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• How to Create a Package Deal

  How to Create a Package Deal Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness center in your rate, for a stay your guests will find hard to resist. How to Setup a Package Deal Click on the property setup icon and navigate to the Categories tab. Select the category you would like the pacVery popular

• Automatically Close One Room When Another Room Is Booked

  Automatically Close One Room When Another Room Is Booked When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room. Room Category If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.Very popular

• Implementation Plan

  Implementation Plan The implementations plan is for new RoomRaccoon clients that are in the implementations phase. Here you can view and download your dedicated implementation plan for the RoomRaccoon software. implementation PlanPopular

• What Is Derived Pricing?

  What Is Derived Pricing? Your derived prices are a variation of your categories standard rates, This is the rate that appears in bold within your PMS in the category rates and the standard price that usually appears on your booking engine. The function of this tool allows hoteliers to: Manage less of their rates individually. Save valuable time when setting up their accommodation within RoomRaccoon. Have a clear overview of packages, discounts and specials you offer to your guests.Popular

• How to Clear Cache on Your Browser

  How to Clear Cache on Your Browser Web browsers save browsing history and data to enhance the user experience on future visits by storing data and this data is known as cache. Sometimes data which is stored in the cache prohibits the loading of up-to-date contents. When you delete the stored cache data, the new version can be retrieved and this is also applicable for our PMS software that is occasionally updated. Cache files usually consist of larger files such as audio, video or flash fPopular

• How to Change VAT

  How to Change VAT Sometimes VAT is changed and when this happens it is important that this change is made on the day of the change. Here we explain how you can do this! Click on the orange setting gear icon at the bottom left of the screen to access your account settings. Scroll down to the Currency & taxes. Change the VAT amount and remember to click on save at the top right of the screen! ![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screenshot-2022-09Popular

• When Does My Guest Receive a Booking Confirmation

  When Does My Guest Receive a Booking Confirmation To personalize and confirm reservations your guests receive a booking confirmation. You can set the booking confirmation via your Documents tab. This can be done in several languages and you can personalize it by adding your personal text in the 'custom content’ box. How to Set up the Booking confirmation Click on the gear icon on the bottom left of tPopular

• How to Customize the Booking Confirmation?

  How to Customize the Booking Confirmation? If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible! You can use our templates and edit them with the information you want to include. How to create your own template Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab. Click on the existing document (for example the bPopular

• How to Set Up Post-stay Emails

  How to Set Up Post-stay Emails Post-stay emails create a communication channel between the hotel and the guest after their stay. This is important because it allows guests to provide feedback through reviews. Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests! You can easily set up post-stay emails in these easy steps: Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your screen. CPopular

• How to Set up the Online Check-in

  How to Set up the Online Check-in Create a convenient guest experience with our online check-in feature which allows guests to check-in online before their arrival. This way, you already receive all necessary guest data before arrival and you have more time for your guests at your hotel. The best feature of online-check in is the opportunity to sell room upgrades and add-ons in the online check-in. Besides this, there is the possibility to ask for payment during the online check-in. ThPopular

• Can I Add a Conference Room?

  Can I Add a Conference Room The RoomRaccoon PMS aims to empower you by giving you visibility of all bookable rooms you do not want to sell through your RoomRaccoon Booking Engine. Conference rooms are a type of grey room in RoomRaccoon so to add a conference room you simply need to add a grey room. Add a new room Simply add the grey room via the rooms tab in property settings by clicking + new room tab. Give your room a recognisable name and use the room numbers to influence the sorSome readers

• Booking Confirmation

  Booking Confirmation A booking confirmation is one of the most important documents when sending communication to guest. The confirmation let’s guests know that the reservation is successful and you can add a personal message detailing information about their stay. To Create a Booking Confirmation Document Click on the Orange Settings Gear and select the Documents Tab Click on the Reservation Confirmation Document. ![](https://storage.crisp.chat/users/helpdesk/website/61587d007Some readers

• How To Add a New Document

  How to Add a New Document RoomRaccoon enables you to set up automatic mails to your guests before and after their stay. It is therefore important to enable these templates and add documents for your guests to receive and personalize their experience. How to add new documents to RoomRaccoon Click on the orange gear on the bottom left screen . Click on documents. ![](https://storage.crispSome readers

• My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do?

