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Accommodation Set up
Roomtypes & Rooms | Ratetypes | Package deals | Add-ons | Yield
How To Add A Room Type
How To Add A Room Type Personalisation is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories. Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas. Ensure th
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Checklist Categories and Rate types
Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and lin
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When Are Documents Sent Automatically
When Are Documents Sent Automatically RoomRaccoon allows you to automatically send documents to your guests and minimise the manual administration of sending guest communication. These documents can be configured in the documents tab of the account settings. Booking Confirmations As soon as the reservation is made by the guest, a booking confirmation is sent to them automatically, with the exceptions of iCal reservations and reservations that are added manually to the agenda. Click [h
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What Is Derived Pricing?
What Is Derived Pricing? Your derived prices are a variation of your categories standard rates, This is the rate that appears in bold within your PMS in the category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests.
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How to Import Your Bookers and Reservations to Your RoomRaccoon PMS
Import Your Bookers and Reservations into Your RoomRaccoon PMS With RoomRaccoon you can import your bookers and reservations from your previous software by sending us a filled in excel sheet of data reservation. To import your reservations or bookers you will need to Download the RoomRaccoon Excel import template here: Reservations [Bookers](https://docs.google.com/spreadsheets/d/1j5fGYnvYM
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How to Set up City Tax Rules
How to Set up City Tax Rules Different forms of tourist tax apply depending on each country, province or city. This can be calculated upon an amount per person per night or a percentage of the amount the accommodation accumulates. How to set a city tax amount Click on the orange settings gear in the bottom left corner. Scroll down until you reach the section for city tax rules. In the settings you can choose between a currency or %. Enter the city tax amount and click save.
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How Do I Set up a Pre-stay Mail?
How Do I Set up a Pre-stay Mail? Pre stay emails is important in providing guests with details in preparation of their stay at your property. The Pre-stay emails includes: Check in and Check-out times The number of stay nights Information about points of interest and activities they can do on your property as well as within surrounding areas. How do I activate my automatic Pre-Stay Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your sc
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How to Create Add-Ons
How to Create Add-Ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose wh
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How to Create a Package Deal
How to Create a Package Deal Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness centre in your rate, for a stay your guests will find hard to resist. How to Setup a Package Deal Click on the property setup icon and navigate to the Categories tab. Select the category you would like the pac
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All About Add-Ons & Upselling
All About Add-Ons & Upselling Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! How to add add-ons Navigate to the key icon and click on the “ADD-ONS” tab.  have your rates set up to ask for a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the property details tab , you will find all your rate types per room type. Click on the name of the rate type you wish to add the prepayment to.  Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images for your room type
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How Do I Set Up Post-stay E-mails
How to Set Up Post-stay Emails Post-stay emails create a communication channel between the hotel and the guest after their stay. This is important because it allows guests to provide feedback through reviews. Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests! You can easily set up post-stay emails in these easy steps: Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your screen. C
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Implementation Plans
Implementation Plans The implementation plan is for new RoomRaccoon clients that are in the implementations phase. Here you can view and download your dedicated implementation plan based on the Start dates of your implementation of the RoomRaccoon software. Please be sure to register for all live training in advance and at once, you will receive a confirmation email of your registration and a link to include it in your calendar at the correct time and place. The Implementation plan can b
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How to Create a Booking Confirmation
How to Create a Booking Confirmation A booking confirmation is one of the most important documents when sending communication to guest. The confirmation let’s guests know that the reservation is successful and you can add a personal message detailing information about their stay. To Create a Booking Confirmation Document Click on the Orange Settings Gear and select the Documents Tab Click on the Reservation Confirmation Document. ![](https://storage.crisp.chat/users/helpdesk/w
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Documents - Video Tutorial
Documents - Video Tutorial Good to know Learn here when documents are sent automatically. Learn here how to send a document manually. Learn here how to add a new document.
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What Is the Use of the Grey Rooms in My Calendar?
What Is the Use of the Grey Rooms in My Calendar? One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. See below for more on grey columns. New Room You can add a new room such as a meeting room or a zoom meeting space in your property. To access this feature use the rooms tab in your property settings. Give your room a recognisable name and use the room numbers to influence the s
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How Do I Set Up My Rooms?
How Do I Set Up My Rooms? After setting up your room categories in your RoomRaccoon PMS for your hotel or B&B, you will be ready to add some rooms. If you want a room to be bookable via your RoomRaccoon Booking Engine, it needs to be assigned to a room type. Add a room Click on the Room Type Icon
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How to Customise the Booking Confirmation
How to Customise the Booking Confirmation If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible! You can use our templates and edit them with the information you want to include. How to create your own template Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab. Click on the existing document (for example the boo
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How to Add an Inventory to the Add-Ons
How to Add an Inventory to the Add-Ons It’s important to create an inventory for your add-ons so that an add-on is not overbooked. If you have 3 beds on your property, you can create an inventory so that you can see how many beds are still available to be booked. How to add inventory to an add-on Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab.
