RoomRaccoon has a function within the system called Channel Correction. Its name may scare some users, but what is a channel correction and how can you deal with it in the best way?

Channel Correction

The Channel Correction actually says what it does. There is a demonstrable difference between RoomRaccoon and the channel in question, which means that the price has to be adjusted both by a minus amount or sometimes by a higher amount. The price deviation ensures that the correct amount is always communicated between the guest and the hotel. 

How do I get a channel correction?
There are a number of recognisable scenarios to which a price deviation is linked. Promotions in another channel, discount code, different way tourist tax is charged, packages that are linked, etc. The most common scenario, is a promotion that is enabled on a channel that RoomRaccoon does not recognise in its Channel Manager. The second one is when the booker changes the reservation on the channels side. For example when they originally booked for 4 guests but change it to 3 on the go.

Example 1: RoomRaccoon has a 1 guest rate of 80,- in the channel manager and on Booking this is also 80,-. A guest books via Booking and receives a 10% discount there because of the Genius Status which makes their price 72,- per night. RoomRaccoon will then show that there is a price deviation of -8.00 euros to communicate the right price. 

Example 2: An arrangement has been made of a price type and this is linked to the external channel. If there is a price of 80,- per night and an additional 50,- one-time cleaning fee linked to this rate, RoomRaccoon will enter this as a price deviation because this amount of 50,- cannot be placed. Do you work with mandatory add-ons, please indicate this so that we can work with you in the right way can set. 

There are always a number of checks that can be done to find out where the price deviation comes from:**

Check your history to see if there has been a change in the reservation here.
Check the channel itself to see if there is a discount or a change in the original reservation.
Check the current status and price in your channel manager and compare it with the extranet.
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