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Rates & Availability
Pricing management | Restrictions | Yield | Channel management
Preparing your Booking.com Extranet for the connection with RoomRaccoon
When going live, we always start with the connection to Booking.com as this is the most complex channel which needs a bit of your attention in order to be able to connect well. For security reasons, we may not help you as XML partner (Channel Manager) with the set-up of your account. In order to set up the connection correctly, there are a few steps that need to be taken: Step 1: Calendar view Booking.com has two different views of your calendar which may d
RoomRaccoon offers the hotelier the possibility to fluctuate prices based on availability. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in prices. You can set Yield rules by clicking on the room key icon at the top left of the screen and by opening the Yield tab. Here you can then set a rule. Set the 'range': The first step is to set your range. In the example below a price change will be made
Adding an iCal Connection
Adding an iCal Connection An iCal connection is a basic connection where we send availability. The purpose of this link is to exchange calendar and scheduling information between different connections. To set this up, see below Click on the gear icon at the bottom left of the screen. Click on the **Connectivity Tab ** On Available Connections, click on “Bookingchannel” On iCal connect
Why would I use Yield Management?
With Yield management you can ask the right price for your rooms according to your availability. And it's all automatic! Our tips on which Yield rules you can set up Tip: Busy week - Do your bookings suddenly increase a few weeks before today? Add a surcharge to increase your room rate Tip: Early Bird - Reward the booker with an early bird discount to someone who has been booking in advance for six months. Tip: Last minute - Do you have a few rooms left? Sell them with
What Is an iCal Connection?
What Is an iCal Connection? iCal is the industrial standard to connect different calendar applications with each other. What You Need To Know About iCal It only communicates availability. You need to manage your rates & restrictions in the extranet of the channel. New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest. You will have to match the actual booked rate as well as the number of guests manually. Has T
The Difference Between Closing a Room and Closing the Check-In/Check-Out
The Difference Between Closing a Room and Closing the Check-In/Check-Out On RoomRacccoon you are able to close or block rooms in the reservations manager and close checkout or check-in in rates and availability. This is however not the same thing as each action will give you a different outcome. To close a room prevents the room from being booked and essentially this works as a full block of the room. This is a great feature if you want to block your room for bookings during maintenance or
Channel Question (Form)
A channel manager is here to make daily jobs a lot easier. You want to fully rely on it and you should be able to do so! Sometimes, rates or availability are not communicated well and this can have several reasons but all easy to track. Are you having troubles and you don't know why the rates or availability are not updating, please fill in the following forms and we will investigate the problem for you. [Channel Question](https://docs.google.com/forms/d/13WXnQfyFTdQLxjBKr68JQxmhLygyA
Connecting Expedia Or Hotels.com
Expedia and Hotels.com Step 1: Access your Partner Partner Central account and select Rates and Availability. Click on Quick Connection Settings. Or in the new Expedia extranet select Room and Rates, and in the Setup list check the Expedia Connectivity Settings option: Choose RoomRaccoon and check all the boxes to have the complete connection (prices and availabi
Linking to TripAdvisor
TripAdvisor can be linked at the XML level. This requires a number of steps that are slightly different than the regular links. When the link is requested from us, we add this link and we choose the rates to be forwarded, in consultation with you. It's important that these rates that will be mapped have the 'cancellation policy'. In order to view or change this; click under the room key icon on the rates behind the room types you want to link and scroll down a bit until you see the followin
Adding a New Channel
Adding a New Channel Adding new channels is a great way to increase market share and improve on global visibility. With RoomRaccoon you may link with other booking channels via two links, the iCal and the XML. When you set up an iCal link with RoomRaccoon it will add all reservations from other channels like Airbnb and Booking.com If the individual iCals of these channels are also imported, you have a chance that your reservations will be in a so-called 'loop'. If one channel updates
OTA and GDS, what is this?
