Xero Accounting Dashboard Errors

If you experience any errors in the account dashboard, we have put a list of the most common errors that you would experience. As the error wording is a bit technical, we have simplified it for you.

Error: A validation exception occurred (Account type is invalid for making a payment to/from)

Solution: The hotelier needs to enable payments to their accounts, they can do this by following the steps below:

In the Accounting menu, select Advanced, then click Chart of accounts

Click the account to open its details

Select Enable payments to this account

Click Save

Error: AccountCode is mandatory and is either missing or empty.

Solution: When setting up a chart of accounts in Xero, it is possible to do this without an account code but when using an API connection this needs to be mandatory.

The hotelier can fix this in their ledger settings

In the Accounting menu, select Advanced, then click Chart of accounts

Click on the name of the account to edit the components

Error: Payment amount exceeds the amount outstanding on this document

Solution: This is due to overpayment on the invoice, the Xero connectivity cannot push a tax invoice if the invoice has been overpaid. You will need to credit note the entire invoice and make sure the revenue (accommodation & add-ons) balance with the payment posted and linked to the invoice.

Error: There is no amount due to the linked invoice

Solution: The hotelier will need to make sure the payment has not been sent to Xero already, if this is the case, please contact a Customer Success Manager and ask them to please assist with clearing this error

Good to know

You are unable to delete payments from the reservation if the payment has already been pushed to Xero.

RoomRaccoon is unable to remove payments from an invoice in Xero. The hotelier will need to delete this payment for RoomRaccoon to be able to manually resend the payment if there is an error on the Account Dashboard.

Xero does not accept negative balances (eg; refunds). As such, refunds should be handled manually in Xero.

RoomRaccoon does not send VAT percentages to Xero. The hotel needs to set up the VAT percentages in Xero as we only send totals to Xero and link the ledger codes in RoomRaccoon to the Chart of Accounts code in Xero.
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