• How To Add A Room Type

  How To Add A Room Type Personalisation is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories. Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas. Ensure thPopular

• Checklist Categories and Rate types

  Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and linPopular

• When Are Documents Sent Automatically

  When Are Documents Sent Automatically RoomRaccoon allows you to automatically send documents to your guests and minimise the manual administration of sending guest communication. These documents can be configured in the documents tab of the account settings. Booking Confirmations As soon as the reservation is made by the guest, a booking confirmation is sent to them automatically, with the exceptions of iCal reservations and reservations that are added manually to the agenda. Click hPopular

• How to Import Your Bookers and Reservations to Your RoomRaccoon PMS

  Import Your Bookers and Reservations into Your RoomRaccoon PMS With RoomRaccoon you can import your bookers and reservations from your previous software by sending us a filled in excel sheet of data reservation. To import your reservations or bookers you will need to Download the RoomRaccoon Excel import template here: Reservations Bookers (https://docs.google.com/spreadsheets/d/1j5fGYnvYMPopular

• What Is Derived Pricing?

  What Is Derived Pricing? Your derived prices are a variation of your categories standard rates, This is the rate that appears in bold within your PMS in the category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests.Popular

• How to Set up City Tax Rules

  How to Set up City Tax Rules Different forms of tourist tax apply depending on each country, province or city. This can be calculated upon an amount per person per night or a percentage of the amount the accommodation accumulates. How to set a city tax amount Click on the orange settings gear in the bottom left corner. Scroll down until you reach the section for city tax rules. In the settings you can choose between a currency or %. Enter the city tax amount and click save.Popular

• How to Create Add-Ons

  How to Create Add-Ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose whPopular

• How Do I Set up a Pre-stay Mail?

  How Do I Set up a Pre-stay Mail? Pre stay emails is important in providing guests with details in preparation of their stay at your property. The Pre-stay emails includes: Check in and Check-out times The number of stay nights Information about points of interest and activities they can do on your property as well as within surrounding areas. How do I activate my automatic Pre-Stay Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your scPopular

• How to Create a Package Deal

  How to Create a Package Deal Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness centre in your rate, for a stay your guests will find hard to resist. How to Setup a Package Deal Click on the property setup icon and navigate to the Categories tab. Select the category you would like the pacPopular

• All About Add-Ons & Upselling

  All About Add-Ons & Upselling Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! How to add add-ons Navigate to the key icon and click on the “ADD-ONS” tab. (https://storage.crisp.chatPopular

• Adding Prepayments to My Ratetype

  Adding Prepayments to My Ratetype RoomRaccoon offers you the ability to have your rates requested as a partial or full payment. You can (if you work with a payment provider) have your rates set up to ask for a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the property details tab , you will find all your rate types per room type. Click on the name of the rate type you wish to add the prepayment to. (https://storage.crisp.chaPopular

• Implementation Plans

  Implementation Plans The implementation plan is for new RoomRaccoon clients that are in the implementation phase and starting to configure their accounts. Here you can view and download your dedicated implementation plan and follow along on your daily workshops and milestones Our daily workshops are hosted on Google Meet, you should have received meeting invitations if you have been enrolled into an Implementation cycle. If you have not received them, please log a Support ticket and your IPopular

• How to Upload Room Type Images?

  How to Upload Room Type Images? High quality images for your room types are very important in giving prospective guests a view of what your rooms look like. How to upload room type images Access your room types (key icon) Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images for your room typePopular

• How Do I Set Up Post-stay E-mails

  How to Set Up Post-stay Emails Post-stay emails create a communication channel between the hotel and the guest after their stay. This is important because it allows guests to provide feedback through reviews. Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests! You can easily set up post-stay emails in these easy steps: Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your screen. CPopular

• How to Create a Booking Confirmation

  How to Create a Booking Confirmation A booking confirmation is one of the most important documents when sending communication to guest. The confirmation let’s guests know that the reservation is successful and you can add a personal message detailing information about their stay. To Create a Booking Confirmation Document Click on the Orange Settings Gear and select the Documents Tab Click on the Reservation Confirmation Document. (https://storage.crisp.chat/users/helpdesk/wPopular

• RoomRaccoon Ticketing System

  Here’s how to access it: Click on the question mark icon in the bottom right corner of your screen and select the Help centre option. Click on the "Submit a ticket" Tab on the top of your screen. Fill in your email address and subject, choose the category your query falls under, describe it in the descrSome readers

• What Is the Use of the Grey Rooms in My Calendar?