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When Does My Guest Receive a Booking Confirmation
When Does My Guest Receive a Booking Confirmation To personalise and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content’ box. How to Set up the Booking confirmation Click on the gear icon on the bottom left of t
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Automatically Close One Room When Another Room Is Booked
Automatically Close One Room When Another Room Is Booked When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room. Room Category If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.
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How to show the add-ons of a package deal on the invoice
How to show the add-ons of a package deal on the invoice Do you have a package deal? You can choose whether you want to see it broken down on the invoice or whether the add-on is included in the price. Click on the room key icon at the top left of your screen. Click on the rate type to which the add-on is linked. When you have opened the rate type, you will notice the package linked on the right side. Here you can select if you want to show the package to reflect separately
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Managing Roomtypes
Managing Room Types Configuring your room types on RoomRacoon is very easy. All you have to do is access the property setup where you can manage your room type settings or add a room type. How to manage Room Types Click on the key figure icon at the top left of your screen. **Look for the room type **you would like to change under the property details tab. Unde
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How to Archive Rooms
How to Archive Rooms Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time. When you archive a room, all data remains in the reservations within that room so that you are still able to see the reservation details if you search for the reservation number, It will simply not be visible in your agenda anymore. The amount of rooms your accommodation has influences your contract, as a result thi
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Room Type Description
Room Type Description RoomRaccoon Cloud Hotel Management is all about driving more direct bookings. While setting up your room types in your RoomRaccoon PMS, you can add an appealing description. This will help your guests to make a choice. Website and booking engine Your RoomRaccoon Booking engine is linked to your website we, therefore, advise you have a more detailed description on your website. The Booking engine should be a summary of the special features of the room and not a mere
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RoomRaccoon Ticketing System
RoomRaccoon Ticketing System With RoomRaccoon’s new ticketing system you can easily send us queries and monitor the statuses of them from your RoomRaccoon account! Here’s how to access it: Click on the question mark in the bottom right corner of your screen. Click on the "Contact Us" Tab on the top of your screen. , for example breakfast included would cost an additional amount on top of a rate that does not include breakfast. Since you can only add an amount onto an existing rate it’s good to keep in mind when creating your base rate for it to be the lowest rate you offer, for example 1 guest room only. It's easier to update rates when they are derived but if you have two groups of derived rates (one for
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How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It?
How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It? With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include: Offering your guests an upgrade to a more luxurious room category. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons at the online check-in, such as bikes, parking spaces or
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Can I Add a Conference Room?
Can I Add a Conference Room The RoomRaccoon PMS aims to empower you by giving you visibility of all bookable rooms you do not want to sell through your RoomRaccoon Booking Engine. Conference rooms are a type of grey room in RoomRaccoon so to add a conference room you simply need to add a grey room. Add a new room Simply add the grey room via the rooms tab in property settings by clicking + new room tab. Give your room a recognisable name and use the room numbers to influence the sor
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Connecting Add-Ons to a Ledger
Connecting Add-Ons to a Ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. 
How To Set Up Your Epson Printer (Italy) Step 1. Local Network Set-Up (Epson) Please be aware that RoomRaccoon does not provide support for the local network set-up (Step 1), if you find you require support you can contact the Epson Fiscal Printer department at
[email protected]
Download the files listed below from here. Istruzioni Certificati SSL.zip which contains two PDFs, both describin
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How to Upgrade a Room Category With Raccoonupsell
How to Upgrade a Room Category Would you like to generate more turnover? With the use of the Upsell feature, you can offer extra services and products to your guests! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out. For this feature to work, RaccoonUpsell needs to be activated, to find out how to do this click [here.](https://help
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How to Add a New Document
How to Add a New Document RoomRaccoon enables you to set up automatic mails to your guests before and after their stay. It is therefore important to enable these templates and add documents for your guests to receive and personalise their experience. How to add new documents to RoomRaccoon Click on the orange gear on the bottom left screen . Click on documents. 
