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• How can guests upgrade their stay with RaccoonUpsell?

  How can guests upgrade their stay via RaccoonUpsell? Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out Upgrade room type: Select the room key icon at the top left of your screeVery popular

• How to add a Room type

  How to add a Room type In accommodation settings (key icon at the top left hand side) you will find the tabs room and room type. Here, rooms are your actual rooms. Suppose you have 10 rooms of which 4 are double rooms and 6 are singles, then you only have to add 2 room types. You can also have all rooms show as individual room types. For example when you are renting out apartments. Do you want to know how to get a certain room at the top of your booking engine? [Specific Room types](httpVery popular

• What is derived pricing?

  What is derived pricing? Derived prices are rates that are dependent on other rates. The idea behind derived prices is that you, as a hotelier, need to manage less individual rates. A good example for commonly used derived prices are non-refundable rates or rates based on occupancies. Let's say you have a double room that you offer for 100€ a night. You might want to give a 5% discount for corporate guests who stay alone. Instead of having to manage both rates independently, derived priciVery popular

• When are documents sent automatically?

  When are documents sent automatically? Booking Confirmation: Right after the booking was made, the booking confirmation is sent automatically. Exceptions are iCal reservations and reservations that are added manually to the agenda. Booking Cancellation: When a guest has cancelled the reservation, a cancellation confirmatioPopular

• How do I set up a pre-stay and post-stay mail?

  Pre-stay emails can be used to remind your guest that they have booked an overnight stay and what time they can check in, but also to provide them with useful and fun tips. For example, send them an email with information about upcoming events, the closest sights and parking facilities, or alert them to the Add-ons you offer. This will show you that you are going for extra service. You can use the post-stay mail to get positive reviews and feedback. With RoomRaccoon's PMS you can send these emaPopular

• How to set up city tax

  How to set up city tax Different forms of touristic taxes apply in each country, province or city. This can be an amount per person per night or a percentage on the amount of accommodation. Fixed amount Go to the gearwheel on the bottom left of the PMS. Scroll down until you reach the section for city tax rules. In the setting you can choose between a currency or %. Click on the currency and save. Click on the key icon in the top left corner and open the rate to adjust tPopular

• How to create add-ons

  How to create add-ons Navigate to your add-on by clicking on the room key icon at the top left hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right hand side of the screen. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/scrPopular

• How to create a package deal (Hidden Article)

  How to create a package deal Would you like to offer a package deal including dinner, bicycles or access to your wellness center? A package deal is a combination of your rate type and one or more add-ons. How does it work? Go left to the > icon key and navigate to > add-ons. Create your add-ons, later you will add this to your rate type! When you have created your add-ons, navigate to the tab > category Go to the categoPopular

• Adding prepayments to my ratetype

  You can (if you work with a payment provider) have your rates set up to ask a partial or full amount prepayment.  Click on the key figure at the top left of your screen Under the roomtypes tab, you will find all your ratetypes per roomtype Click on the name of the ratetype you which to add the prepayment to.  Add the desired amount prepayment (10% to 100%)Some readers

• How do I upload my pictures of my room types?

  Drag and drop up to 25 images per room type. Your pictures will be used in the image slider of your Booking Engine which is linked to your website. RoomRaccoon PMS will resize your images automatically, ensuring that your rooms look great on any device. Having trouble uploading pictures? Please make sure that the file size does not exceed 20MB. The file types that you can upload are JPG or PNG files. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-Some readers

• All about add-ons & up-selling

  Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! So stick with us and read this article. It will help you to increase your revenue as well as your guest's experience.  Adding & managing add-ons Navigate to the add-ons tab in your property settings. Here you can add a new add-on or manage the exciting oSome readers

• Bookers and Reservations Import

  Import documents Would you like to Import your bookers and reservations from your previous software? Here's how! Download the excel sheets here for the bookers and for the reservations. ** Note: ** It is very important that the data is entered/pasted exactly as indicated on the sheet, otherwise the import will not work! The orange fields are mandatory for import. Done? Send the excel sheet back to our custSome readers

