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Check-list Room types and Rate types

Create new rate types for each room type! Do not try and create one rate type for multiples rooms, all room types should have their separate rate types. Each room type has its own rate type, so even if your 1-Guest rate is always the same for any room type, it must be created separately.

There must be a separate rate per guest. Even if your price for 1 or 2 guests is the same for example. This is important for the city tax and add-ons that are calculated per person, but also in the way in which it is portrayed in the booking engine as well as how we connect and link with external channels. Eg: 1 Guest, 2 Guests, 3 Guests etc.

If you choose make your booking engine available in, for example, English, German, Spanish, etc., make sure you also translate the rate type names and the descriptions of the rooms. The translations can be hung under the tab headings.

Make sure you add photos to the room types. (Max 4 photos, Max 2MB per photo)

Do you distinguish between the rates you offer on your own website or on or another channel? Then it is imperative that you create separate rates types for all the respective platforms, otherwise you cannot vary the prices. The nice thing about having different rate types for different platforms is that you can hang different restrictions on the different channels’ rates types.

EG: 1 Guest (Booking), 2 Guests (Booking); 1 Guest (Expedia), 2 Guest(Expedia) or 1 Guest (OTA), 2 Guest (OTA) [OTA = Online Travel Agency].

Non Refundables? Here you also make separate rates. Like 1 Guest (Non Refundable). We then link these with the non refundables on the various channels.

Check-list Add-ons and Package Deals

Do you have cleaning costs? Create a package deal to make them mandatory!

Do you have add-ons that are not bookable for every room? Only select the relevant add-ons in the relevant roomtypes that should be bookable in the specified room.

Want to have certain add-ons visible on your housekeeping or breakfast list? Merely tick where you want the add-ons to be visible, when setting them up.

If you want an add-ons to come from an external channel to RoomRaccoon, you will have to create that add-on under the exact same name as on your other channel.

Check-list documents

You have set up the documents in the languages in which you have set up your Booking Engine.

Name the document and note that the name of the documents is also the subject of the email which your guests will receive. Therefore name the document appropriately as this will be visible to guests.

Automated document templates have already been put in the system by us, but of course you can use your own initiative and set them up as you please.

If you prefer to configure these documents manually, create a custom document instead of selecting the automatic documents.
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