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Logins | Passwords | App
How do I create different login details for my co-workers?
How do I create different login details for my co-workers? Something has changed in one of your reservations. The timeline shows that it was been one of the employees that made the change but, which one of your 10 employees did this? What you need is a different login for your employees tracking who did what so you always know what is going on in each reservation! This function allows you to keep track of changes in a reservation and who has made what changes. In this article we will expl
Login To access your account settings, click on the gear icon at the bottom left of your screen. Once you click on this icon, you will be prompted for an 'Admin Password'. Have you never set this password before? Then the password is probably the same as the one you logged in with. Doesn't this work? Please contact us then. Important information Once you are logged in
Guest Registration In addition to the online check-in, you can also obtain a written registration form from RoomRaccoon. The steps below explain how to do this; Click on the gear icon at the bottom left of your screen and open the tab called 'documents'. Scroll down to 'Registration form' and click on '+ Add new document' Give the document a name and optionally add information under 'custom content' (for example, you can add your in-house rules here) Click on the save icon at
Changing your Password
How to change general and manager Password In RoomRaccoon you have two different passwords: **Manager password: ** Allows access to all areas of RoomRaccoon General password: Allows basic access to RoomRaccoon's PMS and enables you to view credit card details. Important! Please note that if you change the general password, previously stored credit card details will remain protected with your old password and will only be able to be seen with that old password. **Tip: s
You might not want everyone to be able to edit your property settings or be able to change rates. Therefore, your property settings, account settings and your channel manager are protected by the administrator login. Click on the gear icon at the bottom left of your screen Click on login at the top of your screen On the top right, you will be able to add a new employee. While filling in these fields, you can choose lastly if you want to grant this person admin or hotelemplo
ZA - How to set up debit order for your RoomRaccoon Subscription
ZA - How to set up direct debit for your RoomRaccoon subscription From now on, all of our South African clients will be able to pay their subscription via Debit Order! How to get started: Click this link to get started: Billing Tab Select Debit Order if you are a South African client Fill in all details required under the E-Mandate tabs *IMPORTANT: A Mobile phone number & Email are needed for OTP Verification. Phon
Schedule your call!
Schedule your call! Don't want to be on hold any longer? Schedule your call! Click here to make an appointment Do you have a question about RaccoonPay? Click here. Do you have a question about accounting? Click here.
ROOMRACCOON SERVICE LEVEL AGREEMENT
Onboarding We are excited to help you set up RoomRaccoon and go live as soon as possible. Our Customer Success Team allocates adequate 1:1 time with you during a period of 4 weeks to assist in setting everything up as well as to train you on all the fundamentals of using RoomRaccoon. The moment you go live with your first channel marks your finalised onboarding. After you boarded, we expect you to train your (future) staff in RoomRaccoon's fundamentals. Meanwhile, we will be helping you to
Help, I forgot my password!
How to reset your password Not to worry...Your RoomRaccoon support team does not know your password, but we can reset a new password for you at any time. Please get in contact with us in order to do so. Also, **please keep in mind that, stored credit card detailed are also protected by the old password. ** Resetting the password will not influence the password used for the credit card details protection. Therefore, you may want to put good thought into the password that you have forgo
Referral Programme Word of mouth is powerful, trusted, and so simple! We want to give all of our clients the opportunity to benefit from word of mouth with our RoomRaccoon Referral Program. **Here’s how it works! ** You can join our Referral Program by recommending RoomRaccoon to a property that you feel would benefit from using our amazing system. What’s in it for you? For every successful referral that you send us, we will credit 250 euros to your next RoomRaccoon invoice. It’s t
Contactless Stay Accommodations with the Contactless Stay label do everything possible to ensure a COVID-19 safe stay, without compromising the comfort of the guest. You can download our Contactless Stay sticker for your website. In this way, your guests are immediately aware that they can stay safely at your accommodation. To comply with the quality of label, we recommend using these RoomRaccoon features: Online Check-in [Online payments or
Help, my account is blocked!
It might have slipped your mind but haven't paid your subscription fee for this month, this can happen of course but now your account is blocked. Help, what to do now?! When you log in to RoomRaccoon you will be sent directly to the billing screen. Here at the top you will find the reason why your account has been blocked. In this overview you have the possibility to pay the bill in order to get access to your account again. !(https://storage.crisp.chat/users/helpdesk/website/2117b490f50bbe0
Oops - Did you enter the incorrect email address or phone number?
__Did you enter a telephone number instead of a mobile number? Or the incorrect email address? __ To successfully complete the debit order process, we require that you enter a mobile phone number & email address that you have access to, as you will receive SMS OTP and EMAIL OTP verification to complete the process. Phone numbers must be in the following format: 062 487 5726 +27 format or overseas phone numbers will NOT work Here's how to fix it incase you have entered the wrong mo
How To Cancel My RoomRaccoon Subscription
Account Cancellation RoomRaccoon is committed to providing the best of service and honoring our customers by enhancing their experience as hoteliers. If for whatever reason you would like to cancel your RoomRaccoon account please follow the steps below. All cancellations need to be requested at least 30 days prior to the end of the then-current calendar month. This means that your account will still be active for a full calendar month after you request the cancellation. How to request a