  What Is the Use of the Grey Rooms in My Calendar? One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. See below for more on grey columns. New Room You can add a new room such as a meeting room or a zoom meeting space in your property. To access this feature use the rooms tab in your property settings. Give your room a recognisable name and use the room numbers to influence the sSome readers

• How to Customise the Booking Confirmation

  How to Customise the Booking Confirmation If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible! You can use our templates and edit them with the information you want to include. How to create your own template Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab. Click on the existing document (for example the booSome readers

• When Does My Guest Receive a Booking Confirmation

  When Does My Guest Receive a Booking Confirmation To personalise and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content’ box. How to Set up the Booking confirmation Click on the gear icon on the bottom left of tSome readers

• How to Add an Inventory to the Add-Ons

  How to Add an Inventory to the Add-Ons It’s important to create an inventory for your add-ons so that an add-on is not overbooked. If you have 3 beds on your property, you can create an inventory so that you can see how many beds are still available to be booked. How to add inventory to an add-on Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab.Some readers

• Automatically Close One Room When Another Room Is Booked

  Automatically Close One Room When Another Room Is Booked When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room. Room Category If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.Some readers

• How To Set Up Derived Rates

  How To Set Up Derived Rates Derived rates are a modification on an existing rate (the base rate), for example breakfast included would cost an additional amount on top of a rate that does not include breakfast. Since you can only add an amount onto an existing rate it’s good to keep in mind when creating your base rate for it to be the lowest rate you offer, for example 1 guest room only. It's easier to update rates when they are derived but if you have two groups of derived rates (one forSome readers

• How to show the add-ons of a package deal on the invoice

  How to show the add-ons of a package deal on the invoice Do you have a package deal? You can choose whether you want to see it broken down on the invoice or whether the add-on is included in the price. Click on the room key icon at the top left of your screen. Click on the rate type to which the add-on is linked. When you have opened the rate type, you will notice the package linked on the right side. Here you can select if you want to show the package to reflect separatelySome readers

• How to Archive Rooms

  How to Archive Rooms Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time. When you archive a room, all data remains in the reservations within that room so that you are still able to see the reservation details if you search for the reservation number, It will simply not be visible in your agenda anymore. The amount of rooms your accommodation has influences your contract, as a result thiSome readers

• How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It?

  How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It? With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include: Offering your guests an upgrade to a more luxurious room category. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons at the online check-in, such as bikes, parking spaces orSome readers

• Managing Roomtypes

  Managing Room Types Configuring your room types on RoomRacoon is very easy. All you have to do is access the property setup where you can manage your room type settings or add a room type. How to manage Room Types Click on the key figure icon at the top left of your screen. Look for the room type you would like to change under the property details tab. UndeSome readers

• Room Type Description

  Room Type Description RoomRaccoon Cloud Hotel Management is all about driving more direct bookings. While setting up your room types in your RoomRaccoon PMS, you can add an appealing description. This will help your guests to make a choice. Website and booking engine Your RoomRaccoon Booking engine is linked to your website we, therefore, advise you have a more detailed description on your website. The Booking engine should be a summary of the special features of the room and not a mereSome readers

• Connecting Add-Ons to a Ledger

  Connecting Add-Ons to a Ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. (https://storage.crisp.chat/users/helpdesk/webSome readers

• How to Set up the Online Check-in

  How to Set up the Online Check-in Create a convenient guest experience with our online check-in feature which allows guests to check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your hotel. The best feature of online check-in is the opportunity to sell room upgrades and add-ons in the online check-in. Besides this, there is the possibility to ask for payment during the online check-in. ThSome readers

• Can I Add a Conference Room?

