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How to Customize the Booking Confirmation?

If you use the automatic templates, but would prefer to make a small adjustment to them for example, make reference to the booker's name instead of the guest? That's possible!

You can use our templates and edit them with the information you want to include.

How to create your own template

Click on the Orange Setting Gear at the bottom left of your screen and navigate to Documents Tab.

Click on the existing document (for example the booking confirmation) and scroll to the bottom of the page. If no document is activated yet then first activate the document by pressing the add new document button.

At the bottom of the document you will find </> Show document code. Click on this and copy the code.


Copy the full code and go back to the top of the document.


You will now have an empty document.


Now paste the entire code in the content and click 'Source code' again, you will see the example of the template again but now it is possible to edit the text in the template.

Good to know

As soon as a custom template is created, it will no longer be included in the live updates. We are also unable to provide support for this and these will need to be updated by the hotelier.

You can use the available replace tags to change the text. You can also use the template in a new document.

Click here to setup pre-stay emails

Click here to setup post-stay emails.
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