  My Check-in Online Button Doesn’t Work in Ota Message Inbox - What Should I Do? The online check-in call to action is in HTML format and some OTA inbox systems don’t accept this format hence the button will not work. However, through the RoomRaccoon pre-stay email, guests are able to open their online check-in directly from their mailbox. When the pre-stay document has been set up and guests inform you that they are not able to open the online-check in: Find out where they are tryiSome readers

• All About Add-Ons & Upselling

  All About Add-Ons & Upselling Add-ons are a great way to increase revenue for your hotel or B&B. As the name suggests, you and your guests can add extra charges to a booking. We like to think of the way RoomRaccoon PMS handles add-ons as one of our best features! How to add add-ons Navigate to the property settings and click on the “ADD-ONS” tab. Navigate to the add-ons tab in your propertySome readers

• Checklist Categories and Rate Types

  Checklist Categories and Rate types At RoomRaccoon we understand that your property caters to different kinds of guests. This is why we encourage our hoteliers to create different rate types for each room category. We advise you to have a separate rate per guest (even if you price your guest per unit). A “per guest” rate is important for city tax fees and add-ons which are calculated per person. This also assists in mapping clear rates on your booking engine and how we connect and linSome readers

• What Is the Use of the Grey Rooms in My Calendar?

  What Is the Use of the Grey Rooms in My Calendar? One of the best features of your RoomRaccoon PMS is that you can keep bookable rooms that you do not want to sell through your RoomRaccoon Booking Engine. See below for more on grey columns. New Room You can add a new room such as a meeting room or a zoom meeting space in your property. To access this feature use the rooms tab in your property settings. Give your room a recognizable name and use the room numbers to influence the sSome readers

• How Do I Set up a Pre-stay Mail?

  How Do I Set up a Pre-stay Mail? Pre stay emails is important in providing guests with details in preparation of their stay at your property. The Pre-stay emails includes: Check in and Check-out times The number of stay nights Information about points of interest and activities they can do on your property as well as within surrounding areas. How do I activate my automatic Pre-Stay Click on the Orange Settings Gear icon. Click on the Documents tab at the top of your scSome readers

• Connecting Add-Ons to a Ledger

  Connecting Add-Ons to a Ledger If you have an accounting software integrated with RoomRaccoon, you may link your add-ons to your ledger so that this is allocated correctly in your accounting journals. The ledger accounts supplied are created by RoomRaccoon. After they have been created, the ledger accounts can be linked to their relevant add-on/s! Click on the room key icon at the top left of your screen. Click on the Add-Ons tab. ![](https://storage.crisp.chat/users/helpdesk/webSome readers

• Adding Prepayments to My Ratetype

  Adding Prepayments to My Ratetype RoomRaccoon offers you the ability to have your rates requested as a partial or full payment. You can (if you work with a payment provider) have your rates set up to ask for a partial or full amount prepayment. Click on the key figure at the top left of your screen. Under the property details tab , you will find all your rate types per room type. Click on the name of the rate type you wish to add the prepayment to. ![](https://storage.crisp.chaSome readers

• How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It?

  How Can Guests Upgrade Their Stay With Raccoonupsell and How Do I Activate It? With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include: Offering your guests an upgrade to a more luxurious room category. Offer breakfast again for guests who have booked their stay excluding breakfast. Offer any optional add-ons at the online check-in, such as bikes, parking spaces or lSome readers

• How to Add an Inventory to the Add-Ons

  How to Add an Inventory to the Add-Ons It’s important to create an inventory for your add-ons so that an add-on is not overbooked. If you have 3 beds on your property, you can create an inventory so that you can see how many beds are still available to be booked. How to add inventory to an add-on Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab.Some readers

• How to Create Add-Ons

  How to Create Add-Ons RoomRaccoon allows you to include add-ons of your choice that the guest can add to their booking which will also be reflected on the invoice. Creating the Add-ons Navigate to your add-on by clicking on the room key icon at the top left-hand side of the screen and then selecting the add-on tab. Add-ons can be created and displayed in the Booking Engine by clicking on the ‘+ Add Add-On’ icon at the top right-hand side of the screen. You can also choose whFew readers

• How to Assign a Team Member in Raccoonhousekeeping

  How to Assign a Team Member in Raccoonhousekeeping On Raccoonhousekeeping you can assign a team member (housekeeper) to a room on the overview To assign a team member. Access the RaccoonHousekeeping overview from the Reservations. Identify the room type you want to assign the team member to and under the housekeeper tab you can add the team member here. Click Save. Good to knFew readers

• RaccoonHousekeeping Icons in the Reservation

  RaccoonHousekeeping Icons in the Reservation With RaccoonHousekeeping enabled you will see icons on your reservations agenda which will let you know what the status of the room is and the date when the last update was made. What do the symbols mean Dirty Ready to In Cleaning ![](https://storage.Few readers

• RaccoonHousekeeping Add-Ons

  RaccoonHousekeeping Add-Ons You can add your Housekeeping add-ons to be shown for your housekeeper in the Raccoonhousekeeping overview. This will let you know which add-ons need to be added to a room in the overview. How to ensure that the add-on shows in the overview Access the reservation. Add the add-on in the add-ons section. In RaccoonHousekeeping the Add-on will show that in theFew readers

• How to Add a Grey Room

  How to Add a Grey Room Access your property setup (key icon) on the left of the screen. Click on the rooms tab. Click on add a room. + New Room. Give your room a recognisable name and use the room numbers to influence the sorting order for yourFew readers