  Can I Add a Conference Room The RoomRaccoon PMS aims to empower you by giving you visibility of all bookable rooms you do not want to sell through your RoomRaccoon Booking Engine. Conference rooms are a type of grey room in RoomRaccoon so to add a conference room you simply need to add a grey room. Add a new room Simply add the grey room via the rooms tab in property settings by clicking + new room tab. Give your room a recognisable name and use the room numbers to influence the sorSome readers

• How to Change VAT

  How to Change VAT Sometimes VAT is changed and when this happens it is important that this change is made on the day of the change. Here we explain how you can do this! Click on the orange setting gear icon at the bottom left of the screen to access your account settings. Scroll down to the Currency & taxes. Change the VAT amount and remember to click on save at the top right of the screen! (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2022-09Some readers

• How to Set-up Your Epson Printer (Italy)

  How To Set Up Your Epson Printer (Italy) Step 1. Local Network Set-Up (Epson) Please be aware that RoomRaccoon does not provide support for the local network set-up (Step 1), if you find you require support you can contact the Epson Fiscal Printer department at [email protected] Download the files listed below from here. Istruzioni Certificati SSL.zip which contains two PDFs, both describinSome readers

• How to Upgrade a Room Category With Raccoonupsell

  How to Upgrade a Room Category Would you like to generate more turnover? With the use of the Upsell feature, you can offer extra services and products to your guests! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out. For this feature to work, RaccoonUpsell needs to be activated, to find out how to do this click here. (https://helpSome readers

• How do the pricetypes work?

  Our links with the external channels mainly run through the price types. It is therefore also very important that all your external channels are set up in the same way as your RoomRaccoon account. If you have rates at Booking.com Non Refundable and you want to keep them, then this must also be created in RoomRaccoon. All you need to know about pricetypes, you can find here. How can I setup my city taxSome readers

• How to Add a New Document

  How to Add a New Document RoomRaccoon enables you to set up automatic mails to your guests before and after their stay. It is therefore important to enable these templates and add documents for your guests to receive and personalise their experience. How to add new documents to RoomRaccoon Click on the orange gear on the bottom left screen . Click on documents. (https://storage.crispSome readers

• How to Upsell an Add-on in the Online Check-in

  How to Upsell an Add-on in the Online Check-in To include add-ons to your online check in, your RaccoonUpsell needs to be activated. To find out how to do this click here. Once your add-ons have been included to your online check-in guests can select them by checking in online via the online check in link. You must add this link to either your pre stay email or confirmation email. Find out how to set up a pre-stay email that includes an online check in link here (https://help.roomraccoon.coFew readers

• RoomRaccoon Gamification

  RoomRaccoon Gamification Your very own personalised RoomRaccoon Gamification Page is now available! We have created a performance overview and point system to help enhance your RoomRaccoon experience while ensuring that you make the most out of the amazing features our system has to offer. See how many great features you’re making the most of and those you are yet to discover. Here’s how to access it: Login to your RoomRaccoon account. Click on the Bell Icon (https://storaFew readers

• How to Clear Cache on Your Browser

  How to Clear Cache on Your Browser Web browsers save browsing history and data to enhance the user experience on future visits by storing data and this data is known as cache. Sometimes data which is stored in the cache prohibits the loading of up-to-date contents. When you delete the stored cache data, the new version can be retrieved and this is also applicable for our PMS software that is occasionally updated. Cache files usually consist of larger files such as audio, video or flash fFew readers

• Setting up Parent Types

  Setting Up Parent Types What it is: a flexible configuration that allows you to sell your property by single rooms or by the entire property. For example, if you have a guest house with 10 rooms and you can make it possible to book either the entire guest house at once or to book room by room. How do parent types work When a guest books the parent type, the child type is blocked to prevent receiving reservations for the rooms when the entire house is booked. When a room of the chFew readers

• How Do I Add a Rate Type

  How Do I Add a Rate Type When you create a new room type, you must create an accompanying rate type that will be on your booking engine and your booking channels. You may create multiple rate types per room as well as different rate types for different channels. Adding rate types After creating your room type, go to property details and click on the room you want to add a new rate for. (https://storage.crFew readers

• How to Delete a Room Category From RoomRaccoon

  How to Delete a Room Category From RoomRaccoon On RoomRaccoon you can delete a room category on the condition that: The room category is not attached to any booking engine such as Booking.com All past, present and future bookings have been removed Unlink any rooms that are attached to that category Once the above has been checked you may delete the room category. How to delete the Room Category Access the Room types tab (key icon) on the top left of the screen. NavigatFew readers

