Guest Registration
Guest Registration
In addition to the online check-in, you can also obtain a written registration form from RoomRaccoon. The steps below explain how to do this;
Click on the gear icon at the bottom left of your screen and open the tab called 'documents'.
Scroll down to 'Registration form' and click on '+ Add new document'
Give the document a name and optionally add information under 'custom content' (for example, you can add your in-house rules here)
Click on the save icon atPopularChanging your Password
Here are the steps one is able follow in order to change your password and admin password.
Login to RoomRaccoon
Click Settings, the gear icon at the bottom left of your screen
Update Password at the bottom right of your screen
Press save
Please note, however, that if you (or we on request) change the front-desk password, stored credit card details will remain protected by your old password.Some readersHow do I create different login details for my co-workers?
Something has changed in one of your reservations. The timeline shows that it was been one of the employees that made the change but, which one of your 10 employees did this? What you need is a different login for your employees tracking who did what so you always know what is going on in each reservation!
This function allows you to keep track of changes in a reservation and who has made what changes. In this article we will explain how to create a login for employees.
![](https://storagSome readersAccount settings
Login
To access your account settings, click on the gear icon at the bottom left of your screen. Once you click on this icon, you will be prompted for an 'Admin Password'. Have you never set this password before? Then the password is probably the same as the one you logged in with. Doesn't this work? Please contact us then.
Important information
Once you are logged inSome readersHelp, I forgot my password!
Not to worry... Your RoomRaccoon support team does not know your password, but we can reset a new password for you at any time. Please get in contact with us in order to do so. Also, please keep in mind, that stored credit card detailed are also protected by the old password.
Resetting the password will not influence the password used for the credit card details protection. Therefore, you may want to put good thought into the password that you have forgotten. Alas, this is probably less urSome readersReferral program
RoomRaccoon appreciates being recommended very much and therefore offers a special incentive to do so:
If you recommend us to another hotelier using this link, we will credit the value of the first month of the new contract to you. This credit will show on your next invoice which can either be a month or year invoice depending on your settings.
You can find this personal referral link under "Reports" in the "Opportunities" Centre.
 staff in RoomRaccoon's fundamentals. Meanwhile, we will be helping you toSome readers
