Articles on: Booking Engine
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All About the Booking Engine

All About the Booking Engine

Your booking engine is a very important tool to attract more direct bookings. It’s important therefore that your booking engine maintains a professional look with an easy user interface for guests to book seamlessly.

Booking engine options can be accessed through the settings gear at the bottom left of the page and once the tab has been opened you can configure your booking engine to your preference.


The branding can be set on the top right side of the screen. You have the option to have your booking engine accessible in multiple languages (we recommend this to help increase foreign, direct bookings).

Towards the left side of the screen you are able to select which languages ​​the Booking Engine is visible in.

Please note your own content must be translated. This includes the translations of the rate names, your descriptions, add-ons, etc.


To make the payment process as swift and convenient as possible, we offer our automated payment option, Raccoonpay.

With this feature, you are able to arrange payments, charge credit cards directly, request payment requests via iDEAL and have a credit card number immediately verified. Click here for more on activating RaccoonPay.

Activating RaccoonPay is easy!

Booking conditions

You can set parameters on which guest information fields you want to have as mandatory fields. Our system allows you to set limits on same-day booking so that guests don’t book and come through to your property an hour later - this would need to be manually updated for your other channels.

Booking conditions can also be set under this section. Guests will then need to tick a box to indicate that they have read them before they can finalise their booking. If you have multiple languages, a translation should be attached.

Increase return guests

One of the many ways we promote direct bookings is through the post-stay document. At the bottom of the booking engine page, you will find an option to create discount codes.

These are discount codes that people can use on your booking engine for future stays. You can create this code and send it out in your automated documents.

White label Booking Engine

You can use your own booking engine URL which gives the option to have a Booking Engine with your own URL. It is possible to use a custom domain of the property for the Booking Engine URL and 'Powered by RoomRaccoon' will be removed.

Whereas this was already previously possible through an iframe, that workaround has difficulties with payments including 3DS and IDEAL, hence this only works for properties without pre-payments in their Booking Engine.

It is possible to use a custom domain of the property for the Booking Engine URL and 'Powered by RoomRaccoon' will be removed.

How accurate is RoomRaccoon forex data, and where does it come from?

Our spot exchange rates are sourced from a very broad base of commercial sources and banks around the world, each of varying types and frequencies.

The larger weighting particularly for major currencies is towards commercial sources as they more accurately reflect the trading occurring in the markets.

In order to ensure the highest possible level of data coverage and accuracy, RoomRaccoon system relies on a very distinct “validation and fallback” algorithm, assigning different priorities to each data source and validating each forex rate as it enters our databases.

Good to know

The logo you upload here will be visible on your Booking Engine as well as your invoices. Take this into account as your logo could disappear on the invoice.

With the currency converter, if a source fails to deliver an accurate quote, the next highest provider is queried for this particular currency pair. This enables us to sort out possible inaccuracies and provide the vast majority of all spot exchange rates with a precision of six decimal places.

Updated on: 08/01/2022

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