• How to Add a New User and Their OIB (Croatia)

  How to Add a New User and Their OIB (Croatia) In the Croatian market, new users have a unique OIB that will be displayed on the invoice and sent to the government. To add a new user and their OIB, follow these steps: Click the gear icon. Go to the Login Tab. Add a new login. Enter all necessary information. Enter the OIB number. When you enter a booking and cFew readers

• How to Change the Minimum and Maximum Stay In RoomRaccoon

  How to Change the Minimum and Maximum Stay In RoomRaccoon You can select the minimum or maximum stay on each individual rate on RoomRaccoon via rates and availability. How to Change the Minimum stay Access the Rates and Availability Tab on the left of your screen. Click on the edit button (pencil icon) on the room type you want to make changes on. (https://storage.crisp.chat/users/heFew readers

• How to Set Up Cleaning Fees

  How to Set Up Cleaning Fees If you have mandatory costs such as cleaning fees, linen or other costs, you can set this so that these costs are added to the reservation. We explain how you can do this! Please note, there is a difference in the mandatory costs for your own booking engine and your rates for the OTA (booking channels) Booking Engine Go to the room key at the top left and navigaFew readers

• Creating a Voucher Discount Code for Future Use

  Creating a Voucher Discount Code for Future Use RoomRaccoon understands the need for hotels to be flexible now more than ever during these unprecedented pandemic times. A 2020 Booking.com study notes that 73% of customers cited free cancellations as the reason for booking a property. This is understandable considering limitations on travel with the pandemic. If a guest is not able to visit your property after making a booking, one way you can mitigate a direct cancellation is by crediting thFew readers

• Checklist Add-Ons and Package Deals

  Checklist Add-Ons and Package Deals Do you have cleaning costs? Create a package deal to make these costs mandatory. Do you have add-ons that are not bookable for every room? Only select the relevant add-ons in the relevant categories that should be bookable in the specified room. Do you want to have certain add-ons visible on your housekeeping or breakfast list? Simply tick where you want the add-ons to be visible when setting them up. Email Documents Given the personally tailFew readers

• Room Categories in RaccoonHousekeeping List

  Room Categories in RaccoonHousekeeping List The room categories in the housekeeping list give you an overview of all the rooms and the time it takes to serve in different statuses. This is because it will take different times to service a room that is dirty than a room that needs a freshen up or turn down. To access Room categories cleaning time Click on settings from your housekeeping overview. Navigate to the Room categories section. View your room categories cleaning times.Few readers

• How to Add Team Members to the Housekeeping List

  How to Add Team Members to the Housekeeping List It’s important to add team members in your housekeeping so that you can assign them to different rooms and ensure that communication of duties is done clearly within the team. To add a team member Click on settings from your Racconhousekeeping overview. Navigate to the team members section. Click “Add team member”. Add new team memFew readers

• How to Change the Google Maps Button in the Email

  How to Change the Google Maps Button in the Email The google maps URL may provide you an inaccurate location on your maps and when your guest clicks the view Google maps button they may be redirected to the wrong location. This can happen for a number of reasons, hence its important to update this button with a verified URL. Go to Google Maps and find the location you want to link. Click on share and copy link. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/butFew readers

• How to Delete a Room

  How to Delete a Room You may want to delete a room on your Room set up and this is possible by accessing the property set up. How to Permanently Remove a Room Access the property set up by clicking the key icon on the left of your screen. Click on the Rooms Tab n top of your screen. Identify the Room you want to delete and click on the edit (pencil icon) next to the room name. (httFew readers

• How to Add a Remark in a Reservation

  How to Add a Remark in a Reservation You may want to add guest notes or remarks about a guest that you could use to make their stay more comfortable. When clicking on a reservation you can add remarks that will be seen on the reservation by hovering over it. How to Add remarks Open your reservation by clicking the Reservations tab (calendar icon) on the left of your screen. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2022-09-23-at-132911e7hpeo.Few readers

• What the Document Tags Do?

