Corrections

It can happen that things change after the processing moment. A number of corrections are possible in RoomRaccoon in order to process this for accounting purposes. We explain a number of common corrections. 

Cancellations
It may happen that a booking is cancelled while payment details have already been processed. Then select the payment method for payments and enter the amount you want to cancel with a -/- minus sign in front of it. 

Refundable
In the example above we assume a reservation that is fully refundable. Therefore the full amount of -€47,50 will be booked against. 



Partly refundable
In practice it happens that a booking is partly refundable. In that case you fill in the amount that will be refunded with a -/- minus sign for the amount



There is still an amount of € 30, - to be paid in total. This is because the turnover is still too high at the moment. Reduce the turnover in Price calculation to the amount that will not be refunded. For example adding a discount rule balancing out the total, see below:



If an invoice has already been created, a credit invoice will have to be made to undo the tax invoice. You can see how that works under Crediting

Changing payments
It is possible that a payment has been entered incorrectly and you want to change it after it has been processed in the bookkeeping. Create a new line on payment and set 'paid with:' to the same type as the payment was initially made. Put the same amount with a -/- minus sign in front of it on that line. Then create a new line with the correct payment details. In the example below, an Online payment is corrected for a Cash payment.

Crediting
When a reservation is checked out, the invoice is created. Amounts or details can no longer be adjusted. If you have made a mistake, it is possible to credit your invoice so that you can delete too many invoiced elements from the account. 



Then you can select the type of invoice at the top of the page on the right side of the page, where you can select credit if you would like to cancel (parts of) an existing invoice. Then select the elements you want to credit. In this case, if it's not the elements but the details of the person who isn't correct, you credit the entire invoice and create a new one with a new name. 



Finally, you can create a new invoice by clicking on the icon again and creating a new invoice.

PLEASE NOTE: As soon as you create a new invoice, it will also receive a new invoice number. Make sure you select the correct invoice number in your reservation by clicking on the dropdown menu and selecting the last invoice you made. The old invoice will NOT be replaced.

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