Question 1

Create, View & Edit Bookmarks on Your Mobile Phone

Accepted Answer

Create, View & Edit Bookmarks on Your Mobile Phone

Using the RoomRaccoon mobile platform is a great way to view and assign bookings. The app is another way for RoomRaccoon to give you control through access on multiple platforms. You can bookmark RoomRaccoon on your mobile device and the feature is available on both Android and iOS and you can access this in the process below.

Android

How to add a new bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app.

2) Go to https://rms.roomraccoon.com/admin/

3) To the right of the address bar, tap More (3 vertical dots icon + >icon) Star (grey star icon).

4.) The bookmark has been added to your chrome browser.

How to open a bookmark on your android phone

1) On your Android phone or tablet, open the Chrome app (chrome icon).

2) At the top right, tap More (3 vertical dots icon + >icon) Bookmarks. (If your address bar is at the bottom, swipe up on the address bar. Tap Star(grey star icon)).

3) Find the RoomRaccoon bookmark and go to our PMS

IOS

How to add a bookmark

1) Open the Chrome app (chrome icon).

2) Go to a https://rms.roomraccoon.com/admin/

3) Tap More (3 horizontal dots icon on the bottom right)

4) Scroll down to bookmark (with a star icon and + inside)

How to open a bookmark

1) On your iPhone or iPad, open the Chrome app (chrome icon).

2) Tap More (3 horizontal dots icon at the bottom right of screen + >icon) Bookmarks.

3)

Question 2

How to Archive Rooms

Accepted Answer

How to Archive Rooms

Archiving rooms is a great option for when your hotel is being renovated or receiving maintenance and you need to archive the room for a period of time.

When you archive a room, all data remains in the reservations within that room so that you are still able to see the reservation details if you search for the reservation number, It will simply not be visible in your agenda anymore.

The amount of rooms your accommodation has influences your contract, as a result this action can only be done by one of our Customer Success Managers. You can do this by opening a new ticket on our ticketing centre letting us know which room you want to archive rooms and RoomRaccoon will execute this for you.

Good to know

Question 3

How to Create a Package Deal

Accepted Answer

How to Create a Package Deal

Create an amazing package deal for your guests with a combination of your add-ons by including dinner, day activities or access to your wellness center in your rate, for a stay your guests will find hard to resist.

How to Setup a Package Deal

Click on the property setup icon and navigate to the Categories tab.
Select the category you would like the package to be included in and click on + New Rate.

Give your package a name, in this case it is a Valentine’s weekend special.

Enter the package rate, the prepayment requirement and whether to make it visible on your booking engine.

Choose whether to include breakfast in the deal.
On the right side of the page you will find the package field, here you can select to include the add-ons in the package price or to exclude the add-ons from the price.

Select which add ons you would like to include in the package.

![](https://storage.crisp.chat/users/helpdesk/website/61587d0079e73400/screens

Question 4

Automatically Close One Room When Another Room Is Booked

Accepted Answer

Automatically Close One Room When Another Room Is Booked

When a room is booked the system can automatically close another room. This works in two ways, either by category or by specific room.

Room Category

If you have two different rooms: room A and B and together they make a family room. Both rooms will be closed automatically when the family room is booked. If one of the rooms is booked the family room can also automatically be closed. This works best at a room category level.

Specific Room

You may have a hostel with multiple beds in one room. When a bed is booked, the room should automatically close and when the room is booked, all of the beds for that specific room should close. This works best on room level.

Room Category

Click on the room type icon .
Create a new category for room A and B.

Navigate to the Rooms Tab and create a room for A and B. Make sure they are connected to the correct category. Please note: Don't add more rooms to this category since they will be blocked as well.
Click on the Room Type Icon.
Create a new category again for the family room.

Navigate back to the tab rooms and create a room for the family room.

![](https://storage.crisp.chat/users/helpdesk/w

Question 5

Checklist for Channel Manager

Accepted Answer

Checklist for the Channel Manager

The Channel Manager can be fully set up to your preference and needs. Our PMS allows you to have restrictions on your channel manager and these include:

Restrictions on check-in and check-out over a specified time.
Restrictions on the minimum or maximum stay days.

This is very important because when RoomRaccoon connects to your external channels, our Channel Manager will have supreme control overriding any external restrictions that you might have.

For all OTAs either name the rate by the OTA e.g Airbnb or Bookings.com or simply add (OTA) so its easily recognizable.

Closed for a while during holidays? We would advise you to block those days in your PMS blocking all rooms and changing the status to blocked (blocked status does not influence occupancy). This way you will be able to see the blocked period in your calendar as well.

Good to know:

We connect with multiple channels, to find out more on this click here.
Click here for a guide on blocking off rooms

Question 6

Implementation Plan

Accepted Answer

Implementation Plan

The implementations plan is for new RoomRaccoon clients that are in the implementations phase.

Here you can view and download your dedicated implementation plan for the RoomRaccoon software.

implementation Plan

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