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Accomodation Set up
Roomtypes & Rooms | Ratetypes | Package deals | Add-ons | Yield
Add a Roomtype
In accommodation settings you will find the room type and room type. Here rooms are your actual rooms. Suppose you have 10 rooms, then of course all have their own names (red room, blue room ..) or number (101, 102 ..). These are added to rooms. Do you want to know how to get a certain room at the top of your booking engine? Click here! Specific Roomtypes Curious to know how to add descriptions to a room,
What is Derived Pricing and what is the advantage of it?
Are you already partner with booking channels such as Booking and Expedia? Then you might have come across the term derived pricing. Derived prices are rates that are dependent on other rates. The idea behind derived prices is that you, as a hotelier, need to manage less individual rates. A good example for commonly used derived prices are non-refundable rates or rates based on occupancies. Let's say you have a double room that you offer for €100,- a night. You might want to give a 5% disco
All about add-ons & up-selling
Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! So stick with us and read this article. It will help you to increase your revenue as well as your guest's experience. Adding & managing add-ons Navigate to the add-ons tab in your property settings. Here you can add a new add-on or manage the exciti
Booking Confirmation A booking confirmation is one of the most important documents when sending communication to guest. The confirmation let’s guests know that the reservation is successful and you can add a personal message detailing information about their stay. To Create a Booking Confirmation Document Click on the Orange Settings Gear and select the Documents Tab Click on the Reservation Confirmation Document. !(https://storage.crisp.chat/users/helpdesk/website/61587d007
Room Type Description
Room Type Description RoomRaccoon Cloud Hotel Management is all about driving more direct bookings. While setting up your room types in your RoomRaccoon PMS, you can add an appealing description. This will help your guests to make a choice. Website and booking engine Your RoomRaccoon Booking engine is linked to your website we, therefore, advise you have a more detailed description on your website. The Booking engine should be a summary of the special features of the room and not a mere
Add a room
Add a Room To set up your rooms click on the room key icon at the top left of your screen. Here you can log in with the administrator password. Once this page has opened, click on the 'Rooms' tab. If you want to add a room, click on the + room button at the top right. A number can be entered, a name of the room that is only visible to you in the PMS and a category to which it must be linked. [Setting up your rooms](https://support.roomraccoon.com/english/property-set-up/how-do-i-set-up-
Creating your Add-ons
To get to your Add-ons, you can click on the room key icon. Navigate to Add-ons. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ You can also choose whether Add-ons should be visible on the breakfast list
Can I use a different rate for booking channels/OTAs?
Many hoteliers choose to use a different rate type on booking channels in order to compensate the commission costs. This is no problem with RoomRaccoon, let us show you how to set this up. _ NOTE: Many booking channels have a lowest price guarantee that you probably have agreed to. You might risk that booking channels exclude your property if you are in conflict with the agreed up on lowest rate. _ Setting up rates for OTAs (online travel agencies) Add in your RoomRac
Adding Prepayments to My Ratetype
Adding Prepayments to My Ratetype RoomRaccoon offers you the ability to have your rates requested as a partial or full payment. You can (if you work with a payment provider) have your rates set up to ask for a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the property details tab , you will find all your rate types per room type. Click on the name of the rate type you wish to add the prepayment to. !(https://storage.crisp.cha
In many cases, it can be useful for guests to be able to check-in online before arrival. This saves time at check-in and serves as additional security that the guest will arrive. In addition, the exact arrival time can be specified. The online check-in can be set up in the document section of your settings as a pre-arrival document. (https://storage.crisp.chat/users/helpdesk/website/3d93d2a06fbab400/814d3bea-f444-4d93-9f4e-c8ea3b_16g4byw.png) On the right-hand side of the custom co
What Is the Use of the Grey Rooms in My Calendar?
What Is the Use of the Grey Rooms in My Calendar? One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. How you do that, you can read below: Add a new grey room Click on the room key icon on top left corner Open the rooms tab Click the green button on top right corner "New Room" Give your room a recognizable name and use the room numbers to influence the sorting order f
How do the pricetypes work?
