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How do I use a discount code wisely?
Everyone loves an offer. A smart booker will go through all the channels to scout for the best offer. Reward guests who book directly through your booking engine. Our tips on how to handle discount codes smartly: Tip: Implement a pop-up on your website where the code is shown directly with a link to the booking engine. Add the discount to your booking engine link and let people book on this link to directly get the discount. Tip: Send the post-departure mail to thank your g
Let guests upgrade their stay with RaccoonUpsell!
Let guests upgrade their stay via the online check-in! Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products! Offer an upgrade to a more luxurious room type. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons, such as bikes parking space or a late check-out Upgrade room type: Select the room key icon at the top left of your sc
All about the Booking Engine
In this section we focus on setting up your Booking Engine. This really only needs to be done once, but of course changes can take place if, for example, the house style of your accommodation changes. You can find the page of the Booking Engine by clicking on the gear at the bottom left. You log in with the administrator password. At the top there will be a tab with Booking Engi
In need of a website? Check out our RoomRaccoon website builder!
In need of a professional looking website but not wanting to pay too much for a basic website? Stop looking! RoomRaccoon offers you a website you can build based on a template. Don't worry, the templates are so easy everybody will think you are a pro! RoomRaccoon offers a cost-effective solution for anyone looking for a (new) website: For 25€/month (including hosting) you can create your dream website here. You can create a free account and build it until you are satisfied. The websit
Specific roomtype shown first in Booking Engine
RoomRaccoon normally generates one standard URL that redirects from the hotelier's website to the Booking Engine. You can put the ID of the room type behind the URL with a # to ensure that the Booking Engine immediately opens with the correct room type. It then automatically scrolls to the correct type. Where do you find these IDs? In RoomRaccoon, go to the Key icon and then to Room types, click on a Room type and read from the URL the ID that comes with it. Example: [https://
One of the most important things for a reservation, is the cancellation conditions. At RoomRaccoon you can adjust your conditions freely. To do this, press the gear on the left to access the settings and go to Booking Engine On your right hand side under the branding you will find the area you can add your booking conditions. You can add stuff like your cancellation po
How do I increase direct bookings?
Working together with booking channels can be a love / hate relationship. Yes they provide you with bookings, but that commission is no joke! As a hotelier, you want the guest to book directly with you. RoomRaccoon offers a booking engine where guests can book directly with you without commission costs. The layout can be adapted to the design of your website. Provide a complete booking engine to make it as attractive as possible for the guest to book directly. Find our tips here:
If you want to follow where your bookers go when they have visited your website, you can do so with Google Analytics. Click on the gear icon at the bottom left and click on the Booking Engine tab. In the middle right of the page you will find the option 'Tracking code'. Insert your Google Analytics code here. Enter a link here where guests will be dire
Link the book button with your booking engine
The majority of our customers use the booking button to the hotel reservation system. When someone presses this button, the complete reservation system will be opened in a new window. In this new window he or she can enter the desired dates and then view the offer with hotel rooms that are available during this period. We would like to inform you that this is not the only possible option. !(https://storage.crisp.chat/users/helpdesk/website/834cc8cc0802c800/ba4c9b99-7342-425d-8ce1-28d464_12r0c
How can I change the language of my Booking Engine?
Is your Booking Engine only available in English? You can address more people when your Booking Engine is available in other languages as well. How to change the language of my Booking Engine? Go to account settings and click on Booking Engine. Here, you're able to set the language you want. The URL of your Booking Engine will state the language (e.g. /fr for the French version or /nl for the Dutch version). !(https://storage.crisp.chat/users/helpdesk/website/e97b84d1f707
Returning bookers via the Booking Engine
Convincing guests to book directly at your hotel or B&B is one thing. RoomRaccoon PMS understands the importance of a Booking Engine to be easy to use. After all, a Booking Engine is merely a tool facilitating your guests to make that direct booking easily and effortless. Returning bookers Whenever a returning booker books via your Booking Engine, RoomRaccoon checks if the e-mail address is already known. The e-mail address is the most unique information that can be collected
If you notice that a lot of people are booking via other channels more then on your website, you can think about triggering people to book directly when they get onto your website. How to activate these codes will be explained in this article: Using Discount Campaigns The most important part of a discount campaign is to create always thinking strategically. You can think about using the coupon as a loyalty tool, when sending guests after leaving so that if they return directly they have
How can I change the style of my Booking Engine?
It is of course desirable for everyone to have the colours of your Booking Engine, the font and of course the logo also reflect on your booking engine. You can easily change this by clicking on the wheel in your system, navigate here to the tab Booking Engine and on the right will see 'Branding'. Upload your logo here. Please note that the logo also appears on your invoices, so be careful with all white logos. We recommend that you always put an outline around it. The colours.
Translating your content
To encourage direct bookings through your RoomRaccoon Booking Engine, you can add good/nice descriptions. This will help guests to book directly. Good to know! Your booking module is linked to the website of your accommodation. We advise you to use your own website for a detailed description of your different room types. In your RoomRaccoon Booking Engine you only give a short summary of the specialties of each room type, instead of repeating a whole list of facilities. Keep the de