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How Do I Set up a Pre-stay Mail?

How Do I Set up a Pre-stay Mail?

Pre stay emails is important in providing guests with details in preparation of their stay at your property.

The Pre-stay emails includes:

Check in and Check-out times

The number of stay nights

Information about points of interest and activities they can do on your property as well as within surrounding areas.

How do I activate my automatic Pre-Stay

Click on the Orange Settings Gear icon.

Click on the Documents tab at the top of your screen.

Select the language you would like to use.

Scroll down to the pre-stay email and click on it.

Fill out the necessary information about the mail and select whether it be for all of your rooms or just one.

You can then create your customised message by adding presets from the right hand. This data will then automatically be included in the mail depending on each reservation.

For example:

Dear %guest_firstname% %guest_lastname%

We would like to welcome you to your stay.


You can then view what your pre-stay email will look like at the bottom.

Click Save.

Setting Up Automatic Mail Outs

Click on the Orange Settings Gear at the bottom left of the screen to access your account settings.

Scroll down to the email settings.

Here you can adjust the days when the mail will be sent.

Remember to click on save at the top right of the screen!

Good To Know

Read more on when emails are sent out automatically here.

If your guest cannot find the pre-stay email, RoomRaccoon recommends checking the spam folder as email providers block emails from companies resulting in emails landing in the spam inbox.

You can set which mandatory fields guests should fill in during the online check-in. For more on creating mandatory guest fields, click here.

Updated on: 22/07/2022

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