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Accommodation Set up
Roomtypes & Rooms | Ratetypes | Package deals | Add-ons | Yield
How To Add A Room Type
How To Add A Room Type Personalization is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories. Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas. Ensure th
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Checklist Categories and Rate types
Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and lin
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When Are Documents Sent Automatically?
When Are Documents Sent Automatically? Booking Confirmations: As soon as the reservation is made by the guest, a booking confirmation is sent to them automatically, with the exceptions of iCal reservations and reservations that are added manually to the ag
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What is Derived Pricing?
What Is Derived Pricing? Your derived prices are a variation of your categories standard rate, this is the rate that appears in bold within your PMS category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests. A fast
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How to Import Your Bookers and Reservations to Your RoomRaccoon PMS
Import Your Bookers and Reservations into Your RoomRaccoon PMS With RoomRaccoon you can import your bookers and reservations from your previous software by sending us a filled in excel sheet of data reservation. To import your reservations or bookers you will need to Download the RoomRaccoon Excel import template here: Reservations [Bookers](https://docs.google.com/spreadsheets/d/1j5fGYnvYM
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How To Set Up City Tax Rules
How To Set Up City Tax Rules Different forms of tourist tax apply depending on each country, province or city. This can be calculated upon an amount per person per night or a percentage of the amount the accommodation accumulates. How to set a city tax amount Click on the orange settings gear in the bottom left corner. Scroll down until you reach the section for city tax rules. In the settings you can choose between a currency or %. Enter the city tax amount and click save.
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How Do I Set Up A Pre-Stay Mail?
How Do I Set Up A Pre-Stay Email? Pre stay emails is important in providing guests with details in preparation of their stay at your property. The Pre-stay emails includes: Check in and Check-out times The number of stay nights Information about points of interest and activities they can do on your property as well as within surrounding areas. How do I activate my automatic Pre-Stay Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your s
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How to create add-ons
How to create add-ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose wh
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How to Create a Package Deal
How to create a package deal Create an amazing package deal for your guests with a combination of your add-ons. Include dinner, day activities or access to your wellness center in your rate, for a stay your guests will find hard to resist. How To Setup a Package Deal Click on the property setup icon and navigate to the Categories tab. Select the category you would like the package to be included in and click on + New Rate  have your rates set up to ask a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the room types tab, you will find all your rate types per roomtype. Click on the name of the rate type you which to add the prepayment to. , for example breakfast included would cost an additional amount on top of a rate that does not include breakfast. Since you can only add an amount onto an existing rate it’s good to keep in mind when creating your base rate for it to be the lowest rate you offer, for example 1 guest room only. It's easier to update rates when they are derived but if you have two groups of derived rates (one for
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Connecting add-ons to a ledger
Connecting add-ons to a ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. 
How To Set Up Your Epson Printer (Italy) Step 1. Local Network Set-Up (Epson) Please be aware that RoomRaccoon does not provide support for the local network set-up (Step 1), if you find you require support you can contact the Epson Fiscal Printer department at
[email protected]
Download the files listed below from here. a. Istruzioni Certificati SSL.zip which contains two PDFs, both describ
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How to Upsell an Add-On in the Online Check-In
How to Upsell an Add-On in the Online Check-In To include add-ons to your online check in, your RaccoonUpsell needs to be activated. To find out how to do this click here. Once your add-ons have been included to your online check-in guests can select them by checking in online via the online check in link. You must add this link to either your pre stay email or confirmation email. Find out how to set up a pre-stay email that includes an online check in link [here](https://help.roomraccoon.co
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RoomRaccoon Gamification
RoomRaccoon Gamification Your very own personalized RoomRaccoon Gamification Page is now available! We have created a performance overview and point system to help enhance your RoomRaccoon experience while ensuring that you make the most out of the amazing features our system has to offer. See how many great features you’re making the most of and those you are yet to discover. Here’s how to access it: Login to your RoomRaccoon account. Click on the Bell Icon [
How to add a new user and their OIB (Croatia) In the Croatian market, new users have a unique OIB that will be displayed on the invoice and sent to the government. To add a new user and their OIB, follow these steps: Click the gear icon. Go to the Login Tab. Add a new login. Enter all necessary information. Enter the OIB number. When you enter a booking and c
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How do I add a rate type
How do I add a rate type? When you create a new room type, you must create an accompanying rate type that will be on your booking engine and your booking channels. You may create multiple rate types per room as well as different rate types for different channels. Adding rate types After creating your room type, go to property details and click on the the room you want to add a new rate on.  Booking Engine Go to the room key at the top left and navigate to add-ons Create a new add-on with your mandatory costs  on the left of the screen. Click on
