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• Checklist Categories and Rate types

  Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and linVery popular

• How To Add A Room Type

  How To Add A Room Type Personalization is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories. Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas. Ensure thVery popular

• What is Derived Pricing?

  What Is Derived Pricing? Your derived prices are a variation of your categories standard rate, this is the rate that appears in bold within your PMS category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests. A fastVery popular

• When Are Documents Sent Automatically?

  When Are Documents Sent Automatically? Booking Confirmations: As soon as the reservation is made by the guest, a booking confirmation is sent to them automatically, with the exceptions of iCal reservations and reservations that are added manually to the agVery popular

• How Do I Set Up A Pre-Stay Mail?

  How Do I Set Up A Pre-Stay Mail? Pre-stay emails provide guests with important information about their upcoming stay with you, this can include their check in times, the number of stay nights, as well as fun information about the activities they can do in and around your accommodation. This can include upcoming events, the closest sights and parking facilities, or alert them to the Add-ons you offer. With RoomRaccoon's PMS you can easily send and personalize pre-stay emails. How do IVery popular

• How To Set Up City Tax Rules

  How To Set Up City Tax Rules Different forms of tourist tax apply depending on each country, province or city. This can be calculated upon an amount per person per night or a percentage of the amount the accommodation accumulates. Set A Fixed Amount Click on the orange settings gear in the bottom left corner. Scroll down until you reach the section for city tax rules.Very popular

• How to create add-ons

  How to create add-ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose whVery popular

• How to Create a Package Deal

  How to create a package deal Create an amazing package deal for your guests with a combination of your add-ons. Include dinner, day activities or access to your wellness center in your rate, for a stay your guests will find hard to resist. Have no add ons setup? Click here. How To Setup a Package Deal Click on the property setup icon [![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/Very popular

• Adding prepayments to my ratetype

  Adding prepayments to my rate types. RoomRaccoon offers you the ability to have your rates request a partial or full payment You can (if you work with a payment provider) have your rates set up to ask a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the room types tab, you will find all your rate types per roomtype. Click on the name of the rate type you which to add the prepayment to. ![](https://storage.crisp.chat/users/helpdesVery popular

• How to Import Your Bookers and Reservations to Your RoomRaccoon PMS

  How to Import Your Bookers and Reservations into Your RoomRaccoon PMS Would you like to Import your bookers and reservations from your previous software? Here's how! To import your reservations or bookers you will need to Download the RoomRaccoon Excel import template here: Reservations Template [Bookers Template](https://docs.google.com/spreadsheets/d/1j5fGYnvYMCi-_HBhZZCY1NhlusFjgEGw/edit#gid=Very popular

• All about add-ons & up-selling

  All about add-ons & up-selling Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! How to add add-ons Navigate to the property settings and click on the “ADD-ONS” tab. Navigate to the add-ons tab in your propertyVery popular

• How Do I Upload My Pictures Of My Room Types?

  How Do I Upload My Pictures Of My Room Types? Drag and drop up to 25 images per room type. Your pictures will be used in the image slider of your Booking Engine which is linked to your website. RoomRaccoon PMS will resize your images automatically, ensuring that your rooms look great on any device. Having trouble uploading pictures? Please make sure that the file size does not exceed 20MB. The file types that you can upload are JPG or PNG files. ![](https://storage.crisp.Very popular

• How Do I Set Up Post-Stay E-mails

  How To Set Up Post-Stay Emails Post-stay emails create a communication channel between the hotel and the guest after their stay. This is important because it allows guests to provide feedback through reviews. Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests! You can easily set up post-stay emails in these easy steps: Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your screen. CPopular

• Add a room

  To set up your rooms click on the room key icon at the top left of your screen. Here you can log in with the administrator password. Once this page has opened, click on the 'Rooms' tab. If you want to add a room, click on the + room button at the top right. A number can be entered, a name of the room that is only visible to you in the PMS and a category to which it must be linked. Setting up your roomsPopular

• Booking Confirmation

  Booking Confirmation A booking confirmation is a very important part of the guests booking process and notifies them that their reservation has been successfully created. You can also use the booking confirmation to add a personal message and let them know of any details pertaining to their stay To Create a Booking Confirmation Document: Click on the Orange Settings Gear and sePopular

• Managing roomtypes

  Managing Room Types Configuring your room types on RoomRacoon is very easy. All you have to do is access the property setup where you can manage your room type settings or add a room type. How to manage Room Types Click on the key figure icon at the top left of your screen. **Look for the room type **you would like to change Underneath the name of the room type, click on the manage room types button. Make your adjustments and Click Save. ![](https://storPopular

• How Do I Set Up My Rooms?

