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I'm expecting my card machine soon, what can I expect?

The RaccoonPay card machine is different from other card machines, as RoomRaccoon sets everything up beforehand.
RaccoonPay's card machine is 'plug & play' and therefore requires extra time to set up, but is easy to go right after delivery.
Next to the card machine delivery, the RaccoonPay team always supports you with the card machine user guide and answers to the frequently asked questions.

How does it work?

The onboarding procedure

The card machine process can only start after the accommodation successfully completed the RaccoonPay onboarding.
It takes ten working days to request a new card machine. Therefore, it's important to start the RaccoonPay onboarding directly after you sign up.
All card machines are delivered with UPS tracking services, where the card machines will be delivered to the address submitted during the onboarding.

What should I receive before the card machine has been delivered?

A confirmation mail that includes the start date of your card machine subscription.
A confirmation that all settings have been set up in your RoomRaccoon account to take card machine payments.
The card machine user guide and a document with the FAQ.

What do I need to do after delivery?

Use the Help Center article The card machine is not displaying the amount, why not? to understand how to make a payment.
Check if all card machine payment options are visible in your account. If not, please reach out to Team RaccoonPay.
Use the user guide to set up the card machine, so it's good to go!
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