Question 1

Create, view & edit bookmarks on your mobile phone

Accepted Answer

Create, view & edit bookmarks on your mobile phone

Using the RoomRaccoon mobile platform is a great way to view and assign bookings. The app is another way for RoomRaccoon to give you control through access on multiple platforms. You can bookmark RoomRaccoon on your mobile device and the feature is available on both Android and iOS and you can access this in the process below.

Android

How to add a new bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app.

2) Go to https://rms.roomraccoon.com/admin/

3) To the right of the address bar, tap More (3 vertical dots icon + >icon) Star (grey star icon).

4.) The bookmark has been added to your chrome browser.

How to open a bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app (chrome icon).

2) At the top right, tap More (3 vertical dots icon + >icon) Bookmarks. (If your address bar is at the bottom, swipe up on the address bar. Tap Star(grey star icon)).

3) Find the RoomRaccoon bookmark and go to our PMS

IOS

How to add a bookmark

1) Open the Chrome app (chrome icon).

2) Go to a https://rms.roomraccoon.com/admin/

3) Tap More (3 horizontal dots icon on the bottom right)

4) Scroll down to bookmark (with a star icon and + inside)

How to open a bookmark

1) On your iPhone or iPad, open the Chrome app (chrome icon).

2) Tap More (3 horizontal dots icon at the bottom right of screen + >icon) Bookmarks.

Question 2

How can Guests Upgrade their stay with RaccoonUpsell and How do I Activate it

Accepted Answer

How can Guests Upgrade Their Stay With RaccoonUpsell and How do I Activate it?

With RaccoonUpsell you have the chance to generate more revenue while adding extra value to your guest’s stay. Some of the great benefits of activating RaccoonUpsell include:

Offering your guests an upgrade to a more luxurious room category.
Offer breakfast again for guests who have booked their stay excluding breakfast.
Offer any optional add-ons at the online check-in, such as bikes, parking spaces or late check-outs.

To get the most out of this feature and enhance your RoomRaccoon experience, follow the simple steps below:

Select the Orange Gear at the bottom left of your screen.
Click on Connectivity at the top of the screen.
Scroll and select Activate RaccoonUpsell

Good To Know!

Find out how to upgrade a room category with RaccoonUpsell here.
Easily check how your Add ons and Categories are performing in the Upsell performance tab when you click on the Calendar Icon.
You can also create add-ons for your guests at the online check-in here.
Something to remem

Question 3

How to Archive Rooms

Accepted Answer

How To Archive Rooms

Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time.

When you archive a room, all data remains in the reservation so that you are still able to see the reservations if you search for the reservation number, It will simply not be visible in your agenda anymore.

Because the amount of rooms your accommodation has influences your contract, this action can only be done by one of our Customer Success Managers. You can do this by logging a request on our ticketing center letting us know which room you want to archive and we will execute this.

Good to know!

A room needs to be archived for a minimum of 3 months.
If the room will not be in use for a few days or maybe weeks we would advise you to block the rooms instead of archiving them.
Archiving a room will affect some market specific connections. If you have questions regarding this, open a new ticket to reach our customer support.

Question 4

How to Add An Inventory To Add-Ons

Accepted Answer

How To Add An Inventory To The Add-Ons

If, for example, you only have 3 extra beds or baby cots in your accommodation, you can create an inventory for your add-ons. This way you can be sure that it is never over-booked or run out.

How does this work?

Click on the the Room Type Icon on the left hand side of the screen and open the Add-Ons Tab.
Click on a saved add-on or create a new add-on.
Select the applicable tick boxes, per person or per night.
Click on the per multiple option. Enter the amount you have in your inventory.
Enter the maximum amount available to book at one time. Can only 1 babybed be booked in a room? Add 1 to the Max. bookable in the Booking engine.

Go to the room type where the add-on can be booked and tick this add-on for this specific room type.

Example:

Say you have 10 rooms at your hotel and you have 3 extra beds. Only your Deluxe Rooms can accommodate an extra bed per room. Therefore indicate a maximum limit of 3 per day and a maximum of 1 bookable via the booking engine. The bed must be calculated per night and taken from the inventory.

Good to know!

The combination of an add-on with an inventory per night can no longer be manually changed in number. So do you want to keep an inventory of a bicycle, for example? Ma

Question 5

How to Create a Package Deal

Accepted Answer

How to create a package deal

Create an amazing package deal for your guests with a combination of your add-ons. Include dinner, day activities or access to your wellness centre in your rate, for a stay your guests will find hard to resist.

Have no add ons setup? Click here.

How To Setup a Package Deal

Click on the property setup icon and navigate to the Categories tab.
Select the category you would like the package to be included in and click on + New Rate

Give your package a name, in this case it is a Valentine’s weekend special

Enter the package rate, the prepayment requirement and whether to make it visible on your booking engine.

Choose whether to include breakfast in the deal.

6.On the right side of the page you will find the package field, here you can select to include the add-ons in the package price.

Select which add ons you would like to include in the package.

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Question 6

Automatically Close One Room When Another Room Is Booked

Accepted Answer

Automatically Close One Room When Another Room Is Booked

When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room.

Room Category

If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.

Specific Room

You may have a hostel with multiple beds in one room. When a bed is booked, the room should automatically close and when the room is booked, all of the beds for that specific room should close. This works best on room level.

Room Category

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