How Do I Create Different Login Details for My Co-workers
How Do I Create Different Login Details for My Co-workers
To promote accountability and transparency, you can create a different login for your employees so that when changes are made on bookings there’s someone accountable for it. Each employee will have a unique login and when changes are made the system will record this according to the login, keeping you abreast of each reservation.
This function allows you to keep track of changes in a reservation and who has made what changes. In thisVery popularAll About Account Settings
All About Account Settings
Your account settings are one of the most important settings tabs as this is where you set your company info, currency, taxes and passwords. You will need to log in with the manager’s password to view the entire account settings tab.
On this tab, you will see basic information such as the name of the property, address, phone number, etc. Ensure that you have verified and spelt everything correctly as we will use this information on our intranet for communications.Very popularChanging Your Password in Roomraccoon
Changing Your Password
In RoomRaccoon you have two different passwords which are the manager password and the general password.
The manager password is the administrator password which gives one full control and access to RoomRaccoon settings. The general password allows for basic access to RoomRaccoon PMS and enables you to view credit card details
You can also [set up different logins for your co-workers](https://help.roomraccoon.com/en/article/how-do-i-create-different-login-details-foVery popularGuest Registration
Guest Registration
RoomRaccoon offers the online check-in option however we understand that for some properties written registrations are still preferred. You may find the written guest registration on the documents tab.
How to add the guest registration document.
Click on the gear icon at the bottom left of your screen and open the Documents tab.
Scroll down toVery popularZA - How to Set Up Debit Order for Your Roomraccoon Subscription
ZA - How to Set Up Debit Order for Your Roomraccoon Subscription
From now on, all of our South African clients will be able to pay their subscription via Debit Order!
How to get started:
Click this link to get started: Billing Tab
Select Debit Order if you are a South African client
Fill in all details required under the E-Mandate tabs
*IMPORTANT: A Mobile phone number & Email are needed for OTP Verification. PhoVery popularForgot My Password - What Should I Do?
Forgot My Password - What Should I Do?
Your RoomRaccoon support team does not know your password, but we can easily reset a new one for you at any time.
In the event you forget your password, please get in contact with us through our ticketing centre.
Good to know
Keep in mind that any stored credit card details are also protected by your password.Very popularHow to Cancel My Roomraccoon Subscription
How to Cancel My Roomraccoon Subscription
RoomRaccoon is committed to providing the best of service and honoring our customers by enhancing their experience as hoteliers. In the unfortunate event that you would like to cancel your RoomRaccoon account please follow the steps below.
__
_All cancellations need to be requested at least 30 days prior to the end of the then-current calendar month. This means that your account will still be active for a full calendar month after you request the cancVery popularROOMRACCOON SERVICE LEVEL AGREEMENT
RoomRaccoon Service Level Agreement (SLA)
Our RoomRaccoon Service Level Agreement between RoomRaccoon and our clients applies to RoomRaccoon operated and controlled systems: The PMS, booking engine and channel manager.
We are excited to help you set up RoomRaccoon and go live as soon as possible.
Our Implementations team, which is our dedicated service to make sure that your account goes live, has a structured process to ensure that you have all the tools to go live.
Our standardVery popularReferral Programme
Referral Programme
Word of mouth is powerful, trusted and so simple! We want to give all of our clients the opportunity to benefit from word of mouth with our RoomRaccoon Referral Program.
**Here’s how it works! **
You can join our Referral Program by recommending RoomRaccoon to a property that you feel would benefit from using our amazing system.
What’s in it for you?
For every successful referral that you send us, we will credit 250 euros to your next RoomRaccoon invoice. It’s thPopularHow RoomRaccoon Promotes Contactless Stay?
How RoomRaccoon promotes a Contactless Stay?
Hotels and lodges need to have stringent safety precautions especially in the age of COVID-19, guests want to be comfortable with no compromise on their safety and exposure.
We have a contactless stay sticker for you to add to your website which will let prospective guests know that your accommodation maintains a contactless stay to ensure customer safety.
How does RoomRaccoon promote Contactless Stay?
To be contactless stay compliant we rPopularHelp! My Account Is Blocked
Help! My Account Is Blocked
It might have slipped your mind to have paid your subscription fee for the month, this can happen of course, but now your account is blocked.