  What the Documents Tags do On RoomRacoon you are able to customize documents by adding documents tags which will show different data sets from guests' details, reservation details, dates and prices and rates. An example of this is the online check-in link used in the pre-stay document. Click here for more on the online check-in tag and how it is used in the pre-stay email. Below is a list of tags and theFew readers

• How to Add Tips

  How to Add Tips On RoomRaccoon you are able to add tips as add-ons by creating an add-on and attaching it to a ledger that has 0.00% tax. How to set up Tips Navigate to the Room types tab using the key icon on the left of your screen. Click on the add-ons tab and create a new add on by clicking “add add-on”. (https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/tips2kv24Few readers

• How to Activate Alloggiati Connection

  How to Activate Alloggiati Connection Hotel management in Italy needs to send guest details to the Questura. This is done through the Alloggiati Portal and throught the RoomRaccoon connection the system will send the data automatically every night when there are check-in reservation correctly filled in with all the data needed. To initiate the connection, you need the following data from your Alloggiati PortaFew readers

• How to Find Prior Guests

  How to Find Prior Guests RoomRaccoon keeps a list of all prior guests and bookers. When guests make a booking all the data is kept on the system for future visits and guest preferences - this is one way RoomRaccoon aims to empower you by making sure your user experience is as seamless and convenient as possible. Here’s how to find prior guests On your agenda click on the Guest History icon on the left of the screen. (https://storage.crisp.chat/users/helpdesk/website/61587d0079Few readers

• How to Add Additional Booker/Guest Data

  How to Add Additional Booker/Guest Data On RoomRaccoon you can add Booker or Guest data so that you have a database of your guest needs before their arrival as well as for future bookings. You can set this up on the Booker section and this will be reflected every time the booker or guest books with you. To add additional Booker or Guest Data Access the Guest History tab on the right of the screen. Identify the booker which you would like to add information on. Click on the pencFew readers

• What Is a Fallback Language

  What Is a Fallback Language A fallback language is the language used if the guest language is unknown. This essentially serves as a fallback or default language should the guest not select their desired language of communication. You can set up your fallback language on account settings on the email settings section. How to setup your fallback language Click on account settings (gear icon) Scroll down to email settings Choose your fallback language (https://storage.Few readers

• How to Activate Restricted Reports

  How to Activate Restricted Reports On Roomraccoon you have a staff member password and a manager’s password in your login accounts. With the Restricted reports feature you can restrict this in a way that only those logging in with the manager’s password can access the reports in your main menu. If you are working with performance targets for your team, you might want your staff to be able to access this information. This will however mean that staff will have access to overall performanceFew readers

• How to Charge for an Extra Person in Your Roomraccoon Rates

  How to Charge for an Extra Person in Your Roomraccoon Rates To charge extra guests in RoomRaccoon all you have to do is setup derived rates for the given number of guests. Derived rates are a modification on an existing rate (the base rate), for example similar to how breakfast included would cost an additional amount on top of a rate that does not include breakfast. This too is the case with extra guests. How to setup derived rates Navigate to your Property Details Tab by clickinFew readers

• How to Add a New Reservation

  How to Add a New Reservation Although online bookings are very common, guests sometimes call to make bookings or if your property allows walk-ins then guests can make bookings at your reception. You can add bookings manually into your PMS using the reservations agenda. In your agenda, you can see which of your rooms are available. Click on an empty room to initiate the booking. How to add a reservation manually Navigate to the reservations tab (calendar icon) Click on the availFew readers

• How to Remove Add-Ons From RoomRaccoon

  How to Remove Add-Ons From RoomRaccoon You may delete or remove Add-ons from RoomRaccoon if the add-on is not linked to any package. Once you are sure that the Add-on is not linked you may simply access add-ons via property settings and delete this permanently. How to delete Add-Ons Access the Room types tab by navigating to the key icon on the top left of the screen.Few readers

• How to See Which Documents You Have Sent

  How to See Which Documents You Have Sent On RoomRaccoon you can see which documents you have sent to a guest on their reservation tab. How to see which documents have been sent Click on the Reservations tab on the left of the screen and open the reservation in question from your Agenda. Scroll down, on the left you will find the Documents. (https://storage.crisp.chat/users/helpdeFew readers