How to Add a New User and Their OIB (Croatia) In the Croatian market, new users have a unique OIB that will be displayed on the invoice and sent to the government. To add a new user and their OIB, follow these steps: Click the gear icon. Go to the Login Tab. Add a new login. Enter all necessary information. Enter the OIB number. When you enter a booking and c
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Checklist Add-Ons and Package Deals
Checklist Add-Ons and Package Deals Do you have cleaning costs? Create a package deal to make these costs mandatory. Do you have add-ons that are not bookable for every room? Only select the relevant add-ons in the relevant categories that should be bookable in the specified room. Do you want to have certain add-ons visible on your housekeeping or breakfast list? Simply tick where you want the add-ons to be visible when setting them up. Email Documents Given the personally tail
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How to Set Up Cleaning Fees
How to Set Up Cleaning Fees If you have mandatory costs such as cleaning fees, linen or other costs, you can set this so that these costs are added to the reservation. We explain how you can do this! Please note, there is a difference in the mandatory costs for your own booking engine and your rates for the OTA (booking channels) Booking Engine Go to the room key at the top left and naviga
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Creating a Voucher Discount Code for Future Use
Creating a Voucher Discount Code for Future Use RoomRaccoon understands the need for hotels to be flexible now more than ever during these unprecedented pandemic times. A 2020 Booking.com study notes that 73% of customers cited free cancellations as the reason for booking a property. This is understandable considering limitations on travel with the pandemic. If a guest is not able to visit your property after making a booking, one way you can mitigate a direct cancellation is by crediting th
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How to Delete a Room Category From RoomRaccoon
How to Delete a Room Category From RoomRaccoon On RoomRaccoon you can delete a room category on the condition that: The room category is not attached to any booking engine such as Booking.com All past, present and future bookings have been removed Unlink any rooms that are attached to that category Once the above has been checked you may delete the room category. How to delete the Room Category Access the Room types tab (key icon) on the top left of the screen. Navigat
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How to Change the Google Maps Button in the Email
How to Change the Google Maps Button in the Email The google maps URL may provide you an inaccurate location on your maps and when your guest clicks the view Google maps button they may be redirected to the wrong location. This can happen for a number of reasons, hence its important to update this button with a verified URL. Go to Google Maps and find the location you want to link. Click on share and copy link.  on the room type you want to make changes on.  on the left of your screen.  next to the room name.  Scroll down to email settings Choose your fallback language , for example similar to how breakfast included would cost an additional amount on top of a rate that does not include breakfast. This too is the case with extra guests. How to setup derived rates Navigate to your Property Details Tab by clickin
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How to Remove Add-Ons From RoomRaccoon
How to Remove Add-Ons From RoomRaccoon You may delete or remove Add-ons from RoomRaccoon if the add-on is not linked to any package. Once you are sure that the Add-on is not linked you may simply access add-ons via property settings and delete this permanently. How to delete Add-Ons Access the Room types tab by navigating to the key icon on the top left of the screen.
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How to Add a New Reservation
How to Add a New Reservation Although online bookings are very common, guests sometimes call to make bookings or if your property allows walk-ins then guests can make bookings at your reception. You can add bookings manually into your PMS using the reservations agenda. In your agenda, you can see which of your rooms are available. Click on an empty room to initiate the booking. How to add a reservation manually Navigate to the reservations tab (calendar icon) Click on the avail
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How to Find Prior Guests
How to Find Prior Guests RoomRaccoon keeps a list of all prior guests and bookers. When guests make a booking all the data is kept on the system for future visits and guest preferences - this is one way RoomRaccoon aims to empower you by making sure your user experience is as seamless and convenient as possible. Here’s how to find prior guests On your agenda click on the Guest History icon on the left of the screen. , you can choose how you want this to be shown in the invoice. You can manage this by accessing the property settings. There are 3 ways to view add-ons on the invoice which is Show all add-ons on invoices - will show each addon in their own line with their name showing **Show add-ons as an arr
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What Is the Difference Between White Rooms and Grey Rooms
What Is the Difference Between White Rooms and Grey Rooms Within the RoomRaccoon reservations there are two types of rooms, the white rooms and the grey rooms. The white rooms are the open spaces in your calendar where you can book reservations, these stand for an available spot for a given room on a given day or time period. Grey rooms are merely spaces that you can use for meetings, parking spots
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How to Use Negotiated Rates as a Loyalty Program for Returning Guests
How to Use Negotiated Rates as a Loyalty Program for Returning Guests Negotiated rates are a good way to incentivise returning guests and foster loyalty with your guests by offering them lower rates. On RoomRaccoon you can have a negotiated rate for your leisure and business bookings. How to Set up a negotiated rate on RoomRaccoon Access the Guest History tab on the left of the screen. Go to the main booker and add all necessary data. In the lower right corner you will find the o
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What Are the Conditions for Linked Reservations