When you log in to RoomRaccoon you will be sent directly to the billing screen.
At the top you will find the reason why your account has been blocked.
In this overview you will be given the opportunity to pay the bill in order to get access to your account again.
How to Amend Incorrect Phone Number/Email Address for Your Debit Order (ZA)
In South Africa you are able to set up your RoomRaccoon subscription as a debit order. To set this up RoomRaccoon needs to have all your details including communication details such as your contact number and email address.
If it so happens that you don’t have this setup then you won’t be able to receive the OTP on your phone or email, however, you are able to amend this if you’ve entered the wrong number or email adSome readersRoomRaccoon Contact Us
RoomRaccoon Contact Us
RoomRaccoon has a number of support channels to ensure that you are assisted with all functionality that our PMS has to offer.
Help Centre
The Help Centre is a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. The Help Centre has extra resources to ensure that you use our product optimally. The Help Centre is the firSome readersHibernation
Hibernation
Hibernation is when your RoomRaccoon account is temporarily in hibernation or not active as a result of your property not being available for occupation. This means that over a 3 month period, RoomRaccoon will disable your booking engine, channel manager and limit functions on your PMS.
To request hibernation simply fill in the RoomRaccoon hibernation form here.
A confirmation will be sent to you before the start of the month of hibernatioFew readersHow to Change the Email Automatic Template
How to Change the Email Automatic Template
If you would like more manoeuvrability in customising your document you may change the automatic email template that is sent to guests like the Booking confirmation. All you have to do is set the document to the custom template and follow the steps below.
How to customise documents
Access the Documents tab by clicking the orange gear icon on the bottom left of the page
Click on the document you want to configure. In this case, we will clFew readersHow to Add Direct Access to RoomRaccoon on Your Smartphone or Tablet?
How to Add Direct Access to RoomRaccoon on Your Smartphone or Tablet?
The RoomRaccoon app is available for you to view and assign bookings, if you however would like to access more features of the RoomRaccoon PMS you would need to access it via the browser on your smartphone or tablet.
On your iPhone or iPad, you may add your RMS link as a bookmark so you can access all the RoomRaccoon features at the touch of a button.
On your browser, all you have to do is:
Access your RMS link oFew readersWhat Support Does RoomRaccoon Provide
What Support Does RoomRaccoon Provide
RoomRaccoon offers you different kinds of support depending on the tier that you have subscribed to.
**Entry and Starter **
The entry and starter package gives you access to our Help Centre which has articles to assist with your daily operational questions. The Help Centre has more than 400 articles to you assist with topics on Accommodation, Account settings, Booking engine and so much more.
If you still require further support you may open a newFew readersRoomRaccoon SLA
Service Level AgreementFew readersHow to Prevent a Double Tourism Tax Charge
How to Prevent a Double Tourism Tax Charge
Tourist taxes for the Booking Engine and for Booking.com.
There are two different ways to configure tourist taxes which is through Bookings.com and on the Booking Engine tab through RoomRaccoon. Seeing as these taxes are communicated from different platforms we’ve created this article to assist you in manoeuvring tourist taxes.
You can choose to send the tourist tax from RoomRaccoon to Booking.com. You can set this in the room settings or underFew readersHow to Add a New User Login
How to Add a New User Login
The PMS houses confidential information and mismanagement could be catastrophic for a hotelier. As a result of this, you might want to limit your rights to edit your property settings and rates. Therefore, your property settings, account settings, and your channel manager are protected by the administrator login.
Click on the gear icon at the bottom left of your screen.
Click on LOGINS at the top of your screen.
.
With the hotel team passwords, the manager can create different logins for co-workers which can give them hoFew readersHow to Add Hyperlinks in Documents
How to Add Hyperlinks in Documents
When setting up your documents you can hyperlink words so that when clicked they redirect you to a specific link. To do this access your documents via account and configure your document by adding a hyperlink.
How to add the hyperlink
Navigate to the account settings (gear icon) on the bottom left of the screen.
Click on the documents tab.
Choose whichFew readersHow to Set up Children Age for City Tax?
How to Set up Children Age for City Tax?
On RoomRaccoon you can set up a max age for children for the purposes of city tax. You will need to add the age that a guest should be considered an adult on your system and when you change the age of a guest to be that of a child, the city tax will be calculated automatically.
