The payment is not linked to a reservation

When you have a payment coming in through your Raccoonpay dashboard that has not been linked this is visible when the payment has no reservation or “unknown” is displayed in the reservation section. When receiving payments it’s important that the reservation number is entered otherwise the payment will be unallocated.

To link a reservation please contact our support team by opening a new ticket with the payment you want to link.

To ensure that this does not happen, we recommend that when taking payments from guests you add the payment from the reservation itself so that the payment is automatically linked.

How to take payments from the reservation

Access the reservation on your agenda.

Navigate to payments.

Click on “Card Machine” and confirm the payment by clicking the “charge card machine for”.



Enter the guest card or tap it on the card machine.

After this payment has been approved it will be added to payments on the reservation.

Good to know

You can take partial payment by entering a part payment value, if no value is placed here the total amount will be charged by default.
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