Our links with the external channels mainly run through the price types. It is therefore also very important that all your external channels are set up in the same way as your RoomRaccoon account. If you have rates at Booking.com Non Refundable and you want to keep them, then this must also be created in RoomRaccoon. All you need to know about pricetypes, you can find here. How can I setup my city tax
Can I use Package Deals?
Use your RoomRaccoon Booking Engine to offer more value to your guests. This does not necessarily mean that you need to give a discount. Think about great combination deals and work together with local partners such as restaurants, the bowling alley or the cinema. Add a package deal A package deal is in fact a rate type. Navigate to the rate types tab in your room type settings and add a new rate type. Give your package deal a catchy name and add a unique selling point that high
Can I Add a Conference Room?
Can I Add a Conference Room The RoomRaccoon PMS aims to empower you by giving you visibility of all bookable rooms you do not want to sell through your RoomRaccoon Booking Engine. Conference rooms are a type of grey room in RoomRaccoon so to add a conference room you simply need to add a grey room. Add a new room Simply add the grey room via the rooms tab in property settings by clicking + new room tab. Give your room a recognisable name and use the room numbers to influence the sor
How to Upload Room Type Images?
How to Upload Room Type Images? High quality images for your room types are very important in giving prospective guests a view of what your rooms look like. How to upload room type images Access your room types (key icon) Identify which Room Type you would like to upload images for. Click on “Manage Room type”. Click on the Photos tab and you can drag and drop images for your room type
Connecting Add-Ons to a Ledger
Connecting Add-Ons to a Ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. !(https://storage.crisp.chat/users/helpdesk/web
Adding registration form
Dear %guestname%, Welcome at ............. Guest | %guestname% Details | %bookerdetails% Room | %room% Arrival | %dateofarrival% Departure | %dateofdeparture% Subtotal | %grandtotal% excl. %citytax% toeristenbelasting Date ……………………………………………………… City ……………………………………………………… ……………………………………………………… SIGNATURE We wish you a pleasant stay!
Which document options do I have and how do I activate these?
A common feature of the RoomRaccoon system is the automatic templates. Just a little reminder of the documents being sent: Reservation confirmation: The reservation confirmation is sent at the time of the booking. Returning guest confirmation: When the email address is recognized, the system sees the booker as the returning guest. NOTE: A guest can sometimes be recognized but if this guest books via Booking for example, Booking will always generate a new email address so the system will n
How do I set up a pre-arrival and post-departure mail?
Pre-arrival emails can be used to remind your guest that they have booked an overnight stay and what time they can check in, but also to provide them with useful and fun tips. For example, send them an email with information about upcoming events, the closest sights and parking facilities, or alert them to the Add-ons you offer. This will show you that you are going for extra service. You can use the post-departure mail to get positive reviews and feedback. With RoomRaccoon's PMS you can se
Giving your guests a nice goodbye using Post-departure mails
The after departure offers many possibilities to contact the guests after the stay. Feedback: Ask your guests for a review. You can add a link to a specific portal yourself. Offer the guest a discount for a new visit: The email will be sent to each guest, including guests who have booked through an OTA. Offer them a discount to book directly on their next visit. This saves your weather commission costs. You can set up this mail here under the tab "[Documents]([https://support.roomra
How do I set up my rooms?
After setting up room types in your RoomRaccoon PMS for your hotel or B&B, you are ready to add some rooms. If you want a room to be bookable via your RoomRaccoon Booking Engine, it needs to be assigned to a room type. Add a room Navigate to the rooms tab in your property settings. Here you can add a new room or manage exciting once. Room Number Room numbers influence the sorting order of rooms in your RoomRaccoon agenda. Also, the room number is used for the in
How do I add a rate-type?
