You can set the booking confirmation via Documents. This can be done in several languages and you can personalize it by adding your personal text in the box additions. But when exactly will it be sent? When will it be sent? 

For bookings that come in via the own website (Booking Engine), a booking confirmation is automatically sent to the guest.

Booking.com bookings are confirmed by both Booking.com and RoomRaccoon.

For bookings via other XML channels, except Bedandbreakfast.eu and Bedandbreakfast.eu. What XML channels are you can find here.

When not: 

For bookings that come in via channels with which we link iCal, such as AirBnB. More about iCal channels can be found here.  These bookings come in as an option and the right price type still has to be chosen here. Only when all data are correct can you send the booking confirmation manually. You can do this by using the "just" button. The reason for this is that we do not get all the data from the channel and do not want to send the wrong data to the guest.

For bookings via B&B.nl or B&B.eu. These also come in as an option and you have to confirm them yourself.

With manually added bookings, the system does not automatically send a confirmation. After all, RoomRaccoon does not know when the reservation is 'finished'. Also here you can send the confirmation manually after filling in the reservation.

What about the language? 

When we get a good understanding of the language from a channel, you can see which language has been selected in the 'Booker' section of the reservation. The documents in the reservation will then be displayed in this language and sent, if they exist in this language.
If RoomRaccoon does not receive a language from a channel or a language in which no document exists, the system returns to English. RoomRaccoon will then automatically send English documents.
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