Reservation Management | Help Center

Create, View & Edit Bookmarks on Your Mobile Phone
Create, View & Edit Bookmarks on Your Mobile Phone Using the RoomRaccoon mobile platform is a great way to view and assign bookings. The app is another way for RoomRaccoon to give you control through access on multiple platforms. You can bookmark RoomRaccoon on your mobile device and the feature is available on both Android and iOS and you can access this in the process below. Android How to add a new bookmark on your android phone On your Android phone or tablet, open theVery popular
How to Overbook Rooms
How to Overbook Rooms Overbooking is a feature which allows you to have more bookings than availability as a contingency for cancellations. This is usually used by larger hotels with more flexibility arrangements with other properties so that if there are overbookings they can move guests to other hotels. This feature is available and optimized for RaccoonRev, for more on this click here. To set this uPopular
Charging (Virtual) Credit Cards via RoomRaccoon
Charging {Virtual Credit Cards) via RoomRaccoon In order to be able to charge (virtual) credit cards, everything must be set up correctly. In this case, RoomRaccoon will receive the data from the relevant channel and then automatically place it in the box with the booker, so that you can immediately see whether the credit card is available and can then charge it. Please note that different OTA’s will charge the VCC on different days. Agoda - day of departure Expedia - day of departurePopular
How to Block or Close a Room
How to Block or Close a Room Blocking a room in your RoomRaccoon PMS prevents it from being bookable via any of your booking channels. The room is in fact closed, the status blocked also makes sure that the room does not count as one of your occupancy rates in your reports. How To Block A Room Click on the day and the room you would like to block, like you are entering a reservation. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2020-09-30-at-10375_Popular
How To Send A Document Manually
How To Send A Document Manually You can manually send a document When you create or cancel a reservation manually, you will also need to send the guest’s document manually. How to send a document manually Open the reservation in question from your Agenda. Scroll down, on the left you will find the Documents. ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/aman2_groePopular
What Do the Different Color Codes Mean in Reservations
What Do the Different Color Codes Mean in Reservations On your RoomRaccoon agenda we want you to instantly recognize the status of a booking hence we have colour-coded this view for your convenience. What do the colors mean? Blue: Confirmed Booking Green: Checked-in - When checking in a guest the status of the reservation should be changed from “booked” to “checked in” (and click Save). This will let you know which guests you are still expecting for arrival. Light Blue: ChPopular
Channel Correction
Channel Corrections The channel correction indicates that your guest has booked a room for another rate which is not specified in RoomRaccoon. When a booking comes in with a different rate from an OTA, the reservation will be notes as “promotion” even of you haven’t added the promotion on RoomRaccoon. The most common reason this happens is because booking channels have their own promotions. Even though you have not setup promotions on your booking channels, Booking.com and Airbnb have theirPopular
Booking Timeline
Booking Timeline When changes are made on bookings, the RoomRaccoon PMS records all these changes that will be visible to you through the booking timeline. To view the timeline of a particular reservation Simply open the booking via RoomRaccoon’s PMS. At the top of the page, you'll find the history button. Here you can see all the changes that have been made. View which parties executed any change on the booking and which date these changes were made. ![](https://sPopular
Why I Can’t Change the Date on an OTA Booking
Why I Can’t Change the Date on an OTA Booking In RoomRaccoon you are able to change the dates of a reservation of a direct booking that has been made manually or via the booking engine. OTA reservations cannot be changed in RoomRaccoon as any date changes need to be made on the OTA and communicated through to RoomRaccoon. Contact the OTA directly and request the change, this will be communicated to RoomRaccoon through the channel manager. Good to know For more on how to make changPopular
Connecting Two Bookings With Different Dates
Connecting Two Bookings With Different Dates On RoomRaccoon you can link two bookings in an instance where a guest spends their first few nights in one room and then moves to another room at a later stage due to unavailability of initial room or a room upgrade. You can link these reservations so that they are invoiced to one guest. Here’s How: Open the reservation or create one if you haven’t already made one. Click on the link icon in the reservation to make a linked reservation.Popular
Linking Payments
Linking Payments We’ll explain linking payment to invoices below: Open the selected reservation: Under the payment section make sure the payment is added, if not, add the payment: Click on the icon in between the date and the cost: ![](https://storagSome readers
How to Limit the Number of Days That the City Tax Is Charged
How to Limit the Number of Days That the City Tax Is Charged RoomRaccoon serves a number of clients with different city tax configurations hence our system cannot limit the number of days that the city tax is charged. However, this is something that can be done by simply manually entering the amount. How to manually enter the city tax Click on the reservation in your agenda. Under Pricing, manually add the city tax amount by clicking the pencil. ![](https://storage.crisp.chatSome readers
How to Move Bookings (Drag&Drop)
How to Move Bookings (Drag&Drop) Drag and drop your reservations can be done in 2 ways. 1. Dragging from within the same roomtype. When you do this, the room will just switch and there will be no rate change. **2. Dragging to a different roomtype. ** When you do this you will be asked if you want to keep price or calculate a new rate price. If you have chosen the first option, the booked rate will be kept. Think about using this when you are giving a free upgrade. If you do cSome readers
How to Add a Reservation to the Agenda
How to Add a Reservation to the Agenda A guest calls and wants to make a reservation. This article will explain you step by step what you need to do in order to add a reservation to the agenda. Follow these steps Open your agenda and click on the white box below the date and next to the room type that the guest wants to book. Example: Room 05 for 25 February A nSome readers
How to Add Company Bookers
How to Add Company Bookers RoomRaccoon offers negotiated rates with companies that regularly stay at your property. You can add multiple bookers for a given company as long as this is linked to the main booker information. How to add multiple bookers in a company Separate business booker with a price agreement By clicking on guest history (left side of the screen), you can click on a booSome readers
Connecting Add-Ons on an Invoice to a Specific Day
Connecting Add-Ons on an Invoice to a Specific Day On RoomRaccoon you are able to link add-ons to a specific room or a specific day and this will correspond on the invoice. How to link add-ons to a specific day or room Go to the pricing section of the reservation and add an add-on. Click on the link icon to link the add-on to a specific day. ![](https://storage.crisp.chat/users/helpdSome readers
How to Lock a Booking
How to Lock a Booking Some of your guests might be VIP guests or guests who only stay in a specific kind of room on your property. RoomRaccoon allows you to lock these kinds of bookings to a specific room so that you or your colleagues will not be able to move (accidentally) the booking to another room. How do I lock a booking? Access the reservation. On the guest bar click on the lock icon Click Save ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e7340Some readers
Why Should I Check My Guests Out?
Why Should I Check My Guests Out? Check-out is an important point of contact and often the last chance to make a good impression on your guests. RoomRaccoon makes check-out as smooth as possible. During check-out, the guest is in front of you and it’s nice to not have to dig around for all the printed bills (which were prepared the night before) and find the right invoice? With our one click check-out you can open the guest's reservation and print out the invoice. Another coke from the minibaSome readers
Setting Reminders for Reservations
How to Set Reminders for Reservations On RoomRaccoon you are able to set reminders about guest reservations. You can do this by accessing the reservations and setting a reminder before (or after) the guest stays at your property. How to Set Reminders Access reservations (calendar icon) Click on the reservation you want to set a reminder on. Click on the bell icon Provide deSome readers