An OTA stands for Online Travel Agency. Usually, any booking channels is being referred to as an OTA. Think about Booking.com, AirBnB, Expedia etc. You might also have heard about the term GDS. A GDS (Global Distribution System) is a little bit different in comparison to an OTA. It is a travel agency that works on behalve of large companies. These services are hired to book entire trips for their customers which also includes for example flights. The difference is thus that a GDS is B
How can I change my rates in the rates and availability?
Is your accommodation based in an area that has seasonal changes in rates and availability? Or would you like to set up a different rate for the weekend then your midweek? You will find out how to set this up in this article. It is first important to start setting up rates. Once the rate types have been created you can start setting up the different seasons, and restrictions. To be able to do this, you should
How to cancel an iCal booking
If a booking is being cancelled on a booking channel that is connected to your RoomRaccoon Channel Manager with an iCal connection, the booking is not being canceled in your RoomRaccoon agenda automatically. Why? RoomRaccoon simply does not get notified about it by the booking channel. But no worries, you will receive an e-mail of the booking channel informing you about the cancellation. Please make sure that you cancel the booking in your RoomRaccoon agenda. How to cancel an iCa
HRS-DS Connection Type of interface RoomRaccoon transmits prices, availability and booking restrictions to HRS-DS. All other data or settings such as cancellation conditions, payment conditions, additional services or content must still be managed in the extranet of HRS-DS. The following booking data, if available, will be transferred from HRS-DS to RoomRaccoon: Number of persons Booker name Guest name Address Length of stay Price Additional services Prepare
The word restriction, in a literal sense, refers to limitation. Now, in RoomRaccoon, we do not view a restriction as a restriction, but rather as a relief! A restriction can be in the form of a minimum or maximum stay. We also provide the option for the check-in or check-out to be influenced on certain days. For example, if you lose your OTA prizes from your own website prices, you can choose to force people who book via Booking, for example, to stay for at least 2 nights. You can also choo
Midweek, weekend and week rates. How does this work?
Do you have a weekly rate, or just a midweek rate? Then you will first have to make a separate price type for this. After that, a number of restrictions will have to be set for each price type. We have written out these steps for your convenience: We start with the bulk promotion, which you carry out by clicking on the pencil next to the name of the room type in the rates and availability. A managed rates pop-up will open and you will need to continue working from here. For some rates you w
Channel Manager: Parity Check
With RoomRaccoon's Parity Check ,"Comparison with Portals", you can see immediately if there is a difference between your availability on RoomRaccoon and on your connected booking channels such as Booking.com or Expedia. Everything in the green? Then it's good! Log on as administrator To view and run the Parity Check, you do not need to be logged on as an administrator.
How to Resolve Channel Manager Errors
How to Resolve Channel Manager Errors RoomRaccoon continuously monitors functionality so that potential problems can be identified and resolved immediately. However, there are also some error messages that require action by the hotelier. Here are a few error messages you may receive. Channel Manager errors occur when RoomRaccoon sends or pushes availability for bookings to external channels and the push is unsuccessful. When this happens it’s best that you contact the Booking Channel directl
How do I use the Mass Update function?
