How do I create different login details for my co-workers?
How do I create different login details for my co-workers?
To promote accountability and transparency, you can create a different login for your employees so that when changes are made on bookings there’s someone accountable for it. Each employee will have a unique login and when changes are made the system will record this according to the login, keeping you abreast of each reservation.
This function allows you to keep track of changes in a reservation and who has made what changes. In thisVery popularAccount settings
Account Settings
Your account settings are one of the most important settings tabs as this is where you set your company info, currency, taxes and passwords. You will need to log in with the manager’s password to view the entire account settings tab.
On this tab, you will see basic information such as the name of the property, address, phone number, etc. Ensure that you have verified and spelt everything correctly as we will use this information on our intranet for communications.
The adVery popularChanging your Password in RoomRaccoon
Changing your Password
In RoomRaccoon you have two different passwords which are the manager password and the general password.
The manager password is the administrator password which gives one full control and access to RoomRaccoon settings. The general password allows for basic access to RoomRaccoon PMS and enables you to view credit card details
You can also [set up different logins for your co-workers](https://help.roomraccoon.com/en/article/how-do-i-create-different-login-details-foVery popularGuest Registration
Guest Registration
RoomRaccoon offers the online check-in option however we understand that for some properties written registrations are still preferred. You may find the written guest registration on the documents tab.
How to add the guest registration document.
Click on the gear icon at the bottom left of your screen and open the Documents tab.
Scroll down toVery popularZA - How to set up debit order for your RoomRaccoon Subscription
ZA - How to set up direct debit for your RoomRaccoon subscription
From now on, all of our South African clients will be able to pay their subscription via Debit Order!
How to get started:
Click this link to get started: Billing Tab
Select Debit Order if you are a South African client
Fill in all details required under the E-Mandate tabs
*IMPORTANT: A Mobile phone number & Email are needed for OTP Verification. PhonVery popularForgot My Password - What should I do?
Forgot My Password - What should I do?
Your RoomRaccoon support team does not know your password, but we can easily reset a new one for you at any time.
In the event you forget your password, please get in contact with us through our ticketing centre.
Good to know
Keep in mind that any stored credit card details are also protected by your password.Very popularROOMRACCOON SERVICE LEVEL AGREEMENT
RoomRaccoon Service Level Agreement (SLA)
Our RoomRaccoon Service Level Agreement between RoomRaccoon and our clients applies to RoomRaccoon operated and controlled systems: The PMS, booking engine and channel manager.
We are excited to help you set up RoomRaccoon and go live as soon as possible.
Our Implementations team, which is our dedicated service to make sure that your account goes live, has a structured process to ensure that you have all the tools to go live.
Our standardVery popularReferral Programme
Referral Programme
Word of mouth is powerful, trusted, and so simple! We want to give all of our clients the opportunity to benefit from word of mouth with our RoomRaccoon Referral Program.
**Here’s how it works! **
You can join our Referral Program by recommending RoomRaccoon to a property that you feel would benefit from using our amazing system.
What’s in it for you?
For every successful referral that you send us, we will credit 250 euros to your next RoomRaccoon invoice. It’s tPopularHow RoomRaccoon Promotes Contactless Stay
How RoomRaccoon promotes a Contactless Stay
Hotels and lodges need to have stringent safety precautions especially in the age of COVID-19, guests want to be comfortable with no compromise on their safety and exposure.
We have a contactless stay sticker for you to add to your website which will let prospective guests know that your accommodation maintains a contactless stay to ensure customer safety.
How does RoomRaccoon promote Contactless Stay?
To be contactless stay compliant we recPopularHelp! My Account Is Blocked
Help! My Account Is Blocked
It might have slipped your mind to have paid your subscription fee for the month, this can happen of course, but now your account is blocked.
When you log in to RoomRaccoon you will be sent directly to the billing screen.
At the top you will find the reason why your account has been blocked.
In this overview you will be given the opportunity to pay the bill in order to get access to your account again.
How to amend incorrect phone number/email address for your debit order (ZA)
In South Africa you are able to set up your RoomRaccoon subscription as a debit order. To set this up RoomRaccoon needs to have all your details including communication details such as your contact number and emails address.
If it so happens that you don’t have these set up then you won’t be able to receive the OTP on your phone or email, however, you are able to amend this if you’ve entered the wrong number or emailSome readersWhat is RoomRaccoon Beta
What is RoomRaccoon Beta
RoomRaccoon Beta is the testing environment that we use to test new functionalities, enhance current functionalities as well as improve and correct features that our product offers. This means that the Beta environment is not a stable environment and this platform is used by our back-end coding team to monitor performance and develop our product.
Please only use RoomRaccoon Beta if you have been requested to become a Beta user, and have accepted the request. Beta usFew readersHow To Cancel a RoomRaccoon Package Subscription
How to cancel a RoomRaccoon package subscription
RoomRaccoon is committed to providing the best service and honoring our customers by enhancing their experience as hoteliers. In the unfortunate event that you would like to cancel a RoomRaccoon package, please follow the steps below.
_All cancellations need to be requested at least 30 days prior to the end of the current calendar month. This means that your package will still be active/billable for a full calendar month after you request theFew readersHibernation
Hibernation
Hibernation is when your RoomRaccoon account is temporarily in hibernation or not active as a result of your property not being available for occupation. This means that over a 3 month period, RoomRaccoon will disable your booking engine, channel manager and limit functions on your PMS.