• How to create package deals

  How to create package deals Use your RoomRaccoon Booking Engine to offer more value to your guests of your hotel or B&B. This does not necessarily mean that you need to give a discount. Think about great combination deals and work together with local partners such as restaurants, the bowling alley or the cinema. A package deal is in fact a rate type including add-ons. Create the add-ons that are part of your package Click on the key icon to open the accommodation set-up ClickSome readers

• Add a room

  To set up your rooms click on the room key icon at the top left of your screen. Here you can log in with the administrator password. Once this page has opened, click on the 'Rooms' tab. If you want to add a room, click on the + room button at the top right. A number can be entered, a name of the room that is only visible to you in the PMS and a category to which it must be linked. Setting up your roomsSome readers

• Can I use a different rate for booking channels/OTAs?

  Many hoteliers choose to use a different rate type on booking channels in order to compensate the commission costs. This is no problem with RoomRaccoon, let us show you how to set this up.  _ NOTE: Many booking channels have a lowest price guarantee that you probably have agreed to. You might risk that booking channels exclude your property if you are in conflict with the agreed up on lowest rate. _ Setting up rates for OTAs (online travel agencies) Add in your RoomRaccoon account neSome readers

• When does my guest receive a booking confirmation

  When does my guest receive a booking confirmation You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content' box. But when exactly will it be sent? **When will it be sent? ** For bookings that come in via your own website (Booking Engine), a booking confirmation is automatically senSome readers

• Giving your guests a nice goodbye using Post-departure mails

  The after departure offers many possibilities to contact the guests after the stay. Feedback: Ask your guests for a review. You can add a link to a specific portal yourself. Offer the guest a discount for a new visit: The email will be sent to each guest, including guests who have booked through an OTA. Offer them a discount to book directly on their next visit. This saves your weather commission costs.  You can set up this mail here under the tab [Documents](https://support.roomraccSome readers

• What is the use of the grey columns in my calendar?

  One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. How you do that, you can read below: Add a new room Add a meeting room just like any other room via the rooms tab in your property settings. Give your room a recognizable name and use the room numbers to influence the sorting order for your calendar. This can also be notes or comments !! Room type: none In the drop-down menu yoSome readers

• How to customise the confirmation?

  You use the automatic templates, but you prefer to make a small adjustment to them. For example, that there is a reference to the booker's name instead of the guest? That's possible! You can use our templates to edit them, in this article we will explain how. Please note:  **As soon as a custom template is created, it will no longer be included in the live updates. We are also unable to provide support for this and these will need to be updated by the hotelier him or herself. ** We will noSome readers

• Booking confirmation

  The booking confirmation is very important for the guest. Once a guest has received the confirmation, they will know that the booking has been made successfully. You can also use the booking confirmation to add a personal message. Find our tips here: Tip: Do you have an accommodation with different room types or even an accommodation in a different location? Change the address in the confirmation! You can create the booking confirmation by room type.  Tip: Would you like to give aSome readers

• How do I set up my rooms?

  After setting up room types in your RoomRaccoon PMS for your hotel or B&B, you are ready to add some rooms. If you want a room to be bookable via your RoomRaccoon Booking Engine, it needs to be assigned to a room type.  Add a room Navigate to the rooms tab in your property settings. Here you can add a new room or manage exciting once.  Room Number Room numbers influence the sorting order of rooms in your RoomRaccoon agenda. Also, the room number is used for the invoice which mightSome readers

• Room type description

  RoomRaccoon Cloud Hotel Management is all about driving more direct bookings. While setting up your room types in your RoomRaccoon PMS, you can add an appealing description. This will help your guests to make a choice. A few things to keep in mind Your RoomRaccoon Booking Engine is linked to your website of your hotel or B&B. We advise you to use your website (not your Booking Engine) for a very detailed description of your different room types. In your RoomRaccoon Booking Engine, you shSome readers

• Managing roomtypes

  It is possible that you want to change something in your roomtypes or add something, you can manage your roomtypes from within the system.  Click on the key figure icon at the top left of your screen. Look for the roomtype you would like to change Underneath the name of the roomtype, click on the manage roomtypes button.  Make your adjustments and press saveSome readers

• How to show the add-ons of a package deal on the invoice

  How to show the add-ons of a package deal on the invoice Do you have a package deal? You can choose whether you want to see it broken down on the invoice or whether the add-on is included in the price. Click on the room key icon at the top left of your screen. Click on the rate type to which the add-on is linked. When you have opened the rate type, you will notice the package linked on the right side. Here you can select if you want to show the package to reflect separatelySome readers

• How do the pricetypes work?