How can I set a maximum age of children
Access the Account settings by clicking the gear icon on the bottom left of your screen.
On Account Settings (top right oFew readersHow to Add a New Location to a Document
How to Add a New Location to a Document
On RoomRaccoon we give you the option of adding a new location on different documents in case your properties or units are in different locations and therefore have different addresses. Follow the steps below to add new locations on documents.
Adding a new location on a documents
Click on the gear icon on the left of the screen.
Navigate to the Documents tab.
How to Set Up E-visitor (Croatia)
The eVisitor connection exists to send guest data to the Croatian government. So every time a guest checks in they have to fill in all the data that is required.
To set this up for you. You can open a new ticket and provide us with the following information:
Username
Password
Facility code - Facility code is the code of the object which the tourist is checking in. The object code is given to the object by the e-Visitor system (Objects menu → SeleFew readersHow to Adjust City Tax for the Next Year or Season?
How to Adjust City Tax for the Next Year or Season?
If the municipality changes the amount of city tax for the next year or your municipality applies a different city tax seasonally, you can configure your city tax for the future on RoomRaccoon.
How to configure city tax for future seasons or the next year?
Click on the orange settings gear in the bottom left corner.
Scroll down until you reach the city tax rules section.
Indicate the period for which you want to change theFew readersRoomRaccoon Release 22.3
RoomRaccoon Release 22.3
Date of Release: 21 June 2022
The new release of RoomRaccoon is designed to improve the user experience on the All in one Hotel Management system.
What’s New
RaccoonHousekeeping
Our new RaccoonHousekeeping is designed to fully automate housekeeping in your property by providing more functionality to keep you and your housekeeping team aligned with a new interactive overview.
Integrated housekeeping overview - you can add team members and assignFew readersHow to See Changes Made by a User
How to See the Changes Made by a User
When you give your co-workers their own logins it’s easier to track down changes made on each reservation by each member. This is one way in which RoomRaccoon promotes accountability and transparency in front desk operations.
On each reservation, there is a timeline that reports all the actions made on the reservation and which of your co-workers facilitated these changes.
How to Access the timeline
Click on the reservations icon (calendar icoFew readersDo Children Pay a Different Tax Rate at a Certain Age
Do Children Pay a Different Tax Rate at a Certain Age
On RoomRaccoon you can set up a maximum age for children so that when city tax is calculated if they are older than the specified age they will pay adult tax according to your tax set up in account settings
Firstly you will need to set the maximum age for children, once this has been done The tourist tax will change automatically when you change the age of guests in the reservation.
How can I set a maximum age of children
AccesFew readersHow Do I Set Up my Rooms
How Do I Set Up My Rooms
After setting up your room categories in your RoomRaccoon PMS for your hotel or B&B, you will be ready to add some rooms. If you want a room to be bookable via your RoomRaccoon Booking Engine, it needs to be assigned to a room type.
Add a room
Click on the Room Type Icon and select the Room Tab.
Click on add a new room.
Room Number
Room numbers influencFew readersHow Can I Set a Maximum Day to Calculate City Tax
How Can I Set a Maximum Day to Calculate City Tax
Unfortunately, you cannot set a maximum day to automatically calculate city tax in the system. If the reservation has a stay with a number of nights higher than the maximum to be charged, please manually update the value of this fee in the reservation.
To manually adjust the city tax
Click on the reservation by accessing the Reservations Tab on the left of the screen.
.
Navigate to the logins tab.
Find the team member’s profile and click on the Remove login button (dustbin icon)
You will get a message to confirm the changes, click OK.
 on the top right.
Click on Settings.
.
Click on the “logins” tab.
 and navigate to the billing tab.
On the right you’ll see diFew readersWhat to Do With Failed Transaction in the Accounting Dashboard
What to Do With Failed Transaction in the Accounting Dashboard
Your accounting dashboard displays your failed transactions within a selected period. If you have a failed transaction you may want to try the following methods to process the transaction.
What to do with failed transactions in the accounting dashboard
Sync the transaction again by clicking on the sync icon
If syncing the traFew readersHow to Disable Roomraccoon Related Emails for Team Members
How to Disable Roomraccoon Related Emails for Team Members
You can disable RoomRaccoon emails for your team members should you not want them to receive this communication. To disable RoomRaccoon-related emails for your team members you will need to access the profile and uncheck this option for them.
