Question 1

How To Use Yield Management

Accepted Answer

How to Use Yield Management

RoomRaccoon allows for automatic price adjustments based on lead times and how many rooms you have available.

For example: You can create a rate that includes a discount or increase for 3 days prior to an arrival. This is a great tool for last minute deals or increases during peak periods.

You can set Yield Rules by selecting the Rates & Availability icon in the left column of your screen and clicking the Yield Management tab at the top.

How to Set up a Yield Rule

Open the Yield Management tab in the Rates & Availability overview.
Click on the green + RULE button on the top right hand side of your screen.
Give your rule a name, for example: Last-Minute Deal.
Select at what percentage of availability you want to perform the action at. You can allow the Yield rule to adjust the rates if for example, there are between 50% and 100% of the rooms still available.
Choose whether you want this to apply to the availability of a category or the overall availability of your accommodation.
You can also select specific room types and rates by clicking on the categories to the right.

Choose how many days or weeks you want the discount / increa

Question 2

What To Do When You Have A No Show From Booking.com or Expedia

Accepted Answer

What To Do When You Have A No Show From Booking.com or Expedia

Sadly it happens to the best of us hoteliers. You’ve prepared the room for your guest who has booked via Booking.com or Expedia and then… nothing. He or she simply does not show up. Here we explain what you can do when you have a no show.

Mark The Booking as a No-Show In Booking.com

Open the reservation in your Booking.com Extranet.
Here you will find a button to mark a guest as a no-show the day after the planned arrival date.
Make sure to always mark no-show guests, as Booking.com will cancel the commission fee for this booking and keep in mind that you cannot charge a cancellation fee or virtual card fee when this happens.
Booking.com will also add a note to the guest's booking history so that If the guest frequently doesn’t show up, he/she will be flagged which can help other hoteliers to prevent the unpleasant experience.

Do You Have Credit Card Details?

If you have the credit card details, you will find them in your Booking.com Extranet as well as in your RoomRaccoon account. Have you connected your RoomRaccoon PMS to a payment service provider, such as Stripe? If you have, you can simply click the charge button in your reservation.
If you are not connected to a payment service provider, you can view the protected credit card details of a booker by entering your RoomRaccoon password. You can view

Question 3

Step 1

Accepted Answer

What are we going to do?

The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements.

Create price types (pay attention, set any restrictions such as a minimum stay will come later)
Create room types (note, these should be the same as on your other channels)
Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on)

Step 1

When you have decorated the room & price types you have already done the most important thing. At the first step we think about the right furnishing of your room types and price types. The links to the external channels are made by means of the price types. So they should be exactly the same on all your channels and look the same everywhere. So if you have Non-Refundable rates on a channel, so should RoomRaccoon! Preffer a text explanation? Read the step by step plan below! ${youtube}Roomtypes & Rooms | Ratetypes

**You can manage your roomtypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Click on the green button at your top right which says + roomtype
Add your roomtype here and press save

**You can manage your ratetypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Look for the roomtype you would like to add a ratetype to.
Underneath the name of the roomtype,

Question 4

Checklist Categories and Rate types

Accepted Answer

Checklist Categories and Rate types

At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit).

A “per guest” rate is important for city tax fees and add-ons which are calculated per person.
This also assists in mapping clear rates on your booking engine and how we connect and link with external channels e.g 1 Guest, 2 Guests, 3 Guests etc.
Access rates on the Property Setup > Rate Plans
Make sure you add photos to the categories. (Max 25 photos, Max 20MB per photo)

Do you offer different rates between your website and other channels? RoomRaccoon gives you the ability to easily set rates and restrictions on multiple channels.

If you have non-refundable rates RoomRaccoon allows you to make separate rates and links these to your various channels.

Good to know:

If you offer your booking engine in multiple translations e.g Dutch, German, Spanish, etc. Be sure to translate the rate type names and descriptions accordingly.

See more on rate types

[How can I set up my city tax](https://help.roomraccoon.com/en/art

Question 5

How to connect to Airbnb

Accepted Answer

How to connect to Airbnb

Would you like to link your Airbnb listings to RoomRaccoon? A full integration is possible by following the below steps!

Connect to Airbnb

Click on the gear icon at the bottom left of the screen and then click on the connectivity tab.
Under available connections, click on the OTA tab and select Airbnb by clicking on the green +

You will be redirected to Airbnb and will be required to log in to your Airbnb account.
Once you have agreed to the terms you will be redirected back to your RoomRaccoon account.

Open the Airbnb connection by clicking on the green pencil icon.

Scenario 1: I already have listings on Airbnb

In this case, you already have listings on Airbnb which are being imported by RoomRaccoon for the connection. If you do not have any listings on Airbnb yet, proceed to Scenario 2.

At the top you will see 'Airbnb unmapped listings', these are the listings which have been imported from your Airbnb account. Please be aware that these are your pre-existing listings. In order to connect them you will have to follow three steps:

Map

Choose the listing you wa

Question 6

How To Add A Room Type

Accepted Answer

How To Add A Room Type

Personalization is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories.

Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas.

Ensure that when you group multiple rooms to a specific room type, there are no rooms with different facilities and amenities. If this is the case you should create a different room type.

How to add a room type.

Go to the property key on your agenda.
This will take you to Room Type by default.
At the top right click on “ + Room Type “
When you add a new room type, you will see on your left-hand side that you have some basic information and advanced information you can add to your room type. The basic information is essential for you to show your room type on the Booking Engine.
Add images for your booking engine.
On advanced settings you can also set your add-ons. For more on setting up your add-ons click here.

You know that you have successfully updated your information when the circle behind the rule gets a tick.

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