How do I create different login details for my co-workers?
How do I create different login details for my co-workers?
To promote accountability and transparency, you can create a different login for your employees so that when changes are made on bookings there’s someone accountable for it. Each employee will have a unique login and when changes are made the system will record this according to the login, keeping you abreast of each reservation.
This function allows you to keep track of changes in a reservation and who has made what changes. In thisVery popularAccount settings
Account Settings
Your account settings are one of the most important settings tabs as this is where you set your company info, currency, taxes and passwords. You will need to log in with the manager’s password to view the entire account settings tab.
On this tab, you will see basic information such as the name of the property, address, phone number, etc. Ensure that you have verified and spelt everything correctly as we will use this information on our intranet for communications.
The adVery popularChanging your Password on RoomRaccoon
Changing your Password on RoomRaccoon
In RoomRaccoon you have two different passwords which are the manager password and the general password.
The manager password is the administrator password which gives one full control and access to RoomRaccoon settings. The general password allows for basic access to RoomRaccoon PMS and enables you to view credit card details
You can also [set up different logins for your co-workers](https://help.roomraccoon.com/en/article/how-do-i-create-different-lVery popularManaging Administrator Access
Managing Administrator Access
Your RoomRaccoon PMS houses confidential information. We recommend that you take charge of login rights, and by doing so you get to choose who exactly can see what in your RoomRaccoon account. When Using the master email and the manager's password, you will gain full admin access and also be able to manage all logins.
Click on the gear icon at the bottom left of your screen.  staff in RoomRaccoon's fundamentals. Meanwhile, we will be helping you toPopularReferral Programme
Referral Programme
Word of mouth is powerful, trusted, and so simple! We want to give all of our clients the opportunity to benefit from word of mouth with our RoomRaccoon Referral Program.
**Here’s how it works! **
You can join our Referral Program by recommending RoomRaccoon to a property that you feel would benefit from using our amazing system.
What’s in it for you?
For every successful referral that you send us, we will credit 250 euros to your next RoomRaccoon invoice. It’s tPopularHow RoomRaccoon Promotes Contactless Stay
How RoomRaccoon promotes a Contactless Stay
Hotels and lodges need to have stringent safety precautions especially in the age of COVID-19, guests want to be comfortable with no compromise on their safety and exposure.
We have a contactless stay sticker for you to add to your website which will let prospective guests know that your accommodation maintains a contactless stay to ensure customer safety.
How does RoomRaccoon promote Contactless Stay?
To be contactless stay compliant we recPopularHelp! My Account Is Blocked
Help! My Account Is Blocked
It might have slipped your mind to have paid your subscription fee for the month, this can happen of course, but now your account is blocked.
When you log in to RoomRaccoon you will be sent directly to the billing screen.
At the top you will find the reason why your account has been blocked.
In this overview you will be given the opportunity to pay the bill in order to get access to your account again.
How to amend incorrect phone number/email address for your debit order (ZA)
In South Africa you are able to set up your RoomRaccoon subscription as a debit order. To set this up RoomRaccoon needs to have all your details including communication details such as your contact number and emails address.
If it so happens that you don’t have these set up then you won’t be able to receive the OTP on your phone or email, however, you are able to amend this if you’ve entered the wrong number or emailFew readersHow To Cancel a RoomRaccoon Package Subscription
How to cancel a RoomRaccoon package subscription
RoomRaccoon is committed to providing the best service and honoring our customers by enhancing their experience as hoteliers. In the unfortunate event that you would like to cancel a RoomRaccoon package, please follow the steps below.
_All cancellations need to be requested at least 30 days prior to the end of the current calendar month. This means that your package will still be active/billable for a full calendar month after you request theFew readersWhat is RoomRaccoon Beta
What is RoomRaccoon Beta
RoomRaccoon Beta is the testing environment that we use to test new functionalities, enhance current functionalities as well as improve and correct features that our product offers. This means that the Beta environment is not a stable environment and this platform is used by our back-end coding team to monitor performance and develop our product.
Please only use RoomRaccoon Beta if you have been requested to become a Beta user, and have accepted the request. Beta usFew readersHow to Prevent a Double Tourism Tax Charge
How to Prevent a Double Tourism Tax Charge
Tourist taxes for the Booking Engine and for Booking.com.
There are two different ways to configure tourist taxes which is through Bookings.com and on the Booking Engine tab through RoomRaccoon. Seeing as these taxes are communicated from different platforms we’ve created this article to assist you in maneuvering tourist taxes.
You can choose to send the tourist tax from RoomRaccoon to Booking.com. You can set this in the room settings or underFew readersRoomRaccoon SLA
Service Level AgreementFew readersHibernation
Hibernation
Hibernation is when your RoomRaccoon account is temporarily in hibernation or not active as a result of your property not being available for occupation. This means that over a 3 month period, RoomRaccoon will disable your booking engine, channel manager and limit functions on your PMS.
To request hibernation simply fill in the RoomRaccoon hibernation form here.
A confirmation will be sent to you before the start of the month of hibernatioFew readersHow to add direct access to RoomRaccoon on your Smartphone or Tablet?
How to add direct access to RoomRaccoon on your Smartphone or Tablet?
The RoomRaccoon app is available for you to view and assign bookings, if you however would like to access more features of the RoomRaccoon PMS you would need to access it via the browser on your smartphone or tablet.
On your iPhone or iPad, you may add your RMS link as a bookmark so you can access all the RoomRaccoon features at the touch of a button.
On your brrowser, all you have to do is:
Access your RMS link onFew readersHow to Add a New Location to a Document
How to Add a New Location To a Document
On RoomRaccoon we give you the option of adding a new location on different documents in case your properties or units are in different locations and therefore have different addresses. Follow the steps below to add new locations on documents.
Adding a new location on a documents
Click on the gear icon on the left of the screen.
Navigate to the Documents tab
![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/loc1_1ky2cFew readers