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How to create package deals

Use your RoomRaccoon Booking Engine to offer more value to your guests of your hotel or B&B. This does not necessarily mean that you need to give a discount. Think about great combination deals and work together with local partners such as restaurants, the bowling alley or the cinema. A package deal is in fact a rate type including add-ons.

Create the add-ons that are part of your package
Click on the key icon to open the accommodation set-up
Click on add-ons
Click on the green button in the top right corner "+ add-on"
Set up your add-on

Create the rate
Click on the key icon to open the accommodation set-up
Click on "+ new rate"
Give your package deal a catchy name and add a unique selling point that highlights your package in your RoomRaccoon Booking Engine.
Set the price: either use derived pricing or set an independent total price for your package.
Set the rate type as bookable via your RoomRaccoon Booking Engine by ticking the little box next to that option.
Add add-ons to your rate to create a package, you will find two options:
- add-ons included in price
- add-ons excluded from price

Add-ons included in the total price
If you offer a package deal, then you probably prefer that only the total package price is visible to your guests. However, the package may contain different add-ons with either low or high tax rates. These tax rates should be separated in your reports as well as on your invoices. 

Let's say you offer a Dine & Dream Package for €200. - This package includes a night in your hotel or B&B (low tax rate), a dinner (low tax rate) and a bottle of Prosecco (high tax rate) - Your guest should book the total price of €200 and this is also the amount that should be stated on the invoice. However, RoomRaccoon distracts the charges of the add-ons from the total amount and calculates the applying tax charges separately. Complex? Here is what happens: 

Total price of the package deal: €200
- The add-on dinner is included: - €100
- Also included is the add-on Prosecco: - €25
- This leaves the price for the accommodation: € 75 (€200 - €100 - €25)

RoomRaccoon applies low tax charges to €175 and the high tax charge to €25.
In your reports, RoomRaccoon will show  €75 - revenue for accommodation - and €125 - revenue generated by add-ons -.

Add-ons excluded from the total price
In your RoomRaccoon PMS, you can use packages to deal with additional charges that need to be booked mandatorily. Think about charges such as cleaning fees or administration costs.

Usually, these extra charges are fixed fees that are being added to a booking independent to the length of stay of a guest. You charge a cleaning fee at the end of the stay, whereby it does not matter if your guest stayed for a day or a week.   

The add-ons that you do exclude from the total price will not be shown in your RoomRaccoon Booking Engine until your guest has chosen a particular rate type. If a rate type has been chosen, the additional charges will show neatly on the summary of the booking that your guest is intending to make. 

How to show the package on the invoice
You have the choice whether you want every single add-on to be shown individually on the invoice or if you just want them to be grouped together under their respective VAT percentage.

Good to know
Another reason (besides the fact that guests do not appreciate excluded charges) is that you need to be cautious about how booking channels deal with packages and add-ons.
Our experience is that each booking channel handles these charges differently, which might lead to problems when connecting to your RoomRaccoon Channel Manager. Remember, RoomRaccoon is dependent on the information a booking channels sends and extra charges are often not included within the envelop.
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