  How Do I Set Up My Rooms? After setting up your room categories in your RoomRaccoon PMS for your hotel or B&B, you will be ready to add some rooms. If you want a room to be bookable via your RoomRaccoon Booking Engine, it needs to be assigned to a room type. Add a room Click on the Room Type IconPopular

• How to show the add-ons of a package deal on the invoice

  How to show the add-ons of a package deal on the invoice Do you have a package deal? You can choose whether you want to see it broken down on the invoice or whether the add-on is included in the price. Click on the room key icon at the top left of your screen. Click on the rate type to which the add-on is linked. When you have opened the rate type, you will notice the package linked on the right side. Here you can select if you want to show the package to reflect separatelyPopular

• How To Add An Inventory To The Add-Ons

  How To Add An Inventory To The Add-Ons If, for example, you only have 3 extra beds or baby cots in your accommodation, you can create an inventory for your add-ons. This way you can be sure that it is never over-booked or run out. How does this work? Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab. Click on a saved add-on or create aPopular

• When does my guest receive a booking confirmation

  When does my guest receive a booking confirmation? To personalize and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content’ box. How to Set up the Booking confirmation Click on the gear icon on the bottom left ofPopular

• How to customise the confirmation?

  How To Customize Documents If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible! You can use our templates and edit them with the information you want to include. How to create your own template Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab. Click on the existing document (for example the booking confirmatPopular

• What is the use of the grey columns in my calendar?

  What is the use of the grey columns in my calendar? One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. See below for more on grey columns. New Room You can add a new room such as a meeting room or a zoom meeting space in your property. To access this feature use the rooms tab in your property settings. Give your room a recognizable name and use the room numbers to influence thePopular

• Room type description

  RoomType Description RoomRaccoon Cloud Hotel Management is all about driving more direct bookings. While setting up your room types in your RoomRaccoon PMS, you can add an appealing description. This will help your guests to make a choice. Website and booking engine Your RoomRaccoon Booking engine is linked to your website we, therefore, advise you have a more detailed description on your website. The Booking engine should be a summary of the special features of the room and not a merePopular

• Automatically Close One Room When Another Room Is Booked

  Automatically Close One Room When Another Room Is Booked When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room. Room Category If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level. **SpecPopular

• How To Archive Rooms

  How To Archive Rooms Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time. When you archive a room, all data remains in the reservation so that you are still able to see the reservations if you search for the reservation number, It will simply not be visible in your agenda anymore. Because the amount of rooms your accommodation has influences your contract, this action can only be done by oneSome readers

• Connecting add-ons to a ledger

  Connecting add-ons to a ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. ![](https://storage.crisp.chat/users/helpdesk/websSome readers

• How do the pricetypes work?

  Our links with the external channels mainly run through the price types. It is therefore also very important that all your external channels are set up in the same way as your RoomRaccoon account. If you have rates at Booking.com Non Refundable and you want to keep them, then this must also be created in RoomRaccoon. All you need to know about pricetypes, you can find here. How can I setup my city taxSome readers

• Can I add a conference room?

  Can I add a conference room? The RoomRaccoon PMS aims to empower you by providing you with visibility of all bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. Add a new room This feature allows you to add a conference room just like any other room, to access this simply add the conference room via the rooms tab in property settings. Give your room a recognisable name and use the room numbers to influence the sorting order for your agenda. ![](https:Some readers

• How to change VAT

  How To Change VAT: Sometimes VAT is changed and when this happens it is important that this change is made on the day of the change. Here we explain how you can do this! Accommodation: Click on the orange setting gear icon at the bottom left of the screen to access your account settings. Scroll down to the VAT & currency settings. Change the VAT amount and remember to click on save at the top right of the screen! ![](https://storage.crisp.chat/users/helpdesk/website/61587d00Some readers

