaccoon via Qtill. Qtill will ask for the API key and Hotel ID. Send us the product
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How to improve search ranking on Airbnb
How to improve search ranking on Airbnb Airbnb’s search algorithm uses many factors to determine the order of listings in search results. It’s designed to help guests quickly find places that meet their needs. The algorithm reflects what it has learned from the millions of searches that have led to bookings in the past. This includes details provided by the guest such as destination, previous trips and saved listings. Rankings are not about luxury or prime location however they are more abou
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How do rates from OTA enter RoomRaccoon
How do rates from booking channels enter RoomRaccoon When a reservation comes into RoomRaccoon from an OTA, such as Booking.com or Expedia they might have booked with various promotions from these OTA’s. These discounts or promotions are shown in the reservation as a promotion or discount. The price at the top (in this case R9 200.00) in the reservation is always the price that is on the RoomRaccoon rates and availability for the OTA. If the guest has booked via the OTA and there are promot
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Assa Abloy Connection
Assa Abloy Connection ASSA ABLOY is the world's leading supplier of hotel locking systems and room safes, as well as energy-saving management systems. The top priority for a hotel is the safety of its customers. By introducing efficient and reliable locking systems, hotels can ensure a sense of comfort and security for their customers using Assa Abloy solutions. Next-generation smart card solutions
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Chi Desk Connection
Chi Desk Connection Chi Desk is an online software for spas and salons where you can manage and track appointments, assign employees and resources to easily see the status of every appointment. Manage your appointments Track individual and group appointments, assign multiple employees and resources and easily see the state of every appointment. You'll never waste time struggling to keep track of your schedule. How to connect to Chi Desk Request to connect to RoomRaccoon via
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Dormakaba Connection
Dormakaba Connection Dormakaba is a flexible and integrated key system that can be explicitly adapted to your needs. Dormakaba offers comprehensive consultancy towards operating processes and enhance security. Dormakaba solutions include the following Access management and administration - An overview of all access rights for guests and staff Mobile access solutions - Convenient, reliab
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What affects my ranking in Booking
What affects my Ranking in Booking.com The ranking is how your property is displayed in available accommodation within the search results. Booking.com sorts this out by relevance to the guests’ particular preferences which include past search behaviour, specific market dynamics and a property’s overall performance. Understanding your ranking Found in the extranet, the Ranking dashboard tracks your property’s performance at each stage of the guest search journey. This tool updates regul
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How to add team members to the housekeeping list
How to add team members to the housekeeping list It’s important to add team members in your housekeeping so that you can assign them to different rooms and ensure that communication of duties is done clearly within the team. To add a team member Click on settings from your housekeeping overview. Navigate to the team members section. Click “Add team member”. Add new team member deta
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How to Connect to Tomas
How to connect to TOMAS TOMAS® is the leading cloud-based booking and sales system in Switzerland and Germany for accommodation, city tours, experiences, packages, vouchers and congresses. How to connect to Tomas Request the connection at the tourist office. If you are already registered, you will be sent a configuration overview. If you haven’t registered yet, fill in the form first. Using the connectivity overview, RoomRaccoon can then implement the connection. Good
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Smart Schedule on RaccoonHousekeeping
Smart Schedule on RaccoonHousekeeping With the smart schedule feature on RaccoonHousekeeping, you can add and maintain smart rules and tasks. Smart Rules You can adjust your smart rules with cleaning schedules or building maintenance rules on legionella for example and have preventative rules to minimize the risk of a bacterial outbreak. This way your team is aware of all the rules you set in an effort to ensure absolute cleanliness and prevention of bacteria outbreaks such as legionell
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What happens when I mark a card as invalid to Booking.com
What happens when I mark a card as invalid to Booking.com Booking.com gives you the option to mark a card as invalid and what this means is that the card is not able to make payments into the system. When you try to charge a card and it fails, you can mark the credit card as invalid in Booking.com. The 'mark credit card as invalid’ button will be removed and will only appear again once the guest has updated the Credit Card details.  Access the connectivity centre On the Booking.com tile, click on edit (pencil icon in green) ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e
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How to setup children age for city tax
How to setup children age for city tax? On RoomRaccoon you can set up a max age for children for the purposes of city tax. You will need to add the age that a guest should be considered an adult on your system and when you change the age of a guest to be that of a child, the city tax will be calculated automatically. How can I set a maximum age of children Access the Account settings by clicking the gear icon on the bottom left of your screen. On Account Settings (top right of
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PowerPos Connection
PowerPos Connection Power POS Systems is a major supplier of point-of-sale systems to the general retail and hospitality market in South Africa, Australia and the United Kingdom. PowerPos is a developer of POS software and imports high-quality POS hardware. How to connect to PowerPos Request to connect to RoomRaccoon via PowerPos. PowerPos will ask RoomRaccoon for the API key and Hotel ID.
