Question 1

What to Do When You Have a No Show From booking.com or Expedia

Accepted Answer

What to Do When You Have a No Show From booking.com or Expedia

In the unfortunate event of a no-show from Expedia or Booking.com you will have to take certain actions so that you can either charge the guest a cancellation amount or send them an invoice.

Mark the Booking as No-Show in Booking.com

Open the reservation in your Booking.com Extranet. Here you will find a button to mark a guest as a no-show the day after the planned arrival date. No show button can be found by entering the affected reservation and on the right hand side of the screen under the reservation actions , they will find the no show button. Make sure to always mark no-show guests as Booking.com will cancel the commission fee for this booking. Keep in mind you cannot charge a cancellation fee or virtual card fee when this happens.

Booking.com will also add a note to the guest's booking history. If the guest frequently does not show up, he/she will be flagged which can help other hoteliers to prevent the unpleasant experience in future.

On Expedia the no show button can be found by locating the reservation and then selecting it. The no show button will be visible on the pop menu on the right hand side of the screen.

Charge the Credit Card

If you have the credit card details, they will show in your Booking.com Extranet as well as in your RoomRaccoon account.

If you have connected your RoomRac

Question 2

How to Use Yield Management

Accepted Answer

How to Use Yield Management

RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab.

How to set up a Yield rule

Open the yield tab in the rates & availability overview.

Click on + rule on the top right side.

Give your rule a name, for example last-minute deal.
Select at what percentage of availability you want to perform the action at. You can allow the Yield rule to adjust the rates if for example, there are between 50% and 100% of the rooms still available.
Choose whether you want this to apply to the availability of a category or the overall availability of your accommodation.

Select what discount or surcharge you would like to apply in this scenario.

Select if you would like this rule to apply to your whole accommodation, to specific room types or to specific rates.

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Question 3

How To Add A Room Type

Accepted Answer

How To Add A Room Type

Personalisation is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories.

Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas.

Ensure that when you group multiple rooms to a specific room type, there are no rooms with different facilities and amenities. If this is the case you should create a different room type.

How to add a room type.

Go to the property key on your agenda.
This will take you to Room Type by default.
At the top right click on “ + Room Type “
When you add a new room type, you will see on your left-hand side that you have some basic information and advanced information you can add to your room type. The basic information is essential for you to show your room type on the Booking Engine.
Add images for your booking engine.
On advanced settings you can also set your add-ons. For more on setting up your add-ons click here.

You know that you have successfully updated your information when the circle behind the rule gets a tick.

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Question 4

How to connect to Airbnb

Accepted Answer

How to connect to Airbnb

Would you like to link your Airbnb listings to RoomRaccoon? Full integration is possible by following the below steps.

Connect to Airbnb

Click on the gear icon at the bottom left of the screen and then click on the connectivity tab.
Under available connections, click on the OTA tab and select Airbnb by clicking on the green +

You will be redirected to Airbnb and will be required to log in to your Airbnb account.
Once you have agreed to the terms you will be redirected back to your RoomRaccoon account.

Open the Airbnb connection by clicking on the green pencil icon.

I already have listings on Airbnb

In this case, you already have listings on Airbnb which are being imported by RoomRaccoon for the connection. If you do not have any listings on Airbnb yet, proceed to Scenario 2.

At the top you will see 'Airbnb unmapped listings', these are the listings that have been imported from your Airbnb account. Please be aware that these are your pre-existing listings. In order to connect them you will have to follow three steps:

Map the listing

Choose the listing you want to start with and click on map
Choose the room type
Choose the

Question 5

Step 1

Accepted Answer

What are we going to do?

The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements.

Create price types (pay attention, set any restrictions such as a minimum stay will come later)
Create room types (note, these should be the same as on your other channels)
Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on)

Step 1

When you have decorated the room & price types you have already done the most important thing. At the first step we think about the right furnishing of your room types and price types. The links to the external channels are made by means of the price types. So they should be exactly the same on all your channels and look the same everywhere. So if you have Non-Refundable rates on a channel, so should RoomRaccoon! Preffer a text explanation? Read the step by step plan below! ${youtube}Roomtypes & Rooms | Ratetypes

**You can manage your roomtypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Click on the green button at your top right which says + roomtype
Add your roomtype here and press save

**You can manage your ratetypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Look for the roomtype you would like to add a ratetype to.
Underneath the name of the roomtype,

Question 6

Checklist Categories and Rate types

Accepted Answer

Checklist Categories and Rate types

At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit).

A “per guest” rate is important for city tax fees and add-ons which are calculated per person.
This also assists in mapping clear rates on your booking engine and how we connect and link with external channels e.g 1 Guest, 2 Guests, 3 Guests etc.
Make sure you add photos to the categories. (Max 25 photos, Max 20MB per photo)

Do you offer different rates between your website and other channels? RoomRaccoon gives you the ability to easily set rates and restrictions on multiple channels.

If you have non-refundable rates RoomRaccoon allows you to make separate rates and links these to your various channels.

Good to know:

If you offer your booking engine in multiple translations e.g Dutch, German, Spanish, etc. Be sure to translate the rate type names and descriptions accordingly.

See more on rate types

How can I set up my city tax
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