This is a very good and somewhat technical question! To give an as clear answer as possible, it is important to have a look and what a Mass Update and Parity Check are before we can explain what these two functionalities have to do with each other. What is a Mass Update? A Mass Update’s function is to push all rates and availability for a selected period all at once to all your external booking partners (such as Booking.com). Because such pushes entail a lot of data (every
Creating an own iCal link
RoomRaccoon offers different ways to link. Via an XML or iCal connection. The latter is a calendar synchronisation in which the availability is communicated. It is possible to set up your own iCal. How this should be done, is explained below. When a hotelier wants to set up a synchronisation with his own system, he can use iCal. The RoomRaccoon iCal feed can simply be read into a calendar program from Windows, Apple or Google. Conversely, RoomRaccoon can also read in an external feed, for e
Getting a higher ranking in Booking.com
Many people have a real hate - love relationship with external booking channels. You often don't want it, but you can't do without them! There are easy ways to get high in the ranking at Booking for example, without using discounts. How you do that, we explain! Booking is often used as the 'Google of the Hotel world'. When people search for a room in a certain location, Booking is of course super convenient to use to search. then people often go to their own website to complete their reserv
How to Manage Rates
How to Manage Rates You can adjust your rates based on events, seasons or weekends in various ways via the Rates and Availability screen. Update a single rate for a specific day. Update multiple rates for a room category. Here we explain the different ways of using this tool to get the most out of your rate options. How to update a singular rate for a singular day Click on the Rates and Availability Icon. !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73
How to Request the Expedia Connection
How to Request the Expedia Connection Access your Partner Central account Select Room and Rates. Click on Expedia Connectivity Settings Choose RoomRaccoon and check all the boxes to have the complete connection (prices and availability). Once this is done please send us your Expedia ID via our [ticketing centre](https://rms.roomraccoon.com/admin/help/ticket/?fUrl=https%3A%2F%2Fhelp.room
How to Set Up Separate Rate Types for OTAs
Creating Separate Rate Types for OTAs In a number of cases you want to use a different room rate per booking channel. For example, you can use an alternative price for Expedia, Hotel Specials or Booking.com. but you can also set an alternative price for non-refundable bookings. Creating different rate types for your booking channels is the best way to compensate for the commission costs, allowing you to increase the room rate when a booking is made via an online travel agency (OTA).
How to Set up Restrictions
How to Set up Restrictions A restriction can be a minimum or maximum stay with the option for the check-in or check-out to be closed on certain days. For example, if you want to differentiate your OTA prices from your own website prices, you can choose to force people who book via an online travel agency to stay for at least 2 nights. You can also choose to close rates on certain channels in certain seasons to direct more traffic to your own website. How to set up restrictions Go to your
How to Use Yield Management
How to Use Yield Management RoomRaccoon offers the possibility to let prices fluctuate based on availability and lead time. For example, you can set up a last-minute deal for bookings that are made 3 days before arrival to have a discount or increase in price. You can set yield rules by clicking on the rates & availability overview on the left hand side of the screen and by opening the yield tab. How to set up a Yield rule Open the yield tab in the rates & availability overview. !
How to Set up Default Restrictions
How to Set up Default Restrictions You can set default restrictions for minimum stays or for check-in/out closed. For example, if your accommodation always has a minimum 2 nights stay, you can set it as a default restriction. Click on the room type icon at the top left of the screen. Click on the name of the rate type you wish to set the restriction for or click on new rate if you want to create a new rate
How to Update Rates & Availability for the Next Year
How to Update Rates & Availability for the Next Year On RoomRaccoon you can easily configure your rates and availability for the next year since sometimes guests book more than a year in advance. RoomRaccoon recommends that you create rates and restrictions up until the next year, these should also be communicated to your external channels. How to update rates for the next year Go to your Rates and Availability overview !(https://storage.crisp.chat/users/helpdesk/website/61587d0
How to Show the Rate History
How to Show the Rate History RoomRaccoon gives you access to your rate history where you can see changes that have been made to rates including who did the change, at what time and when it was synced. Click on Rates & Availability Select the time period and click on the blue “show rate history" and wait for the page to update Hover on a specific day to view the rate history. !
RaccoonRev: Revenue Management System
RaccoonRev: Revenue Management System The RaccoonRev revenue management system is designed to help you optimise your rates by being ahead of the competition and ensuring the best rates at the right time. RaccoonRev lets you know how your competition is doing and how your rates are in comparison to them. The idea is to give you more data so that you are able to make more informed decisions and maintain a competitive advantage. Competitor Set Hoteliers must provide 3 competitors that
How to Periodically Close the Availability on a Room Category On RoomRaccoon
How to Periodically Close the Availability on a Room Category On RoomRaccoon you can close the availability on a room type or category for a certain period of time. This could be due to a number of reasons such as maintenance, renovations and seasons (some rooms are only available in summer months). How to Periodically Close the Availability on a Room Category Click on the Rates and Availability Icon. !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/1_9pws