• What Is the Difference Between White Rooms and Grey Rooms

  What Is the Difference Between White Rooms and Grey Rooms Within the RoomRaccoon reservations there are two types of rooms, the white rooms and the grey rooms. The white rooms are the open spaces in your calendar where you can book reservations, these stand for an available spot for a given room on a given day or time period. Grey rooms are merely spaces that you can use for meetings, parking spotsFew readers

• How to Manage Add-Ons in the Invoice

  How to Manage Add-Ons in the Invoice If you have chosen a package rate (a rate that includes add-ons), you can choose how you want this to be shown in the invoice. You can manage this by accessing the property settings. There are 3 ways to view add-ons on the invoice which is Show all add-ons on invoices - will show each addon in their own line with their name showing Show add-ons as an arrFew readers

• What Are the Conditions for Linked Reservations

  What Are the Conditions for Linked Reservations To successfully link reservations, the following conditions must be met There may not be a payment or invoice in the reservation that you want to link, payments can only be placed in the main reservation after the linking is complete. The reservation cannot be linked to reservations booked through an OTA (Expedia and Booking for example) in case of changes on the side of the OTA channel the reservations can no longer be processed. To linkFew readers

• How to Use Negotiated Rates as a Loyalty Program for Returning Guests

  How to Use Negotiated Rates as a Loyalty Program for Returning Guests Negotiated rates are a good way to incentivise returning guests and foster loyalty with your guests by offering them lower rates. On RoomRaccoon you can have a negotiated rate for your leisure and business bookings. How to Set up a negotiated rate on RoomRaccoon Access the Guest History tab on the left of the screen. Go to the main booker and add all necessary data. In the lower right corner you will find the oFew readers

• Package Included or Excluded in the Price

  Package included or excluded in the price On RoomRaccoon you have the option to either include add-ons in your rate to make it a package or to exclude it and have it shown as extras on your invoice. You can do this for each rate by accessing the property settings. How to include add-ons in the price Access your rates by clicking your room types tab (key icon) Click on the rate you want to create a package for or create a new rate. Under the package, click on “add-ons includFew readers

• How to Export a SAF-T File

  How to Export a Saf-T File In Portugal, it is mandatory to deliver the SAF-T file every month on the Tax Authority portal. On RoomRaccoon you can easily export the file as well as an annual audit file if necessary. To export the file, follow the steps below Access the Reports menu in your PMS. On the upper left side you will find two boxes referring to the month and year that you mustFew readers

• How Do I Upload My Pictures of My Room Types

  How Do I Upload My Pictures Of My Room Types High quality images of your room types are very important in giving prospective guests a view of what your rooms look like. How to upload images of room types Access your room types (key icon) Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images forFew readers

• How to Use Forecast on Housekeeping

  How to Use Forecast on Housekeeping The forecast is an overview that has been integrated into the system for peak organisation, high functionality and enhancement of the housekeeping feature in RoomRaccoon. This allows you to see how many guests will be checking into your property on a selected day. To access the forecast, click on the Raccoonhousekeeping tab on your reservations. The forecast will be displayed in your overview on the right end of the screen. (https://storage.crisp.chaFew readers

• How to Delete Images on My Room Type

  How to Delete Images on My Room Type You may want to delete images when updating them with new ones or when you want to disable a certain room type. To do this all you have to do is access your room type settings and delete the image/s on the specified room type. How do I delete images on my room type Access your room types (key icon) Identify which Room Type you would like to delete the images on. Click on “Manage Room type”. (https://storage.crisp.chat/users/helpdesk/websFew readers

• How to Add a Booker’s Email Address

  How to Add a Booker’s Email Address You can add a booker’s email address after you’ve added their information on the bookers tab. To add the bookers email address Access the guest history tab. Find the guest name and click the edit button (pencil icon) or search the pre-added guest name. In the “EditFew readers

• Why Is There No Pop-up to Accept Cookies?

