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Booking Engine | Languages | Pictures | Discount codes
All about the Booking Engine
The appearance of your booking engine plays a role in whether guests will continue to book via the booking engine. Therefore, it is important that your booking engine has a good appearance! To adjust your booking engine settings, click on the gear at the bottom left of your screen and then open the 'Booking Engine' tab at the top. Once the booking engine tab has loaded, you will be able to make various changes: Branding: The branding can be set
How do I use a discount code wisely?
How do I use a discount code wisely? Everyone loves an offer. A smart booker will go through all the channels to scout for the best offer. Reward guests who book directly through your booking engine. Our tips on how to handle discount codes smartly: Tip: Implement a pop-up on your website where the code is shown directly with a link to the booking engine. Add the discount to your booking engine link and let people book on this link to directly get the discount. Tip:
Discount Campaigns If you notice that a lot of people are booking via other channels more then on your website, you can think about triggering people to book directly when they get onto your website. How to activate these codes will be explained in this article: ** Using Discount Campaigns **The most important part of a discount campaign is to create always thinking strategically. You can think about using the coupon as a loyalty tool, when sending guests after leaving so that if the
How to use Google Analytics & tracking codes
How to use Google Analytics & tracking codes In the screenshot below you will see the three different codes to track the behaviour of your guests. If you are not comfortable using this, please consult a marketing agency. They are used to using these codes and can help you set it up to your wishes. How to use the tracking code & the e-commerce code If you want to follow w
Link date picker to the booking engine
The majority of our customers use the booking button to the hotel reservation system. When someone presses this button, the complete reservation system will be opened in a new window. In this new window he or she can enter the desired dates and then view the offer with hotel rooms that are available during this period. We would like to inform you that this is not the only possible option. !(https://storage.crisp.chat/users/helpdesk/website/834cc8cc0802c800/ba4c9b99-7342-425d-8ce1-28d464_12r0c
In need of a website? Check out our RoomRaccoon website builder!
In need of a professional looking website but not wanting to pay too much for a basic website? Stop looking! RoomRaccoon offers you a website you can build based on a template. Don't worry, the templates are so easy everybody will think you are a pro! RoomRaccoon offers a cost-effective solution for anyone looking for a (new) website: For 25€/month (including hosting) you can create your dream website here. You can create a free account and build it until you are satisfied. The website wi
How do I increase direct bookings?
Working together with booking channels can be a love / hate relationship. Yes they provide you with bookings, but that commission is no joke! As a hotelier, you want the guest to book directly with you. RoomRaccoon offers a booking engine where guests can book directly with you without commission costs. The layout can be adapted to the design of your website. Provide a complete booking engine to make it as attractive as possible for the guest to book directly. Find our tips here: **Tip:
How to add or delete add-ons in the Booking Engine
What is an add-on? When your guests are staying with you, they are often looking for little extras which can make their stay in your hotel, apartment or B&B a little bit more special than just a place to sleep. For example the possibility to rent bikes, take their pets with them or book a nice 4 course dinner. All these add-ons as they are called, can be made bookable in your PMS (Property Management System). You can find the option ‘add-ons’ under ‘Room types’. How do you use the ad
Booking Conditions: One of the most important things for a reservation, is the cancellation conditions. At RoomRaccoon you can adjust your conditions freely. To do this, press the gear on the left to access the settings and go to Booking Engine On your right hand side under the branding you will find the area you can add your booking conditions. You can add stuff like your c
How can I change the language of my Booking Engine?
Is your Booking Engine only available in English? You can address more people when your Booking Engine is available in other languages as well. How to change the language of my Booking Engine? Go to account settings and click on Booking Engine. Here, you're able to set the language you want. The URL of your Booking Engine will state the language (e.g. /fr for the French version or /nl for the Dutch version). !(https://storage.crisp.chat/users/helpdesk/website/b6fb72182115600/2a4ca71
How to link the booking engine to your website
How to link the booking engine to your website How to open the booking engine in RoomRaccoon Click on the gear Open the Booking Engine Tab Scroll down and click on the "Book" Button The booking engine will then be opened You can use the URL for your website !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2021-0
Specific roomtype shown first in Booking Engine
RoomRaccoon normally generates one standard URL that redirects from the hotelier's website to the Booking Engine. You can put the ID of the room type behind the URL with a # to ensure that the Booking Engine immediately opens with the correct room type. It then automatically scrolls to the correct type. Where do you find these IDs? In RoomRaccoon, go to the Key icon and then to Room types, click on a Room type and read from the URL the ID that comes with it. Example: [https://booking.
Translating your content
To encourage direct bookings through your RoomRaccoon Booking Engine, you can add good/nice descriptions. This will help guests to book directly. Good to know! Your booking module is linked to the website of your accommodation. We advise you to use your own website for a detailed description of your different room types. In your RoomRaccoon Booking Engine you only give a short summary of the specialties of each room type, instead of repeating a whole list of facilities. Keep the descri
How can I get direct bookings using Facebook?
Company page To add the button “Book now” to your page you should have a professional company page on Facebook first. For this, you always have to have a personal Facebook page. When you are on your personal page, please go to the setting and click on “Create a page”. Choose the option that suits your hotel, apartment or B&B best which will most probably be: “Company, organization or institution”. When you do have the professional company page in place it’s important to add all essential
How can I change the style of my Booking Engine?
It is of course desirable for everyone to have the colours of your Booking Engine, the font and of course the logo also reflect on your booking engine. You can easily change this by clicking on the wheel in your system, navigate here to the tab Booking Engine and on the right will see 'Branding'. Upload your logo here. Please note that the logo also appears on your invoices, so be careful with all white logos. We recommend that you always put an outline around it. The colours. You c
Returning bookers via the Booking Engine
Convincing guests to book directly at your hotel or B&B is one thing. RoomRaccoon PMS understands the importance of a Booking Engine to be easy to use. After all, a Booking Engine is merely a tool facilitating your guests to make that direct booking easily and effortless. Returning bookers Whenever a returning booker books via your Booking Engine, RoomRaccoon checks if the e-mail address is already known. The e-mail address is the most unique information that can be collected from a g
Payments via the online check-in
Payments via online check-in Do you have an accommodation without a reception or do you want your guests to pay the outstanding amount an X number of days before check-in? This is possible with the online check-in! How does it work? For payments via the online check-in it is necessary that a payment provider is connected such as; CardStream, [PeachPayments](/en-za/article/sp
Currency converter Guests are able to make booking in their own currency. Where do I find the currency converter? Go to Rates&Availability by clicking on the Rates&Availability icon on the left side of the screen. At the top right of your Rates&Availability page, you will notice an option to change the currency. You are not able to change your rates while viewing it in another currency. !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/hnetcom-image_f2k
How to implement a discount code permanently on your website
How to implement a discount code permanently on your website This article explains how to implement a discount code in the booking engine. How does it work? Create a discount code Open RoomRaccoon Click on the orange wheel Click on the tab booking engine Scrolls all the way down to the discount codes Add a discount code for multiple use and without expiry date Save Example: !(https://storage.crisp.chat/users/helpdesk/websit