Question 1

Check-list Room types and Rate types

Accepted Answer

Check-list Room types and Rate types

Create new rate types for each room type! Do not try and create one rate type for multiples rooms, all room types should have their separate rate types. Each room type has its own rate type, so even if your 1-Guest rate is always the same for any room type, it must be created separately.
There must be a separate rate per guest. Even if your price for 1 or 2 guests is the same for example. This is important for the city tax and add-ons that are calculated per person, but also in the way in which it is portrayed in the booking engine as well as how we connect and link with external channels. Eg: 1 Guest, 2 Guests, 3 Guests etc.
If you choose make your booking engine available in, for example, English, German, Spanish, etc., make sure you also translate the rate type names and the descriptions of the rooms. The translations can be hung under the tab headings.
Make sure you add photos to the room types. (Max 4 photos, Max 2MB per photo)
Do you distinguish between the rates you offer on your own website or on Booking.com or another channel? Then it is imperative that you create separate rates types for all the respective platforms, otherwise you cannot vary the prices. The nice thing about having different rate types for different platforms is that you can hang different restrictions on the different channels’ rates types.
EG: 1 Guest (Booking), 2 Guests (Booking); 1 Guest (Expedia), 2 Gue

Question 2

Step 1

Accepted Answer

What are we going to do?

Q: Let guests upgrade their stay with RaccoonUpsell!

Let guests upgrade their stay via RaccoonUpsell! Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out Upgrade room type: Select the room key icon at the top left of your screen and click on 'edit room type' for the room type you would like to offer as an upgrade. Check the boxes of the room type/s where the upgrade may be offered. Add the amount for which you want to sell the upgrade, this amount will be added extra. Add an appealing description ${youtube} Room Type Upgrade When you have created this option and the online check-in is sent, RoomRaccoon will check for availability in the system. If it is still possible to upgrade the room, the information will be displayed automatically for the guest. Offer an add-on in the online check-in: Select the room key icon at the top left of your screen and select the add-ons tab. Click on the add-on you would like to offer at the online check-in. Add a nice description that will entice your guests to book the e

The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements.

Create price types (pay attention, set any restrictions such as a minimum stay will come later)
Create room types (note, these should be the same as on your other channels)
Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on)

Step 1

When you have decorated the room & price types you have already done the most important thing. At the first step we think about the right furnishing of your room types and price types. The links to the external channels are made by means of the price types. So they should be exactly the same on all your channels and look the same everywhere. So if you have Non-Refundable rates on a channel, so should RoomRaccoon! Preffer a text explanation? Read the step by step plan below! ${youtube}Roomtypes & Rooms | Ratetypes

**You can manage your roomtypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Click on the green button at your top right which says + roomtype
Add your roomtype here and press save

**You can manage your ratetypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Look for the roomtype you would like to add a ratetype to.
Underneath the name of the roomtype,

Question 3

Yield management

Accepted Answer

RoomRaccoon offers the hotelier the possibility to fluctuate prices based on availability. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in prices. You can set Yield rules by clicking on the room key icon at the top left of the screen and by opening the Yield tab. Here you can then set a rule.

Set the 'range':

The first step is to set your range. In the example below a price change will be made between 60% and 100% if the range is available, but only between 1 and 8 days before check-in. This is a perfect example of a last minute discount.

Set the action:

When you have set the range you want to yield to be activated for, you can then set the action. You can give a discount, or a surcharge. In addition, you can indicate on which days of the week you would like to set this rule.

Set the rates:

Finally, you can set the rates at which you want to perform the action. For example, you can set this only for your external channels. So promotions can be given from RoomRaccoon!

Set the control:

Next, the channel man

Question 4

Let guests upgrade their stay with RaccoonUpsell!

Accepted Answer

Let guests upgrade their stay via RaccoonUpsell!

Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products!

Offer an upgrade to a more luxurious room type.
Offer breakfast again for guests who have booked their stay excluding breakfast.
Offer any optional add-ons, such as bikes parking space or a late check-out

Upgrade room type:

Select the room key icon at the top left of your screen and click on 'edit room type' for the room type you would like to offer as an upgrade.
Check the boxes of the room type/s where the upgrade may be offered.
Add the amount for which you want to sell the upgrade, this amount will be added extra.
Add an appealing description

${youtube}Room Type Upgrade

When you have created this option and the online check-in is sent, RoomRaccoon will check for availability in the system. If it is still possible to upgrade the room, the information will be displayed automatically for the guest.

Offer an add-on in the online check-in:

Select the room key icon at the top left of your screen and select the add-ons tab.
Click on the add-on you would like to offer at the online check-in.
Add a nice description that will entice your guests to book the e

Question 5

Setting Up!

Accepted Answer

Welcome to the club!

We are super excited to welcome you to our RoomRaccoon family. In this brief step-by-step plan, we will be explaining to you what the fundamentles are to get your account ready for connection to your OTA channels.

Ready to get started? Let's go!

Step 1

Question 6

Step 2

Accepted Answer

Looking good!

Now that you are on the second step of the process, let's keep the momentum going.
In this section we will take a closer look at the layout of the rates and availability.

One of the most important parts of the system is the Channel Manager which you will find in your Rates and Availability overview. Keep in mind that RoomRaccoon will be the one feeding your channels with rates and availability, hence the importance that it is well setup before connecting to different channels. ${youtube}Rates and Availability | Restrictions

Are you ready? Double check the checklist before continuing to the next phase.

Checklist 2

Done? Proceed to step 3:

Setting Up: Step 3

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