Maybe you are working with the system for some time now and you would like to add some more ratetypes later on. This is possible and can be done quick and easy in a few simple steps. Click on the key figure icon at the top left of your screen. You will now enter your overview of all your roomtypes. Ratetypes are created per roomtype, so we will be adding them on this screen. Under the name of the roomtype you will have the option to add your ratetype by clicking on New Room Rat
Setting up City Tax
Every country, province and city handles city tax in a different way. In the UK you probably do not have to worry about a city tax, but in other countries you might find city tax as a charge per person per night or a percentage over your logies revenue. Therefore, RoomRaccoon PMS must be very flexible to be able to serve all those different needs. Click on the gear icon at the bottom left of your screen On the account page, you will be able to choose the city tax type on y
How to Create a Package Deal
How to Create a Package Deal Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness centre in your rate, for a stay your guests will find hard to resist. How to Setup a Package Deal Click on the property setup icon and navigate to the Categories tab. Select the category you would like the pack
Managing Room Types Configuring your room types on RoomRacoon is very easy. All you have to do is access the property setup where you can manage your room type settings or add a room type. How to manage Room Types Click on the key figure icon at the top left of your screen. **Look for the room type **you would like to change Underneath the name of the room type, click on the manage room types button. Make your adjustments and Click Save. !(https://stor
How to customise the confirmation?
You use the automatic templates, but you prefer to make a small adjustment to them. For example, that there is a reference to the booker's name instead of the guest? That's possible! You can use our templates to edit them, in this article we will explain how. Please note: As soon as a custom template is created, it will no longer be included in the live updates. We are also unable to provide support for this and these will need to be updated by the hotelier him or herself.
Package included or excluded on the invoice:
Do you have a package deal? You can choose whether you want to see it broken down on the invoice or whether the add-on is included in the price. Click on the room key icon at the top left of your screen. Click on the rate type to which the add-on is linked. When you have opened the rate type, you will notice the package linked on the right side. Here you can select if you want to show the package to reflect separately on the invoice (per add-on) or as a package.
My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do?
My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do? The online check-in call to action is in HTML format and some OTA inbox systems don’t accept this format hence the button will not work. However, through the RoomRaccoon pre-stay email, guests are able to open their online check-in directly from their mailbox. When the pre-stay document has been set up and guests inform you that they are not able to open the online-check in: Find out where they are trying to
How to Add an Inventory to the Add-Ons
How to Add an Inventory to the Add-Ons It’s important to create an inventory for your add-ons so that an add-on is not overbooked. If you have 3 beds on your property, you can create an inventory so that you can see how many beds are still available to be booked. How to add inventory to an add-on Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab.
How to Archive Rooms
How to Archive Rooms Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time. When you archive a room, all data remains in the reservations within that room so that you are still able to see the reservation details if you search for the reservation number, It will simply not be visible in your agenda anymore. The amount of rooms your accommodation has influences your contract, as a result thi
How to Create Add-Ons
How to Create Add-Ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose wh
How To Add a New Document
How to Add a New Document RoomRaccoon enables you to set up automatic mails to your guests before and after their stay. It is therefore important to enable these templates and add documents for your guests to receive and personalise their experience. How to add new documents to RoomRaccoon Click on the orange gear on the bottom left screen . Click on documents. !(https://storage.crisp
How to Set Up Derived Rates
How to Set Up Derived Rates Derived rates are a modification on an existing rate (the base rate), for example breakfast included would cost an additional amount on top of a rate that does not include breakfast. Since you can only add an amount onto an existing rate it’s good to keep in mind when creating your base rate for it to be the lowest rate you offer, for example 1 guest room only. It's easier to update rates when they are derived but if you have two groups of derived rates (o
What Is Derived Pricing?
What Is Derived Pricing? Your derived prices are a variation of your categories standard rates, This is the rate that appears in bold within your PMS in the category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests.