What Are the Conditions for Linked Reservations To successfully link reservations, the following conditions must be met There may not be a payment or invoice in the reservation that you want to link, payments can only be placed in the main reservation after the linking is complete. The reservation cannot be linked to reservations booked through an OTA (Expedia and Booking for example) in case of changes on the side of the OTA channel the reservations can no longer be processed. To link
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Package Included or Excluded in the Price
Package included or excluded in the price On RoomRaccoon you have the option to either include add-ons in your rate to make it a package or to exclude it and have it shown as extras on your invoice. You can do this for each rate by accessing the property settings. How to include add-ons in the price Access your rates by clicking your room types tab (key icon) Click on the rate you want to create a package for or create a new rate. Under the package, click on “add-ons includ
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How to Export a Saf-T File
How to Export a Saf-T File In Portugal, it is mandatory to deliver the SAF-T file every month on the Tax Authority portal. On RoomRaccoon you can easily export the file as well as an annual audit file if necessary. To export the file, follow the steps below Access the Reports menu in your PMS. On the upper left side you will find two boxes referring to the month and year that you must
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How Do I Upload My Pictures of My Room Types
How Do I Upload My Pictures Of My Room Types High quality images of your room types are very important in giving prospective guests a view of what your rooms look like. How to upload images of room types Access your room types (key icon) Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images for
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How to Add a Booker’s Email Address
How to Add a Booker’s Email Address You can add a booker’s email address after you’ve added their information on the bookers tab. To add the bookers email address Access the guest history tab. Find the guest name and click the edit button (pencil icon) or search the pre-added guest name. In the “Edit
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How to Use Forecast on Housekeeping
How to Use Forecast on Housekeeping The forecast is an overview that has been integrated into the system for peak organisation, high functionality and enhancement of the housekeeping feature in RoomRaccoon. This allows you to see how many guests will be checking into your property on a selected day. To access the forecast, click on the Raccoonhousekeeping tab on your reservations. The forecast will be displayed in your overview on the right end of the screen.  Identify which Room Type you would like to delete the images on. Click on “Manage Room type”.  there is no credit card or email of the booker missing. There will also be a lock present if you are not integrated with a payment service provider, this is to show you how it could possibly look should you be integrated. When the paymen
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Where Can You Find Your Add-Ons Report for Accounting?
Where Can You Find Your Add-Ons Report for Accounting For accounting purposes, you might want to download or view a list of all your add-on performance during a specific period. How to view add-on list On the left panel navigate to reports and choose the performance tab at the top of the screen. Enter the duration in which the report should be generated for  after selecting the reservation and clicking on the bookers name. 
How to Create an App for Raccoonhousekeeping Mobile View (IOS) You can easily access your RoomRaccoon mobile view using your iPhone (IOS) device by adding the bookmark to the mobile view in your home page. How to add Mobile view to the homepage. Access mobile view in safari. Click on the share button. Click on “Add to Home Screen”.  to a room on the overview To assign a team member. Access the RaccoonHousekeeping overview from the Reservations. Identify the room type you want to assign the team member to and under the housekeeper tab you can add the team member here. Click Save. Good to kn
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How to Change the Reservation Overview
How to Change the Reservation Overview There are a number of ways you can set your reservation list. To configure this simply click the view you’d like on the top of the reservation overview. How to switch views in the reservation Access your reservations. At the top you will see different views that you can choose from. Simply click on the preferred view. In the horizontal date axis
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How to Add a Grey Room
How to Add a Grey Room Access your property setup (key icon) on the left of the screen. Click on the rooms tab. Click on add a room. + New Room. Give your room a recognisable name and use the room numbers to influence the sorting order for your
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Grey Rooms Frequently Asked Questions
Grey Rooms Frequently Asked Questions How do I create a grey room? Simply add a new room in your room settings and add your grey room name. In the category to be assigned click on “none” to ignore the room in the occupancy rates. What can I use grey rooms for? Grey rooms can be used for a variety of functions including as conference rooms, a bar or a wedding venue. You can also use the grey rooms as a parking agenda and a waiting list for guests. Are grey rooms free? Grey roo
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How to Activate RaccoonUpsell
How to Activate RaccoonUpsell. RacccoonUpsell is designed to generate more revenue for you while adding value to your guest's experience. With RaccoonUpsell you have the opportunity to upsell rooms and add-ons. How do I activate RaccoonUpsell Select account settings (orange gear) at the bottom left of your screen. Click on Connectivity at the top of the screen. Select the available con
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How to Use Maintenance in Raccoonhousekeeping
How to Use Maintenance in Raccoonhousekeeping RoomRaccoon’s housekeeping list has a maintenance tool to keep you abreast of any maintenance issues. This allows you to add maintenance issues and track how far they are from being resolved. Access the maintenance overview by clicking on the Racoonhouskeeping tab. To add an issue Click on “Add new”. Give the issue a name and you can also add pho
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