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How to use the maintenance in the Housekeeping list
How to use the maintenance in the Housekeeping list RoomRaccoon’s housekeeping list has a maintenance tool to keep you abreast of any maintenance issues. This allows you to add maintenance issues and track how far they are from being resolved. Access the maintenance overview by clicking on the maintenance tab. To add an issue Click on “Add new”. Give the issue a name and you can also add p
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How does Google Hotel Ads commission work?
How does the Google Hotel Ads commission work? Google Hotel Ads is a great way to boost hotel visibility by leveraging Google’s search engine, Google maps and other products to promote ads on accommodations within relevant search results. Although this is not an upgrade slot on RoomRaccoon, the service attracts a commission of 12%. If a reservation is cancelled or the guest doesn’t show up, Google will be made aware of this and commission will not be charged for reservations. Commission will
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Room Categories in RaccoonHousekeeping List
Room Categories in RaccoonHousekeeping List The room categories in the housekeeping list give you an overview of all the rooms and the time it takes to serve in different statuses. This is because it will take different times to service a room that is dirty than a room that needs a freshen up or turn down. To access Room categories cleaning time Click on settings from your housekeeping overview. Navigate to the Room categories section. View your room categories cleaning times. !
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How to use Forecast on Housekeeping
How to use Forecast on Housekeeping The forecast is an overview that has been integrated into the system for peak organization, high functionality and enhancement of the housekeeping feature in RoomRaccoon. This allows you to see how many guests will be checking into your property on a selected day. To access the forecast, click on the housekeeping list tab on your reservations. The forecast will be displayed in your overview on the right end of the screen. ![](https://storage.crisp.chat/u
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How to manage listings on Airbnb
How to manage listings on Airbnb You can choose to manage your listing in two different ways which is the "R&A only" and "Listing and R&A" R&A only: Your prices, restrictions and availability will be communicated. RoomRaccoon recommends using this option when you already have existing Airbnb listings. Listing and R&A: Prices, restrictions and availability will also be communicated. However, also cont
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How to track conversions on Google Analytics
How to track conversions on Google Analytics Google Analytics helps you to track your conversions which are certain actionables you want your website users to do. This could be watching a video, clicking a promotion/campaign link, receiving an email inquiry etc. How to track conversions with Google Analytics 4 First, click “configure’ and select ‘events’. You’ll see different events. All of these are options predefined by Google Analytics. click first_visit page_view scroll
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Hotusa Connection
Hotusa Connection Hotusa is a global booking channel with a portfolio of over 160 hotels and 40 years of experience. Hotusa has a specific booking portal just for groups, with a proven 30-year track record. Hotusa is committed to securing the best suppliers and best prices to supply hotel services and has further acquired great expertise in hotel websites, revenue management and new technology and
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RaccoonHousekeeping Mobile View
Raccoon housekeeping Mobile View RaccoonHouskeeping is available in mobile view where you are able to view and manage your housekeeping from the touch of a button on your smartphone device. Room List In the room list you can see each of your rooms and their status Report an issue for maintenance You can also report an issue for maintenance via the mobile view. Give the issue a name, add phot
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Why are my emails not being sent (Airbnb)
Why are my emails not being sent (Airbnb) Airbnb has very strict security protocols and to ensure the privacy of the community it has never exchanged the guest and host email addresses. Previously hosts could contact guests through email alias feature which created unique alias email address for guests. Airbnb has since removed this feature and replaced it with Airbnb messaging. What you should know Airbnb is retiring its email alias feature, but you can still use Airbnb messaging and
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How to add RaccoonHousekeeping notes from the reservation
How to add Housekeeping notes from the reservation You can add remarks for your housekeeping team in the reservation. This is done so that you can communicate beforehand to the housekeeping team should the guest require extra products or services for example extra glasses, linen, specific clothing hangers etc. How to add a housekeeping note in the reservation Click on the reservation from your agenda Scroll down until Housekeeping remarks In the “Note” section, add your rem
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How to Sort the RaccoonHousekeeping overview
How to sort the RaccoonHousekeeping overview You can sort the housekeeping overview to your preference depending on what you want to prioritise. You can sort the view by the following Category Section Room Status Cleaning Time Room Number To sort your overview in different ways Access the RaccoonHousekeeping list via your reservations. On the dashboard, click on Sort and a dropdown
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What is the mandatory data needed for the Alloggiati portal?