How to Limit the Number of Days That the City Tax Is Charged
How to Limit the Number of Days That the City Tax Is Charged RoomRaccoon serves a number of clients with different city tax configurations hence our system cannot limit the number of days that the city tax is charged. However, this is something that can be done by simply manually entering the amount. How to manually enter the city tax Click on the reservation in your agenda. Under Pricing, manually add the city tax amount by clicking the pencil. !(https://storage.crisp.chat
When Does My Guest Receive a Booking Confirmation
When Does My Guest Receive a Booking Confirmation To personalise and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalise it by adding your personal text in the 'custom content’ box. How to Set up the Booking confirmation Click on the gear icon on the bottom left of t
How to Clear Cache on Your Browser
How to Clear Cache on Your Browser Web browsers save browsing history and data to enhance the user experience on future visits by storing data and this data is known as cache. Sometimes data which is stored in the cache prohibits the loading of up-to-date contents. When you delete the stored cache data, the new version can be retrieved and this is also applicable for our PMS software that is occasionally updated. Cache files usually consist of larger files such as audio, video or flash f
How Do I Set up a Pre-stay Mail?
How Do I Set up a Pre-stay Mail? Pre stay emails is important in providing guests with details in preparation of their stay at your property. The Pre-stay emails includes: Check in and Check-out times The number of stay nights Information about points of interest and activities they can do on your property as well as within surrounding areas. How do I activate my automatic Pre-Stay Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your sc
How to Customise the Booking Confirmation?
How to Customise the Booking Confirmation? If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible! You can use our templates and edit them with the information you want to include. How to create your own template Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab. Click on the existing document (for example the bo
How to Change VAT
How to Change VAT Sometimes VAT is changed and when this happens it is important that this change is made on the day of the change. Here we explain how you can do this! Click on the orange setting gear icon at the bottom left of the screen to access your account settings. Scroll down to the Currency & taxes. Change the VAT amount and remember to click on save at the top right of the screen! !(https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2022-09
How to Set Up Post-stay Emails
How to Set Up Post-stay Emails Post-stay emails create a communication channel between the hotel and the guest after their stay. This is important because it allows guests to provide feedback through reviews. Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests! You can easily set up post-stay emails in these easy steps: Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your screen. C
How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It?
How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It? With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include: Offering your guests an upgrade to a more luxurious room category. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons at the online check-in, such as bikes, parking spaces or l
How to Set up the Online Check-in
How to Set up the Online Check-in Create a convenient guest experience with our online check-in feature which allows guests to check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your hotel. The best feature of online-check in is the opportunity to sell room upgrades and add-ons in the online check-in. Besides this, there is the possibility to ask for payment during the online check-in. Th
How to Add a Room Type
How To Add A Room Type Personalisation is key with the RoomRaccoon PMS and we understand that your property has different room types to cater to different guest needs. To make this process as easy as possible, you may add rooms and categories. Suppose you have 10 rooms with 6 being double rooms and 4 being single rooms, you would add two categories in this case. You can also have all rooms shown as individual room types, for example when you are renting out apartments or villas. Ensure th
Checklist Categories and Rate Types
Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and lin
RaccoonHousekeeping Add-Ons You can add your Housekeeping add-ons to be shown for your housekeeper in the Raccoonhousekeeping overview. This will let you know which add-ons need to be added to a room in the overview. How to ensure that the add-on shows in the overview Access the reservation. Add the add-on in the add-ons section. In RaccoonHousekeeping the Add-on will show that in the
RaccoonHousekeeping Icons in the Reservation
RaccoonHousekeeping Icons in the Reservation With RaccoonHousekeeping enabled you will see icons on your reservations agenda which will let you know what the status of the room is and the date when the last update was made. What do the symbols mean Dirty Ready to In Cleaning !(https://storage.
How to Change the Reservation Overview
How to Change the Reservation Overview There are a number of ways you can set your reservation list. To configure this simply click the view you’d like on the top of the reservation overview. How to switch views in the reservation Access your reservations. At the top you will see different views that you can choose from. Simply click on the preferred view. In the horizontal date axis
How to Add a Grey Room
How to Add a Grey Room Access your property setup (key icon) on the left of the screen. Click on the rooms tab. Click on add a room. + New Room. Give your room a recognisable name and use the room numbers to influence the sorting order for your