To request hibernation simply fill in the RoomRaccoon hibernation form here.
A confirmation will be sent to you before the start of the month of hibernatioFew readersRoomRaccoon SLA
Service Level AgreementFew readersHow to add direct access to RoomRaccoon on your Smartphone or Tablet?
How to add direct access to RoomRaccoon on your Smartphone or Tablet?
The RoomRaccoon app is available for you to view and assign bookings, if you however would like to access more features of the RoomRaccoon PMS you would need to access it via the browser on your smartphone or tablet.
On your iPhone or iPad, you may add your RMS link as a bookmark so you can access all the RoomRaccoon features at the touch of a button.
On your brrowser, all you have to do is:
Access your RMS link onFew readersHow to Prevent a Double Tourism Tax Charge
How to Prevent a Double Tourism Tax Charge
Tourist taxes for the Booking Engine and for Booking.com.
There are two different ways to configure tourist taxes which is through Bookings.com and on the Booking Engine tab through RoomRaccoon. Seeing as these taxes are communicated from different platforms we’ve created this article to assist you in maneuvering tourist taxes.
You can choose to send the tourist tax from RoomRaccoon to Booking.com. You can set this in the room settings or underFew readersWhat support does RoomRaccoon Provide
What support does RoomRaccoon Provide
RoomRaccoon offers you different kinds of support depending on the tier that you have subscribed to.
**Entry and Starter **
On the entry and starter package you have access to our HelpCentre which has articles to assist you with your daily operational questions. The helpcentre has more than 400 articles to assist with topics on Accommodation, Account settings, Booking engine and so much more.
If you still require further support you may open a newFew readersHow to Add a New Location to a Document
How to Add a New Location To a Document
On RoomRaccoon we give you the option of adding a new location on different documents in case your properties or units are in different locations and therefore have different addresses. Follow the steps below to add new locations on documents.
Adding a new location on a documents
Click on the gear icon on the left of the screen.
Navigate to the Documents tab
 on the bottom left of the screen.
Click on the documents tab.
Choose whichFew readersHow to set up e-Visitor (Croatia)
How to set up e-Visitor (Croatia)
The eVisitor connection exists to send guest data to the Croatian government. So every time a guest checks in they have to fill in all the data that is required.
To set this up for you. You can open a new ticket and provide us with the following information:
Username
Password
Facility code - Facility code is the code of the object which the tourist is checking in. The object code is given to the object by the e-Visitor system (Objects menu → SeleFew readersAdmin Password and Staff Password - What's the difference?
Admin password and staff password - What's the difference?
On RoomRaccoon there are two main login types which are the admin password and the staff password. The main difference with the two is the kind of access you get on either one.
Staff Password
The staff or team password allows your co-workers to see reservations, take payments and see rates and availability (view only).
With the hotel team passwords, the manager can create different logins for co-workers which can be given eitFew readersHow to see which documents you have sent
How to see which documents you have sent
On RoomRaccoon you can see which documents you have sent to a guest on their reservation tab.
How to see which documents have been sent
Open the reservation in question from your Agenda.
Scroll down, on the left you will find the Documents.
Under documenFew readersRoomRaccoon Contact Us
RoomRaccoon Contact Us
RoomRaccoon has a number of support channels to ensure that you are assisted with all functionality that our PMS has to offer.
HelpCentre
The Helpcentre is a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. The HelpCentre has extra resources to ensure that you use our product optimally. The Helpcentre is the first pFew readersHow to adjust city tax for the next year or season
How to adjust city tax for the next year or season
If the municipality changes the amount of city tax for the next year or your municipality applies a different city tax seasonally, you can configure your city tax for the future on RoomRaccoon.
How to configure city tax for future seasons or the next year
Click on the orange settings gear in the bottom left corner.
Scroll down until you reach the city tax rules section.
Indicate the period for which you want to change theFew readersDo children pay a different tax rate at a certain age
Do children pay a different tax rate at a certain age
On RoomRaccoon you can set up a maximum age for children so that when city tax is calculated if they are older than the specified age they will pay adult tax according to your tax set up in account settings
Firstly you will need to set the maximum age for children, once this has been done The tourist tax will change automatically when you change the age of guests in the reservation.
How can I set a maximum age of children
AccesFew readersCustomer Success Phone Operating Hours
Customer Success Phone Operating Hours
RoomRaccoon has different operating hours in our different markets however the general operating hours are as follows.
English phone support 17:00 - 22:00
Dutch phone support 09:00 - 17:00
French phone support 09:00 -17:00
German phone support 09:00 -17:00
Italian phone support 09:00 -17:00
Portuguese phone support 09:00 - 17:00
Spanish phone support 09:00 - 17:00
Good to know
Telephonic support is exclusive to our pFew readersHow can I set a maximum day to calculate city tax
How can I set a maximum day to calculate city tax
Unfortunately, you cannot set a maximum day to automatically calculate city tax in the system. If the reservation has a stay with a number of nights higher than the maximum to be charged, please manually update the value of this fee in the reservation.
To manually adjust the city tax
Enter the reservation
Access the pricing section (top right)
On the city tax, click on the pencil icon
 on the top right.
Click on Settings.
.
Click on the “logins” tab.
![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/asof1_1aoio2i.pFew readers