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What is an iCal connection?

iCal is the industrial standard to connect different calendar applications with each other.

This is what you need to know about iCal
It only communicate availability.
You need to manage your rates & restrictions in the extranet of the channel.
New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest. You will have to match the actual booked rate as well as the number of guests manually.

Has the booker received a confirmation?
As RoomRaccoon does not know what kind of rate has been booked or for how many guests per room the reservation is actually made for, there has been no confirmation send automatically. In fact, RoomRaccoon places the booking as an option in your agenda so that you see right away that adjustments are still needed to be made.

What should I do when I receive an iCal reservation?
Whenever you receive a booking form a booking channel that uses iCal, we advise you to follow these steps: 
Open the booking in your RoomRaccoon agenda.
Visit the booking channel and have a look what actually has been booked.
Adjust the reservation accordingly in RoomRaccoon.
Set the status of the reservation in RoomRaccoon from option to booked.
Send a confirmation of your booking manually.
Some channels request from the hotelier to confirm the booking in their channel. Make sure to follow the instructions of the channel that has been send to you in a separate e-mail
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