Question 1

Create, View & Edit Bookmarks on Your Mobile Phone

Accepted Answer

Create, View & Edit Bookmarks on Your Mobile Phone

Using the RoomRaccoon mobile platform is a great way to view and assign bookings. The app is another way for RoomRaccoon to give you control through access on multiple platforms. You can bookmark RoomRaccoon on your mobile device and the feature is available on both Android and iOS and you can access this in the process below.

Android

How to add a new bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app.

2) Go to https://rms.roomraccoon.com/admin/

3) To the right of the address bar, tap More (3 vertical dots icon + >icon) Star (grey star icon).

4.) The bookmark has been added to your chrome browser.

How to open a bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app (chrome icon).

2) At the top right, tap More (3 vertical dots icon + >icon) Bookmarks. (If your address bar is at the bottom, swipe up on the address bar. Tap Star(grey star icon)).

3) Find the RoomRaccoon bookmark and go to our PMS

IOS

How to add a bookmark

1) Open the Chrome app (chrome icon).

2) Go to a https://rms.roomraccoon.com/admin/

3) Tap More (3 horizontal dots icon on the bottom right)

4) Scroll down to bookmark (with a star icon and + inside)

How to open a bookmark

1) On your iPhone or iPad, open the Chrome app (chrome icon).

2) Tap More (3 horizontal dots icon at the bottom right of screen + >icon) Bookmarks.

3)

Question 2

How to Create a Package Deal

Accepted Answer

How to Create a Package Deal

Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness center in your rate, for a stay your guests will find hard to resist.

How to Setup a Package Deal

Click on the property setup icon and navigate to the Categories tab.
Select the category you would like the package to be included in and click on + New Rate.

Give your package a name, in this case it is a Valentine’s weekend special.

Enter the package rate, the prepayment requirement and whether to make it visible on your booking engine.

Choose whether to include breakfast in the deal.
On the right side of the page you will find the package field, here you can select to include the add-ons in the package price or to exclude the add-ons from the price.

Select which add ons you would like to include in the package.

![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screens

Question 3

How to Archive Rooms

Accepted Answer

How to Archive Rooms

Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time.

When you archive a room, all data remains in the reservations within that room so that you are still able to see the reservation details if you search for the reservation number, It will simply not be visible in your agenda anymore.

The amount of rooms your accommodation has influences your contract, as a result this action can only be done by one of our Customer Success Managers. You can do this by opening a new ticket on our ticketing centre letting us know which room you want to archive rooms and RoomRaccoon will execute this for you.

Good to know

Question 4

Automatically Close One Room When Another Room Is Booked

Accepted Answer

Automatically Close One Room When Another Room Is Booked

When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room.

Room Category

If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.

Specific Room

You may have a hostel with multiple beds in one room. When a bed is booked, the room should automatically close and when the room is booked, all of the beds for that specific room should close. This works best on room level.

Room Category

Click on the room type icon .
Create a new category for room A and B.

Navigate to the Rooms Tab and create a room for A and B. Make sure they are connected to the correct category. Please note: Don't add more rooms to this category since they will be blocked as well.
Click on the Room Type Icon.
Create a new category again for the family room.

Navigate back to the tab rooms and create a room for the family room.

![](https://storage.crisp.chat/users/helpdesk/w

Question 5

What Is an iCal Connection?

Accepted Answer

What Is an iCal Connection?

iCal is the industrial standard to connect different calendar applications with each other.

What You Need To Know About iCal

It only communicates availability.
You need to manage your rates & restrictions in the extranet of the channel.
New reservations will be imported to your RoomRaccoon agenda, yet we only receive a date and the name of the guest.
You will have to match the actual booked rate as well as the number of guests manually.

Has The Booker Received A Confirmation?

As RoomRaccoon does not know what kind of rate has been booked or for how many guests per room the reservation is made for, this means that a confirmation will not be sent automatically. RoomRaccoon will place the booking as an option in your agenda so that you see right away that adjustments are still needed to be made.

What Should I Do When I Receive An iCal Reservation?

Whenever you receive a booking from a booking channel that uses iCal, we advise you to follow these steps:

Open the booking in your RoomRaccoon agenda.
Visit the booking channel and have a look at what actually has been booked.
Adjust the reservation accordingly in RoomRaccoon.
Set the status of the reservation in RoomRaccoon from option to booked.
Send a confirmation of your booking manually.

Good To Know!

Some channels request from the hotelier to confirm the booking in their channel. Make sure to follow the instructions of the channel that has

Question 6

White Label Booking Engine

Accepted Answer

White Label Booking Engine

With our White Label you can use a custom domain name for your property Booking Engine, this would mean that Powered by RoomRaccoon will not show up at the bottom of your booking engine.

Your documents will also be whitelisted at the bottom of the page so that “powered by RoomRaccoon” doesn’t show up in your documents such as online check-in and booking confirmation documents.

How to set up the white label

Add your domain name to Cloudflare:

1.Click on the link: https://dash.cloudflare.com/sign-up

Enter your site domain.

Add your DNS record by clicking on + Add record tab

Fill in the record information and enter the Target as: booking.roomraccoon.com and click on save.

Leave the Proxy as Proxied.

Change your name servers to Cloudflare. Note this may take up to 24 hours to process.

When White Label booking engine has been activated, 'Powered by RoomRaccoon' will be removed from the page.

Good to know

Please see our updated pricing policy on white label bookings here.

When s

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