• Documents - Video Tutorial

  Documents - Video Tutorial Good to know Learn here when documents are sent automatically. Learn here how to send a document manually. Learn here how to add a new document.Some readers

• How To Set Up Derived Rates

  How To Set Up Derived Rates Derived rates are a modification on an existing rate (the base rate), for example breakfast included would cost an additional amount on top of a rate that does not include breakfast. Since you can only add an amount onto an existing rate it’s good to keep in mind when creating your base rate for it to be the lowest rate you offer, for example 1 guest room only. It's easier to update rates when they are derived but if you have two groups of derived rates (one forSome readers

• How to set up the online check-in

  How to set up the online check-in Create a convenient guest experience with our online check-in feature which allows guests to check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your hotel. The best feature of online-check in is the opportunity to sell room upgrades and add-ons in the online check-in. Besides this, there is the possibility to ask for payment during the online check-in. ThFew readers

• How to add a new document

  How to add a new document RoomRaccoon enables you to set up automatic mails to your guests before and after their stay. It is therefore important to enable these templates and add documents for your guests to receive and personalize their experience. How to add new documents to RoomRaccoon Click on the orange Cogwheel on the bottom left screen. Click on documents.Few readers

• How To Upgrade A Room Category With RaccoonUpsell

  How to Upgrade a Room Category Would you like to generate more turnover? With the use of the Upsell feature, you can offer extra services and products to your guests! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out. For this feature to work, RaccoonUpsell needs to be activated, to find out how to do this click [here.](https://helpFew readers

• How Can Guests Upgrade Their Stay With RaccoonUpsell and How do I Activate it?

  How can Guests Upgrade Their Stay With RaccoonUpsell and How do I Activate it? With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include: Offering your guests an upgrade to a more luxurious room category. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons at the online check-in, such as bikes, parking spaces or latFew readers

• How to Set-Up Your Epson Printer (Italy)

  How To Set Up Your Epson Printer (Italy) Step 1. Local Network Set-Up (Epson) Please be aware that RoomRaccoon does not provide support for the local network set-up (Step 1), if you find you require support you can contact the Epson Fiscal Printer department at [email protected] Download the files listed below from here. a. Istruzioni Certificati SSL.zip which contains two PDFs, both describFew readers

• RoomRaccoon Ticketing System

  RoomRaccoon Ticketing System With RoomRaccoon’s new ticketing system you can easily send us queries and monitor the statuses of them from your RoomRaccoon account! Here’s how to access it: Click on the question mark in the bottom right corner Click on "Contact Us" Click "OpenFew readers

• RoomRaccoon Gamification

  RoomRaccoon Gamification Your very own personalized RoomRaccoon Gamification Page is now available! We have created a performance overview and point system to help enhance your RoomRaccoon experience while ensuring that you make the most out of the amazing features our system has to offer. See how many great features you’re making the most of and those you are yet to discover. Here’s how to access it: Login to your RoomRaccoon account. Click on the Bell Icon [![](https://storaFew readers

• How to Upsell an Add-On in the Online Check-In

  How to Upsell an Add-On in the Online Check-In Once your add-ons have been included to your online check-in guests can select them by checking in via a link. You must add this link to either your pre stay email or confirmation email. Find out how to set up a pre stay email that includes an online check in link here. Setting Up Add-Ons in the Online Check-In Select the Property Set-Up [![](https:/Few readers

• How to clear cache on your browser

  How to clear cache and cookies in your browser Web browsers save browsing history and data to enhance the user experience on future visits by storing data and this data is known as cache. Sometimes data which is stored in the cache prohibits the loading of up-to-date contents. When you delete the stored cache data, the new version can be retrieved and this is also applicable for our PMS software that is occasionally updated. Cache files usually consist of larger files such as audio, videFew readers

• Checklist Add-ons and Package Deals

  Checklist Add-ons and Package Deals Do you have cleaning costs? Create a package deal to make these costs mandatory. Do you have add-ons that are not bookable for every room? Only select the relevant add-ons in the relevant categories that should be bookable in the specified room. Do you want to have certain add-ons visible on your housekeeping or breakfast list? Simply tick where you want the add-ons to be visible when setting them up. Email Documents Given the personally tailoredFew readers