What is the mandatory data needed for the Alloggiati portal? The police station requires the following data: Surname Name Sex Citizenship Date and Place of Birth Document type and document number. All details are easily accessible from the identity document. Then enter other important elements such as Date of Arrival, Stay, Type of Accommodation (head of the family, group leader, etc., followed by the data of any other members of the group). Regarding the stay, we spec
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Why my emails are not being sent to guests (Booking.com)
Why my emails are not being sent to guests (Booking.com) Booking.com has changed the way that it sends emails to guests. Initially, Booking.com would use an alias email address that would send the mail to the guest's personal email address. Due to security concerns, Booking.com has stopped doing this to protect partners and travellers alike. The following are alternative methods that can be used to contact guests. Reach out to guests on the Booking.com extranet Log in to the extran
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E-Visitor What you should know
E-Visitor what you should know The eVisitor connection exists to send guest data to the Croatian government. So every time a guest checks in they have to fill in all the data that is required. Below are a few important things you should know about the e-visitor connection. When a reservation is moved to a different category. No changes will apply anymore to the reservation. Changes will need to be done manually in the reservation. If the reservation is on a different room type and the
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What is Google Tag Manager
What is Google Tag Manager? Google Tag Manager (GTM) is Google’s free tag management system which allows you to manage and deploy marketing tags (snippets of code or tracking pixels) on your website (or mobile app) without having to modify the code. There are three main parts to Google Tag Manager: Tags: Snippets of Javascript or tracking pixels Triggers: This tells Google Tag Manager when, where or how to fire a tag Variables: Additional information GTM may need for the tag and tr
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How to see where my clients come from on Google Analytics
How to see where my clients come from on Google Analytics On Google Analytics you are able to see where your traffic is coming from. This will give you insights into where your new users are coming from. To access where your clients come from Access your Google analytics Home page Click on the Reports tab and navigate to users per country, here you’ll see an overview of where users are coming from as well as top-performing campaigns and regions.  of those u
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Why Booking Confirmations are not sent to Expedia
Why Booking Confirmations are not sent to Expedia Expedia has two payment types, these are: Expedia Collect Hotel Collect Expedia Collect Expedia collect is the Virtual Credit Card where the guest pays Expedia and Expedia will pay the hotelier. Hotel Collect Hotel Collect is when the hotelier gets the payment directly from the guest by using the guest's credit card details. With Expedia collect, Expedia will take payment from the guest and generate a Virtual credit car
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All About Raccoonidentity
All About RaccoonIdentity RaccoonID is a digital barcode scanner that scans identification documents by reading the barcodes and auto-filling guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. Reservation and Online Check-in You may click on the reservation and use the OCR Scanner from the reservation tab. All you have to do is navigate to the guest details and click on the drop-down. 
How to upload police reports (Guardia Civil) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Guardia Civil Access your reports section on the left side of the screen in your main menu. In the performance tab,
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How Do I Activate Raccoonidentity
How Do I Activate RaccoonIdentity? RaccoonID is a digital bar-code scanner that scans all identification documents by reading the barcode and auto-filling guest information in the correct fields. Scanning allows for fast, contactless processing during manual and online check-in. Simply request the connection to have it implemented and RoomRaccoon will activate the connection for you. For more assistance on this, you may [open a new ticket](https://rms.roomraccoon.com/admin/help/ticket/?fUrl
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How to Upload Police Reports (Mossos D’Esquadra)
How to upload police reports (Mossos d'Esquadra) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Mossos d'Esquadra Access your reports section on the left side of the screen in your main menu. In the performan
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How to Delete a Listing in Booking.com
How to Delete a Listing in Booking.com On the RoomRaccoon connectivity centre, you can completely delete a Booking.com listing by clicking on the edit button on the connectivity centre. How to remove a category in Booking.com Access your account settings and navigate to the connectivity centre Click the edit button using the pencil icon on Booking.com Choose the category you want to de
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How to Upload Police Reports (Policia Nacional)
How to Upload Police Reports (Policia Nacional) In Spain, depending on the location of the property, the hotel needs to send the police reports of the guests. The hotel needs to send guest data to its corresponding police enforcement authority. How to upload police report to Policia Nacional Access your reports section on the left side of the screen in your main menu. In the performance
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How to Remove a Category in Booking.com
How to Remove a Category in Booking.com On the RoomRaccoon connectivity centre, you can remove a room category when managing your listing. Deactivating the listing means that you do not want to sell this category any longer meaning that it is still on Booking.com however it’s not active. How to remove a category in Booking.com Access your account settings and navigate to the connectivity centre Click the edit button using the pencil icon on Booking.com ![](https://storage.cris
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Happy Hotel Connection
Happy Hotel Connection HappyHotel is a German-based revenue management system that integrates with RoomRaccoon offering a number of developments in revenue management, marketing and cost optimization. How to connect to HappyHotel RoomRaccoon will forward the hotel credentials to HappyHotel. HappyHotel will forward their hotel ID. RoomRaccoon will send a push request to send all t
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Hotellab Connection
Hotellab Connection Hotellab is an international revenue management system that integrates with RoomRaccoon offering a number of developments in revenue management, marketing and cost optimization. How to connect to Hotellab RoomRaccoon will forward the hotel credentials to Hotellab. Hotellab will forward their hotel ID. RoomRaccoon will send a push request to send all the reservations
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