Question 1

How to use Yield Management

Accepted Answer

How to Use Yield Management

RoomRaccoon allows for automatic price adjustments based on lead times and how many rooms you have available.

For example: You can create a rate that includes a discount or increase for 3 days prior to an arrival. This is a great tool for last minute deals or increases during peak periods.

You can set Yield Rules by selecting the Rates & Availability icon in the left column of your screen and clicking the Yield Management tab at the top.

How to Set up a Yield Rule

Open the Yield Management tab in the Rates & Availability overview.
Click on the green + RULE button on the top right hand side of your screen.
Give your rule a name, for example: Last-Minute Deal.
Select at what percentage of availability you want to perform the action at. You can allow the Yield rule to adjust the rates if for example, there are between 50% and 100% of the rooms still available.
Choose whether you want this to apply to the availability of a category or the overall availability of your accommodation.
You can also select specific room types and rates by clicking on the categories to the right.

Choose how many days or weeks you want the discount / increa

Question 2

Checklist Categories and Rate types

Accepted Answer

Checklist Categories and Rate types

Create new categories for each category! Do not try and create one rate type for multiples categories, all categories should have their separate rate types. Each category has its own rate type, so even if your '1 Guest' rate is always the same for all of your categories, it must be created separately.
There must be a separate rate per guest. Even if your price for 1 or 2 guests are the same. This is important for the city tax and add-ons that are calculated per person, but also in the way in which it is portrayed in the booking engine as well as how we connect and link with external channels. Eg: 1 Guest, 2 Guests, 3 Guests etc.
If you choose to make your booking engine available in, for example, Dutch, German, Spanish, etc., make sure that you also translate the rate type names and the descriptions of the categories. The translations are hung under the tab headings.
Make sure you add photos to the categories. (Max 25 photos, Max 20MB per photo)
Do you offer different rates on your own website or on Booking.com or another channel? Then it is imperative that you create separate rates types for all the respective platforms, otherwise you cannot vary the prices. The nice thing about having different rate types for different platforms is that you can hang different restrictions on the different channels’ rates types.
EG: 1 Guest (Booking), 2 Guests (Booking); 1 Guest (Expedia), 2 Guest(Ex

Question 3

Step 1

Accepted Answer

What are we going to do?

The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements.

Create price types (pay attention, set any restrictions such as a minimum stay will come later)
Create room types (note, these should be the same as on your other channels)
Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on)

Step 1

When you have decorated the room & price types you have already done the most important thing. At the first step we think about the right furnishing of your room types and price types. The links to the external channels are made by means of the price types. So they should be exactly the same on all your channels and look the same everywhere. So if you have Non-Refundable rates on a channel, so should RoomRaccoon! Preffer a text explanation? Read the step by step plan below! ${youtube}Roomtypes & Rooms | Ratetypes

**You can manage your roomtypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Click on the green button at your top right which says + roomtype
Add your roomtype here and press save

**You can manage your ratetypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Look for the roomtype you would like to add a ratetype to.
Underneath the name of the roomtype,

Question 4

What To Do When You Have A No Show From Booking.com or Expedia

Accepted Answer

What To Do When You Have A No Show From Booking.com or Expedia

Sadly it happens to the best of us hoteliers. You’ve prepared the room for your guest who has booked via Booking.com or Expedia and then… nothing. He or she simply does not show up. Here we explain what you can do when you have a no show.

Mark The Booking as a No-Show In Booking.com

Open the reservation in your Booking.com Extranet.
Here you will find a button to mark a guest as a no-show the day after the planned arrival date.
Make sure to always mark no-show guests, as Booking.com will cancel the commission fee for this booking and keep in mind that you cannot charge a cancellation fee or virtual card fee when this happens.
Booking.com will also add a note to the guest's booking history so that If the guest frequently doesn’t show up, he/she will be flagged which can help other hoteliers to prevent the unpleasant experience.

Do You Have Credit Card Details?

If you have the credit card details, you will find them in your Booking.com Extranet as well as in your RoomRaccoon account. Have you connected your RoomRaccoon PMS to a payment service provider, such as Stripe? If you have, you can simply click the charge button in your reservation.
If you are not connected to a payment service provider, you can view the protected credit card details of a booker by entering your RoomRaccoon password. You can view

Question 5

How to connect to Airbnb

Accepted Answer

How to connect to Airbnb

Would you like to link your Airbnb listings to RoomRaccoon? A full integration is possible by following the below steps!

Connect to Airbnb

Click on the gear icon at the bottom left of the screen and then click on the connectivity tab.
Under available connections, click on the OTA tab and select Airbnb by clicking on the green +
You will be redirected to Airbnb and will be required to log in to your Airbnb account.
Once you have agreed to the terms you will be redirected back to your RoomRaccoon account.
Open the Airbnb connection by clicking on the green pencil icon.

Scenario 1: I already have listings on Airbnb

In this case, you already have listings on Airbnb which are being imported by RoomRaccoon for the connection. If you do not have any listings on Airbnb yet, proceed to Scenario 2.

At the top you will see 'Airbnb unmapped listings', these are the listings which have been imported from your Airbnb account. Please be aware that these are your pre-existing listings. In order to connect them you will have to follow three steps:

Map

choose the listing you want to sta

Question 6

How To Activate RaccoonPay

Accepted Answer

Activate RaccoonPay!

Great! You want to get started with RaccoonPay. In order to make your activation as smooth as possible, we would like to ask you to read this article carefully. RaccoonPay has to comply with strict regulations to be able to process payments, therefore it is possible that during and after the onboarding several or extra documents are requested to validate the accommodation. The correct delivery of all documents is therefore very important to complete everything quickly.

Required documents

Valid copy of your passport or ID. This concerns every person who has an interest or share (of at least 25%) within the company.
Extract from the Chamber of Commerce (KVK) (maximum 6 months old)
Business bank statement (max 6 months old) | Please note: the name of the company, the bank account number, the logo of the bank concerned & the date have to be visible on this document
A connection document between company name, website & accommodation name. Include a document that clearly shows that there is a connection between the name on the website, the business bank statement, the accommodation name, and any other official business name. Examples of this will include:

An insurance document
A signed proof that the accommodation name is part of the official company name.
VAT document

Do you have the following documents to hand? Great! Then we can activate RaccoonPay now!

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