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How To Change The Minimum and Maximum Stay In RoomRaccoon
How To Change The Minimum and Maximum Stay In RoomRaccoon You can select the minimum or maximum stay on each individual rate on RoomRaccoon via rates and availability. How to Change the Minimum stay Access the Rates and availability button on the left of your screen. Click on the edit button (pencil icon) on the room type you want to make changes on. . Click on the reservation you would like to add a remark on. On the section with the reservation number click the drop-down arrow next to t
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How to Enable Rate Threshold
How to enable rate threshold The rate threshold is a measure that RoomRaccoon has taken to ensure that you and your staff members prevent accidental spelling mistakes while managing your rates. For example, let’s say your staff member was meant to discount a low season rate by 10% during a certain period but instead this was misspelt to be discounted by 100%. RoomRaccoon will not allow this change to be saved and will warn your staff member that the discount rate has surpassed the threshold
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How to Activate Restricted Reports
How to Activate Restricted Reports On Roomraccoon you have a staff member password and a manager’s password in your login accounts. With the Restricted reports feature you can restrict this in a way that only those logging in with the manager’s password can access the reports in your main menu. If you are working with performance targets for your team, you might want your staff to be able to access this information. This will however mean that staff will have access to overall performance
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How to add additional Booker/Guest data
How to add additional Booker/Guest data On RoomRaccoon you can add Booker or Guest data so that you have a database of your guest needs before their arrival as well as for future bookings. You can set this up on the Booker section and this will be reflected every time the booker or guest books with you. To add additional Booker or Guest Data Access the Bookers tab on the right of the screen. Identify the booker which you would like to add information on. Click on the pencil ico
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How to set up ledgers with each accounting connection
How to set up ledgers with each accounting connection To successfully use the accounting connection and to give you accurate reports, you must have ledgers set up where your add-ons will be allocated. Your ledgers allow you to allocate specific items that generate revenue, for example, all add ons pertaining to transport will be allocated to your transport ledger, this, in turn, reflects in the revenue generated from transport within your financial reports and your accounting software.
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How To Charge For An Extra Person In Your RoomRaccoon Rates
How To Charge For An Extra Person In Your RoomRaccoon Rates To charge extra guests in RoomRaccoon all you have to do is setup derived rates for the given number of guests. Derived rates are a modification on an existing rate (the base rate), for example similar to how breakfast included would cost an additional amount on top of a rate that does not include breakfast. This too is then case with extra guests. How to setup derived rates Go to your Categories Tab in your Property Set
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How to Add Tips
How to Add Tips On RoomRaccoon you are able to add tips as add-ons by creating an add-on and attaching it to a ledger that has 0.00% tax. How to set up Tips Navigate to property set up using the key icon on the left of your screen. Click on the add-ons tab and create a new add on by clicking “add add-on”.  Click on the reservations list tab and here you can select the date parameters of the reservations. Choose which reservations you w
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How to See Changes Made By a User
How to See The Changes Made by a User When you give your co-workers their own logins it’s easier to track down changes made on each reservation by each member. This is one way in which RoomRaccoon promotes accountability and transparency in front desk operations. On each reservation, there is a timeline that reports on all actions made on the reservation and which of your co-workers facilitated these changes. How to Access the timeline Click on the reservations icon (calendar icon
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How to Delete a Room
How to Delete a room You may want to delete a room on your Room set up and this is possible by accessing the property set up. How to Permanently remove a room Access the property set up by clicking the key icon on the left of your screen. Click on the Rooms Tab on top. Identify the Room you want to delete and click on edit (pendcil icon) next to the room name.  Scroll down to email settings Choose your fallback language , you can choose how you want this to be shown in the invoice. You can manage this by accessing the property settings. There are 3 ways to view add-ons on the invoice which is Show all add-ons on invoices - will show each addon in their own line with their name showing **Show add-ons as an arra
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What should I do if I have an error in SAFT file
What should I do if I have an error in SAFT file If you tried to send you SAFT file to Tax Authorities or you accountant, and an error is being reported please check: That the file is in XML format You exported the monthly file and not the Yearly one. Click here for more on how to export the Saft file If you are in rms.roomraccoon.com, go to staging.roomraccoon.com and export the file again. If you followed this steps but you still have an error, [open a ticket](https://rms.room
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How to prevent an error in your SAF-T file
How to prevent an error in your SAF-T file In Portugal, companies have an obligation to send tax authorities a file with all accountant documents of the month. It’s possible however that when exporting the file you may encounter an error, see below for more on preventing this from happening. Always follow the correct steps to issue a document. For more on how to issue an invoice, click here. Set your ledgers
