Question 1

How to use Yield Management

Accepted Answer

How to use Yield Management

RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab.

How to set up a Yield rule

Open the yield tab in the rates & availability overview.
Click on + rule on the top right side.
Give your rule a name (for example last-minute deal).
Select how much availability you want to perform the action at. For example: When there are between 50% and 100% of the rooms still available, yield adjusts the rates.
Indicate the number of days/weeks before check-in that this yield would be applicable for.
Select what discount or surcharge you would like to apply in this scenario.
Select if you would like this rule to apply to your whole accommodation, to specific room types or to specific rates.
If applicable, select specific days of the week or months when this yield rule should be

Question 2

RaccoonPay: Manage all your payments in RoomRaccoon

Accepted Answer

RaccoonPay: Manage all your payments in RoomRaccoon

What is RaccoonPay?

You can collect prepayments automatically. With a prepayment your turnover is guaranteed in the case of a no-show. You can easily oblige your guests to make a deposit payment between 10% - 100% when they make a reservation via the Booking Engine on your website. How does this work? When a guest makes a booking via the booking engine they are redirected to the payment page, where payment is made. The booking will then arrive in RoomRaccoon and can be found in payments.
Charge credit cards easily. The credit card details are filled in by RaccoonPay and you (or your staff) only need to press the 'charge credit card' button in order to take payment for the reservation.
Ensures that the guest's privacy is maintained. As credit card details are not visible in the reservation, these credit card details are kept safe.
Pre-authorisation Authorising a certain amount on the credit card means that you can reserve an amount on the guest's credit card. NB: Credit card authorisation can be held for a maximum of seven(7) days
Refund Do you need to refund an amount for any reason? This can now

Question 3

How can guests upgrade their stay with RaccoonUpsell?

Accepted Answer

How can guests upgrade their stay via RaccoonUpsell?

Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products!

Offer an upgrade to a more luxurious room type.
Offer breakfast again for guests who have booked their stay excluding breakfast.
Offer any optional add-ons, such as bikes parking space or a late check-out

Upgrade room type:

Select the room key icon at the top left of your screen and click on 'edit room type' for the room type you would like to offer as an upgrade.
Check the boxes of the room type/s where the upgrade may be offered.
Add the amount for which you want to sell the upgrade, this amount will be added extra.
Add an appealing description

${youtube}Room Type Upselling

When you have created this option and the Online Check-in is sent, RoomRaccoon will check for availability in the system. If it is still possible to upgrade the room, the information will be displayed automatically for the guest.

Offer an add-on in the online check-in:

Select the room key icon at the top left of your screen and select the add-ons tab.
Click on the add-on you would like to offer at the online check-in.
Add a nice description that will entice your guests to book the extra service or product.
Check the 'Upgrade in th

Question 4

Step 1

Accepted Answer

What are we going to do?

The goal of the first step is to set up and prepare the room types, price types, documents and possible arrangements.

Create price types (pay attention, set any restrictions such as a minimum stay will come later)
Create room types (note, these should be the same as on your other channels)
Create packages if necessary (please note, for this you have to create the parts included in the package as an add-on)

Step 1

When you have decorated the room & price types you have already done the most important thing. At the first step we think about the right furnishing of your room types and price types. The links to the external channels are made by means of the price types. So they should be exactly the same on all your channels and look the same everywhere. So if you have Non-Refundable rates on a channel, so should RoomRaccoon! Preffer a text explanation? Read the step by step plan below! ${youtube}Roomtypes & Rooms | Ratetypes

**You can manage your roomtypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Click on the green button at your top right which says + roomtype
Add your roomtype here and press save

**You can manage your ratetypes from within the system by following these steps: **

Click on the key figure icon at the top left of your screen.
Look for the roomtype you would like to add a ratetype to.
Underneath the name of the roomtype,

Question 5

Checklist Categories and Rate types

Accepted Answer

Checklist Categories and Rate types

Create new categories for each categories! Do not try and create one rate type for multiples categories, all categories should have their separate rate types. Each category has its own rate type, so even if your '1 Guest' rate is always the same for all of your categories, it must be created separately.
There must be a separate rate per guest. Even if your price for 1 or 2 guests are the same. This is important for the city tax and add-ons that are calculated per person, but also in the way in which it is portrayed in the booking engine as well as how we connect and link with external channels. Eg: 1 Guest, 2 Guests, 3 Guests etc.
If you choose to make your booking engine available in, for example, Dutch, German, Spanish, etc., make sure that you also translate the rate type names and the descriptions of the categories. The translations are hung under the tab headings.
Make sure you add photos to the categories. (Max 25 photos, Max 20MB per photo)
Do you offer different rates on your own website or on Booking.com or another channel? Then it is imperative that you create separate rates types for all the respective platforms, otherwise you cannot vary the prices. The nice thing about having different rate types for different platforms is that you can hang different restrictions on the different channels’ rates types.
EG: 1 Guest (Booking), 2 Guests (Booking); 1 Guest (Expedia), 2 Guest(

Question 6

How to connect to Airbnb

Accepted Answer

How to connect to Airbnb

Would you like to link your Airbnb listings to RoomRaccoon? A full integration is possible by following the below steps!

Connect to Airbnb

Click on the gear icon at the bottom left of the screen and then click on the connectivity tab.
Under available connections, click on the OTA tab and select Airbnb by clicking on the green +
You will be redirected to Airbnb and will be required to log in to your Airbnb account.
Once you have agreed to the terms you will be redirected back to your RoomRaccoon account.
Open the Airbnb connection by clicking on the green pencil icon.

Scenario 1: I already have listings on Airbnb

In this case, you already have listings on Airbnb which are being imported by RoomRaccoon for the connection. If you do not have any listings on Airbnb yet, proceed to Scenario 2.

At the top you will see 'Airbnb unmapped listings', these are the listings which have been imported from your Airbnb account. Please be aware that these are your pre-existing listings. In order to connect them you will have to follow three steps:

Map

choose the listing you want to sta

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