  Our links with the external channels mainly run through the price types. It is therefore also very important that all your external channels are set up in the same way as your RoomRaccoon account. If you have rates at Booking.com Non Refundable and you want to keep them, then this must also be created in RoomRaccoon. All you need to know about pricetypes, you can find here. How can I setup my city taxFew readers

• Can I add a conference room?

  One of the best features of your RoomRaccoon PMS is that you can keep track of bookable rooms that you do not want to sell via your RoomRaccoon Booking Engine.  Add a new room Add a conference room just like any other room via the rooms tab in your property settings. Give your room a recognisable name and use the room numbers to influence the sorting order for your agenda. Room type: none In the drop-down menu, you are now asked to assign the room to one of your room types. ForFew readers

• Connecting add-ons to a ledger

  Is your accounting software integrated with RoomRaccoon? If so, it is necessary to link your add-ons to a ledger account so that it is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screenFew readers

• How to change VAT

  Changing VAT: Sometimes VAT is changed and when this happens it is important that this change is made on the day of the change. We will explain how you can do this! Accommodation: Click on the gear icon at the bottom left of the screen to access your account settings. On the right side of the page you will see VAT & currency settings Change the VAT amount and remember to click on save at the top right of the screen! ** Please note ** _When the VAT is changed nationally, RooFew readers

• How to close a room automatically when another room is booked

  How to close a room automatically when another room is booked The system can automatically close a room when another room is booked. This works in 2 different ways: on room type level or on room level. Scenario's: When to use this function? I have 2 different rooms, room A and B, together they are a family room. When the family room is booked, room A and B will be closed automatically. When room A or B is booked the family room will be automatically closed. This works the best wayFew readers

• How to add an inventory to the add-ons

  How to add an inventory to the add-ons If, for example, you only have 3 extra beds or baby cots in your accommodation, you can place an inventory to your add-on. This way you can be sure that it is never over-booked. How does this work? Click on the the > Key icon on the left hand side of the screen and open the > add-ons tab. Click on an already saved add-on or create a new add-on. Select the applicable tick boxes, ie. > per person or > per night CliFew readers

• How to archive rooms

  How to archive rooms Renovating rooms? Archive them until further notice! You never know what might happen. You can suddenly decide to rent out lesser rooms due to renovations. Or perhaps you have decided to turn some rooms into conference rooms instead. Whatever the reason, you will need to archive that room. When you archive a room, all the data stays in the reservation and you are still able to see the reservations if you search for the reservation number. It simply will not show in yFew readers

• How to set up derived pricing

  How do I set up derived rates? Here are the steps: Go to your room types in your property settings _(key-icon) _ In the room type you want to have a derived rate, choose the option "New Rate" Fill the required details of the rate (Name, selling point, restrictions, etc.) In the option "Derived from", choose from which rate you want the one you are creating to be dependent from Choose if you want the change to be in percentage or in amount Choose the amount/percentaFew readers

• Documents - Video Tutorial

  Documents - Video Tutorial Good to know Learn here when documents are sent automatically. Learn here how to send a document manually. Learn here how to add a new document.Few readers

• How to add a new document

  How to add a new document In RoomRaccoon you can set up automatic mailings. Therefore it is important to activate the templates needed for this to the system. Step by step Click on the orange wheel in the left corner. Click on "Documents". Click on "+ add new document" in your category of choice. Give the document a name and customise the content to your liFew readers

• How to set up the online check-in

  How to set up the online check-in In RoomRaccoon there is the possibility to let your guests check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your accommodation. You even have the possibility to sell room upgrades or add-ons in the online check-in. Besides this, there is the possibility to [ask for payment during theFew readers