Question 1

RaccoonNews: 24 February 2020

Accepted Answer

RoomRaccoon has once again worked hard on new updates for the system. Below you will find all new features, click on the link provided to find out more about the feature!

PMS:

Question 2

RaccoonNews: 9 December 2019

Accepted Answer

RoomRaccoon has worked hard on new features in the system. Below you will find all the new features, click through to find out more about the subject

PMS

New partners:

POS integration: Epos Now
Payment provider: Peach Payments
Payment provider: CardStream

Background:

Two way Authentication for credit card holders by EU regulation
[Channel manager errors](https://support.roomraccoon.com/en/articles

Question 3

RaccoonNews: 7 October 2019

Accepted Answer

RoomRaccoon has worked hard on new features in the system. Below you will find all the new features, click through to find out more about the subject

PMS

New integrated RR Subscription Billing
Alloggiatiweb connectivity (IT)
FatturaPA integration (IT)

Channel Manager:

Booking.com reviews now manageable from the PMS
WuBook integration
SiteMinder SMX integration

Question 4

RaccoonNews: 7 September 2020

Accepted Answer

Change arrival time for check-in

Now, you can customise the time of arrival for your guests. Yaay! Go to your booking engine settings and select your check-in time.

Preview the invoice

Before you create or split invoices you are now able to preview your invoice. This will help prevent mistakes before finalising an invoice!

Overbooking feature

This feature may not be for everyone, but it was a popular request from larger hotels. You can now overbook your hotel on purpose. The overbooking feature comes with our RaccoonRev package.

Choose a fallback language for the automatic documents

RoomRaccoon does try to automatically match the right language of the guest based on the country they live in. But which language should RoomRaccoon use in the event that the match cannot be made? Think, for example, about countries with multiple languages. Well, now you can setup a 'fallback' language in your settings. Do you welcome a lot of international guests? Then we advise you to set the fallback language

Question 5

RaccoonNews: 2 June 2020

Accepted Answer

RaccoonRev

Do you want to know what your competition is doing? If your rates are too high or too low when compared to your competitors? This can be done with RaccoonRev! RaccoonRev is a revenue management system which provides you with more information to help you optimise your prices.

Default restrictions for rate types

With this update we made it much easier for you to add default restrictions to your rates.

RaccoonPay

We now have our own intergraded payment provider to handle all of your payments. Would you like to send a payment request or ask for a pre payment? No problem! Activate RaccoonPay directly in 3 easy steps!

SAY HELLO TO OUR NEW PARTNERS

Google Hotel Ads

With Google Hotel Ads you can have your booking engine advertising on Google. This will help you to receive more reservations via your own booking engine! You don't need to take any actions for this new feature. We already activated this for you!

Airbnb

We have been working on the full connection with Airbnb which allows you to update both rates and availability from RoomRaccoon to Airbnb, saving time and making your lif

Question 6

17 June 2019

Accepted Answer

RoomRaccoon has worked hard on new features in the system. Below you will find all the new features, click through to find out more about the subject

PMS

Improved Rates update overlay
Improved Room Type screen
Opportunity center
Addons in Performance Report now show amount sold
Select language per invoice
OTA modified reservations pending assignment are now marked light in the calendar
Added non-saved add-ons to key figures in performance report

New partners:

Key integration: Assa Abloy SmartAir keys

Channel Manager:

Connectivity center including room & rate channel mapping screen (read-only)
SiteMinder integration
Agoda Reservation Sync interval now lowered to every minute

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