Why do I receive invoices from CM Payments?

When transactions are made via RaccoonPay, these transactions are handled by our payment provider CM Payments. Because of this, you will receive two different invoices from CM Payments on the first of the month. The content of these invoices contains transactions of the past month.

What is the difference between the two invoices?

The first invoice contains all non 3D Secure payments and the second invoice contains all 3D Secure payments, because RaccoonPay uses these two different payment routes. You can see in the invoice behind your account name, when it is a 3D Secure invoice or a non-3D Secure Invoice. (See --> as an indication of the location of the account name)

What amounts are shown on the invoices?

The received invoices contain all commission invoices from our payment provider CM Payments. You receive these invoices in order to reclaim the VAT on the transaction costs from the tax authorities.
These invoices do not need to be paid as the VAT is already included in the transaction costs per payment.
When an invoice is empty, it means that our payment provider CM Payments has not processed any payments for your accommodation in the relevant month.
It is not possible to not send these empty invoices, as it is an extra back-up and creates overview at the end of the year for your accommodation.


What is 3D Secure?

3D Secure payments are credit card transactions in which the cardholder not only enters the card number, but can also be asked to enter a code or password. This reduces the chance of fraud (transactions carried out with a stolen card). Your payment is thus guaranteed and the cardholder is unable to refund the payment. When a payment is made using the 3D Secure route, RaccoonPay can guarantee that it will always pass without system errors. Examples of 3D Secure payments: payment request, payment in the Online Check-In, prepayment in the Booking Engine and payment through the pin device.
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