How to set up the online check-in
In RoomRaccoon there is the possibility to let your guests check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your accommodation. You even have the possibility to sell room upgrades and add-ons in the online check in. Besides this, there is the possibility to ask for payment during the online check-in.

The pre-stay email
We advise to use the pre-stay email to send the online check-in link to your guest. This process is automised and will save you time.
Click on the orange gear
Click on the tab "Documents"
Add the pre-stay email
Copy the replace tag %onlinecheckinlink% into the custom content and add a nice text
Save


When the guest receives the pre-stay email, they will have the option to check-in online.


Once they have clicked on the link, they will be redirected to the online check-in page where they will be required to enter the guest information.


Good to know
If you have a specific address for a room type, and you want the Google Maps after the online check-in to be correct, you need to add the document confirming the online check-in and enter the correct address there.
When is the pre-stay email sent to the client? This can be set up in your admin settings in the section called "email".
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