  Why Is There No Pop-up to Accept Cookies? Cookies are pieces of information saved about you when you’re online, and they track you as you browse so that your user experience may be optimised in the web contact journey. RoomRaccoon does not work with cookies therefore it does not need to be accepted. Good to know Cookies have no limit on a browser so the more a user accepts them, the more they accumulate and slow down the web browser. For more on how to clear cache, click here (Few readers

• How to Set up the Corporate Booker Profile

  How to Set up the Corporate Booker Profile In order for the rate to be available for the intended booker, you must create a booker profile that allows access to the STO rate. Navigate to guest History Select + NEW GUEST OR COMPANY or go to an existing company profile. On the bottom right of the profile, you can set up the discount rate or percentage. You can set this as a flat rate or a pFew readers

• Payment Lock on Screen

  Payment Lock on Screen On RoomRaccoon you may see a lock on your payments screen and this is to notify you that (if you are integrated with a payment service provider) there is no credit card or email of the booker missing. There will also be a lock present if you are not integrated with a payment service provider, this is to show you how it could possibly look should you be integrated. When the paymenFew readers

• How to Add a Grey Room

  How to Add a Grey Room Access your property setup (key icon) on the left of the screen. Click on the rooms tab. Click on add a room. + New Room. Give your room a recognisable name and use the room numbers to influence the sorting order for yourFew readers

• Where Can You Find Your Add-Ons Report for Accounting?

  Where Can You Find Your Add-Ons Report for Accounting For accounting purposes, you might want to download or view a list of all your add-on performance during a specific period. How to view add-on list On the left panel navigate to reports and choose the performance tab at the top of the screen. Enter the duration in which the report should be generated for (htFew readers

• How to Delete a Document

  How to Delete a Document You can permanently delete a document from your PMS if the document doesn’t serve any purpose or you want to create an entirely new one. To delete a document Access your account settings by clicking the orange gear icon at the bottom right of the screen. Click on the documents section Find the document you want to delete and click on it. This could be the prFew readers

• How to Make Bookings With a Booking ID

  How to Make Bookings With a Booking ID After you have set up your STO rates and made them available to the corporate bookers they can be used on the booking engine. How to make bookings with a booking ID The Booker ID must be communicated to the corporate booker/tour operators as they will use this code to gain access to this function. The booker ID can be found in the booker profile (top left) after selecting the reservation and clicking on the bookers name. (https://storaFew readers

• How to Set up the Standard Amount in the Cash Drawer

  How to Set up the Standard Amount in the Cash Drawer The cash drawer is used to keep track of cash payments and withdrawals. RoomRaccoon gives you the ability to set a standard amount in your cash drawer to maintain consistent funds. To maintain this amount your staff member will withdraw the extra cash and allocate it to the Vault if the cash in the drawer exceeds the standard amount during the closing of the drawer in the evening. How to set up the standard amount in the cash drawerFew readers

• My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do?

  My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do? The online check-in call to action is in HTML format and some OTA inbox systems don’t accept this format hence the button will not work. However, through the RoomRaccoon pre-stay email, guests are able to open their online check-in directly from their mailbox. When the pre-stay document has been set up and guests inform you that they are not able to open the online-check in: Find out where they are trying toFew readers

• RaccoonHousekeeping Add-Ons

  RaccoonHousekeeping Add-Ons You can add your Housekeeping add-ons to be shown for your housekeeper in the Raccoonhousekeeping overview. This will let you know which add-ons need to be added to a room in the overview. How to ensure that the add-on shows in the overview Access the reservation. Add the add-on in the add-ons section. In RaccoonHousekeeping the Add-on will show that in theFew readers

• How to Change the Room Status on Raccoonhousekeeping

  How to Change the Room Status on Raccoonhousekeeping You can easily change the room status of a room on your RaccoonHousekeeping overview by clicking on the preferred status. How to change the Room Status Access your RaccoonHousekeeping tab in reservations which will default to the Housekeeping overview. Find the room type you want to change. Click on its current statusFew readers

• How to Customise Categories in Raccoonhousekeeping

  How to Customise Categories in Raccoonhousekeeping RaccoonHousekeeping allows you to customise floor names or other categories of the different room types in your property. This can be configured in the overview where you can change the floor name to your preferred category. To customise the name Click on the reservations tab on the left of the screen and access your RaccoonHousekeeping overview. On the default label, “floor” click on this label and choose the rename section.Few readers

• Raccoonhousekeeping Icons in the Reservation

  RaccoonHousekeeping Icons in the Reservation With RaccoonHousekeeping enabled you will see icons on your reservations agenda which will let you know what the status of the room is and the date when the last update was made. What do the symbols mean Dirty Ready to In Cleaning (https://storage.Few readers

