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How to enter a payment into the RaccoonPay card machine
Please install the pin device according to the FAQ and User guide provided. When the device has been tested successfully, RoomRaccoon can process the payments. If the device does not work properly, please contact us at [email protected]

You can make a payment through the RaccoonPay card machine in the following steps.
Go to the reservation where you want to pay the (partial) amount via the card machine.
See the various payment options in the lower right-hand corner.
Click on card machine payment. (black circled)


If you want to request a partial payment, fill in the desired amount at partial payment.
The desired amount to be paid appears at the bottom in green.


The amount entered will be sent to the card machine and will be displayed on the screen.
Successful! Your payment is processed and immediately visible in the reservation and in the RaccoonPay dashboard.

Good to know
Refund: Has the guest paid a deposit while paying by PIN and will you, as a hotelier, be giving this back? In RaccoonPay you can easily enter the card details again in order to refund a part of the total amount. See here how to make a refund!
RaccoonPay activated: RaccoonPay activation is required for the use of the pin terminal, activate RaccoonPay quickly here!
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