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Guest Registration In addition to the online check-in, you can also obtain a written registration form from RoomRaccoon. The steps below explain how to do this; Click on the gear icon at the bottom left of your screen and open the tab called 'documents'. Scroll down to 'Registration form' and click on '+ Add new document' Give the document a name and optionally add information under 'custom content' (for example, you can add your in-house rules here) Click on the save icon at
Login To access your account settings, click on the gear icon at the bottom left of your screen. Once you click on this icon, you will be prompted for an 'Admin Password'. Have you never set this password before? Then the password is probably the same as the one you logged in with. Doesn't this work? Please contact us then. Important information Once you are logged in
Changing your Password
Here are the steps one is able follow in order to change your password and admin password. Login to RoomRaccoon Click Settings, the gear icon at the bottom left of your screen Update Password at the bottom right of your screen Press save Please note, however, that if you (or we on request) change the front-desk password, stored credit card details will remain protected by your old password.
Help, I forgot my password!
Not to worry... Your RoomRaccoon support team does not know your password, but we can reset a new password for you at any time. Please get in contact with us in order to do so. Also, please keep in mind, that stored credit card detailed are also protected by the old password. Resetting the password will not influence the password used for the credit card details protection. Therefore, you may want to put good thought into the password that you have forgotten. Alas, this is probably less ur
How do I create different login details for my co-workers?
Something has changed in one of your reservations. The timeline shows that it was been one of the employees that made the change but, which one of your 10 employees did this? What you need is a different login for your employees tracking who did what so you always know what is going on in each reservation! This function allows you to keep track of changes in a reservation and who has made what changes. In this article we will explain how to create a login for employees. !(https://storag
Schedule your call!
Don't want to be on hold any longer? Schedule your call! Click here to make an appointment
RoomRaccoon appreciates being recommended very much and therefore offers a special incentive to do so: If you recommend us to another hotelier using this link, we will credit the value of the first month of the new contract to you. This credit will show on your next invoice which can either be a month or year invoice depending on your settings. You can find this personal referral link under "Reports" in the "Opportunities" Centre. !(https://storage.crisp.chat/users/helpdesk/webs
You might not want everyone to be able to edit your property settings or be able to change rates. Therefore, your property settings, account settings and your channel manager are protected by the administrator login. Click on the gear icon at the bottom left of your screen Click on login at the top of your screen On the top right, you will be able to add a new employee. While filling in these fields, you can choose lastly if you want to grant this person admin or hotelemp
Help, my account is blocked!
It might have slipped your mind but haven't paid your subscription fee for this month, this can happen of course but now your account is blocked. Help, what to do now?! When you log in to RoomRaccoon you will be sent directly to the billing screen. Here at the top you will find the reason why your account has been blocked. In this overview you have the possibility to pay the bill in order to get access to your account again. !(https://storage.crisp.chat/users/helpdesk/website/c01c1c9
ROOMRACCOON SERVICE LEVEL AGREEMENT
Onboarding We are excited to help you set up RoomRaccoon and go live as soon as possible. Our Customer Success Team allocates adequate 1:1 time with you during a period of 4 weeks to assist in setting everything up as well as to train you on all the fundamentals of using RoomRaccoon. The moment you go live with your first channel marks your finalised onboarding. After you boarded, we expect you to train your (future) staff in RoomRaccoon's fundamentals. Meanwhile, we will be helping you to