• Guest Registration

  Guest Registration RoomRaccoon offers the online check-in option however we understand that for some properties written registrations are still preferred. You may find the written guest registration on the documents tab. How to add the guest registration document. Click on the gear icon at the bottom left of your screen and open the Documents tab. Scroll down toSome readers

• Account Settings

  Account Settings Your account settings are one of the most important settings tabs as this is where you set your company info, currency, taxes and passwords. You will need to log in with the manager’s password to view the entire account settings tab. On this tab, you will see basic information such as the name of the property, address, phone number, etc. Ensure that you have verified and spelt everything correctly as we will use this information on our intranet for communications. The adSome readers

• Changing your Password

  Here are the steps one is able follow in order to change your password and admin password. Login to RoomRaccoon Click Settings, the gear icon at the bottom left of your screen Update Password at the bottom right of your screen Press save Please note, however, that if you (or we on request) change the front-desk password, stored credit card details will remain protected by your old password.Some readers

• How Do I Create Different Login Details for My Co-workers?

  How Do I Create Different Login Details for My Co-workers? To promote accountability and transparency, you can create a different login for your employees so that when changes are made on bookings there’s someone accountable for it. Each employee will have a unique login and when changes are made the system will record this according to the login, keeping you abreast of each reservation. This function allows you to keep track of changes in a reservation and who has made what changes. In thisSome readers

• Help, I forgot my password!

  Not to worry... Your RoomRaccoon support team does not know your password, but we can reset a new password for you at any time. Please get in contact with us in order to do so. Also, please keep in mind, that stored credit card detailed are also protected by the old password.  Resetting the password will not influence the password used for the credit card details protection. Therefore, you may want to put good thought into the password that you have forgotten. Alas, this is probably less urSome readers

• Schedule your call!

  Don't want to be on hold any longer? Schedule your call! Click here to make an appointmentSome readers

• Administrator

  You might not want everyone to be able to edit your property settings or be able to change rates. Therefore, your property settings, account settings and your channel manager are protected by the administrator login.  Click on the gear icon at the bottom left of your screen Click on login at the top of your screen On the top right, you will be able to add a new employee. While filling in these fields, you can choose lastly if you want to grant this person admin or hotelempSome readers

• ROOMRACCOON SERVICE LEVEL AGREEMENT

  Onboarding We are excited to help you set up RoomRaccoon and go live as soon as possible. Our Customer Success Team allocates adequate 1:1 time with you during a period of 4 weeks to assist in setting everything up as well as to train you on all the fundamentals of using RoomRaccoon. The moment you go live with your first channel marks your finalised onboarding. After you boarded, we expect you to train your (future) staff in RoomRaccoon's fundamentals. Meanwhile, we will be helping you toSome readers

• ZA - How to Set Up Debit Order for Your Roomraccoon Subscription

  ZA - How to Set Up Debit Order for Your Roomraccoon Subscription From now on, all of our South African clients will be able to pay their subscription via Debit Order! How to get started: Click this link to get started: Billing Tab Select Debit Order if you are a South African client Fill in all details required under the E-Mandate tabs *IMPORTANT: A Mobile phone number & Email are needed for OTP Verification. PFew readers

• How to Add a New User Login

  How to Add a New User Login The PMS houses confidential information and mismanagement could be catastrophic for the hotelier. As a result of this, you might want to limit rights to edit your property settings and rates. Therefore, your property settings, account settings and your channel manager are protected by the administrator login. Click on the gear icon at the bottom left of your screen Click on login at the top of your screen (https://storage.crisp.chat/users/helpdesk/wFew readers

• Referral Programme

  Referral Programme Word of mouth is powerful, trusted and so simple! We want to give all of our clients the opportunity to benefit from word of mouth with our RoomRaccoon Referral Program. Here’s how it works! You can join our Referral Program by recommending RoomRaccoon to a property that you feel would benefit from using our amazing system. What’s in it for you? For every successful referral that you send us, we will credit 250 euros to your next RoomRaccoon invoice. It’s thFew readers

• How RoomRaccoon Promotes Contactless Stay?

  How RoomRaccoon Promotes Contactless Stay Hotel properties need to have stringent safety precautions especially in turbulent times during the pandemic, guests want to be comfortable with no compromise on their safety and exposure. We have a contactless stay sticker for you to add to your website which will let prospective guests know that your accommodation maintains a contactless stay to ensure customer safety. How does RoomRaccoon Promote Contactless Stay To be contactless stay compFew readers

• Help! My Account Is Blocked

  Help! My Account Is Blocked It might have slipped your mind to have paid your subscription fee for the month, this can happen of course, but now your account is blocked. When you log in to RoomRaccoon you will be sent directly to the billing screen. At the top you will find the reason why your account has been blocked. In this overview you will be given the opportunity to pay the bill in order to get access to your account again. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• RoomRaccoon SLA

  RoomRaccoon Service Level Agreement Our RoomRaccoon Service Level Agreement between RoomRaccoon and its clients applies to RoomRaccoon operated and controlled systems: The PMS, booking engine and channel manager. We are excited to help you set up RoomRaccoon and go live as soon as possible. Our Implementations team which is our dedicated service to make sure that your account goes live has a structured process to ensure that you have all the tools to go live. Our standard implementFew readers

• How to Disable Roomraccoon Related Emails for Team Members

  How to Disable Roomraccoon Related Emails for Team Members You can disable RoomRaccoon emails for your team members should you not want them to receive this communication. To disable RoomRaccoon-related emails for your team members you will need to access the profile and uncheck this option for them. How to disable RoomRaccoon related emails for team members Access Account settings (orange gear icon) Navigate to the login tab. (https://storage.crisp.chat/users/helpdesk/webFew readers

• How to Delete a Team Member Login

  How to Delete a Team Member Login You can delete a team member's login password Access Account settings (orange gear icon). Navigate to the login tab. Find the team member’s profile and click on edit (pencil icon). You will get a message to confirm the changes, click OK. (https://storage.crisp.chaFew readers

• How Can I Set a Maximum Day to Calculate City Tax

  How Can I Set a Maximum Day to Calculate City Tax Unfortunately, you cannot set a maximum day to automatically calculate city tax in the system. If the reservation has a stay with a number of nights higher than the maximum to be charged, please manually update the value of this fee in the reservation. To manually adjust the city tax Click on the reservation by accessing the Reservations Tab on the left of the screen. (https://storage.crisp.chat/users/helpdesk/website/61587d007Few readers

• What to Do With Failed Transaction in the Accounting Dashboard

  What to Do With Failed Transaction in the Accounting Dashboard Your accounting dashboard displays your failed transactions within a selected period. If you have a failed transaction you may want to try the following methods to process the transaction. What to do with failed transactions in the accounting dashboard Sync the transaction again by clicking on the sync icon If syncing the traFew readers

• How to Track Changes Made by a User

  How to Track Changes Made by a User On RoomRaccoon you are able to track changes made by your users in the form of a visible timeline of changes that have been made. How to track changes Access your account settings. Navigate to the logins tab. This will display a list of all logins. Click on the timer icon next to the user login to track any changes they have made. (https://Few readers