• Why I Can’t Find Certain Room Types in My Raccoonhousekeeping Overview

  Why I Can’t Find Certain Room Types in My Raccoonhousekeeping Overview Your RaccoonHousekeeping overview shows your room types and the status of each room in your property. If you are not able to see rooms that you’ve set up in your overview this is due to the fact that the room has no reservation. As soon as you add a reservation to your agenda. The Room will be available in the Raccoon Housekeeping overview.Few readers

• How to Change the Reservation Overview

  How to Change the Reservation Overview There are a number of ways you can set your reservation list. To configure this simply click the view you’d like on the top of the reservation overview. How to switch views in the reservation Access your reservations. At the top you will see different views that you can choose from. Simply click on the preferred view. In the horizontal date axisFew readers

• How to Assign a Team Member in Raccoonhousekeeping

  How to Assign a Team Member in Raccoonhousekeeping On Raccoonhousekeeping you can assign a team member (housekeeper) to a room on the overview To assign a team member. Access the RaccoonHousekeeping overview from the Reservations. Identify the room type you want to assign the team member to and under the housekeeper tab you can add the team member here. Click Save. Good to knFew readers

• Grey Rooms Frequently Asked Questions

  Grey Rooms Frequently Asked Questions How do I create a grey room? Simply add a new room in your room settings and add your grey room name. In the category to be assigned click on “none” to ignore the room in the occupancy rates. What can I use grey rooms for? Grey rooms can be used for a variety of functions including as conference rooms, a bar or a wedding venue. You can also use the grey rooms as a parking agenda and a waiting list for guests. Are grey rooms free? Grey rooFew readers

• Raccoonhousekeeping Settings

  Raccoonhousekeeping Settings RaccoonHousekeeping settings are for you to personalise housekeeping administration to your preference. Here you can manage the default check-out times and default check-in times. How to manage the housekeeping settings Click on the Reservations tab on the left of the screen, access RaccoonHousekeeping and click on the “Settings” tab. Select your defauFew readers

• How to Create an App for Raccoonhousekeeping Mobile View (IOS)

  How to Create an App for Raccoonhousekeeping Mobile View (IOS) You can easily access your RoomRaccoon mobile view using your iPhone (IOS) device by adding the bookmark to the mobile view in your home page. How to add Mobile view to the homepage. Access mobile view in safari. Click on the share button. Click on “Add to Home Screen”. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• How to Activate RaccoonUpsell

  How to Activate RaccoonUpsell. RacccoonUpsell is designed to generate more revenue for you while adding value to your guest's experience. With RaccoonUpsell you have the opportunity to upsell rooms and add-ons. How do I activate RaccoonUpsell Select account settings (orange gear) at the bottom left of your screen. Click on Connectivity at the top of the screen. Select the available conFew readers

• How to Use Maintenance in Raccoonhousekeeping

  How to Use Maintenance in Raccoonhousekeeping RoomRaccoon’s housekeeping list has a maintenance tool to keep you abreast of any maintenance issues. This allows you to add maintenance issues and track how far they are from being resolved. Access the maintenance overview by clicking on the Racoonhouskeeping tab. To add an issue Click on “Add new”. Give the issue a name and you can also add phoFew readers

• How to Add a VAT Percentage to Your Add-ons

  An important system improvement automatically assigns a ledger account (or ledger category) to an add-on in the reservation. Previously, you could manually add a VAT percentage to an add-on directly in the reservation. However, this left too much room for errors, so we made this necessary change for a smoother user experience. Important: If you have already set up your ledgers, this does not apply to you. What is a Ledger? Your ledgers allow you to allocate specific items that generatFew readers

• How to Set Up Upsell

  Do you want to generate extra revenue for your business without lifting a finger? RaccoonUpsell is our automated guest service menu that engages arriving guests with exciting ancillary services and room upgrades to enhance their stay. With RaccoonUpsell, you can promote and sell anything from breakfast and a bottle of wine to tours and spa treatments. Once you’ve unlocked the upgrade feature, follow the steps below to set up upsell and wow guests! Step 1: Select Add-Ons in the My PropFew readers