Why Booking Confirmations Are Not Sent to Expedia

Expedia has two payment types, these are:

Expedia Collect

Hotel Collect

Expedia Collect

Expedia collect is the Virtual Credit Card where the guest pays Expedia and Expedia will pay the hotelier.

Hotel Collect

Hotel Collect is when the hotelier gets the payment directly from the guest by using the guest's credit card details.

With Expedia collect, Expedia will take payment from the guest and generate a Virtual credit card for the hotelier to use. The virtual credit card amount has just the amount that the hotelier gets after deducting the commission. When Expedia sends the information to RoomRaccoon it is not communicated what commission was taken and the amount that the hotelier received. Due to this, RoomRaccoon cannot automatically update the amount and booking confirmations will not be sent out as there will be fee disparities in the amounts.
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