How to disable RoomRaccoon related emails for team members
Access Account settings (orange gear icon)
Navigate to the login tab.
 in your account settings in the company information section
Access your account settings by clicking on the orange gear icon
Scroll down to the Company information page and in the company name field enter the company name here.
Click on Save.
Good to knowFew readersHow to Customise Documents
How to Customise Documents
RoomRaccoon allows you to create documents for your guests such as the booking confirmation, cancellation, pre-stay and post-stay documents. You can customise a document and create your own template too.
Click on settings (gear icon) and navigate to the Documents tab.
On the top right of your screen, click on "+ Documents”.
Click on the dFew readersCustom Documents
Custom Documents
Custom Documents are documents you can manually send out to your guests to provide them with specific or additional information, events, promotions, etc. An example of this could be a big annual event that usually attracts a number of travellers to your hotels' location.
When should you send this document
Send this document when you have the information you want to share with your guests of any special events or personalised offers for a select number of guests.Few readersBooking Confirmation
Booking Confirmation
This is the email that can be sent to the guests with their reservation confirmation details to inform your guests that their reservation is confirmed including the information you find relevant for them to know.
Why should you use this document?
To inform guests that their bookings have been made and for additional information that they need to know pertaining to their stay.
When will this be sent?
The booking confirmation is automatically sent toFew readersPayment Confirmation Document
Payment Confirmation Document
This is the email that is automatically sent out to the guests who’ve made payments using the payment link of the payment request document to confirm that the payment was successfully processed.
Why should I use this document
This document should be sent to guests to confirm that their payment has been received. This is to assure your guests that their payment has been received as many have fears of online transactions and scams.
When should IFew readersHow to Track Changes Made by a User
How to Track Changes Made by a User
On RoomRaccoon you are able to track changes made by your users in the form of a visible timeline of changes that have been made.
How to track changes
Access your account settings.
Navigate to the logins tab.
This will display a list of all logins. Click on the timer icon next to the user login to track any changes they have made.
 might want to seFew readersAll About Documents
All About Documents
RoomRaccoon allows you to set up documents and auto-send them when guests take action on their reservations such as booking confirmations, payments and cancellations. There are a number of documents which you can set up in your account settings.
Booking Confirmation
This is the email that can be sent to the guests with their reservation confirmation details to inform your guests that their reservation is confirmed including the information you find relevant for theFew readersPayment Reminder Document
Payment Reminder Document
The payment reminder is an email you can send to guests to remind them of outstanding amounts from their invoices to be paid. The payment reminder includes a payment link guests can use to pay with their credit card.
When should you use this document
Send this document whenever you feel necessary to remind your guest of the payment to be made. It can be sent directly from the reservation or it can be sent from the debtors' report tab.
How to creatFew readersCheck-in Confirmation Document
Check-in Confirmation Document
The check-in confirmation is the email which will be sent to guests as soon as they complete the online check-in form. This document will also be sent to the hotelier.
Why use the check-in confirmation
This document is used to confirm a successful online check-in for guests. You will also be informed once a guest checks in online so that you are appropriately prepared for their arrival.
When should I use the check-in confirmation
This docFew readersPayment Request Document
Payment Request Document
The payment request is an email that can be sent to guests requesting payment for a due amount on their reservation. With a PSP (payment service provider) you can request guests to make online payments on a partial or full amount.
When Should I send a payment request
Send this document when you want to request full or partial payment from the reservation, so the guest can use their credit card to pay.
How to create a payment request
Go to the sFew readersBooking Confirmation for Returning Guests
Booking Confirmation for Returning Guests
This will send an email document with the reservation confirmation when the system recognises that this is a returning guest via their email. If this document is configured, the initial booking confirmation email will not be sent so that the guest can receive the personalised booking confirmation document.
Why should I use this document
The booking confirmation for returning guests is used for returning guests to receive a different reservatFew readersImages in Document
Images in Documents
When choosing your images in the room setup, please note that RoomRaccoon will use the first photo you have in your set-up when sending documents. It is therefore advised that you use a general image as your first photo that will be appropriate for all documents.
Images in Documents
Access your Room Types
Click on manage Room Type
Click on Photos and the first photo on thFew readers