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How to Set Up Post-stay Emails

Post-stay emails create a communication channel between the hotel and the guest after their stay.

This is important because it allows guests to provide feedback through reviews.
Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests!

You can easily set up post-stay emails in these easy steps:

Click on the Orange Settings Gear icon.

Click on the Documents tab at the top of your screen.

Choose the post-stay email language

Scroll down to Post-Stay and click on “add a new document”

Fill out the necessary information about the mail and select whether this is set for all of your rooms or just one. You can then create your customised message by adding presets from the right hand. This data will automatically be included in the mail depending on each reservation.

You can see the example of how the mailer will look on the front end.

Click Save

Setting Up Automatic Mail Outs

Click on the Orange Settings Gear at the bottom left of the screen to access your account settings.

Scroll down to the email settings.

Here you can adjust the days when the mail will be sent.

Remember to click on Save at the top right of the screen!

Good To Know!

Read more on when emails are sent out automatically here!
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