• How to add a new user and their OIB (Croatia)

  How to add a new user and their OIB (Croatia) In the Croatian market, new users have a unique OIB that will be displayed on the invoice and sent to the government. To add a new user and their OIB, follow these steps: Click the gear icon. Go to the Login Tab. Add a new login. Enter all necessary information. Enter the OIB number. When you enter a booking and cFew readers

• Setting up Parent Types

  Parent Types Considering the volatility and unpredictability of the hospitality industry, we’ve taken steps to make your property as flexible as possible. On RoomRaccooon you can choose to sell your property as a whole apartment, villa or guesthouse as opposed to single rooms. This means that when you have single room units booked, the system will block the option of booking the entire property and vice versa when the property is booked. How to Set up Parent Types On the propertyFew readers

• How do I add a rate type

  How do I add a rate type? When you create a new room type, you must create an accompanying rate type that will be on your booking engine and your booking channels. You may create multiple rate types per room as well as different rate types for different channels. Adding rate types After creating your room type, go to property details and click on the the room you want to add a new rate on. ![](https://storagFew readers

• How to Change Google Maps Image in the email

  How to Change Google Maps Image in the email We encourage our users to not upload pictures onto their documents because every two months these are cleared and user data is cleared too. We recommend taking screenshots and uploading these to Google photos and saving the image address. How to edit Maps image Take a screenshot of your location on Google Maps Upload this Image to [Google PhotosFew readers

• How to Change the Google Maps Button in the Email

  How to change the google maps button in the email The google maps URL may provide you an inaccurate location on your maps and when your guest clicks the view Google maps button they may be redirected top the wrong location. This can happen for a number of reasons, hence its important to update this button with a verified URL. Go to Google Maps and find the location you want to link. Click on share and copy link. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/buFew readers

• How to Enable Rate Threshold

  How to enable rate threshold The rate threshold is a measure that RoomRaccoon has taken to ensure that you and your staff members prevent accidental spelling mistakes while managing your rates. For example, let’s say your staff member was meant to discount a low season rate by 10% during a certain period but instead this was misspelt to be discounted by 100%. RoomRaccoon will not allow this change to be saved and will warn your staff member that the discount rate has surpassed the thresholdFew readers

• How to Add a Remark in a Reservation

  How to Add a Remark in a Reservation You may want to add guest notes or remarks about a guest that you could use to make their stay more comfortable. When clicking on a reservation you can add remarks that will be seen on the reservation by hovering over it. How to Add remarks Open your reservation by clicking reservation (calendar icon). Click on the reservation you would like to add a remark on. On the section with the reservation number click the drop-down arrow next to tFew readers

• How to Activate Restricted Reports

  How to Activate Restricted Reports On Roomraccoon you have a staff member password and a manager’s password in your login accounts. With the Restricted reports feature you can restrict this in a way that only those logging in with the manager’s password can access the reports in your main menu. If you are working with performance targets for your team, you might want your staff to be able to access this information. This will however mean that staff will have access to overall performanceFew readers

• Creating a Voucher Discount code for Future Use

  Creating a Voucher Discount Code for Future Use RoomRaccoon understands the need for hotels to be flexible now more than ever during these unprecedented pandemic times. A 2020 Booking.com study notes that 73% of customers cited free cancellations as the reason for booking a property. This is understandable considering limitations on travel with the pandemic. If a guest is not able to visit your property after making a booking, one way you can mitigate a direct cancellation is by creditingFew readers

• How to add additional Booker/Guest data

  How to add additional Booker/Guest data On RoomRaccoon you can add Booker or Guest data so that you have a database of your guest needs before their arrival as well as for future bookings. You can set this up on the Booker section and this will be reflected every time the booker or guest books with you. To add additional Booker or Guest Data Access the Bookers tab on the right of the screen. Identify the booker which you would like to add information on. Click on the pencil icoFew readers

• How to set up cleaning fees

  How to Set Up Cleaning Fees If you have mandatory costs such as cleaning fees, linen or other costs, you can set this so that these costs are added to the reservation. We explain how you can do this! Please note, there is a difference in the mandatory costs for your own booking engine and your rates for the OTA (booking channels) Booking Engine Go to the room key at the top left and navigate to add-ons Create a new add-on with your mandatory costs ![](https://storage.crisp.chaFew readers