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Package included or excluded in the Price
Package included or excluded in the price On RoomRaccoon you have the option to either include add-ons in your rate to make it a package or to exclude it and have it shown as extras on your invoice. You can do this for each rate by accessing the property settings. How to include add-ons in the price Access your rates by clicking your room types tab (key icon) Click on the rate you want to create a package for or create a new rate. Under package, click on “add-ons included i
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How to add a booker's email address
How to add a booker’s email address You can add a booker’s email address after you’ve added their information on the bookers tab. To add the bookers email address Access the guest history section. Find the guest name and click the edit button (pencil icon) or search the pre-added guest name. In the “E
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How to export a SAF-T file
How to export a SAF-T file In Portugal, it is mandatory to deliver the SAF-T file every month on the Tax Authority portal. On RoomRaccoon you can easily export the file as well as an annual audit file if necessary. To export the file, follow the steps below Access the Reports menu in your PMS On the upper right side you will find two boxes referring to the month and year that you must select
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Grey rooms & invoicing - What you should know
Grey Rooms and Invoicing - What you should know Your grey rooms are different from your normal rooms as they do not affect the price or the occupancy of your property. This therefore affects how the invoice for grey rooms is drafted, please ensure that you take note of the following. When adding prices, do this on the add-ons section and not in the payments section. the invoice does not include the days of the reservation, for example the conference room being used from the 9th to the
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How to add a description to the invoice
How to add a description to the invoice On RoomRaccoon you can add a description to the invoice. You can use this for reporting or capturing a project number or any reference if this is a business stay or otherwise. . How to add a description to the invoice Click on the reservation in your agenda. Scroll down to documents and choose “make new invoice” Add your invoice description in the shor
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How can I change credit card information stored in the booker profile?
How can I change the credit card information stored in the booker profile If you’ve made a mistake when capturing the credit card details of a booker on RoomRaccoon, you can delete the booker and re-add them with the correct credit card details. Alternatively, you can use the correct credit card in the reservation payments. To delete the booker Access the guest history tab Click on the penci
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How Do I Upload My Pictures of My Room Types
How Do I Upload My Pictures Of My Room Types High quality images of your room types are very important in giving prospective guests a view of what your rooms look like. How to upload images of room types Access your room types (key icon) Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images for
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How to Delete a Document
How to Delete a Document You can permanently delete a document from your PMS if the document doesn’t serve any purpose or you want to create an entirely new one. To delete a document Access your account settings by clicking the orange gear icon at the bottom right of the screen. Click on the documents section Find the document you want to delete and click on it. This could be the pre-s
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How to Delete Images on my Room Type
How do I delete images on my room type You may want to delete images when updating them with new ones or when you want to disable a certain room type. To do this ll you have to do is access your room type settings and delete the image/s on the specified room type. How do I delete images on my room type Access your room types (key icon) Identify which Room Type you would like to delete the images on. Click on “Manage Room type”.  there is no credit card or email of the booker is missing. There will also be a lock present if you are not integrated with a payment service provider, this is to show you how it it could possibly look should you be integrated. When the
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How to stop an invoice from being created after the online check-in
How to stop an invoice from being created after the online check-in You can allow RoomRaccoon to automatically create an invoice when a guest has checked-in online. If you do not want the invoice to be created after the online check-in you can configure this in account settings. How to stop invoice auto-generating after online check-in Access account settings via the orange gear icon (bottom left) Scroll down to Invoice settings. On “invoice number formatting”, uncheck the bo
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How to Set up the Standard Amount in the Cash Drawer
How to Set up the Standard Amount in the Cash Drawer The cash drawer is used to keep track of cash payments and withdrawals. RoomRaccoon gives you the ability to set a standard amount in your cash drawer to maintain consistent funds. To maintain this amount your staff member will withdraw the extra cash and allocate it to the Vault if the cash in the drawer exceeds the standard amount during the closing of the drawer in the evening. How to set up the standard amount in the cash drawe
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How to Set up the Corporate Booker Profile
How to Set up the Corporate Booker Profile In order for the rate to be available for the intended booker, you must create a booker profile that allows access to the STO rate. Navigate to guest History Select create a new guest/company, or go to an existing company profile. On the bottom right of the profile, you can set up the discount rate or percentage. You can set this as a flat rate or
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