What is RaccoonPay?

RaccoonPay is a fully integrated payment system within RoomRaccoon that allows you to handle payments with your guests safely and quickly.

How can I use it?
Prepayments With a prepayment you are sure of your turnover in case of a no-show. You can easily require your guests to make a deposit - from 10% to 100% when they make a booking via the Booking Engine.
Credit cards charge The credit card details are safely stored in RaccoonPay and you (or your staff) only have to press the 'charge credit card' button to collect the amount.
Credit cards are stored securely All credit card data is stored in RaccoonPay' vault.
Pre-authorize Authorizing a credit card means that you can reserve an amount on the guest's credit card. Please note: when authorizing, you can hold the amount for a maximum of 7 days.
Refund Do you want to refund an amount, for example because you asked for a deposit? You can now do this from within RoomRaccoon. By clicking on the payment in the payment overview, it is possible to refund an amount. Click on the 'refund' button and the amount will be refunded.

Send linked documents
Send payment request Send a payment request to your guests where they can easily pay via iDEAL or credit card.
Send payment reminder Is an invoice overdue? Send a payment reminder easily via the debtor report!
Payment confirmation Has the payment been made? The guest automatically receives a payment confirmation!

What are the costs?
iDEAL/Maestro POS/V-pay POS: 0.2% + €0.29
Giropay & Bancontact: 1.6% + €0.25
European cards VISA/Mastercard/Amex: 1.6% + €0.25
Non-European cards VISA/Mastercard/Amex: 3.1% + €0.25
Virtual Credit Cards: 3.1% + €0.25
€0,- One-time start-up fee & €0.- subscription fee

Discover the RaccoonPay card machine!
With RaccoonPay it is now also possible to work with a RaccoonPay card machine. The fixed transaction costs per payment are the same as the low online rate! Need more information?
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