Help Center

• German
• English
• English (US)
• English (ZA)
• Spanish
• French
• Croatian
• Italian
• Dutch
• Portuguese

Go to website

• DateV Manual (German Accounting)

  Working with DateV The Datev import is made up of two parts: Invoices (these need to be uploaded into DateV Rechnungswesen) Payments (These need to be uploaded into DateV Unternehmen Online. It is not possible to use the imports without DateV UO.) The files can be downloaded in the reports section under the "Accounting" tab: DateV is based on invoices. This means: 1Very popular

• 2.Extra options

  2.Extra options 2.1 Prepaid invoices In some cases the guests will have to pay a part in advance. In this case, people often want to receive an invoice with an invoice number. You can do this by clicking on the icon of the document with the plus sign: A new page will open where you will see the different items you entered in the price calculation. You can choPopular

• How Can I Generate a Partial Invoice

  How Can I Generate a Partial Invoice In a situation where you want to do a partial invoice maybe on a specific add-on that requires a prepayment, this is possible with RoomRaccoon. A partial invoice may also be issued when you are hosting events on your property and you’d like your guests to offer a deposit or down payment. How to generate a partial invoice Click on the reservation. You will find all the details regarding the reservation on this page. ![](https://storage.crisp.Popular

• Invoicing within RoomRaccoon

  Setting up invoices directly from the system is something that many people use. Some people use a link between their accounting system and RoomRaccoon but manually several data can also be derived from RoomRaccoon.  To begin In the pricing you will see that if you have a package deal,  the extra's connected to this deal are now visible.  For example, a Discovery dealPopular

• General information: Accounting connectivity RoomRaccoon

  In addition to all the functionalities that are standard in the software, RoomRaccoon also has the ability to process financial data. There are two ways to do this. The first is a fully automated accounting link and the second is the financial reporting in RoomRaccoon. If you have chosen to use one of the two options, it is advisable to read this manual completely. RoomRaccoon will work with the data that is produced in our software. If data is not or not correctly produced in our system, then iPopular

• Frequently Asked Questions About Sending Invoices

  Frequently Asked Questions About Sending Invoices With Invoicing being such an integral part of the RoomRaccoon experience, we have compiled a list of some of the most frequently asked questions by our clients. Why does the status not change in the invoice overview? When an invoice is sent from RoomRaccoon, the envelope icon in the overview gets a grey colour. If this does not happen in your overview, it is possible that the language is not set correctly. Take a look at the language vPopular

• Factureren

  In het RoomRaccoon account is het mogelijk om facturen te sturen, splitsen en waar nodig crediteren.  Dit is een zeer uitgebreid onderdeel binnen het systeem, klik door op het artikel waar jij vragen over hebt. Meest gestelde vragen over de facturatie Algemene uitleg over de facturen functie Hoe werkt het 'proforma' Boekhouden StripePopular

• 3.1 Figures for the bookingkeeping

  3.1 Figures for the bookingkeeping RoomRaccoon offers extensive reporting. The turnover figures shown here relate to management reporting. This management report shows the turnover per reservation including VAT and also the turnover of non-invoiced reservations. This makes this report unsuitable for direct transfer to the accounting department. For the bookkeeping, figures are needed where the VAT is broken down and what has already been invoiced. To obtain these figures, go to the lisPopular

• Payment Terminal Stripe: Your hotel details on the guest's bank statement?

  Great that you have choses Stripe as your payment service provider. When you set up your account in Stripe, make sure to add you public information so that the name of your hotel or B&B shows on your guest's card statement.   Business settings In your Stripe account, navigate to the button business settings. Here you can fill in your public information. Your filled in details are used for the bank statement of your guests.  ![](https://storage.crisp.chat/users/helpdesk/websiPopular

• The Basics of Invoicing

  The Basics of Invoicing Invoicing is one of the most used features of RoomRaccoon which gives guests a full account of their cost to the property. The article below gives insights into the basics of invoicing. The Proforma Invoice The proforma invoice is automatically generated for every reservation that enters RoomRaccoon. The pro forma invoice is an example of what the invoice will look like at the end of the guests stay. In case of payment after the stay, the reservation can be cPopular

• How Does the ‘Proforma’ Invoice Work?

  How Does the ‘Proforma’ Invoice Work? A 'proforma' invoice is actually a draft invoice. It's meant to give your guest information in advance and when a booking is cancelled no credit nota will be created. How does RoomRaccoon's proforma invoice work? How does RoomRaccoon's proforma work? RoomRaccoon prepares proforma invoices and they stay proforma until the moment the booking is checked-out. After check-out, the invoice will be definitive. ![](https://storage.crisp.chat/users/helpdesPopular

• Activate CardStream as your payment terminal.