• How to set up ledgers with each accounting connection

  How to set up ledgers with each accounting connection To successfully use the accounting connection and to give you accurate reports, you must have ledgers set up where your add-ons will be allocated. Your ledgers allow you to allocate specific items that generate revenue, for example, all add ons pertaining to transport will be allocated to your transport ledger, this, in turn, reflects in the revenue generated from transport within your financial reports and your accounting software.Few readers

• How to Pull a Reservation List

  How to pull a reservation list On RoomRaccoon you are able to pull a reservation list for a given time by accessing the reservation agenda. How to access the reservations list Navigate to the reservations tab by clicking the reservations icon (calendar icon) Click on the reservations list tab and here you can select the date parameters of the reservations. Choose which reservations you wFew readers

• How to Delete a Room

  How to delete a room You may want to delete a room on your Room set up and this is possible by accessing the property set up. How to Permanently remove a room Access the property set up by clicking the key icon on the left of your screen. Click on the Rooms Tab on top. Identify the Room you want to delete and click on edit (pencil icon) next to the room name. ![](https://storaFew readers

• How to delete a Room Category on RoomRaccoon

  How To Delete A Room Category From RoomRaccoon On RoomRaccoon you can delete a room category on the condition that: The room category is not attached to any booking engine such as Booking.com All past, present and future bookings have been removed Unlink any rooms that are attached to that category Once the above has been checked you may delete the Room Category. How to delete the Room Category Access property settings (key icon) on the left of the screen. Click onFew readers

• How To Charge For An Extra Person In Your RoomRaccoon Rates

  How To Charge For An Extra Person In Your RoomRaccoon Rates To charge extra guests in RoomRaccoon all you have to do is setup derived rates for the given number of guests. Derived rates are a modification on an existing rate (the base rate), for example similar to how breakfast included would cost an additional amount on top of a rate that does not include breakfast. This too is then case with extra guests. How to setup derived rates Go to your Categories Tab in your Property SetFew readers

• How to Add Tips

  How to Add Tips On RoomRaccoon you are able to add tips as add-ons by creating an add-on and attaching it to a ledger that has 0.00% tax. How to set up Tips Navigate to property set up using the key icon on the left of your screen. Click on the add-ons tab and create a new add on by clicking “add add-on”. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/tips2_kv246a.Few readers

• How to Remove Add-Ons From RoomRaccoon

  How to Remove Add-Ons From RoomRaccoon You may delete or remove Add-ons from RoomRaccoon if the add-on is not linked to any package. Once you are sure that the Add-on is not linked you may simply access add-ons via property settings a delete this permanently. How to delete Add-Ons Access property settings by navigating to the property icon on the top left of the page Click on the Add-Ons tab. Locate the add-on you would like to delete and click on the pencil icon next to itFew readers

• What the Document Tags Do?

  What the Documents Tags do The document tags templates to be used to pull guest data in the documents that you send out in email form. Each tag pulls different kinds of information which will be added to your guest’s document. Below is a list of tags and the information each tag will show. General tags %onlinecheckinlink% - link that redirects the user to check-in online %booker% - Can be a company or person %booker_firstname% - First name of the booker %booker_lastname% - Last nFew readers

• How To Change The Minimum and Maximum Stay In RoomRaccoon

  How To Change The Minimum and Maximum Stay In RoomRaccoon You can select the minimum or maximum stay on each individual rate on RoomRaccoon via rates and availability. How to Change the Minimum stay Access the Rates and availability button on the left of your screen. Click on the edit button (pencil icon) on the room type you want to make changes on. ![](https://storage.crisp.chat/userFew readers

• How to See Changes Made By a User

  How to See The Changes Made by a User When you give your co-workers their own logins it’s easier to track down changes made on each reservation by each member. This is one way in which RoomRaccoon promotes accountability and transparency in front desk operations. On each reservation, there is a timeline that reports on all actions made on the reservation and which of your co-workers facilitated these changes. How to Access the timeline Click on the reservations icon (calendar iconFew readers