Question 1

Preparing your Booking.com Extranet for the connection with RoomRaccoon

Accepted Answer

When going live, we always start with the connection to Booking.com as this is the most complex channel which needs a bit of your attention in order to be able to connect well. For security reasons, we may not help you as XML partner (Channel Manager) with the set-up of your account. In order to set up the connection correctly, there are a few steps that need to be taken:

Step 1: Calendar view

Booking.com has two different views of your calendar which may depend on how your Extranet is set up. If you click on the tab Rates & Availability, you should see a sub-menu with several menu items such as Rate Categories, Open/Close Room and Calendar. Don't worry if it does not look exactly like this example, but the mentioned menu-items should definitely be there.

If the sub-menu shows the name of your property or several of your properties, you have the simplified version of the Booking.com Extranet which needs to be upgraded. No worries. This is easily done.

Upgrade your account

Click on one of your properties and visit the calendar. Here you have the option to change your calendar settings. Switch to the list view. That's it.

Step 2: Rate Categories

There is a difference how to set up the rate categories for rooms that have a maximum occupancy of 2 guests and room types for more than t

Question 2

AfriStay Connection

Accepted Answer

How to make an Afristay connection live?

Select settings tab on your RoomRaccoon account.

Settings

Select the connectivity tab on the top of your screen.

Connectivity

Scroll down to "Available Connections" and then select OTA.

OTA

Select the plus next to Afristay and it will send us a email notification that you would like to make this connection live.
We will then request your login details for Afristay (Username & Password).
We will map your connection on the RoomRaccoon platform (Please specify which rates need to be pushed to Afristay).
We will then send your details to Afristay to activate this connection.
Once the connection has been activated we will inform you.

Question 3

Advantages of Stripe:

Accepted Answer

Advantages of Stripe:

Save money on annual basis. Do you know how much you spend on credit card charges? Many hoteliers do not have insights in these expenses, because they are written off in one monthly batch. With Stripe in RoomRaccoon, you might save half of the credit card transaction costs!
Prepayments can be collected automatically. You could have sold the room to someone else when a guest didn't show up. A small loss, but there are ways to prevent this! You can reduce ‘No-Shows’ by use of a mandatory prepayment – from 10 to 100 % – when they make a reservation via the Booking Engine on your website.
Keep the credit card data of your guests safe. Your guest's privacy is guaranteed because the credit card details are not visible in RoomRaccoon. The credit card details are entered by Stripe and you (or your staff) only need to press the 'charge credit card' button to collect the amount. So, it's not only safe, but also fast & easy!

How to install Stripe in RoomRaccoon?

Navigate to Account settings and login as administrator. Go to the Booking Engine-settings and you'll see Payments. Select 'Online payments via Stripe' and click on 'Connect with Stripe' . The website of Stripe will automatically open. Here you'll create your Stripe account.

Navigate to Payments.

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Question 4

Group Reservations With Different Dates

Accepted Answer

Group Reservations With Different Dates

Do you have a group reservation where one or more of your guests is staying longer or departing earlier than the rest of the group? You can make this a linked reservation in order to keep everything on one invoice

How to manage a group reservation with different checkout dates

Open the group reservation or create one if it is not already.
Click on the link icon of the group reservation to make a linked reservation.

You will now see that the reservations are displayed differently, this will allow you to give the reservation that is linked a different date, by clicking on it.

Click Save

Good To Know

You can manage all payments and invoices from the main reservation within a group.
Just remember that if you have already registered a payment/invoice in a booking you won't be able to link it to the main one.

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Question 5

Add a Roomtype

Accepted Answer

In accommodation settings you will find the room type and room type. Here rooms are your actual rooms. Suppose you have 10 rooms, then of course all have their own names (red room, blue room ..) or number (101, 102 ..). These are added to rooms.

Do you want to know how to get a certain room at the top of your booking engine? Click here!

Specific Roomtypes

Curious to know how to add descriptions to a room, press the button below.

Add description

Adding pictures to your rooms directly shows in your Booking engine. Learn more here!

Uploading pictures

Among those 10 rooms you probably have different types, for example 5 rooms are deluxe, 3 are standard and 2 are budget. You add these types to room types. You then have 10 rooms but 3 room types. It is wise not to add too many different types and thus group many rooms. This gives you more room to puzzle and slide in your diary between different rooms, increasing your occupancy rate and turnover, and that is what you ultimately want as a hotelier, right?

It is important that several rooms that fall under one room type do not have any important different facilities.

What about theme rooms?**
You may think that you can not apply

Question 6

Let guests upgrade their stay with RaccoonUpsell!

Accepted Answer

Let guests upgrade their stay via the online check-in!

Would you like to generate more turnover? With the use of the up sell feature in the online check-in, you can offer extra services or products!

Offer an upgrade to a more luxurious room type.
Offer breakfast again for guests who have booked their stay excluding breakfast.
Offer any optional add-ons, such as bikes parking space or a late check-out

Upgrade room type:

Select the room key icon at the top left of your screen and click on 'edit room type' for the room type you would like to offer as an upgrade.
Check the boxes of the room type/s where the upgrade may be offered.
Add the amount for which you want to sell the upgrade, this amount will be added extra.
Add an appealing description

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When you have created this option and the online check-in is sent, RoomRaccoon will check for availability in the system. If it is still possible to upgrade the room, the information will be displayed automatically for the guest.

Offer an add-on in the online check-in:

Select the room key icon at the top left of your screen and select the add-ons tab.
Click on the add-on you would like to offer at the online check-in.
Add a nice description that will entice your guests to book

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