  RoomRaccoon has various integrations with PSP (payment system providers). Our wide variety will definitely have a solution which fits your accommodation best. Advantages of CardStream (United Kingdom only): Save money on annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights in these expenses, because they are written off in one monthly batch. With CardStream in RoomRaccoon, you might save half of the credit card transactionPopular

• Ledgers

  Ledgers When signing up for the financial report or the automatic accounting link, you indicate on which ledger accounts the information must be booked by the software. These ledger accounts are passed on via a google forms questionnaire that you receive from us.   Special ledgers We ask you to create a RoomRaccoon Diary Ledger. This ledger is shown on the balance sheet and is used as a counter-ledger for all RoomRaccoon bookings. If a 'payment' is made on the booking details paPopular

• Invoice pre payments

  Imagine you have a groupreservation and your whole accommodation has been booked, you probably would like to make a prepaid invoice.  Click on the reservation in your calendar to open it. At the bottom left of your screen you will find your documents. Next to the proforma invoice yo will see an icon of a paper with a plus in it. Click this icon. Select the guest or company, then select the items you would like to invoice up front. Create the invoice. Go back to yourPopular

• Financial

  Financial We will be happy to explain to you how to manage the financial affairs within RoomRaccoon in case of an automatic accounting link.  Booking and payments: When a payment is created in RoomRaccoon, the next mutation is created. In this case, an online payment of €47.50 will be made (the corresponding general ledger account is called Payment OTA).Popular

• Connecting RoomRaccoon to my accounting software

  How nice that you have shown an interest in one of our accounting partners! In this article we would like to provide you with some more information about these packages and what they can do for you as a hotelier. RoomRaccoon connects with a few partners: : Twinfield QuickBooks Xero Sage What is the reason to use accounting software? InPopular

• Processing Reservations

  Processing Reservations In order to process data correctly in the bookkeeping, the data must first be processed correctly in RoomRaccoon. The reservation process is an integrated process and in this article, we explain elements of a reservation that are important to successfully processing and managing a reservation. Reservation status The reservation status may affect the processing of the accounting data. We recommend that you keep the reservation status updated. The following statuSome readers

• Corrections

  Corrections It can happen that things change after the processing moment. A number of corrections are possible in RoomRaccoon in order to process this for accounting purposes. We explain a number of common corrections.  Cancellations It may happen that a booking is cancelled while payment details have already been processed. Then select the payment method for payments and enter the amount you want to cancel with a -/- minus sign in front of it.  Refundable In the exampleSome readers

• Invoice Prepayments

  Invoice Prepayments In a situation where you have a group reservation and your whole accommodation is booked. You would most likely want to make a prepaid invoice. How to create an invoice for prepayments Click on the reservation in your calendar to open it. At the bottom left of your screen, you will find your documents. Next to the proforma invoice, you will see an icon of a paper with a plFew readers

• Bookkeeping Reports

  Bookkeeping Reports The figures used for your bookkeeping are those that have had the VAT broken down as well as the invoiced figures. To obtain these figures: Go to the Reservations Tab from your Calendar View. Select a period (note, there is a limit to the download size) Select to view all reservations, paid, not paid or partially paid. At the bottom of the page you will be aFew readers

• Adding a Company Name to an Invoice

  Adding a Company Name to an Invoice On RoomRaccoon you can add the company name on the invoice by accessing the reservation and adding the name on the “company” field. How to add a company name to the invoice Click on the reservation in question. When you are in the reservation click on the name of the booker. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/cnoi2_sdFew readers

• How to Refund Payments

  How to Refund Payments When you overcharge a guest on RoomRaccoon you can easily refund them in the payments section. How to refund cash payment Access the reservation agenda. In the payments section enter the refund amount with a negative symbol before the amount. For example, if you want to refund £50 you would enter -50. Click Save. Good to know Cash refunds are automaticFew readers

• Payment Corrections

  Payment Corrections It can happen that things change after a payment process. If a mistake has been made there are a number of corrections you can make in order to process this for accounting purposes. Here are a few common situations that can occur. Cancellations It may happen that a booking is cancelled while payment details have already been processed. Simply select the payment method for the payment and enter the amount you want to cancel with a - minus sign in front of it. **RefuFew readers

• How to Find the Subscription Details

  How to Find the Subscription Details The billing page in your RoomRaccoon shows all information about your subscription and the invoices you receive from RoomRaccoon? Where can I find the billing page Click on the gear icon in the left corner. Click on the Billing tab. What information canFew readers

• How to Create a Proforma Invoice

  How to Create a Proforma Invoice The proforma invoice is automatically created as soon as the booking is made and you do not need to manually create it. If guests book extras or add-ons this is also added to the proforma invoice which can be viewed, downloaded or printed. How to view the Proforma Invoice Access the reservation Scroll down to the documents. Click on “view invoice” ![](httFew readers