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• Adding a Company Name to an Invoice

  Adding a Company Name to an Invoice On RoomRaccoon you can add the company name on the invoice by accessing the reservation and adding the name on the “company” field. How to add a company name to the invoice Click on the reservation. When you are in the reservation click on the name of the booker. Here you can add all of the company details the guest would likSome readers

• Frequently Asked Questions About Sending Invoices

  Frequently Asked Questions About Sending Invoices With Invoicing being such an integral part of the RoomRaccoon experience, we have compiled a list of some of the most frequently asked questions by our clients. Why does the status not change in the invoice overview? When an invoice is sent from RoomRaccoon, the envelope icon in the overview gets a grey colour. If this does not happen in your overview, it is possible that the language is not set correctly. Take a look at the language vFew readers

• Invoice Prepayments

  Invoice Prepayments In a situation where you have a group reservation and your whole accommodation is booked. You would most likely want to make a prepaid invoice. How to create an invoice for prepayments Click on the reservation in your calendar to open it. At the bottom left of your screen, you will find your documents. Next to the proforma invoice, you will see an icon of a paper with a plus in it. Click this icon. Select the guest or company, then select the items you woFew readers

• Processing Reservations

  Processing Reservations In order to process data correctly in the bookkeeping, the data must first be processed correctly in RoomRaccoon. The reservation process is an integrated process and in this article, we explain elements of a reservation that are important to successfully processing and managing a reservation. Reservation status The reservation status may affect the processing of the accounting data. We recommend that you keep the reservation status updated. The following statuFew readers

• How Can I Generate a Partial Invoice

  How Can I Generate a Partial Invoice In a situation where you want to do a partial invoice maybe on a specific add-on that requires a prepayment, this is possible with RoomRaccoon. A partial invoice may also be issued when you are hosting events on your property and you’d like your guests to offer a deposit or down payment. How to generate a partial invoice Click on the reservation. You will find all the details regarding the reservation on this page. ![](https://storage.crisp.Few readers

• Bookkeeping Reports

  Bookkeeping Reports The figures used for your bookkeeping are those that have had the VAT broken down as well as the invoiced figures. To obtain these figures: Go to the Reservations Tab from your Calendar View. Select a period (note, there is a limit to the download size) Select to view all reservations, paid, not paid or partially paid. At the bottom of the page you will be aFew readers

• How Does the ‘Proforma’ Invoice Work?

  How Does the ‘Proforma’ Invoice Work? A 'proforma' invoice is actually a draft invoice. It's meant to give your guest information in advance and when a booking is cancelled no credit nota will be created. How does RoomRaccoon's proforma invoice work? How does RoomRaccoon's proforma work? RoomRaccoon prepares proforma invoices and they stay proforma until the moment the booking is checked-out. After check-out, the invoice will be definitive. ![](https://storage.crisp.chat/users/helpdesFew readers

• The Basics of Invoicing

  The Basics of Invoicing Invoicing is one of the most used features of RoomRaccoon which gives guests a full account of their cost to the property. The article below gives insights into the basics of invoicing. The Proforma Invoice The proforma invoice is automatically generated for every reservation that enters RoomRaccoon. The pro forma invoice is an example of what the invoice will look like at the end of the guests stay. In case of payment after the stay, the reservation can be cFew readers

• How to Refund Payments

  How to Refund Payments When you overcharge a guest on RoomRaccoon you can easily refund them in the payments section. How to refund cash payment Access the reservation agenda. In the payments section enter the refund amount with a negative symbol before the amount. For example, if you want to refund £50 you would enter -50. Click Save. Good to know Cash refunds are automaticFew readers

• Payment Corrections

  Payment Corrections It can happen that things change after a payment process. If a mistake has been made there are a number of corrections you can make in order to process this for accounting purposes. Here are a few common situations that can occur. Cancellations It may happen that a booking is cancelled while payment details have already been processed. Simply select the payment method for the payment and enter the amount you want to cancel with a - minus sign in front of it. **RefuFew readers

• How to Create a Proforma Invoice

  How to Create a Proforma Invoice The proforma invoice is automatically created as soon as the booking is made and you do not need to manually create it. If guests book extras or add-ons this is also added to the proforma invoice which can be viewed, downloaded or printed. How to view the Proforma Invoice Access the reservation Scroll down to the documents. Click on “view invoice” ![](httFew readers

• How to Find the Subscription Details

  How to Find the Subscription Details The billing page in your RoomRaccoon shows all information about your subscription and the invoices you receive from RoomRaccoon? Where can I find the billing page Click on the gear icon in the left corner. Click on the Billing tab. What information canFew readers